dsu ii digital expandable systems single line proprietary

DSU II Digital Expandable Systems

Single Line Proprietary TelephoneStation User’s Guide

This publication supports theImpact LCD Speakerphones

GCA70–246.06 07/00Printed in U.S.A.

This User’s Guide is for the following system:

DSU II Digital Expandable Systems

This user’s guide applies to the following telephone models:

• Impact 8101N-** Rev. A and later.

• Impact 8201N-** Rev. A and later.

Contact your Comdial dealer for updates of this as wellas other Comdial publications.

About This BookThis user’s guide serves as both an introduction for new speakerphone users and areference for experienced users.

IntroductionThe first chapter of the manual describes the initial setup and adjustments necessaryto begin using your speakerphone.

1 Getting Started

The following chapters describe the basic and advanced features of the DSU IIDigital Expandable Systems.

2 Answering Calls3 Making Calls4 Advanced Call Handling5 Nonverbal Messaging6 Programming7 Other Advanced Features

Following the advanced features descriptions are a reference table and a glossarythat defines many general phrases and abbreviations which may not be familiar tousers.

Appendix A Quick Reference GuideAppendix B Glossary

Finally, at the end of this publication, an index provides a detailed reference to thefeature locations.

Index

Single Line Proprietary Telephone Station User’s Guide i

GCA70-246 Contents

NOTE: Throughout this book, all references to fixed buttons (keypad,DSS/BLF, SPEAKER, HOLD, etc...) are printed in upper case, italic type; forexample, “PRESS INTERCOM .”

All references to interactive buttons (which are used to make selections onthe speakerphone display) are printed in upper case, bold italic type; forexample, “SELECT OPTIONS .”

Also, to eliminate confusion, the text of this guide instructs users to“PRESS” fixed buttons of the telephone and “SELECT” interactive buttonsas in the examples above. Instructions to “DIAL” refer to numbers orsymbols on the keypad.

ii Single Line Proprietary Telephone Station User’s Guide

Contents GCA70-246

Contents1 Getting Started . . . . . . . . . . . . . . . . . . 1

Setting Up Your Station . . . . . . . . . . . . . . 1

Your Station’s Buttons . . . . . . . . . . . . . . . 4

Your Station’s Display Lights . . . . . . . . . . . 6

8 Answering Calls . . . . . . . . . . . . . . . . . 7

Answering Outside Calls . . . . . . . . . . . . . . 7

Answering Intercom Calls . . . . . . . . . . . . . 7

Holding Calls . . . . . . . . . . . . . . . . . . . . 8

Call Pickup . . . . . . . . . . . . . . . . . . . . 10

Night Transferred Calls - Line AccessFrom Any Station . . . . . . . . . . . . . . . . . 11

Receiving Subdued Off-HookVoice Announcements (SOHVA) . . . . . . . . . 12

9 Making Calls . . . . . . . . . . . . . . . . . . . 13

Making Outside Calls . . . . . . . . . . . . . . . 13

Making Intercom Calls . . . . . . . . . . . . . . 14

Automatic Dialing. . . . . . . . . . . . . . . . . 14

Paging . . . . . . . . . . . . . . . . . . . . . . . 15

Camping On Options . . . . . . . . . . . . . . . 16

Redialing . . . . . . . . . . . . . . . . . . . . . 18

10 Advanced Call Handling . . . . . . . . . . . . 19

Waiting for a Line (Queuing) . . . . . . . . . . . 19

Conferencing . . . . . . . . . . . . . . . . . . . 20

Call Forwarding . . . . . . . . . . . . . . . . . . 22

Call Parking . . . . . . . . . . . . . . . . . . . . 24

Call Transferring . . . . . . . . . . . . . . . . . 26

Single Line Proprietary Telephone Station User’s Guide iii

GCA70-246 Contents

11 Nonverbal Messaging . . . . . . . . . . . . . . 27

Station-To-Station Message Delivery . . . . . . . 27

LCD Message Delivery . . . . . . . . . . . . . . 28

Message Waiting Light and Messaging . . . . . . 30

12 Programming . . . . . . . . . . . . . . . . . . 31

Speed Dial Numbers . . . . . . . . . . . . . . . 31

13 Other Advanced Features . . . . . . . . . . . 33

Line Groups . . . . . . . . . . . . . . . . . . . . 33

Tracker Paging System . . . . . . . . . . . . . . 34

Account Codes . . . . . . . . . . . . . . . . . . 36

Do Not Disturb Condition. . . . . . . . . . . . . 37

Volume Control . . . . . . . . . . . . . . . . . . 38

Automatic Set Relocation . . . . . . . . . . . . . 40

B Feature Access Codes . . . . . . . . . . . . . 41

C Glossary . . . . . . . . . . . . . . . . . . . . . 45

iv Single Line Proprietary Telephone Station User’s Guide

Contents GCA70-246

Getting Started

WelcomeCongratulations and thank you for using a Comdial telephone! Your digital station issupported by a communication system with hundreds of built-in, standard features.This manual serves as a helpful guide for using these various functions.

The sections in this introductory chapter help you initially set up your station andbecome familiar with the controls and indicators. The remaining sections are titledas follows:

• Setting Up Your Station• Understanding the Basic Functions• Your Station’s Buttons• Your Station’s Display Lights

Setting Up Your Station

When your new station arrives, the systeminstaller unpacks your station and connectsthe line to a system jack. The followingsections describe a few initial adjustmentsthat will allow you to quickly begin makingand answering calls with some of the mostbasic features.

Single Line Proprietary Telephone Station User’s Guide 1

GCA70-246 Getting Started

1

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An Impact 8101 Station

Positioning Your StationIf you are using an Impact 8201N SCS model, your telephone has an adjustablepedestal to allow you to select the most comfortable viewing angle. When youreceive the telephone, the pedestal is in its lowest position—flush against thepedestal.

� To adjust the pedestal (8201Nonly),1. GRASP the rear of the pedestal base

firmly with one hand AND LIFT therear portion of the telephone upwardwith your other hand.

2. LIFT the telephone upward withone hand AND RAISE thetelephone supporting arms upwardwith your other hand. (Notice thereare three sets of notches under thetelephone corresponding to the threepositions available.)

3. When the telephone is at the desired height, SELECT the closestpair of notches AND INSERT the supporting arms in the notches.PRESS DOWN slightly on the telephone UNTIL you feel thesupporting arms snap into place.

Setting a Personal Ringing Tone and VolumeYou can choose one of eight different ring tones for your telephone. Often, whenseveral telephones are located close together, each user chooses a different personalring tone.

� To select one of the ring tones, proceed as follows:1. PRESS INTERCOM.

2. DIAL ��.

3. DIAL number (� to � ) to select ring tone.

4. The next time your telephone rings, you will hear the new ringtone.

NOTE: On the 8101N, a three-position switch on the bottom of the telephonecontrols the ringer volume. There is no handset volume control.

2 Single Line Proprietary Telephone Station User’s Guide

Getting Started GCA70-246

Telephone

Pedestal Base

Supporting Arm

PED01

First Notch

Second Notch

Third Notch(For Highest Position)

Adjusting The Pedestal

The volume control on your telephone is a multipur-pose control you can use to set the volume(loudness) of the ringer, the speaker, and thehandset.

