dubai excellence success strory · dubai strategic plan %93.29 of department representatives stated...
TRANSCRIPT
Dr. Zeyad El Kahlout
Senior Advisor
Dubai Government Excellence Program
Dubai Excellence Success
Strory
The Story starts here
1The first program of government excellence in the world
Enhancement of management
approaches and
best practices
Enhancement of positive work
environment and stimulating
innovation and continuous
improvement
1997
Performance
Improvement
5
Set Aims,
Develop Criteria
& Initiatives
Awareness,
Training &
Support
Measure &
Assess
Reward &
Recognize
Learn & Share
Knowledge
DGEP Role at a Glance
Seminars & Summits Excellence Magazine Dubai Smart Training
Dubai Forum for Best Practices
Dubai we learn“Benchmarking “
Dubai Exhibition for Government Achievement
DGEP Initiatives
Collaboration with private sector
Collaboration with private sector
Collaboration with private sector
Collaboration with private sector
Collaboration with private sector
DGEP Impact
Customer Happiness
Index
69%2005
89%2017
Employees Happiness
Index
(EHI)سعادة الموظفينمؤشر
68%2005
83%2017
DGEP Impact Analysis
Study
DGEP Impact Analysis Study done buy BSI
85.70%Of Department representativesstated that the DGEP empowers themin meeting the objectives of theDubai Strategic Plan
93.29%Of Department representatives statedthat the DGEP Empowers them inimproving the performance andresults of the Dubai Governmentsector
Assessment results
6412016-2017 590
2004-2005
Dubai Government Performance Index
Investment in people
40000+190 Seminars
20000Smart Training
15000Formal Training
United Nation Public Service Award twice:
• 2007 Improving the Delivery of Services
• 2011 Knowledge Management Program
International Recognition
World Summit on the Information Society WSIS 2016
awards for Dubai smart training
Future foresight
“We are more than willing to share our experience with the world”
E-mail: [email protected]: dgep.gov.ae
Questions
Thank you