e gov challenges and trends
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Sameera Jayawardena, Program Manager, ICTA
eGovernment challenges and trends
Who are you? Who are they?
So where are we?
Productivity?
Activity Productivity - Future work place
Productivity through ICT
Maximizing Productivity: Marathon - Not a Sprint
ICT and eGovernment
eGovernment isthe Use of ICT for providing user friendly, better quality services ( a citizen centric and connected government)
for increasing the efficiency and effectiveness of the government
Improving the relationships with stakeholders (eParticipation)
Stake Holders of eGov and Service Categories
GECB
G
G2CG2BG2GG2E
Enabling the Connected Government
InformationInteractionTransactionIntegration-ConnectedGovernmentComplexity
Time
IT Applications in day to day organizational activities
Typical Government Organization Centric
Re-engineered Government Citizen Friendly
Citizen Centric Government
ApplicationServicesSingle Window for Citizens
Lanka Government Network (LGN)
CertificateAuthority
Lanka GovernmentNetwork
48 Ministries
60 Departments
8 ProvincialCouncils
271 DS Offices
Application
32 ProvincialMinistries
16 ProvincialDepartments
Internet
ApplicationServicesRe-Gov Applications
ApplicationServices
Lanka Gate
Lanka Gate
CertificateAuthority
Country Portal
Lanka GovernmentNetwork
48 Ministries
Private SectorCompanies
60 Departments
8 ProvincialCouncils
ServicesMobile Portal
Mobile ServiceProviders
Citizens
Application
On-line Application
271 DS Offices
Application
Credit CardPayment Service
Private SectorVPN
ApplicationServices
ApplicationServices32 ProvincialMinistries
16 ProvincialDepartments
ApplicationServices
Service Registry
IP TV
Mobile Payment Service
Connected Government: A Real Example
Lanka Gate
CertificateAuthority
Country Portal
Lanka GovernmentNetwork
ApplicationServicesProvincial DMT
Insurance Companies
Emission Testers
Central DMT
Traffic Police
ServicesApplication
ServicesServicesMobile Portal
Mobile ServiceProviders
Citizens
ApplicationApplication
eRevenue LicenseOn-line Application
DS Offices
Application
Credit CardPayment Service
Private SectorVPN
Mobile Payment Service
Enabling the Connected Government
InformationInteractionTransactionIntegration-ConnectedGovernmentComplexity
Time
Lanka Gate
We are hereWe want to jump to this
UN eGov Index
Frequent Strategic IT Issues
e-Government Efforts in Developing Countries
Total Failure
Partial Failure
Success
R. Heeks, iGovernment working paper
e-Gov Project Iceberg
e-Gov Project Iceberg
Technology
People / Organization
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90 %
e-Gov Project Iceberg
Technology
People / Organization
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90 %
Value of Leadership
1o,Leadership & vision ooooooManagementHRDInfrastructureResourcesTechnologyGPRPartnership
,
Value of Leadership
1o,Leadership & vision ooooooManagementHRDInfrastructureResourcesTechnologyGPRPartnership
,1
- eGovernment is not seen as a priority - National level eGov vision- Lack of eLeadership- No unified approach- Weak partnerships (with G2G, in PPP...)
- Siloed Government (citizen services)
Challenges
Productivity in ICT Projects
Lack of internal driversLack of vision and strategy
Poor project management Poor change management Dominance of politics and self-interest
Poor/unrealistic design
Lack of requisite competencies
Inadequate technological infrastructureTechnological incompatibilities
Internal political desireOverall vision and strategy
Effective Management of Project and Change
Effective design
Requisite competencies
Adequate technological infrastructure
Strategic
Management
Design
Competencies
Technology
Productivity in ICT Projects
eGovernment
Assimilation
ICT Expertise
ICT Infrastructure
Top Management Support Organizational Compatibility Extent of Coordination
Regulatory Environment
Competition
Productivity in ICT Projects
Social Media
Future Government
By 2020, over 5 billion people use social networks, about two-thirds of the worlds population.In 2017, the Asia-Pacific region accounts for approximately half of social media users worldwide.Wireless traffic increases 88-fold between 2010 and 2020.Mobile money spreads throughout the societyIn 2020, the mobile-enabled workforce in the utilities sector doubles to 2.4 millionImproved customer service and achieving superior cost efficiencies
The socially conscious consumerCustomer analytics change liveshuman services integrate virtual tools into service delivery
FAST Government (Flatter, Agile, Streamlined, Tech-enabled)
Government Must Be Flatter Open, EfficientGovernment Must Be Agile - ProcessesGovernment Must Be Streamlined - adaptiveGovernment Must Be Tech-enabled and Tech-savvy
eGovernment for Good Governance
Open Government Partnership & Open Data
Increase the availability of information about governmental activities
Support participation
Implement the highest standards of professional integrity throughout our administrations
Increase access to new technologies for openness and accountability
Right to Information
Transparency and Accountability
Open Data
Citizen Engagement
Some Cases
Transparency
Collaborative Effort
Consultation
Emerging
Enhanced
Interactive
Transactional
Integrated
Human Capacity
Collaboration
Technology
Legal
Governance &Institutional framework
Admin reforms
eGov Maturity vs Requirements
The evolution of Government
Government 1.0
Government 2.0
Government 3.0
OperationCore ValueParticipationMethod(Channel)Administrative Service Delivery
Government-orientedEfficiencyGovernment initiatedPersonal Visit One-way
Citizen-orientedDemocracyLimited disclosure and participationInternet Two-way
Individual-orientedGreater DemocracyActive disclosure, participationMobile internet smart phoneProactive, Customized
Public Sector Future Manager
The Governments pressurized to perform competitively
Change of citizen expectations
Evolved citizen interactions with the government
Global e-Government delivery standards
Environmental concerns
Complicated social relationships
Obligatory factors with information technology
Generation knowledge gaps
Traditional vs Modern
Public Sector Changes Needed
Thinking of IT all the time and eSolutions to prepare future requirements
Prepare changes needed for Y Generation
Consider required organizational and Mind set changes for future compatibility
Concentrate adaptability and to accommodate new knowledge
Safeguard public sector from outdating
A Nations Plan to Empower its People through ICT
!
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Thank You!
Sameera JayawardenaProgram [email protected] 332imsameeraj.blogspot.com
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