� To set the ringer loudness level,1. While your telephone is on-hook and

idle, PRESS the VOLUME UP ORVOLUME DOWN button once for eachchange in loudness you desire. Theringer sounds once for each change asan example of the current setting.

Answering and Making CallsYour station is now properly configured to answer and making calls to both stationswithin your system (intercom calls) and outside lines. Remember, when you dial anoutside number, you must first select a line to connect your system to the localexchange.

� When you hear outside ringing (two long bursts) orintercom ringing (two short bursts),1. LIFT handset.

� To dial an outside number manually,1. LIFT handset .

2. DIAL � OR other line button to select line (See Line Groupsin the system specific Advanced Features chapters for more infor-mation on selecting an outside line).

3. LISTEN for dial tone.

4. DIAL number.



Volume UpButton

VolumeDownButton

TAP

MUTE

HOLD

TRNS/CONF

INTERCOM

MESSAGE

* 0 #

WXY 9TUV 8PRS 7

GHI 4 JKL 5 MNO6

DEF 31 ABC 2

R

TAP

MUTE

HOLD

TRNS/CONF

MESSAGE

Impact SCS Volume Buttons

Your Station’s Buttons

Hold Button (HOLD)� Places a line or intercom call on hold.� Stores pauses in number sequences during programming.� If multiple held calls feature is available, scans or scrolls through calls

placed on hold (when hold light is flashing).

Intercom Button (INTERCOM)� Selects an intercom line.� Allows you to initiate many of the telephone’s features.

Mute Button (MUTE)� Keeps the person on the line from hearing your conversation.

Message Button (MESSAGE) (8201N only)� Allows you to activate the message waiting light at another station by

pressing this button and dialing the extension.� Allows user to quickly return the call of another station that left a

message using the indicating light.

Tap Button (TAP)� Recalls dial tone or generates a hookflash.� Retrieves held calls or last call placed on hold.

Transfer/Conference Button (TRNS/CONF)� Transfers calls.� Sets up conference calls.



Volume Control (VOLUME UP or VOLUME DOWN)� Regulates the volume of the ringer.



TAP

MUTE

HOLD

TRNS/CONF

INTERCOM

MESSAGE

* 0 #

WXY 9TUV 8PRS 7

GHI 4 JKL 5 MNO6

DEF 31 ABC 2

slips01

Dialpad

Intercom Button

Message Button

TAP Button

Transfer/Conference Button

Mute Button

Hold Button

Volume Control(for ringer volume only)

R

!

Connectors On Bottom Of Telephone

Optional IMIST Module

HandsetLine Cord

Impact SCS 8201N Single Line Telephone

Your Station’s Display Lights

Next to a fixed feature or programmable feature button:� Steady red = the feature is on.� Steady off = the feature is off.

Next to INTERCOM button:� Steady green with a quick flash = you are using your intercom.� Fluttering red = an LCD message is set on your telephone for others to

receive when calling.� Flashing orange = someone is calling your extension or a call is being

transferred to you.

Above the keypad (8101N only):� Fast flashing red = message awaits pick up.� Winking green with repetitive off periods = a line is on hold at your

station.



1 2 3

4

7 8

0 #

9

5 6

QZ ABC DEF

MNO

WXY

GHI

PRS TUV

OPER

JKL

TRNS/CNF

HOLD

TAP

INTERCOM

slips02

Dialpad

Transfer/Conference Button

TAP Button

Intercom Button

Hold Button

Message Waiting Light

Ringer Volume Switch(bottom of telephone)

R

Connectors On Bottom Of Telephone

Line Cord Handset

!

Ringer Volume

Off

Loud

Impact 8101N Single Line Telephone

Answering Calls

Answering Outside Calls

A call that rings on an outside line will sound long, single-tone bursts and will lightthe line status light.

� When you hear outside ringing (long bursts) and observe aflashing light,1. LIFT handset.

Answering Intercom Calls

An intercom call is between two stations of the same systems. You can differentiateintercom calls from outside calls by the distinctive ring pattern. An intercom callsounds two short ring bursts on the receiving station.

� When you hear intercom ringing (short bursts) and observea flashing light,1. LIFT handset.

Proprietary Single Line Telephone (SLPS) Station User’s Guide 7

GCA70-246 Answering Calls

2

Holding Calls

You can place a call on hold and retrieve it later. With a regular hold, you can pick upthe held call at your telephone or another user can pick the call up at a telephonesharing the held call line.

� To place a call on hold,1. PRESS HOLD. HOLD button light begins to blink.

� To retrieve a held call,1. PRESS TAP.

Exclusive HoldWith an exclusive hold condition, you must pick up the held call at your telephone;no other telephone has access to it.

� To place a call on exclusive hold,1. PRESS HOLD twice.

� To retrieve exclusive hold,1. PRESS TAP AND LIFT handset.

Handling Hold RecallsAfter a call has been on hold for the period of time (set by the installer of yoursystem), the system will cause four quick hold recall tone bursts to sound at yourtelephone, the flash rate of the line button becomes faster and the light becomesorange. If the call is on exclusive hold, it will revert to manual hold after the holdrecall period .

� If a held line is recalling, choose one of the following:1. PRESS HOLD (station button) to place the call on hold at your

station and restart hold timer.

2. PRESS TAP to retrieve the call.


Answering Calls GCA70-246

Directed HoldThe installer can add a directed station hold feature to your telephone. With thisfeature, you can place a call on hold at another telephone.

� To place a call on hold at another telephone (directed hold),1. While on line, PRESS INTERCOM OR TRNS/CONF if intercom

call.

2. DIAL ��.

3. DIAL extension number of telephone to receive held call.

� You can pick this call back up if you need to. To do this,1. LIFT handset AND DIAL ��.

2. DIAL extension number of that telephone.

3. ANSWER call as desired OR PRESS SPEAKER to hang up.

� To pick up a call that was placed on hold at your telephoneby a user at another telephone,1. PRESS INTERCOM AND DIAL ��.



Call Pickup

The Impact system offers three distinct methods to answer incoming calls that areringing at other stations.

Group Call PickupThe installer often arranges several telephones together in a user group. If yourtelephone is so arranged, you can answer calls that are ringing at other stationswithin your particular group.

� To answer a call that is ringing within your group,1. PRESS INTERCOM.

2. DIAL��.

3. SPEAK toward telephone OR LIFT handset if privacy isdesired.

Directed Call PickupAlso, you can answer a call that is ringing at any telephone in the system if youknow the telephone’s extension number.

� To answer a call that is ringing at any telephone in thesystem,1. PRESS INTERCOM.

2. DIAL ��.

3. DIAL extension number of ringing telephone.

4. SPEAK toward telephone OR LIFT handset if privacy isdesired.



Night Transferred Calls - Line AccessFrom Any Station

The system attendant can take action that transfers incoming calls to a particularstation or stations for off-hour ringing.

� When you hear ringing,1. PRESS INTERCOM.

