dubai excellence success strory · dubai strategic plan %93.29 of department representatives stated...
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Dr. Zeyad El Kahlout
Senior Advisor
Dubai Government Excellence Program
Dubai Excellence Success
Strory
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The Story starts here
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1The first program of government excellence in the world
Enhancement of management
approaches and
best practices
Enhancement of positive work
environment and stimulating
innovation and continuous
improvement
1997
Performance
Improvement
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5
Set Aims,
Develop Criteria
& Initiatives
Awareness,
Training &
Support
Measure &
Assess
Reward &
Recognize
Learn & Share
Knowledge
DGEP Role at a Glance
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Seminars & Summits Excellence Magazine Dubai Smart Training
Dubai Forum for Best Practices
Dubai we learn“Benchmarking “
Dubai Exhibition for Government Achievement
DGEP Initiatives
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Collaboration with private sector
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Collaboration with private sector
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Collaboration with private sector
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Collaboration with private sector
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Collaboration with private sector
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DGEP Impact
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Customer Happiness
Index
69%2005
89%2017
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Employees Happiness
Index
(EHI)سعادة الموظفينمؤشر
68%2005
83%2017
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DGEP Impact Analysis
Study
DGEP Impact Analysis Study done buy BSI
85.70%Of Department representativesstated that the DGEP empowers themin meeting the objectives of theDubai Strategic Plan
93.29%Of Department representatives statedthat the DGEP Empowers them inimproving the performance andresults of the Dubai Governmentsector
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Assessment results
6412016-2017 590
2004-2005
Dubai Government Performance Index
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Investment in people
40000+190 Seminars
20000Smart Training
15000Formal Training
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United Nation Public Service Award twice:
• 2007 Improving the Delivery of Services
• 2011 Knowledge Management Program
International Recognition
World Summit on the Information Society WSIS 2016
awards for Dubai smart training
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Future foresight
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“We are more than willing to share our experience with the world”
E-mail: [email protected]: dgep.gov.ae
Questions
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Thank you