dubai, 2 nd – 3 rd november, 2014 operational aspects to ensure the quality of service provision...
TRANSCRIPT
Dubai, 2nd – 3rd November, 2014
Operational Aspects to ensure the Quality of Service provision in Telecommunication/ICT market
Louisa Ama Sosu,Vice-Chair of QSDG and Network Quality
and Reporting Manager, MTN Ghana
Dubai, 2nd – 3rd November, 2014 2
Outline
Quality of ServiceCategories of Service providersAspects to focus on per categoryKey areas affecting Quality of service provisionEmerging trends in the industry and effect on QoSEnsuring QoS provision
Quality of Service
“The collective effect of service performance, which determines the degree of satisfaction of a user of the service”
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Attributes Availability Accessibility Reliability Retainability Other performance Areas
Categories of Service providers
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New Entrance into the market
Dubai, 2nd – 3rd November, 2014 5
Existing Service Provider
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Evolving Service Provider
Dubai, 2nd – 3rd November, 2014 7
Key areas affecting Quality of service provision
InfrastructureRoadsAccessibility to site for build, maintenance and repair
Power supplyAvailability of electricityAvailability of other sources of power
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Key areas affecting Quality of service provision
TransmissionGrowing need for transmission capacityFiberChallenges with deploying and cutting of fiber
Fast evolving industry Initial deployment of technologies come with peculiar challengesNetwork and customer evolving differentlyDubai, 2nd – 3rd November, 2014 9
Spectrum requirementsAdditional spectrum New spectrum
Regulatory and political environment Regulatory strategy affects QoSOther stakeholders performance affect Qos by introducing challenges or facilitating growth
Dubai, 2nd – 3rd November, 2014 10
Key areas affecting Quality of service provision
Emerging trends in the industry and effect on QoS
Infrastructure sharingInfrastructure sharing is the latest trends.
However some countries are yet to make this a reality. African operators are mostly passive network sharers.
Active network sharing is a much more complex topic than tower sharing. Active networks are vital to mobile operators and are the revenue-generating assets that define it as an operator.Dubai, 2nd – 3rd November, 2014 11
Emerging trends in the industry and effect on QoS
OutsourcingDifferent models of outsourcing is currently explored by Network operators.Outsourcing of operations and or planningIntroduction of managed servicesVendor managed networksPerformance of the Outsourced network partner or vendor directly affects QoS
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Ensuring QoS Provision
Network up and running efficientlyManaging Stakeholders effectivelyOptimized Network ResourcesSpectrum ManagementInvestmentSkilled resources
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Availability AccessibilityReliability Retainability
Other performance Areas
Ensuring QoS Provision
Infrastructure: Smart solutions, distributed antenna systemsPower: Hybrid power solutionsMinimizing effect of external factors beyond the control of the operatorMeasuring and Improving QoS KPIsContinuous improvement
Dubai, 2nd – 3rd November, 2014 14
Availability AccessibilityReliability Retainability
Other performance Areas
THANK YOU
Maputo, Mozambique, 14-16 April 2014 15