2. DIAL ��.

3. SPEAK toward telephone to answer call OR LIFT handset ifprivacy is desired.



YourStation

HOLD

SHIFT

TAP

1

4

7

2

5

8

0

3

6

9

#OPER

PRS

GHI

TUV

JKL

ABC

WXY

MNO

DEF

RingingStation

If ringing telephoneis within your designated

calling group... ...DIAL # 4

For any ringing telephone... ...DIAL 4

+ extension code

�

Answering Calls for Other Stations

Receiving Subdued Off-HookVoice Announcements (SOHVA)

Handling an Incoming SOHVAThis feature allows an intercom caller to break into your call by making anannouncement through your handset receiver. The distant party that you arecurrently talking to cannot hear the announcement made by the SOHVA caller.

� To respond to a SOHVA verbally (not available on 8101N),1. PRESS AND HOLD MUTE.

2. SPEAK into handset. Distant party cannot hear your response.

3. RELEASE MUTE after response is complete to return to distantparty.

� To respond to a SOHVA by blocking (see below for moreinformation),1. PROGRAM Voice Announce Block when you hear SOHVA

tone. (SOHVA call is disconnected).

Voice Announce BlockingThis feature blocks Subdued Off-Hook Voice Announcements (SOHVA) andgenerates a tone in response to attempted SOHVAs.

� To block all voice-announced calls,1. PRESS INTERCOM.

2. DIAL ��.

� To unblock all voice-announced calls,1. PRESS INTERCOM.

2. DIAL ��.



Making Calls

Making Outside Calls

You can manually dial a number over any telephone line you select. Or, if theinstaller assigned a prime line or the idle line preference feature to your LCD station,it will automatically select a line for use when you lift the handset.

� To dial an outside number manually,1. LIFT handset

2. DIAL � OR other line button to select line (See Line Groupsin the system specific Advanced Features chapters for more infor-mation on selecting an outside line).


4. DIAL number.

If your station has been assigned a prime line, you will not have to select a line beforedialing outside your system.

� To dial an outside number using your prime line,1. LIFT handset. Outside line is automatically selected.


3. DIAL number.

Proprietary Single Line Telephone (SLPS) Station User’s Guide 13

GCA70-401 Making Calls

3

Making Intercom Calls

There are two methods for making an intercom call. One causes the called telephoneto ring (tone-first). The other causes your voice to sound out at the called telephone(voice-first). Your installer can set the system to deliver either tone-first orvoice-first calling.

Any user can change a call to the opposite method for that call simply by pressing theINTERCOM button again after dialing the extension number.

� To manually cause the other telephone to ring (tonecalling),1. LIFT handset.

2. DIAL extension number (called telephone will ring).

� To voice announce manually (voice calling),1. PRESS INTERCOM.

2. DIAL extension number.

3. SPEAK your announcement.

Automatic Dialing

There are two types of automatic dial numbers: (1) numbers that you store for yourown use (personal speed dial numbers), and (2) numbers that the system attendantstores for everyone’s use (system speed dial numbers).

� To speed dial a personal speed dial number stored at thedial pad,1. LIFT handset.

2. DIAL speed dial number on dial pad (� to�).

� To speed dial a system speed dial number stored at the dialpad,1. LIFT handset.

2. DIAL � AND system speed dial number.


Making Calls GCA70-246

Paging

Your system provides an all-call or a zone page feature that you access by dialingspecial codes. This arrangement sounds your voice announcement through thetelephone speakers or through an external paging unit.

� If your system provides an external paging unit,1. LIFT handset.

2. PRESS INTERCOM AND CHOOSE one of the followingoptions:

• DIAL extension number of station equipped and enabledfor paging (see programming section of this user’s guide),or

• PRESS paging button assigned by the installer, or

• DIAL�� for special paging port.

3. MAKE announcement.

4. HANG UP to end.

� If your system provides all-call or zone paging,1. LIFT handset.

2. PRESS INTERCOM.

3. DIAL � for all-call, OR DIAL ��, �, or ��for zone 1, 2, or 3.

4. MAKE announcement.

5. STAY on line if awaiting a reply (known as Meet-Me page), ORHANG UP to end.

� To make a reply to a Meet-Me page,1. LIFT handset of nearest telephone.

2. PRESS INTERCOM.

3. DIAL��.



Camping On Options

Busy or Idle Station, Automatic CallbackIf the telephone you have called on the intercom line is busy or rings with no answer,you can have the system ring your telephone when the called station becomes idle (ifit was busy) or when there is any activity initiated at that telephone (if it rang with noanswer before).

� To camp on at a busy or no answer station,1. MAKE intercom call.

NOTE: If you make a call in the voice-announce mode and receive no answer atthe called station, press INTERCOM before dialing � 6 in order to camp-onat that station.

2. DIAL ��.

3. Your telephone immediately hangs up. When the telephone youcalled becomes idle, your telephone will ring with five short ringbursts.

4. PRESS INTERCOM when you hear the ring bursts. The othertelephone will start ringing.

� To cancel automatic ringback,1. PRESS INTERCOM AND DIAL ��.

� To camp on at a station with a Do Not Disturb condition set,1. MAKE intercom call.

2. DIAL ��. A callback will occur when called station is nolonger set in the Do Not Disturb mode.

Busy Station, Wait For An Answer (Call Waiting)If the telephone you have called is busy, you can send a call waiting tone to a busytelephone and wait on the line for an answer.



� To camp on when you hear a busy signal,1. MAKE intercom call AND HEAR busy signal.

2. DIAL ��.

3. Remain on line awaiting a reply.

4. The called party will hear a short tone burst. They can eitherplace their current call on hold or hang it up and then answer yourcall.



12

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YourStation

IdleStation

HOLD

SHIFT

TAP

1

4

7

2

5

8

0

3

6

9

#OPER

PRS

GHI

TUV

JKL

ABC

WXY

MNO

DEF

HOLD

SHIFT

TAP

1

4

7

2

5

8

0

3

6

9

#OPER

PRS

GHI

TUV

JKL

ABC

WXY

MNO

DEF

BusyStation

To Wait ForCallback...

...Dial 6

and Disconnect

�

To Send CallWaiting Tone...

...Dial 01 and

Wait For Reply

�

To Wait ForCallback...

...Dial 6

and Disconnect

�

When idle,your call

is connected.

Busy stationhears tone

and may respondor ignore.

When any activityoccurs at station,

your call isconnected.

BUSY NO ANSWER

Camping On Options

Redialing

The system temporarily saves the first 16 digits of the last manually dialed numberfor your redial use—if the last number you called is busy or is not answering, youcan redial it once or initiate repeated redialing. Subsequent dialing activityoverwrites a temporarily saved number.

� To redial the last-dialed number,1. LIFT handset OR DISCONNECT current ringing or busy tone.

2. DIAL � .

3. LISTEN for ringing or busy tone over the telephone.



Advanced Call Handling

Waiting for a Line (Queuing)

If all the lines in a line group are busy, you can place your telephone in a queue toawait an idle line in the line group.

� To queue for a line group,1. LIFT handset AND PRESS INTERCOM.

2. DIAL line group access code (9, 81, 82, 83).

3. HEAR busy tone.

4. DIAL �� AND HANG UP.

5. When line group is free, your telephone sounds several short ringbursts.

6. LIFT the handset, LISTEN for dial tone AND MAKE call.

� To cancel line group queuing,1. PRESS INTERCOM, DIAL�� AND HANG UP.


