D R I L L A N D B I N D I N G A R E A

ProtectWhat Matters

PROTECT WHAT MATTERS

NAPA® Shocks & Struts Deliver

VALUEImpact Customer

SAFETYProvide Quality

SERVICE

Is Your

Vehicle As Safe

As It Could Be?

What Do Shocks and Struts Do?Control Spring Oscillation and Vehicle Weight Transfer

SAFETYWhat Do Shocksand Struts Do?

D R I L L A N D B I N D I N G A R E A

2Shock absorbers are individual

components of the suspension systemStruts are a major structural componentof the vehicle chassis and suspension

SAFETY

The Vital Functionsthat Ride ControlProducts Perform:

Control spring motion createdby the up and down movementof the tires

Control the amount of weighttransfer that occurs fromfront-to-back or side-to-sideas you stop or turn the vehicle

Help to maintain consistenthandling and braking

Help keep your vehicle’s tires inBETTER contact with the road

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D R I L L A N D B I N D I N G A R E A

SAFETY

3

SAFETYSo, What Do Shocksand Struts Really Do?

So, What DoShocks and Struts Really Do?

Shocks and StrutsEnhance VehicleSafety By:

Controlling vehicle bounce,sway, roll and dive

Help prevent prematuretire wear

Help reduce stoppingdistance (by up to 10 feet)

Reduce prematuresuspension component wear

Improve overall driverand passenger comfort

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Tire-to-road contact patch withNEW Shocks and Struts

Tire-to-road contact patch withDEGRADED Shocks and Struts

D R I L L A N D B I N D I N G A R E A

4

SAFETY

SAFETYVisible Signs of

Degraded Products

Visible Signs of DegradedShocks and Struts

Uneven tire wear (cupping)caused by excessive

suspension movement

Excessive front brake wearcaused by abnormal amount

of weight transfer

Worn suspension componentscaused by excessive movement

of springs

Safe & Sound®

G U A R A N T E E

90-Day, Risk-Free Offer.

Limited Lifetime Warranty.

Missing or damagedbump stop /

suspension limiter

D R I L L A N D B I N D I N G A R E A

SAFETYUnderstanding the

Safety Triangle™

Understanding the Safety Triangle™

SAFETY

5

Interconnected Undercar Parts that couldAffect a Driver’s Ability to Avoid Accidents

Tires, Brakes and Ride Control WorkTogether to Provide the Proper Steering,

Stopping and Stability with whichEvery Vehicle is Designed.

STEERINGShocks / struts help evenly distributeyour car’s weight over all four tires,improving handling during turns.

STOPPINGShocks / struts, tires and brakeswork together to help your vehiclestop sooner. Shocks / struts keep yourtires in better contact with the roadsurface. Therefore, shocks / struts arean important function of stopping.

STABILITYShocks / struts and springs worktogether to help maximize tire-to-roadcontact, improving vehicle stabilityand minimizing vehicle weighttransfer.

D R I L L A N D B I N D I N G A R E A

6

SERVICE

Technicians Follow Strict Guidelines toDetermine Shock and Strut Conditions

Symptoms of Physical Wear which mayIndicate New Shocks and Struts are Required:

SERVICESTEP 1) Perform aPhysical Evaluation

STEP 1) Perform aPhysical Evaluation

Tire Wearuneven tire wear (cupping) causedby excessive suspension movement

Brakesseverely worn brake components

WornSuspension Componentsincluding tie rod and ball joints

Bump Stop /Suspension Limiteris damaged, smashedor missing, showingsigns of repeated contact(which should not occur)

Shock / Strutis actively leaking (seepageis considered normal)

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D R I L L A N D B I N D I N G A R E A

7

SERVICE

An Experienced Technician is Able to Recognizethe Symptoms of Product Wear that May not beDiscernable to the Vehicle Owner Under NormalOperating Conditions

✓

Determine Whether the Vehicle’s Steering,Stopping and Stability are Compromised

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Nose Dive - Front end dips, collapses during hard braking

