dutch experience ojt - ejtn
TRANSCRIPT
Dutch experience
OJT
Coaching,
Intervision &
E-coaching
www.ssr.nl
© SSR
Agenda
Principles and learning philosophy
Within the Judiciary and the Public Prosecution Services
• Coaching
• Intervision (peer group consulting)
• E-coaching
www.ssr.nl
© SSR
Principles and learning philosophy
• Participant responsible for own learning process
• Learning at the workplace
• Blended learning & E-learning
• Creating learning culture at the workplace
(Individual) Reflection → Learning organization
Working = Learning = Working
www.ssr.nl
© SSR
“Coaching is unlocking a person’s potential to maximize their own performance.
It is helping them to learn rather than teaching them”
- John Whitmore 2002
www.ssr.nl
© SSR
What is coaching
• Reflection on personal competencies
• Reflect on learning in daily work
• Discover growth potential
• Talent development
• Work – life balance
www.ssr.nl
© SSR
Coaching within the Judiciary
Start 2012
What we do:
• Advice the organisation
• Intake & Matching
• Maximize quality of the coaches
• Evaluate the process
• Platform to share knowledge
www.ssr.nl
© SSR
Numbers Coaching
2018
Judiciary: +/- 9000 Fte
Judges: +/- 2300 Fte
Public Prosecution Services: +/- 5000 FTE
Public Prosecutors: +/- 800 FTE
OM 9
ZM 31
Overige 15
TOTAL 55 COACHES
www.ssr.nl
© SSR
Numbers Coaching
2018
126 registrations (↑ 26,7% - 2017)
Evaluation by coachees 8.8
Savings in 2018 – Internal Coaches → € 200.000,-
OM 2118%
OM-OIO's 54%
ZM 6658%
ZM-Rio's 2320%
COACHTRAJECTEN VERDELING OM - ZM
www.ssr.nl
© SSR
Future
• Focus on Public Prosecution services
• Within SSR more complementary coaching to regular trainings
• More crossovers with other coachpools
• Implementing a new tool for coaches
www.ssr.nl
© SSR
Intervision within the Judiciary
What is Intervision
Intervision is a structured method
Reflect on your own behaviour
Understanding of behavior patterns and underlying beliefs
Improves cooperation and collegiality greatly
Improves your professional performance
Result:
Active listening → Reflection → Sharing → Learning organization
www.ssr.nl
© SSR
Why Intervision
When you desire to:
• Increase expertise & professionalism
• Stimulate and increase cooperation and understanding
• Stimulate to ask open questions and be truly curious
• Stimulate to listen with open ears
• Encourage and improve feedback culture
• Stimulate and optimize work processes
• Increase job satisfaction
www.ssr.nl
© SSR
Intervision within the Judiciary
Start 2014
What we do:
• Advice the organisation
• Intake & Matching
• Maximize quality of the facilitators
• Evaluate the process
• Platform to share knowledge
www.ssr.nl
© SSR
Numbers Intervision
2018
29 facilitators
38 requests for intervision
Verdeling OM / ZM
OM 8 groepen ZM 30 groepen
www.ssr.nl
© SSR
Future
• Focus on Public Prosecution services
• Within SSR more complementary Intervision to regular trainings
www.ssr.nl
© SSR
E-coaching within the Judiciary
www.ssr.nl
© SSR
What is e-coaching
It is an expansion of services by:
• supporting face to face coaching
• following up on education and training -> the transfer of training is about 60%
• reaching new target groups: remote parts of the country
• reaching a new generation that works/lives online
www.ssr.nl
© SSR
The power of e-coaching
• Independent of place and time
• A succession of contact intervals
• Small action steps
• Experience-based training
www.ssr.nl
© SSR
Advantages
• Consultation options x2
• Structuring and motivating
• Individual control over the process
www.ssr.nl
© SSR
E-coaching within the Judiciary
Start 2016
What we do:
• 2 persons are e-coaches
• Trial period combined with trainings
www.ssr.nl
© SSR
Future
• Find more e-coaches
• Do research to find a good tool (Secure)
• Within SSR find out if there is room for more complementary e-coaching combined with regular trainings
• Write a business case
www.ssr.nl
© SSR
Summary
Within the Judiciary and the Public Prosecution Services
• Coaching
• Intervision (peer group consulting)
• E-coaching
www.ssr.nl
© SSR
Coaching, Intervision & E-coachingcontribute to
(Individual) Reflection → Learning organization
Working = Learning = Working