GCA70-246 Advanced Call Handling

4

Conferencing

Creating a Conference CallWhen you join your telephone together with several other telephones on the samecall, the effect is called conferencing. You can make conference calls that involve upto five parties, including you as the originating party, in any combination of outsidelines and intercom parties.

NOTE: When setting up a conference call with outside lines and internal tele-phones, you must call the outside lines first.

� To set up a conference call that includes both outside linesand intercom parties, outside lines alone, or intercomparties alone,1. MAKE first call.

2. PRESS TRNS/CONF (call is placed on hold automatically).

3. MAKE next call.

4. PRESS TRNS/CONF to establish conference.

5. REPEAT the last three procedures to add up to two more parties,establishing a 5-party conference (including yourself).

� To continue conversation on remaining line after otheroutside lines have dropped out of conference,1. PRESS the line button of the remaining party.

� To retrieve a line from hold and bring that party back intothe conference,1. PRESS TRNS/CONF.

2. PRESS line button.

3. PRESS TRNS/CONF.


Advanced Call Handling GCA70-246

Unsupervised Conference CallsIf you are involved in a conference call with two outside lines, you can drop out ofthis established conference call and leave the outside lines in the conference witheach other. This is known as an “unsupervised conference” call.

� To drop out of a conference call between you and twooutside lines (creating an unsupervised conference),1. DIAL � AND HANG UP (lines remain lighted/in use until

one or both outside parties disconnect).

� To rejoin an unsupervised conference between two outsidelines,1. PRESS TAP.



HOLD

SHIFT

TAP

1

4

7

2

5

8

0

3

6

9

#OPER

PRS

GHI

TUV

JKL

ABC

WXY

MNO

DEF

Managing a

Conference

Call

HOLD

SHIFT

TAP

1

4

7

2

5

8

0

3

6

9

#OPER

PRS

GHI

TUV

JKL

ABC

WXY

MNO

DEF

OtherStation

OtherStation

YourStation

To Add a Callerto a Conference...

To Remove a CallerFrom A Conference...

To Drop Out ofA Conference...

... Press TRNS/CNF.

...Select Line Button

and Disconnect Line.

...Dial #.

Managing a Conference Call

Call Forwarding

Forwarding a CallYou can forward calls that normally ring at your telephone to another telephone foranswering. You can forward just your prime line and intercom calls or you canforward any calls that ring at your telephone.

� To forward intercom and prime line calls to anothertelephone,1. LIFT handset, PRESS INTERCOM AND DIAL ��.

2. DIAL extension number of telephone to receive your forwardedcalls.

3. HANG UP to end. (Your telephone will ring a short ring bursteach time an intercom call is forwarded to remind you that this ishappening).

� To cancel intercom and prime line call forwarding,1. LIFT handset, PRESS INTERCOM AND DIAL ��.

2. HANG UP to end.

� To forward all calls to another telephone,1. LIFT handset, PRESS INTERCOM AND DIAL �.

2. DIAL extension number of telephone to receive your forwardedcalls.

3. HANG UP to end. (Your telephone will ring a short ring bursteach time an intercom call is forwarded to remind you that this ishappening).

� To cancel all call forwarding,1. LIFT handset, PRESS INTERCOM AND DIAL �.

2. HANG UP to end.



Call Forward Outside System (CFOS)The Call Forward Outside System (CFOS) feature gives you the ability to forwardline calls to a remote location outside the system. CFOS remains in effect in theevent of a loss of power or a system reset.

� To activate the CFOS feature,1. LIFT handset AND PRESS INTERCOM ��.

2. PRESS the keypad button programmed with the target number,OR SELECT a line AND DIAL number (max 16 digits).

3. PRESS HOLD for Pause OR PRESS TAP for Flash.

4. HANG UP to end.

� To deactivate the CFOS feature,1. LIFT handset AND PRESS INTERCOM ��.

* Comdial has taken reasonable step in the design of all product features, including CFOS,which protect against unauthorized or fraudulent access to, or use of, a system, or which pro-tect against unauthorized, fraudulent or unaccounted-for access to, or use of, long distancelines. However, no system is entirely invulnerable or immune from unauthorized or fraudu-lent access or use, or unaccounted-for access or use, and therefore Comdial disclaims anyand all liability, and makes no warranty, express or implied, relating to unauthorized orfraudulent access or use, or unaccounted-for access or use.



HOLD

SHIFT

TAP

1

4

7

2

5

8

0

3

6

9

#OPER

PRS

GHI

TUV

JKL

ABC

WXY

MNO

DEF

CallerYour

Station

InternalForwardStation

PERS

ALL

CFOS

Forward Only YourPrime Line andIntercom Calls

Forward All CallsThat RIng At Your

Station

Forward CallsTo a Location Outside

Your SystemExternalForwardStation

Call Forwarding Options

Call Parking

You can place a call on hold in the system so that it can be answered from any stationthat does not have a line appearance for the call. You accomplish this by placing thecall in one of nine park orbits, where the call remains until it is answered.

� To place a call on hold within the system where it can beanswered at any telephone in the system (parking a call inorbit),1. While on the call, PRESS INTERCOM AND DIAL �.

2. DIAL code for park location (orbit) ( �� to �� for orbit1–9).

3. REMEMBER the code for later use OR MAKE IT KNOWN tothose who need to know in order to retrieve the call.

� To retrieve a call that was placed on hold in the system(parked),1. From any station, PRESS INTERCOM AND DIAL �.

2. DIAL code for orbit 1–9 ( �� to �� ).

Handling Park RecallsWhen a parked call times out of the system, it will return to your telephone in theform of a park recall (you will hear four short tone bursts at 12-second intervals).

� To answer a park recall,1. LIFT handset. The call will then connect to your station.

� To place a park recall on hold at your station,1. LIFT handset. The call will then connect to your station.

2. PRESS HOLD. If the call remains on hold for a period of time, itwill ring back to your telephone as a hold recall.



� To re-park a park recall and restart the park timer,1. ANSWER/RETRIEVE call.

2. PRESS INTERCOM AND DIAL � and park code (the systemreturns the call to its original park orbit where it remains untilanswered or until it recalls again).



HOLD

SHIFT

TAP

1

4

7

2

5

8

0

3

6

9

#OPER

PRS

GHI

TUV

JKL

ABC

WXY

MNO

DEF

HOLD

SHIFT

TAP

1

4

7

2

5

8

0

3

6

9

#OPER

PRS

GHI

TUV

JKL

ABC

WXY

MNO

DEF

HOLD

SHIFT

TAP

1

4

7

2

5

8

0

3

6

9

#OPER

PRS

GHI

TUV

JKL

ABC

WXY

MNO

DEF

HOLD

SHIFT

TAP

1

4

7

2

5

8

0

3

6

9

#OPER

PRS

GHI

TUV

JKL

ABC

WXY

MNO

DEF

Caller

YourStation

OtherStations

ParkingOrbit

To Place CallIn a Parking Orbit...

To Retrieve aParked Call From

Any Other Station...

