AGILE WORKINGDRIVING A CULTURAL TRANSFORMATION AT UNILEVER

WILLEM EELMANCHIEF INFORMATION OFFICER

WORKTECH ASIA 2012

ABOUT UNILEVER

€46B turnover

170+ countries

In 50% of households

2B consumers daily

SOME OF OUR BRANDS

OUR ORGANISATION

171,000 employees

Challenging global roles

53% of turnover in D&E

Talent: Competing with the

best for the best

TODAY�

Technology makes

working boundaries

irrelevant

»Anytime

»Anywhere

OUR REALITY IN 2010

OUR CHOICE

AGILE WORKING

An approach to working

»Maximum flexibility

»Minimum constraints

AGILE WORKING MODEL

Workplaces

Working

PracticesTechnology

Sustainability

Savings

Vitality

Talent &

DiversityCapability

AGILE TECHNOLOGY TYPES

Virtual

Collaboration

Personal

ProductivityAdvanced

Mobility

Desktop VC

TECHNOLOGY

COLLABORATIVE

ENVIRONMENTS

Unilever Haus, Hamburg

Englewood Cliffs, NJ

Mapletree, Singapore

Dedicated

Video

Network

Internet

UNILEVER VIDEO

CONFERENCING

Cost of Solution

Quality and management

Reasonable High

Mobile VC

Desktop VC

Traditional VC Room System

TelepresenceTelepresence

GREAT REGIONAL

OPPORTUNITY

ALL CHANGE

But with all this investment,

a culture change is also

required.

AWARENESS CAMPAIGN

Site branding

Spotlight/Fair

Workshops

AGILE CAMPAIGN:THREE ACTIVATION

THEMES

COMMUNICATION

COMMUNICATION

TRAINING RESOURCES

SOME KEY RESULTS

43 Agile Workplaces

completed or in

progress

» 30% greater space

utilisation

Multi-award winning

offices, including

Singapore and

Hamburg.

» 60% less waste and

energy

SOME KEY RESULTS

113,506.80 tonnesCO2 emissions avoided

14,460short-haul flights eliminated

23,742long-haul flights eliminated

€39.5 million saved

162,717 Live Meetingsdouble that in 2010

SOME KEY RESULTS

Workplaces that are

30% more efficient

SOME KEY RESULTS

Increased employee

engagement scores

»86% enjoy new

design

»80% see increased

productivity

METRICS

Leatherhead (UK) example

66% the

workplace

positively

impacts my

vitality

62% the

workplace is

energising and

motivating

65% the

workplace is a

high vitality

environment

81%

Leatherhead is

a good place

to work

44%

Pre-

move

score

36%

34%

63% positive

work-life

balance scores

55%

SO WHAT HAVE WE LEARNED?

Driving collaboration and

productivity made the biggest

impact

Need to drive culture change

from top and bottom

Holistic vision and plan is vital

Great place to work is a

motivation for everyone

YOUR QUESTIONS