Body Roll - Top of vehicle tips side-to-side; hard to control

Harshness / Buckboard -Jarring effect on light bumps,over-reacting

Traction Loss - Tires skippingduring braking or acceleration

Bottoms-Out - Tire moves too farover bumps, causing suspensioncomponents to impact bump stop

Swerving - Front end over-reacts,side-to-side looseness

Acceleration Squat -Front end rises, or rear-endmoves downward

SERVICESTEP 2) Perform a

Ride Evaluation

STEP 2) Perform a Ride Evaluation,If Applicable

D R I L L A N D B I N D I N G A R E A

8

SERVICE

It is Important to Discuss the Vehicle’s Repair History,the Way the Vehicle Handles and the Inspection Findings

Have you noticed a need to slow down to gain controlin corners or highway ramps?

Have you experienced repeated replacement of front brakes,suspension components or tires?

Have you noticed a need to slow downto gain control over railroad tracks?

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Many Vehicle Owners often can’t Detect the GradualDegradation of Steering, Stopping and StabilityCaused Over Time by Worn Ride Control Products

SERVICESTEP 3) Review with

the Customer

STEP 3) Review Your FindingsWith the Customer

D R I L L A N D B I N D I N G A R E A

9

SERVICE

✓

Explain the Benefits of Replacing WornShocks / Struts with New Ride Control Products

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SERVICESTEP 4) Explain

Replacement Benefits

STEP 4) ExplainReplacement Benefits

Take the Customer out to Their Vehicle and Showwhat was Found During the Physical Inspection(Cupped tires / damaged, worn or degraded suspensioncomponents / severely worn front brakes, compared to rear /damaged bump stops or suspension limiters)

If Vehicle has been Dropped Off -It may be beneficial to take pictures and e-mail / text the customer

Explain the Benefits -Why replacing worn shocks or struts now can save morein the long run, while enhancing overall vehicle safety

(Make the connection with the customerbetween worn components andoverall vehicle safety)

Make a Recommendation -As the vehicle’s “doctor,”what course of action willbest benefit the customer?

Ask the Customer -Can you proceed with this service?

VALUEQuick-Strut®

Replacement Assembly

D R I L L A N D B I N D I N G A R E A

10

The First Complete, Ready-to-Install Strut Assembly

Quick-Strut®

Replacement Assembly

Real. Authentic. Right.Sure, there may be plenty of look-alikesout there… But, there’s onlyONE NAPA® Quick-Strut®

Replacement Assembly!

Lower Spring Isolator

PremiumOESpectrum® orReflex® StrutTechnologybased onapplication

Durable Boot Kit

Coil SpringPrecisely-Calibrated, High-Quality US Steel

Upper Spring Seat

Robust Bearing Plate

SAE-Grade Nuts and Bolts

OE Premium-Style Bearing

PreassembledUpper Strut MountOE Premium-Style Mount

Precision-engineered tohelp restore

factory ride heightand originalvehicle ride

performance

Limited LifetimeWarranty

Full Terms and ConditionsAvailable at our Website

Bump Stop /Suspension Limiter

D R I L L A N D B I N D I N G A R E A

VALUEApplication-Engineered

Ride Control

Application-EngineeredRide Control

REFLEX®

SHOCKS AND STRUTS

11

OESPECTRUM®

SHOCKS AND STRUTSGAS-GRANDÉ FLEET™

LIGHT TRUCK SHOCKS

ACTIVE CONTROL SYSTEM

TWINTECHNOLOGY™

Twin Technology™

Tuned for Exceptional ControlIdeal for Full-Sized Light Trucks,SUVs and Other Vehicles with

a High Center of Gravity

Firm Controlwithout a Harsh Ride for

the Working Truck

VALUEInnovative Load

and Lift Solutions

D R I L L A N D B I N D I N G A R E A

12

NAPA® LOADADJUSTING SHOCKS

STRUT-MATE®

MOUNTING KITSSTRUT-MATE®

BOOT KITSMAX-AIR® AIR

ADJUSTABLE SHOCKS

Innovative Load and Lift SolutionsAccessories for Ride Control Products

Automatically Adjuststo Changing

Load Requirements

Reduce Tire Noiseand Road Vibration

Maximum Shock andStrut Rod Protection

Large-Volume AirChamber Inflates up to

150 psi with VehicleLoaded, and Deflates

for Normal DrivingAdds up to 1,100 lbs.of additionalload-carrying capacity

Ideal for vehicles thatcarry varying loadsor tow trailers

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Includes all componentsneeded to install a strutto a vehicle