If the Parked CallIs Not Answered

Within a Set Time,It Recalls To Your

Station

...DIAL and

Orbit Number

(91-99)

�

...DIAL # and

Orbit Number

(91-99)

Parking Calls

Call Transferring

Screened Call TransfersYou can answer a call at your LCD station and transfer it to another telephone. If youfirst identify the caller to the party receiving the transfer (giving that user the oppor-tunity to prepare for the call), you have made a screened transfer.

� To screen and transfer a call to another telephone in thesystem,1. ANSWER call.

2. PRESS TRNS/CONF (call is automatically placed on hold).

3. DIAL extension number of telephone to receive transfer, ORPRESS DSS/BLF button for that extension.

4. ANNOUNCE call when intercom party answers.

5. HANG UP.

Unscreened Call TransfersYou can answer a call at your LCD station and transfer it to another telephone. If youtransfer the call without first announcing it, you have made an unscreened transfer.

� To transfer an unscreened call to another systemtelephone,1. ANSWER call.

2. PRESS TRNS/CONF (call is automatically placed on hold).

3. DIAL extension number of telephone to receive transfer, ORPRESS DSS/BLF button for that extension.

4. PRESS SPEAKER to disconnect (if in station mode), OR HANGUP. The transfer will ring at the called telephone.

� If the intercom party is busy or does not answer,1. LIFT handset to answer recalling line.



Nonverbal Messaging

Station-To-Station Message Delivery

When you call another telephone and no one answers, you may leave a reminder thatyou have called. Do this by turning on the BLF light at the called telephone.

If your telephone is not stored as a DSS/BLF button at the called telephone, yourmessaging call goes to the central message desk, if one is programmed. The centralmessage desk (usually the system attendant) takes your message and turns on themessage waiting light of the telephone that you originally called.

� To turn on message light,1. MAKE intercom call AND RECEIVE no answer.

2. DIAL � (BLF light at called station flutters).

� To turn off message light,1. PRESS INTERCOM.

2. DIAL �.

3. DIAL extension number of telephone. DSS/BLF light turns off.


GCA70-246 Nonverbal Messaging

5

LCD Message Delivery

You can set system-supplied messages to be received or displayed by a calling LCDspeakerphone.

� To turn message on,1. LIFT handset AND PRESS INTERCOM.

2. DIAL ��.

3. DIAL the desired number from your message list. The defaultmessages of “Back At” and “Call” may be used:• For a “Back At” message, dial the code for time numbers

and colon from dialing codes table.

(For example, DIAL �� for the time 01:45).

• For a “Call” message, dial code for telephone number ofyour new location.

(For example, DIAL �� for the number 978–2200).

4. PRESS SPEAKER to end message. Intercom light flashes steadily.

Dialing Code Table

Character Dialing Code Character Dialing Code

1 01 8 08

2 02 9 09

3 03 0 00

4 04 space 12

5 05 – 15

6 06 : 29

7 07


Nonverbal Messaging GCA70-246

� To turn off message and your intercom light,1. LIFT handset AND PRESS INTERCOM.

2. DIAL ��.

LCD Message List(Write attendant supplied messages here.)

Dial Code Message

0

1 Back At

2 Call

3

4

5

6

7

8

9


GCA70-246 Nonverbal Messaging

Message Waiting Light and Messaging

If your telephone is designated as a central message desk by the system or hasmessage wait originate ability, you can turn on the message waiting light of anyother telephone.

� To turn on the message waiting light at an idle telephone,1. PRESS MESSAGE. (PRESS INTERCOM AND DIAL �� for

models 8101N).

2. DIAL extension number of station to be alerted. The messagewaiting light of called station will flash.

� To turn off the message waiting light at a busy or idlestation,1. PRESS MESSAGE. (PRESS INTERCOM AND DIAL �� for

models 8101N).

2. DIAL extension number of station that was alerted. The messagewaiting light of called station will turn off.

� To turn off the message waiting light duringmessage-delivering conversation,1. PRESS INTERCOM.

� To receive a message at an alert1. OBSERVE flashing message waiting light.

2. PRESS MESSAGE. (PRESS INTERCOM AND HOLD for models8101N). Connection to the station that left message is automatic.


Nonverbal Messaging GCA70-246

Programming

Speed Dial Numbers

Speed dialing is a feature that lets you store and dial frequently called numbers usingone or two buttons. You can store numbers for speed dialing at any keypad number.

NOTE: The Federal Communications Commission (FCC) requires that whenprogramming emergency numbers and(or) making test calls to emergencynumbers:1. Remain on the line and briefly explain to the dispatcher the reason for thecall;2. Perform such activities in the off-peak hours, such as early morning orlate evening.

The outside numbers and feature codes are commonly referred to personal speeddial numbers when you store them at the 10 keypad number locations.

� To store an outside number or a feature code as a speeddial number, proceed as follows:1. LIFT handset AND PRESS INTERCOM.

2. DIAL ��.

3. PRESS keypad button to choose storage location.


GCA70-246 Programming

6

4. SELECT line button to dial out on or press INTERCOM.

5. DIAL any number up to 16 digits long (include � and � ifneeded).

NOTE: You may need a pause between numbers to compensate for differencesin response time between your system and the host system (ask your atten-dant about this). To store a pause, press HOLD , then continue dialing. Ifyour system is behind a host system that needs a hookflash to access afeature, press TAP to store a hookflash, then continue dialing. Also, you mayneed to erase the typed digits appearing in your display to correct them. Ifyou do, select BKSP once for each digit to be removed.

6. PRESS TRNS/CONF to store number.

7. PRESS next location button AND STORE next number.

8. REPEAT previous step until all numbers are stored, OR HANGUP to end.

As you program numbers, fill in the identification strips on your telephone as well asthese tables.

Personal Speed Dial Numbers(Keypad Buttons)

1 6

2 7

3 8

4 9

5 0


Programming GCA70-246

Other Advanced Features

Line Groups

Some systems have telephone lines arranged into line groups that you use instead ofindividual lines.

� To access a system line group,1. LIFT handset AND PRESS INTERCOM.

2. DIAL desired line group access code:

Line Group Access Codes

Line Group Default Code Active Code*

1 �

2 ��

3 ��

4 ��

* If your system attendant has reassigned your line group access codes, write themhere for future reference.

3. LISTEN for outside dial tone.

4. DIAL desired number.


GCA70-246 Other Advanced Features

7

Tracker Paging System

The optional Tracker paging system allows you to send and receive messages onTracker Pagers assigned to station extension numbers. The Tracker system will alsopark calls in orbit for retrieval by the paged party.

� To enable a Tracker Pager at your station,1. LIFT handset AND PRESS INTERCOM.

2. DIAL ��.

� To disable a Tracker Pager at your station,1. LIFT handset AND PRESS INTERCOM.

2. DIAL ��.

� To send a call back message to someone’s Tracker Pagerafter receiving a ring—no answer,1. MAKE an intercom call to someone and receive no answer.

2. DIAL ��.

3. After your station returns to idle* HANG UP handset to end. TheTracker Pager system transmits your station extension number tothe called party’s Tracker Pager display. (Some models alsodisplay your station name if the system is programmed to includestation names.)

