e- governance projects : lessons learned ( elitex 2005 ) by shashank ojha e- government practice the...
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e- Governance Projects :Lessons Learned ( ELITEX 2005 )
byShashank Ojha
e- Government Practice
The World Bank
The World Bank
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e- Governance :
World Bank’s Role
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Shashank Ojha - The World Bank 3
E- Governance - Bank Projects
World Bank – Global Experience• Ukraine – Govt MIS/ Document Mgt. Systems• Jordan – Public Sector Reforms• Thailand – Institutional Leadership for e- Government Project• Ghana - National Clearing House• Mexico – E- Business Systems• Bangladesh – Public Sector Modernization Project• Tanzania - ICT for District Governance• Kenya - Busting Corruption Using Internet• S. Africa - Government Portal• Uganda - Parliament Portal• Cuba - InfoMed Health System• Peru - Information System for Rural Development• Uganda - Elections Uganda• Sri Lanka - E- Sri Lanka • Ecuador – Public sector Financial Management Project • India …
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E- Governance in India- Bank Projects
Water Sector Projects
• UP- WSRP• Rajastan -WSRP• MP - WSRP• Maharastra- WSRP
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E- Governance in India- Bank Projects
Health Sector Projects
• IDSP• Malaria Control• AIDS• State Health
Systems Projects
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E- Governance in India- Bank Projects
Infrastructure Projects
• Power Sector Projects• TN Urban Devp. Project • NHAI• Gujarat Earthquake• Assam Roads• Delhi Jal Board
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E- Governance in India- Bank Projects
Rural Devp. Projects
• Sodic Lands Project• National Agriculture
Technology Project• UP Forestry• ICT in Rural Districts
of Pune
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E- Governance in India- Bank Projects
Environment Sector Projects
• Pollution Control Boards
• Environment Mgt. Capacity Project
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E- Governance in India- Bank Projects
• Land Records • Registration• Treasuries• Transport• Police• Municipalities• Gram Panchayats• Commercial / Sales Tax• Agriculture• Courts etc.
STATEWIDE ROLLOUT
•DGFT•Customs •Central Excise •Postal Department•Passports•DCA•Direct Taxes
E D IE D IIntegrated citizen servicesIntegrated citizen servicesPayment GatewayPayment Gatewaye-Bize-Bize-Procuremente-Procurement
NATIONWIDE ROLLOUT
India – National E- Governance Action Plan
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e- Governance Projects
Critical AnalysisCritical Analysis
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E- Governance
Critical Analysis • High Risk – High Returns projects !• Limited Human Resources in e-Governance• Project Management -Difficulties abound
– Delayed, limited functionality, budget over-runs
• Financial Sustainabilty - Rarely achieved ?
• Grassroots consultation– Top down approach rarely works !
• IT Policy & Law
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E- Governance
Critical Analysis
• Standardization / Policy Framework– Standalone efforts, Islands !
• Sector level Solutions !• Local language / Locally relevant content
– English content, illiteracy, target audience ?
• Reinventing the Wheel !– Duplicate efforts - wasted cost, time and funds
• Wiring India – last mile solutions– Need for low cost connectivity ?
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e- Governance
Lessons LearnedLessons Learned
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E- Governance - Lessons
1. Need for a Holistic Approach
Judi
ciar
y
Elected Representatives
Serv
ice
deliv
ery
arm
s
Cus
tom
er
Citizen Representative forums
Business
Ad
min
istr
atio
n
Publ
ic u
tiliti
es
E
du.+
Hea
lth +
Wel
fare
T
reas
ury
, Fin
ance
+ R
ev.s
• Need for a Holistic Approach –
the ‘ Big Picture ’.
• Support at the ‘Highest levels ’.
•Need for Policies, Standards &
Legal Framework for e-
Government
• Partnerships – Private sector,
Academics & NGOs.
• ‘Inclusive Approach’ - Social ,
Gender, Language etc
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E- Governance - Lessons
Tamilnadu UDP II
ULBs By Project Own Total Within Office Within ULB Bank TotalMunicipalities 102 718 374 1092 85 14 7 106Corporation 5 202 116 318 25 34 34 93Town Panchayats 611 655 0 655 0 0 0 0Aggregate 718 1575 490 2065 110 48 41 199
Systems Collection Facilities
Coimbatore
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E- Governance - LessonsHolistic Approach – Tamilnadu UDP II
Services1. Birth and Death registration2. Building Plan Registration/ Approval3. Dangerous and Offensive & PFA
Financial Management1. Financial Accounting System2. Inventory Control3. Movable Property4. Vehicle Inventory5. Immovable Property
Revenue Management1. Non-Tax2. Professional Tax3. Water Charges4. Property Tax
Others1. Census2. Personal Management System3. Electoral rolls4. Family Enumeration5. Solid Waste management6. Hospital Information
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E- Governance - Lessons Tamilnadu UDP II
Demand from staff and citizens - ULB’s on their own have invested in procurement of systems (1575 systems from the project, additional 490 by ULBs)A 10-15% improvement in collections have been recorded as against manual systems. [Roughly an increase in revenue of about US $ 7-87-8 million. An issue especially in terms of closure of subsidiary revenue registers has been of collection greater than demand… about 10 % of errors in demand registers to be rectified ] , Birth and death certificates issued in 15 minutes…The impact, closure of cash book by 5.30-6 PM as against 8 PM before automation.
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E- Governance - Lessons
2. Need to Develop HR Capability
• Need for a CIOs in every
Government department
• Need for more aware
Bureaucracy & Political
Leadership
• Continued Training
• Change Management
Department Head
Officers & Staff
CIO
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E- Governance - Lessons
3. Need to Develop Organizations
• Need to develop
‘appropriate organizational
structures’ in states and
centre
• Building Ownership and
‘Buy-in’ at all levels
• Need to accept Change
and Flexibility – to address
changing requirements
National
State
District
Block
Village
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E- Governance - Lessons
4. Need to Develop Support Framework
• Policies, Standards &
Technical Framework for
e- Government
•Coordinated approach –
Communication
Infrastructure, Data
Centres, Security Systems,
R&D support etc.
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E- Governance - Lessons
5. Focus on Sustainability
• Coordinated long term view – ‘ Focus on Outcomes’
• Develop innovative Financial & Business Models - PPP
• Monitoring & Evaluation - for Target Outcomes !
Target Outcomes =
Cost Savings + Revenues + Efficiencies
Project Cost + Operations Cost + Risks
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E- Governance - Lessons
Project Management
Project Management - Challenges
OBJECTIVESOBJECTIVESFIN. MGT
PHY. PROGRESS
FUNDS FLOWRISK MGTCNTRY RISK
DISBURSEMENT
M & E
SAFEGUARDS
STAFFING
PROCUREMENT
LEGAL
6. Focus on Project Management
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E- Governance - Lessons
7. Need for a ‘Big Push’
Baseline Performance
Perf
orm
an
ce
Improved Efficiency (30% of benefits)
Improved Effectiveness (70% of benefits)
Transformation
Stage IIStage I Stage III
TIMELINE Development Go Live Second Wave
Project Costs
Performance
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e- Governance : Lessons Learned
Thank youThank youShashank Ojha
e- Government Practice -ISG
The World Bank