e bourgogne regional shared egovernmentepsa2009.eu/files/symposium/workshop_ebourgogne.pdf · gip...
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e‐bourgogne : regional shared eGovernment
Performance Improvement in Public Service Delivery
EPSA – Maastricht November 2009 Louis‐François Fléri – Patrick Ruetschmann
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Population : 1 612 397 (1)
Communes : 2046
Départments: 4Côte d’Or, Nièvre, Saône et Loire, Yonne
Surface : 31 582 km2 of which 30% is forest
Companies : 66 441 (2)
Manufacturing ( 12%), Construction ( 14%), Retail ( 28%) et Services ( 45%)
10 employees and more ( 9%), 500 employees and more ( 0,05%)
Burgundy : key figures1
-IN
SEE
estim
ate
2003
2 -I
NSE
E es
timat
e 20
04
Mainly a rural territoryMainly a rural territory
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Missions and goals
Project missions :Develop and run a shared services platform for Burgundy LA’s.Fully support the change management process.Design and deploy a comprehensive education plan for the whole Region (towards elected members and civil servants).
no SME’s, no LA’s left behind in Information Society
Partnerships :All Burgundy LA’s and local legal entities (LLE’s).Chambers of commerce, professional branches and institutions.Users associations.
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Delivered and shared values
Solidarity and cooperation between Local Authorities and LLEs
Sharing (mutualization) of resources (infrastructures, knowledge, expertise
and tools)
Self administration of each LA ‐ Respect local identity
Equal access and accessibility to all services
Quality and continuity of public service
Shared vision and valuesShared vision and values
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Organisation
GIPPublic holding
Businesses, professionals,
Individuals
Associations
Civil servants
Local authorities
Burgundy
State
Public administrations
centralandlocal
State
Public administrations
centralandlocal
Improverelationships with users
Improve relationship with State
Goals
OperationalStructure
e-bourgogne
A shared platform governed by a common entity (GIP)
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General Architecture Overview
Businesses, professionals
Individuals, citizens
AssociationsCivil servants,agents
Front‐Office
Back‐Office
Trust 3dr party
Servicespartners
Servicesof State
Archiving3rd party
Shared platform
Callcenters
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Three services focusing on interoperability and mutualization
E‐Procurement platform (since January 1st 2005)A single address for all Regional public tenders.
A Shared workspace for all public buyers
A secured workspace – vault – for all businesses
Information services on RFP’s and RFI’s and alerts.
Single entry for enterprises financial support (since January 1st 2006)A one‐stop‐shop
Transparent management of enterprises requests for grants.
On line monitoring of entrerprises request process.
Information services for businesses
Local to Central Government eServices (since 2007)Helios : dematerialisation of procurement tenders attached documents
Actes : dematerialisation of LA’s decisons and meeting reports (legal control)
Over 30 000 online RFPsMore than 1 100 LAs are users
Over 30 000 online RFPsMore than 1 100 LAs are users
15 000 registered entreprises300 000 download (50% formals)
10 000 e‐responses (45% to formals)
15 000 registered entreprises300 000 download (50% formals)
10 000 e‐responses (45% to formals)
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New services : 2009 / 2012
Shared services by all Burgundy entities :Digitalization of LA’s to G and thirds and online payment
Legal electronic archiving
Dgital signature
Geolocalisation of nearby public services
One stop shop for grant requests (companies, associations, public bodies, …)
Services suited to each local entities :Web sites for all Burgundy LA’s
On line teleprocedures, certificates (birth, marriage, land register….)
Deployed with an «ad hoc» coaching and training structure :E‐Campus
Structure of specific coaching
System of benchmarked business and administration processes
Call Center
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The 3 Basic Pilars
Shared technical platform (factory) Shared services
Competence center and services for education and eLearning
e‐bourgogne factory e‐bourgogne Services
e‐Campus
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The scope of services is defined by the focus groups bringing together all the actors involved (public buyers, local economy actors such as Chambers of Commerce, archivists…)
A permanent campaign of awareness and communication engaged toward the actors involved (information, push and deployment of the services, trainee sessions in computer use)
A roll‐out strategy specific to the entreprises in partnership with professional organizations (e.g. French Fededration of Building Industry and Public Works)
More that 5 000 days/trainee (starting Nov. 2004) for a cost of 75€/trainee
Methodology : Change Management and e‐Gov Awareness
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The e‐TEN PROCURE Project
Video
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Motivations : Technology Complexity of the project and need of industrialized plateform– A technical plateform with industrial quality grades– A multi‐annual development plan on the long run (6 months, 6 years, beyhond) – A deployement strategy with various competencies requirements and
adapatabilities (progessive roll‐out, « on the field » mobilization…)
Develop a relationship between partners instead of a « buyer / supplier »approach
Long term Contractual commitment : quality / timing directly linked to the fees payement
A « Win‐Win » approach when the risks issues have been correctly dealt with.
A 10 years Public/Private Partnership
First French Private/Public ITC in the administrative fieldFirst French Private/Public ITC in the administrative field
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Road blocks
Horizontality vs Verticallity : administrative and hierarchical authorities to be correctely adressed
From free to paid services: ROI mesurement capability / administrative services efficiency
Impulse the value of change into a long time way of delivering public services: convince, coach and educate is a belief to be « transfered » to stakeholders
Adressing Local Authorities expectations without shifting the vision to singular/specific delivery of services (« My needs are special, how can you respond to them ? »)
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Key enablers
Develop shared vision & values by making efficiency a reality (cost sharing & business model to be constantly updated)
Get commitment from top political executives in the Region and build a legal governance structure that resists to political changes and embraces critical mass of LA’s and LLE’s
Start by service applications where scalability is crystal clear and can demonstrate benefits of mutualisation (ICT investments, large scale training, adhesion to national and european interoperability framework…)
Develop a FO‐BO model and leave FO to local authorities.
Transforming legal constraints into modernization opportunities (e.g. eProcurement)
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Contact
Questions, contacts :
Louis‐François Fléri ‐ Patrick RuestchmannGIP e‐Bourgogne
(33) 3 80 27 04 20
[email protected]‐bourgogne.fr
www.e‐bourgogne.fr