* If the Tracker paging system does not accept your actions, an error tone will sound atyour telephone.

� To send a call back message to someone’s Tracker Pagerwithout first calling them,1. PRESS INTERCOM.

2. DIAL ��.

3. DIAL station extension number.

4. HANG UP handset. The Tracker Pager system transmits your sta-tion extension number to the caller’s Tracker Pager display.(Some models also display your station name if the system is pro-grammed to include station names.)


Other Advanced Features GCA70-246

� To park a call and have Pager—Tracker tell someone toretrieve the call,1. ANSWER call AND PRESS TRNS/CONF.

2. DIAL Extension.

3. PRESS programmed TRACK button OR DIAL ��.

4. HANG UP handset to end.* The Tracker Pager system transmitsorbit dialing code and caller ID information, if available, to calledparty’s Tracker Pager display. (Alpha/numeric models display#91 through #99 while numeric-only models display -91 through-99.)

* If the Tracker paging system does not accept your actions, an error tone will sound atyour telephone.

� To respond when your Tracker Pager displays park orbitdialing code,1. From any system station, LIFT handset AND PRESS

INTERCOM.

2. DIAL �.

3. DIAL displayed orbit code ( �� to �� ).

4. RETRIEVE call.



Account Codes

If the installer has arranged your system for account code entry, your display mayprompt you to enter an account code after answering a call.

� To enter Account Code on an incoming call,1. PRESS INTERCOM AND DIAL �� (call is automatically

placed on hold).

2. DIAL account code. Your telephone automatically returns to thecall after you’ve dialed the complete account code.

If the installer has arranged your system for account code entry, these account codesmay be “forced”(mandatory) for dialing outside numbers.

� To enter account code on an outgoing call,1. DIAL � OR other line button.

2. PRESS INTERCOM (call is automatically placed on hold).

3. DIAL �� AND account code.

4. LISTEN for dial tone AND DIAL number you are calling.

5. Meet paging party on line.



Do Not Disturb Condition

This feature keeps calls from ringing at your LCD station and makes your stationappear to be busy to intercom calls. As a reminder, a station which is set in DoNot Disturb mode will display this information on the LCD.

� To enable DND, choose one of the following:1. PRESS programmed DO NOT DISTURB button. The light next

to the DO NOT DISTURB button turns on when the feature isactive,

2. PRESS INTERCOM AND DIAL ��.

� To override a do not disturb condition at another telephone,1. MAKE intercom call AND HEAR DO NOT DISTURB tone.

2. DIAL �� (called party will hear several short tonebursts).

3. WAIT for reply.

� To disable DND,1. PRESS programmed DO NOT DISTURB button. The light asso-

ciated with the DO NOT DISTURB button turns off when thefeature is disabled,

2. PRESS INTERCOM AND DIAL ��.



Volume Control

Setting Current Volume LevelThe volume control on your telephone is a multipurpose control you can use to setthe volume (loudness) of the ringer, the speaker, the handset, the headset, back-ground music, and the group listening mode.

� There are four ringer loudness levels(plus an off position). Set theselevels as follows:1. While your telephone is on-hook and idle,

PRESS the VOLUME UP OR VOLUME

DOWN button once for each change inloudness you desire. The ringer soundsonce for each change as an example of thecurrent setting. (On the 8112N, the ringervolume is controlled by a three positionswitch on the bottom of the telephone.)

NOTE: If you set the ringer to the “off” position, your telephone will sounda short ring burst once for each call you receive at your station while theringer is off.

� There are at least eight handset loudness levels that youcan set for the current call as follows (not available on8112N):1. While on a call and in handset mode, PRESS the VOLUME UP OR

VOLUME DOWN button once for each change in loudness that youdesire.

NOTE: When the call ends, the system resets the loudness of all future callsto the programmed (default) setting. For instructions in setting your sta-tion’s default volume, see Default Volume Control section in the system spe-cific Advanced Features chapter.

Muting Your Station (not available on 8101N)By using the MUTE button, you can block transmission of your voice to the distantparty. You can do this whether you are using the handset or the speaker.



Volume UpButton

VolumeDownButton

TAP

MUTE

HOLD

TRNS/CONF

INTERCOM

MESSAGE

* 0 #

WXY 9TUV 8PRS 7

GHI 4 JKL 5 MNO6

DEF 31 ABC 2

R

TAP

MUTE

HOLD

TRNS/CONF

MESSAGE

Impact SCS Volume Buttons

� To mute your station,1. PRESS MUTE (mute function and light turn on). You can still

hear the distant party, but he or she cannot hear you.

� To speak to the distant party,1. PRESS MUTE again (mute function and light turn off).



Automatic Set Relocation

If your installer has equipped your system with automatic set relocation, when youmove your telephone to a new location, the system will give you a choice (through adisplay prompt) as to whether you want to keep your previous programming or usethe programming in the new location.

� To maintain the extension number and programmingfeatures from the old location,1. CONNECT the telephone line cord to the new jack.

2. OBSERVE the flashing HOLD light AND PRESS HOLD whilethe light is still flashing (your telephone immediately assumed thefeatures from the previous location).

NOTE: If you do not select a button after installing the telephone, the systemwill automatically default to the programming from the previous location.

� To assume the extension number and programmingfeatures from the new location,1. CONNECT the telephone line cord to the new jack.

2. OBSERVE the flashing HOLD light AND DIAL � while thelight is still flashing (your telephone immediately assumes thefeatures from the new location).



Feature Access Codes

This quick reference guide provides you with a list of the feature dialing codes usedon the Impact digital telephone system.

Feature Enable Code Disable Code

Account Codes INTERCOM + �� +

account code

All Call Paging INTERCOM + �

Attendant INTERCOM + �

Automatic CallbackINTERCOM + extension number +

�� INTERCOM + ��

Call Forwarding,All Calls INTERCOM + � INTERCOM + �

Call Forwarding, Personal Calls INTERCOM + �� INTERCOM + ��

Call Forward Outside System(DSU II Digital Expandable

Systems)INTERCOM + �� INTERCOM + ��

Call Park, ParkOrbit 1-9

INTERCOM + � + orbit code

( �� to �� )


GCA70-246 Feature Access Codes

A


Call Park, Retrieve Orbit 1-9 INTERCOM + � + orbit code

( �� to �� )

Call Pickup,Directed

INTERCOM + �� +

extension number

Call Pickup,Group INTERCOM + ��

Call Waiting(sends tone) INTERCOM + ��

Directed Hold INTERCOM + �� +

extension numberINTERCOM + ��

Executive OverrideINTERCOM + extension number +

��

Hookflash Code INTERCOM + ��

LCD Messaging INTERCOM + �� +message number

INTERCOM + ��

Line Group 1 INTERCOM + �

Line Group 2 to 4 INTERCOM + �� to ��

Line Group QueueINTERCOM + group code +

�� INTERCOM ��

Message Waiting INTERCOM + �� +

extension number

INTERCOM + �� +

extension number


Feature Access Codes GCA70-246


Night Answer INTERCOM + ��

Operator INTERCOM + �

Paging,Zones 1-3 INTERCOM + �� to ��

Paging, All-Call INTERCOM + �

Paging, External INTERCOM + ��

Paging, Meet-Me Paging INTERCOM + ��

Park Orbit, Send INTERCOM + � + orbit code

( �� to �� )

Park Orbit, Retrieve INTERCOM + � + orbit code

( �� to �� )

Personal Ringing Tones (1-6) INTERCOM + �� +

tone code (� to � )

Redial Last Number Dialed �

Service Observe INTERCOM + �� +extension number

Station to Station MessagingINTERCOM + extension number +

� INTERCOM + �

System Speed Dialing � + �� to ��


GCA70-246 Feature Access Codes


Tracker Pager INTERCOM + �� INTERCOM + ��

Tracker Pager—Send TrackerPage INTERCOM + ��

Toll Restriction Override INTERCOM + ��

Voice Announce Block INTERCOM + �� INTERCOM + ��


Feature Access Codes GCA70-246

Glossary

A

Account CodeA group of numbers, up to 16 digits in length, entered by station users during incoming oroutgoing calls; the system uses account codes to identify the calls by category, or specialgrouping, for call accounting purposes.

