drive your it operations excellence. · 6 managed services 7 malomatia offers a wide range of...
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Drive your IT operations excellence.
Managed Services
Consult | Manage | Operate
Managed Services www.malomatia.com2 3
Supporting government and businesses across Qatar.
PremiumIT support you can trust.
Unleash the real capabilities of your IT operations.
Managed services by malomatia offer a holistic approach to evaluate and improve the flexibility, scalability and leanness of your IT Operations, for ultimate business benefit.
Since 2008, malomatia has been providing flexible Managed IT Services to a wealth of government entities and corporate organisationsthroughout Qatar. Our strong collaborative relationships with leading global IT technology vendors and service providers, industry specific knowledge and trusted reputation offers you a business partnership you can rely upon.
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2Improve operational efficiency
• Improve reliability.
• Lower operational costs.
Enhance IT services operation effectiveness
• Streamline IT services operations and management.
• Maximise ROI.
Enable business growth
• Single IT operations partner for optimal strategic business growth.
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OVERCOME DAY-TO-DAY INFRASTRUCTURE CHALLENGES
PREDICTABLE MONTHLY COSTS
ENJOY EXPERIENCED EXPERT-LEVEL SUPPORT
BOOST YOUR IT SERVICES AVAILABILITY
REDUCE IT RISK ENHANCE IT SECURITY
Tangible benefits of integrated managedservices.
Be Proactive - MONITORImprove reliability through 24 x 7 proactive and reactive IT Services monitoring.
Be Focused - OPERATEBoost your IT services availability, streamline operations and maximize ROI by focusing on your business strategies.
Be Unified - HELPIncrease your customer satisfaction. Manage the day-to-day IT needs of
end users with a single point of contact and 1st line support.
Be Covered - STAFFCover staff shortages and bridge skills gap across your business
with experienced talent at all levels.
Be Protected - SECUREBe confident you have the proactive and preventative measures in place to secure the availability and reliability of your business services.
Be Stronger - SUPPORTEnjoy expert level support. Utilize our qualified support team with
on/off-site and offshore capabilities.
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www.malomatia.com 7Managed Services6
malomatia offers a wide range of capabilities in IT managed services across 6 core domains that can be tailored to your budget and business goals.
Flexible, customizable services for tangible business benefit.
Managed Networks
Proactively manage your networks to optimise services and mitigate against service interruptions.
ManagedApplications
Ensure reliability of business-critical applications and avoid costly business disruptions.
PEAK PERFORMANCE
Managed Service Desk
Ensure a single point of contact for IT services: receive and log calls, and provide 1st line support, or escalate to suitable 2nd line support team to reduce any business interruption.
UNIFIED COMMUNICATION
Managed Monitoring
Create value by proactively monitoring our client’s critical components enabling immediate notification and resolution.
BE THE FIRST ALWAYS
ManagedSecurity
Boost your business resilience and keep up with the ever-changing Information security landscape. Managed security can help pro-actively protect your data and IT systems around the clock.
IMPROVEDSECURITY
Managed ITInfrastructure
Improve the reliability, flexibility and scalability of your ICT infrastructure.
Our Managed IT Infrastructure services work with existing onsite infrastructure to create bespoke solutions.
FOCUS ON THEFUTURE
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RELIABLE NETWORKING
Managed Services www.malomatia.com8 9
Stay focused, allow your IT team to focus on core business objectives that promote innovation and take your business forward.
Supporting your business24/7.
Outsourcing your IT needs and utilizing malomatia’s comprehensive, flexible, transparent and cost-efficient IT Managed Services, enables your IT team to achieve competent results in alignment with organizational goals.
MONITOR HELP OPERATE
Service performance monitoring
Service availability monitoring
Notification, alerting and reporting
Dedicated and shared services
On-site and offshore services
First level of support
Best-in-class first call resolution metrics
Varity of communication channels
Multi language support
Onshore and offshore support
Voice log recording
ITSM ticking tool
Web-based self service
KPI driven SLAs
Incident and problem management
Service request management
Change and release management
Reporting and IT compliance management
Vendor management
Value-added services.
Through our wide variety of IT Managed Services you have access to best-in- class support, helping you to assess, improve and implement digital transformation solutions across your organization.
Our experienced team will work closely with you to define optimal business solutions for your strategic goals.
IT Portfolio Strategy | Architecture Design | System Integration | Cloud Migration
SECURE
360˚ protection of information assets
Vulnerabilities assessment
Security Information Event Management (SIEM)
Netflow traffic analysis
Malware analysis
Forensic investigation and analysis
SUPPORT
Customized coverage and 3rd line support
SLA based support services
Onsite and offsite support
Periodic health check
Preventive maintenance
STAFF
Large pool of IT talent
Experience across various technologies
Expert international experience. Arabic and non-Arabic speakers
Optimal mix of on, near and off-site support
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We strive for ultimate customer satisfaction through our consistent transparent communications, deep knowledge and precision.
ITSM Process Excellence.We take pride in our process-driven organizational culture shaped by ITIL Framework and ISO20K standards.
Extensive Knowledge.Our experts hold broad skills with deep experience in IT technologies and solutions, to help you improve your productivity and service.
Government and business integration expertise.360˚ services perspective gained through malomatia’s experience across all phases of IT service management life cycle in diverse government organizations and businesses.
Flexible resources to suit your needs.Optimal mix of on, near and off-site resources to achieve the right cost-benefit balance for clients.
Continuous advancement.Continuous improvement initiatives for improved productivity, enhanced predictability and improved service availability and affordability.
Your trusted managed servicespartner.
Government services
Healthcare services
Transportation services
Customs services
Applications services
Managed services
eLearning services
BI, analytics and technology services
Digitization services
Security services
Contact Center services
Our complete service suite
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Contact us
Managed Services12 www.malomatia.com 13
Address16th Floor, City Tower (Marriott Marquis Hotel Tower), Omar Al Mukhtar St., West Bay, Doha – Qatar, P.O.Box: 24069
Telephone +974 4499 2888
Fax +974 4499 2855
Websitewww.malomatia.com
