dynamic procedures and case management -...
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Dynamic Procedures and Case Management Highlights of TIBCO ActiveMatrix BPM
Jörg Grote
© Copyright 2000-2015 TIBCO Software Inc.
Related Products: AMX BPMRelated Version: 4.0Last Update: 29. October 2015
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How is your Business involving ?
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Are your Procedures ready ?
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What Does Fast Data do for Your Business Processes?
Better Business Outcomes
& Process
People
& Context
Actions
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5© Copyright 2000-2014 TIBCO Software Inc.
ActiveMatrix BPM & Spotfire
Business Processes
Business Operations
Information
People
Systems Partners
ActiveMatrix BPM is more than“Business Procedures &
Task-Management”
Spotfire is more than“Reporting Dashboard”
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Overview
Modelling Execution OperateTIBCOBusinessStudio™forDesigners
TIBCODesktopforAnalysts&DataScien=sts
TIBCOAc)veMatrixBPM
TIBCOAc)veMatrixBusinessWorks
Backends
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© Copyright 2000-2015 TIBCO Software Inc.
Highlights of ActiveMatrix BPM
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Multiple ways of routing work are required to properly cover today’s complex Business Requirements.
By Name…
Jane Doe
By Relationship…
Supervisor
Dynamic…
Priority
Determined at Run-Time
Work Distribution Model
By Role…
UnderwriterLead AnalystRegional Director
By Group…
CSRs
FR
EN
SP
Skills-Based…
LicenseCertificationLanguage Skills
By Privilege…
ApprovalsQualified Approvals
> $5,000< $12,000
By Location…
By Calendar…
HolidaysWorking Hours
The Organization Model enables the Business to mix and match the different Work Routing methods.
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© Copyright 2000-2015 TIBCO Software Inc. 9
Self Service Business Analytics
• Active Matrix Event Collector• Stores all BPM Events• Calculates duration & cycle Times
Events
documented Database Tables
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ProcessmonitoringOps Leader
Monitor Real-time
KPIs
Re-Prioritize
Execute Re-Prioritization
Ops Director
Floor-Level View
Adjust what-if
Prioritization
Run Simulation scenario
Priority Levers
Product
Amount
Segment
SLA
RE-PRIORITIZE
SIMULATE
Decide optimal re-prioritization
Available Resources
Work Backlog
50000+
Re-compute weighted priority for pending work
• Do I meet my SLAs ? • Do I have enough people ? • What to prioritize ? • How to optimize ?
Past Statistics
PROJECTION
WHAT-IF
Processes
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Differentiating Apps Need…
Global Data Process-Driven Interactions Flexible Organizations Resource Management Social Interactions Rich Composable UIs Use Case Specific Apps
Differentiating Process / Solutions / Applications
✔✔✔✔✔✔✔
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Drivers for Automation
© Copyright 2000-2015 TIBCO Software Inc.
Efficiency
Cutting Costs & Do More with Less
Agility
Low Cost to Change Increase
Responsiveness
Compliance
Avoid Penalties for Violations
Transparency
Traceability Locate Inefficiencies
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Drivers for DigitalizationRapidly
Introduce New
Products & Services Faster
Innovate
New Solutions Through
Experimentation
Evolve
Create Processes Prepared for Rapid
Evolution
Differentiate
Customer-centric & Context-aware
Business
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Case Management
Created
Case Application
Documents
Tasks/Work Distribution
EventsAnalytics Privileges/Roles
ScreensProcesses
Data
Resolved
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Dynamic Process Execution
Based on Datafield values Not statically defined
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Global – Data & Signals
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Adhoc Activities
Dynamic Process Fragments§ automatic Starting§ manuel startable,
if necessary~~
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Lower Required Technical Skill Set
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Innovation through rapid experimentation
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Application Configuration
Color Theming Multiple Languages
Role Based
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Themes
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Recomposable Case Management Sample
<Comments>
<Audit><Documents
>
<Linked><Cases> <Form Display>
<Case Milestones View>
<Searches>, <Business Actions> <Me>
<Actions>
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Analytics Application / Components