All-Call PagingPaging through the intercoms of all stations in the system.

Assist ButtonA button that you can program that will let you send a message requesting assistance to the LCDof another telephone.

AttendantAlso known as the operator; typically, the first person to answer incoming calls and responsiblefor directing calls to the proper person or department.

Automatic CallbackSystem will ring a calling telephone when a busy called telephone becomes idle.

Automatic Dialing (or Autodialing)Using programmable buttons to store numbers for one- or two-button dialing.

Automatic RedialingTurning on a program that automatically redials the last number dialed once a minute for 10minutes.

Automatic Route Selection (ARS)ARS allows the system to automatically select the least costly line group available to a station toroute a call. The system modifies the dialed number, if needed, to match the selected line group.ARS makes routing decisions (which lines to route a call over, if and how to modify a number,and costing information) based entirely upon the programming of the system.

Automatic Station RelocationProcess by which the system automatically recognizes particular stations if they are relocated toa different station port; the same class of service and station features are provided the station atthe new port.


GCA70-246 Glossary

B

B

Block ProgrammingTo eliminate the need to program each station individually, programmers can assign features orfunctions to groups of stations.

Button QueryFeature which allows users to display the functions of programmable buttons on LCD tele-phones.

C

Call ForwardDesignating another telephone to receive intercom calls normally directed to the user’stelephone.

Call Forward Outside System (CFOS)Allows station users to forward incoming or transferred line calls to telephone numbers outsidethe system.

Call ParkPlacing an active call at a particular telephone in system hold (park orbit) and retrieving it by anytelephone.

Call Pick-UpAnswering a call at one telephone when it is ringing at another telephone.

Call TransferTransferring a call from one station to another. The transfer can be screened, i.e., you find outwho is calling and announce them to the party being called; or unscreened, i.e., you transfer thecall without identifying the calling party to the called party.

Caller IDAllows station users to view the originating line number of incoming calls before they areanswered.

Camp OnProcess that allows a user to wait for a busy or idle line to become available and immediately becalled back by the system; also allows users to send a tone to busy telephone to notify the stationthat a call is waiting.

Central Message DeskA station that has been assigned to control message waiting lights and deliver messages to otherstations in the system.

Class Of Service (COS) ProgrammingCustomized programming of your system by the installer that establishes the basic operatingparameters of the system and individual stations.


Glossary GCA70-246

D

Data Interface Unit (DIU)This optional unit provides connections for your standard multiline digital telephone andIndustry Standard Telephone (IST) device such as a FAX machine or answering machine.

Departmental Station OperationThe operation of stations that are organized into departments.

Dial By NameThis feature allows users to employ any two-line display, LCD speakerphone and its interactivebuttons to search through an index of names, locate a desired station name or system speed dialname, and automatically call the located item.

Digital Voice Announcing (DVA)The DVAis a line-powered device that provides voice prompts for auto-attendant and transfer, oryou can use it to enhance the operation of DISA and Tracker.

Direct Inward System Access (DISA)An enhancement option that allows outside callers to directly call a station or access certaininternal system features, including all line groups and ARS. To prevent fraudulent access andunauthorized use, the caller must use an authorization code and system access code to gain accessto outside lines as well as many of the advanced telephone features.

Direct Inward Station Dialing (DISD or DID)This feature allows an outside party to call an intercom station directly without an attendant’sassistance.

Direct Station Selection/Busy Lamp Field (DSS/BLF)Programmable buttons which allow the user one button to place intercom calls to other stationswithin your system; the button is sometimes referred to as a DSS button. Busy lamp field or BLFis a term for a light that identifies current call status of DSS station. See telephone layoutdrawings in Chapter 1 for location.

Do Not DisturbA mode that disables incoming call ringing and intercom calling.

Dual Tone Multiple Frequency (DTMF)The tones made by your telephone when you dial.

Dynamic Line ButtonSystem temporarily assigns a normally unassigned line to an idle line button for certain callhandling operations.

E

E&M Tie LinesIn telephony, a separate pair of leads to your station which are used by system operators forsignaling and supervisory purposes.


GCA70-246 Glossary

Exclusive HoldOnly the telephone placing the call on hold can retrieve it.

Executive Override Breaking into a conversation at a busy called telephone. This intrusion isannounced by several quick tone bursts over the conversation.

H

Handsfree Answer InhibitA telephone can be set to block voice calls sent to it over the speaker.

HookflashAction that occurs when the TAPbutton is pressed. Needed for activating host system features.

HookswitchThe switch on a telephone which, when depressed manually or by the handset, disconnects a call.

I

IMISTModule which allows the connection of an external device to a Comdial digital telephone.

Industry Standard Telephone (IST)Analog telephone with only a basic 12 button keypad and no advanced features

IntercomAn internal communication system that allows you to dial another station at your office orlocation without connecting to the outside telephone system.

K

Keypad

Buttons� through � ,� and � used for dialing.

L

Last Number RedialingAutomatically dialing the last number dialed.

LCDLiquid crystal display; the alphanumeric display of several Comdial Digital Telephone models.

Line GroupsProgrammers assemble and program outside lines into distinct line groups which users must diala certain code to access.


Glossary GCA70-246

Line QueuingWhen several telephones share a line and that line is busy, a user can dial a code and hang up towait for the line to become idle. When the line becomes idle, the user’s telephone will ring.

M

Meet-Me Answer PageAny user can dial a code in response to an all-call or zone page and be connected to the pagingparty in a private conversation.

MessagingTurning on a telephone lamp to let the user know that a message awaits pickup and leaving amessage on the display of a telephone that gives information on your status.

MuteAfixed feature button that keeps a distant party from hearing your conversation. This button alsolets you adjust the telephone display contrast from light to dark.

N

Night TransferTransferring incoming calls to a particular station(s) for off-hour answering.

O

Operator StationAlso known as the attendant station, this system station is programmed to ring when users dialthe operator; usually considered the central message desk of the system although multipleattendant stations are possible

P

PagingThis feature allows station users to dial-up customer provided loudspeaker paging equipmentand page over externally placed loudspeakers and determines what paging zones, if any, a stationcan page over.

Prime LineAline designated to a particular telephone and automatically selected when the handset is lifted.

