dynamics ax - point of service not point of sale
TRANSCRIPT
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Delivering a Point of Service in StoreProviding customers with a consistent experience across all channels
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Today’s session• Stephen Barker-Graham – Head of
Practise Retail & CRM• Liam Kerrigan - Consultant• James Armstrong – Consultant
Opportunity for questions at the end
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The Challenge…
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Retail is changing• Migration away from traditional Bricks &
Mortar• Perception that shops will be showrooms
for remote ordering• High expectations over choice, supply and
price
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The Response…
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Supporting the future of Retail• Focus shift away from traditional sales• Enhanced knowledge of your customers• Offer value-add customer experiences• Support remote ordering and delivery• Explore new sales channels
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The Demo…1. Look & Feel Intro2. Customer Visibility3. Advanced Ordering4. Flexible Payments
5. Product knowledge6. Reporting on the till7. Flexible Sales
Channels
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1 - Introduction to AX POS
Look and feel of the solution
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2 - Visibility of your customers
Learn more about your customer while they’re in storeGet visibility of their activities in other channels
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3 - Enhanced Order Management
It’s not just about taking goods off the shelf and taking them home in a bag
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4 - Flexible ways to pay
New ways to facilitate payments from new types of customers
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5 - Know your products
Get access to additional product informationLet the customer make it their product
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6- Till based reports
Real-time reports in storeMake decisions based on latest information
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7 - Flexible Sales Channels
Design to support channels with specific requirements – Airports, Pop Ups, Food & Personal shopper
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Thank You!That was how we adapted the POS solution to support the changing face of Retail
Any questions…?