dvla. alison wolley corporate services account manager
TRANSCRIPT
DVLA
DVLAAlison Wolley
Corporate Services Account Manager
• Simpler licensing
• Excellent services
• New opportunities
• The best of DVLA
DVLA:
DVLA
• Set up a new Corporate Services Manager and team to liaise with and represent our external
stakeholders within DVLA
Drivers and Driving Licence (DL)
• Removed the address off the tachograph card.
• Already reduced DL fees by up to 32%
• Removal of the DL counterpart on 8 th June 2015.
• View Driver Record
• Share Driver Record
• Share My Licence
Drivers Medical
• 20% fewer Vocat ion Renewals (D4 forms) have to be referred to our Medical Group
• D4 redesigned and s impli f ied to reduce reject ion rates
• Working to change legis lat ion to increase the lead t ime for Vocat ional DL renewal f rom 60 days (current) to 90 days
• Medical Vocat ional Renewals (D48) now include medical quest ionnaires and an opt ion to involve GP/Consultant
• Vocat ional appl icat ions current ly processed within 10 days of receipt and where medical condit ions are evident our current turnaround t ime is around 4 weeks within target of 90% within 90 days
Drivers Medical
• The overall Medical processes are much improved, but we recognise we have to do better and are now:
– recruiting more staff (administrative and medical)
– Launching another more focused process review for vocational drivers.
What’s Next?
• Work with stakeholders / organisations / associations to understand their priorities and strategies
• Identify frustrations and to work collaboratively to resolve
• Identify and detail the benefits to stakeholders for all future initiatives
Thank You