PrivacyLine feature, assigned by the programmer, to allow only one station to access a line at any time;no other station has access to the line unless the user makes it available through conferencing.

Programmable Buttons Each telephone or station has buttons that can be user-programmed forautodialing numbers or feature codes, or other special purpose dialing requirements.


GCA70-246 Glossary

Pulse/Tone SwitchingChanging from pulse/rotary dial signals to tone/DTMF signals.

Q

QueueMethod by which a station user waits for an available line by dialing a code and waiting for thesystem to call back.

R

Response MessagingResponding non-verbally to a calling station by pressing a programmed button that sends amessage to the calling station’s display.

Ringing Line PreferenceAn automatic connection to any outside line ringing at the station when the station handset istaken off-hook.

Ringing Tones, PersonalA telephone can be arranged to ring in one of six distinctive tones.

S

Saved Number RedialingSaving a last manually dialed number for later autodialing.

Screened Call TransferAllows users to first announce and then transfer both line and intercom calls from one station orgroup to another.

Service ObservingClass of service programming option allows users to enter an in-progress call in an unannouncedmuted mode to monitor the call.

Speed DialingAutodialing using the keypad buttons. Speed dialing can be station calls (personal and accessedby only one specific user) or system calls (numbers used and accessed by anyone in the system).

StationA single system telephone with an individual identity and feature set assigned by theprogrammer.

Station Message Detail Accounting (SMDA)Station message detail accounting provides a record of the incoming and outgoing calls handledby the system on selected lines. This record provides information for accounting and trafficanalysis studies.


Glossary GCA70-246

Subdued Off-Hook Voice Announce (SOHVA)Aprivate announcement that can be made to a busy party which they hear through the receiver oftheir handset.

System Alarm ReportingAllows you to view (through the LCD telephone screen) the various system alarms and thestations with which those alarms are associated.

System Speed DialSystem speed dialing provides system users with a repertory of up to 500 numbers that they candial from any telephone in the system. The installer or the attendant is responsible for storing thesystem speed dial numbers.

T

TAP (Flash/Recall)Depending on your system’s programming, this button gives you a fresh dial tone or activates ahookflash.

Toll RestrictionClass of service feature by which the system allows or denies outgoing calls to selected usersover selected lines.

Tone CallA ringing intercom call.

Tracker PagerThe Tracker optional pager system allows you to send and receive messages to Tracker pagersassigned to station extension numbers.

TRNS/CONFA fixed feature button that allows you to transfer outside calls and set up conference calls.

U

Unscreened Call TransferAllows users to transfer line or intercom calls from one station or group to another without firstannouncing them.

Unsupervised ConferenceAfter a establishing a conference between two outside parties, the originator drops out leaving aline to line unsupervised connection with the remaining parties.

V

Voice callA verbal intercom call.


GCA70-246 Glossary

Voice Announce Blocking (VAB)A telephone can be set to block voice calls sent to it over the speaker.

Z

Zone PagingPaging through the intercoms of some stations or departments in the system.


Glossary GCA70-246

Impact 24/48/72 Index

A

Account Codesentering for incoming calls, 36entering for outgoing calls, 36forced verification of, 36

All-Call Paging, 15Answering Calls

outside calls, 7Automatic Dialing, 14Automatic Set Relocation, 40

B

Busy Lamp Field (BLF) Lightlighting with station to station messaging, 27

Button Locations, 5 - 6

C

Call Forward Outside System, 23Call Pick-Up

answering calls at night, 11answering for any station (directed), 10answering within a group, 10

Callingautomatic dialing, 14dialing intercom numbers (tone-first), 14dialing intercom numbers (voice-first), 14dialing outside numbers, 13selecting a line, 33

Camping Onand waiting for an answer (call waiting), 16and waiting for callback, 16camping at an idle station, 16

Conferencingcreating, 20creating unsupervised conferences, 21

D

Dialing

See CallingDo Not Disturb

enabling/disabling operation, 37function, 37

F

Flash Button

See TAP ButtonForwarding Calls

Call Forward Outside System (CFOS), 23


GCA70-246 Index

H

Handset, setting volume, 38Hold Button

functions, 4location, 5 - 6meaning of associated light, 6

Holding Callsbasic instructions, 8using directed hold, 9using exclusive hold, 8

I

Intercom Buttonfunctions, 4location, 5 - 6meaning of associated light, 6

L

Last Number Redial, 18LCD Messaging

message table, 29turning on, 28

Lights, Display, 6Line Access From Any Station, 11Line Groups

code numbers, 33queuing for, 19queuing for an open line, 19selecting, 33selecting when programming automaticdialing, 32

M

Making Calls

See CallingMeet-Me Answer Page, 15Message Button

location, 5Message Waiting Light

location, 5 - 6turning off, 30turning on, 30

Mute, 39Mute Button

location, 5

N

Night Trasfer of Ringing, 11

P

Pagingsending, 15using the Tracker Paging System, 34waiting for a meet-me page, 15zone codes, 15

Parking Calls, 24orbit codes, 24

Q

Queuing, 16


Index GCA70-246

R

Redialinglast number dialed, 18

Ringerselecting a personal tone, 2setting the volume, 38turning off, 38

S

Speed Dial Numbers, 31programming, 31

Station-To-Station Messaging, 27Subdued Off-Hook Voice Announcement(SOHVA)

blocking all SOHVAs, 12

See Also Response Messaging

T

TAP Buttonfunction, 4location, 5 - 6

Tracker Paging System, 34

Transfer/Conference Buttonfunction, 4location, 5 - 6

Transferring Callsscreened transfers, 26unscreened transfers, 26

TRNS/CNF

See Transfer/Conference Button

U

Unsupervised Conference, 21

V

Volume Controlinitial settings, 38

VOLUME DOWN Buttonfunction, 38location, 5

VOLUME UP Buttonfunction, 38location, 5

Z

Zone Paging, 15


GCA70-246 Index

Index GCA70-246


This manual has been developed by Comdial Corpo-ration (the “Company”) and is intended for the use ofits customers and service personnel. The informationin this manual is subject to change without notice.While every effort has been made to eliminate errors,the Company disclaims liability for any difficultiesarising from the interpretation of the informationcontained herein.The information contained herein does not purport tocover all details or variations in equipment or toprovide for every possible contingency to be met inconnection with installation, operation, or mainte-nance. Should further information be desired, orshould particular problems arise which are notcovered sufficiently for the purchaser’s purposes,contact Comdial, Inside Sales Department, P.O. Box7266, Charlottesville, Virginia 22906.

Comdial® strives to design the features in our communica-tions systems to be fully interactive with one another.However, this is not always possible, as the combinations ofaccessories and features are too varied and extensive toinsure total feature compatibility. Accordingly, somefeatures identified in this publication will not operate ifsome other feature is activated.Comdial® disclaims all liability relating to featurenon-compatibility or associated in any way with problemswhich may be encountered by incompatible features.Notwithstanding anything contained in this publication tothe contrary, Comdial makes no representation herein as tothe compatibility of features.

CCB (15B)

GCA70-246.06 07/00Printed in U.S.A.

dsu ii digital expandable systems single line proprietary

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