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Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of Customer, unless expressly authorized by UPS.
© 2013 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.
Driving Leadership Change at UPSApril 21, 2015
Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees or customer, unless expressly authorized by UPS.
© 2015 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved. 2
UPS Facts and Figures
• Headquarters: Atlanta, Georgia
• Chairman and CEO: David Abney
• 2013 Revenue: $55.4 billion
• Employees: 395,000 (318,000 U.S.; 77,000 International)
• 2013 Delivery Volume: 4.3 billion packages and documents
• Service Areas: More than 220 countries and territories, including every address in North America and Europe
• Operating Facilities: 1,990
• Delivery Fleet: 96,361 package cars, vans, tractors, motorcycles, including 3,152 alternative-fuel vehicles
• Aircraft: 625 (237 UPS owned; 388 chartered)
Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of Customer, unless expressly authorized by UPS.
© 2013 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.
https://solvers.ups.com?video=117
ups united problem solvers
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Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of Customer, unless expressly authorized by UPS.
© 2013 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.4
“In attempting to answer
questions of the future
it is sometimes well to take our
cue from the past.”- Jim Casey, UPS Founder, 1947
Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of Customer, unless expressly authorized by UPS.
© 2013 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.
1976 Expansion to Germany
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Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of Customer, unless expressly authorized by UPS.
© 2013 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.
International Growth
1907 to 1975
U.S.
1975
Canada
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1976
Germany
1985
Belgium, France, Luxembourg, the Netherlands, UK
1987
Japan, Austria, Denmark, Finland, Ireland, Italy, Liechtenstein, Monaco, Norway, Sweden, and Switzerland
1988
Additional 19 countries
1989
Serves 190 Countries
2015
Serves over 220 Countries and Territories
Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of Customer, unless expressly authorized by UPS.
© 2013 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.8
Embracing Change While Preserving our Culture
Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of Customer, unless expressly authorized by UPS.
© 2013 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.9
We Support the Development of Our People
One of the most important responsibilities of our management team is
the development of our people. We train our people in their overall job
responsibilities by coaching and counseling. We expect our people to
take advantage of internal and external training programs, courses,
and resources made available by the company.
We also provide our people with job assignments to enhance career
opportunities and broaden their work experience. These assignments
may entail promotions, lateral assignments, transfers or relocations,
depending upon the needs of the employee and the company.
The UPS Policy Book
Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of Customer, unless expressly authorized by UPS.
© 2013 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.10
• Strategically Aligned
• Dynamic, Tailored Content
• Shared Responsibility
• Technology based
• Access for all Management
• Professional Facilitators
• Measureable Results
• Support Learning Styles
• Close Talent Gaps
Leadership Development Redesign
+
To execute on our strategies we focused on
four key enablers
1
Priorities
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2
Technology
Results Operations
Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees or customer, unless expressly authorized by UPS.
© 2015 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.
International Management
Development Program
A targeted approach to development
• Identify skills needed to grow the business
• Gap assessments
• Targeted development plan
• Measure for success
• Leadership Competencies for a Global Leader
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Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of Customer, unless expressly authorized by UPS.
© 2013 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.13
Linking Leadership Development to Business Strategy
Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees or customer, unless expressly authorized by UPS.
© 2015 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.
Community Internship Program
An immersion in the community
• Exposure to social challenges
• Unfamiliar environment
• Catalyst for understanding
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Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of Customer, unless expressly authorized by UPS.
© 2013 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.
HR Strategy Link to Business Results
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Rigorous Strategic Planning
Technology Innovation
Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of Customer, unless expressly authorized by UPS.
© 2013 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.
Measurement and Metrics
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Performance Management
Employee Engagement
Training Investment
Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of Customer, unless expressly authorized by UPS.
© 2013 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.18
Our People
Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of Customer, unless expressly authorized by UPS.
© 2013 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.
Thank You