durham – where great things happen strategic planning & citizen engagement city of durham, nc...
TRANSCRIPT
Durham – Where Great Things Happen
Strategic Planning & Citizen Engagement
City of Durham, NC
NC3C Conference
March 29, 2012
Durham – Where Great Things Happen
Durham – Where Great Things Happen
Structure to Ensure Success
City Council
City Manager
Thomas J. BonfieldProject Manager
Jay Reinstein
Goal 1, Strong and Diverse Economy
Champion: Kevin Dick
Goal 2, Safe and Secure Community
Champion: Jim Soukup
Goal 3, Thriving Livable Neighborhoods
Champion: Constance Stancil
Goal 4 Well Managed City
Champion: Bertha Johnson
Goal 5, Stewardship of City’s Physical Assets
Champion: Steve Medlin
Technology
Kerry Goode
Communications and Marketing
Beverly B. ThompsonPerformance Monitoring
Germaine Brewington
Strategic Plan Implementation
Support Services
Durham – Where Great Things Happen
Durham – Where Great Things Happen
Citizens Oversight Committee
Durham – Where Great Things Happen
Community Engagement
• Conducted Citizen Engagement Workshop
• Partnered with Citizens Oversight Committee
• Invited a cross-section of Durham residents to
participate
• Solicited feedback from residents on design and
functionality of Dashboard
• Beta-tested by users
• Offered demos to community
• Gained broader perspective from citizens
Durham – Where Great Things Happen
Branding
Durham – Where Great Things Happen
Dashboard Landing Page
www.DurhamNC.gov/StrategicPlan/Goals
Durham – Where Great Things Happen
Community Outcomes
• Formed Citizen Oversight Committee
• Increased and improved outreach to Durham
residents
• Better understanding of Strategic Plan alignment
• Better able to evaluate progress on measures and
initiatives
• Improved communication between the City and the
community
Durham – Where Great Things Happen
Challenges and Successes
Challenges Successes• Identifying staff to take on
additional responsibilities to include analysis and data entry
• Limited capacity in the budget to fund new positions
• Coordination of Citizen Oversight Committee
• Buy-in
• City adopted first-ever Strategic Plan
• Tool that enables residents, management, and elected officials to evaluate progress on measures and initiatives
• Partnership with residents• Improved communication, both
internally and externally• Making data-driven decisions• Better alignment• National recognition• Employee development
opportunities
Durham – Where Great Things Happen
Questions?
Thank you!
www.DurhamNC.gov/StrategicPlan/Goals