Meets or exceedsOE specifications

Compliment the ridecontrol characteristicsof NAPA® Struts

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Boot provides rodprotection from rustand corrosion

Bump stop /suspension limiterhelps preventsevere impacts

Improved Service Life

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A pair can maintain rideheight when up to1,100 lbs. of additionalweight is loaded

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Rugged PerformanceFor Work or Play,On- and Off-Road

For on- or off-road use, at an incredible value

High-efficiency damping and controlfor vehicles utilizing monotube technology

Provides the ability to select from ninedifferent levels of performance or ride quality,quickly adapting to any driving condition

UPGRADEYour Shocks.

LEVELYour Vehicle.

quickLIFTLoaded Suspension

Technology

Lift Kits and OtherSuspension Products

• Comes pre-assembled withcoil spring and upper mount

• Level your vehicle up to 2-1/2"(select applications) and make room

for bigger wheels and tires

Also available

www.gorancho.com

D R I L L A N D B I N D I N G A R E A

VALUERancho®

Performance Products

13

RS5000™, RS5000X™ Shocks,Struts and Steering Stabilizers

RS7000MT™ Monotube Shocks,Struts and Steering Stabilizers

RS9000XL™ Adjustable Shocksand Struts

™

D R I L L A N D B I N D I N G A R E A

VALUE

Know Your Ride Control PartsInstall Only Premium-Quality Aftermarket Parts

from Trusted, Full-Service Providers

VALUEKnow Your

Ride Control Parts

Experience the NAPA® difference!

Offer limited to the purchase of four (4) NAPA® Reflex® Shocks and / or Struts, NAPA® Quick-Strut® Replacement Assemblies,NAPA® OESpectrum® Shocks and / or Struts, NAPA® Gas-Grandé® Fleet Shocks, or four (4) Rancho® RS9000XL™ Shocks or Rancho® RS7000MT™

Monotube Shocks. This offer does not include units improperly installed or substituted. Valid only on vehicles used for private, non-commercialuse and may be withdrawn at any time.

Safe & Sound®

G U A R A N T E E

90-Day, Safe & Sound® Guarantee Offer.Limited Lifetime Warranty.

We are so confident that you will like your new NAPA® Reflex® Shocks and Struts, NAPA® Quick-Strut® ReplacementAssemblies, NAPA® OESpectrum® Shocks and Struts, NAPA® Gas-Grandé® Fleet Shocks, Rancho® RS9000XL™ Shocks andRancho® RS7000MT™ Monotube Shocks, we offer this exclusive Safe & Sound® Guarantee:

Try our products for 90 days. We guarantee you’ll experience the NAPA® difference. If, for any reason, the qualifyingproducts* don’t live up to your expectations within the first 90 days, replace the products and we will refund your originalproduct’s purchase price (less any discounts and / or rebates), plus labor (up to $50 per axle). We’re that confident youwill be satisfied with our products.

For questions about this offer, please contact our Customer Service Department at: 1.734.384.7898

Service ProfessionalsPromote brand name products from trusted, full-service suppliers.Diagnose, repair and replace broken or worn-out components with only premium-quality parts.

Vehicle OwnersAsk about the parts being installed on your vehicle,and research the brand before authorizing repairs.

It has never been more important for the entire automotive aftermarket industry to standunited and encourage customers to “Know Your Parts!” The best way to ensure quality andsafety is by insisting on products from full-service suppliers, offering trusted name brands.

© 2015 Tenneco AutomotiveOperating Company Inc.

Printed in U.S.A. NMS-0212-1015

90-Day, Risk-Free Offer.

Limited Lifetime Warranty.