Dreamforce 2013 HighlightsThe Internet of Customers

Kevin SciolinoPrincipal Cloud Success Technologist

Keynotes

Salesforce1

Sales Cloud

Service Cloud

Marketing Cloud

Chatter

Platform

Data.com

Work.com

Agenda

Keynotes All Keynotes

Marc Benioff Marc Benioff is chairman and CEO of salesforce.com. He founded the company in 1999 with a vision to create an on-demand information management service that would replace traditional enterprise software technology. Benioff is now regarded as one of the pioneers of cloud computing and has been instrumental in driving businesses to transform into customer companies by embracing social and mobile cloud technologies to connect with customers, partners, employees and even products in new ways.

Marissa MeyerMarissa Mayer was named Yahoo! CEO, President and Director in July 2012. Prior to Yahoo! Marissa Mayer was Vice President of Local, Maps, and Location Services at Google where she oversaw product management, engineering, design and strategy for the company’s suite of local and geographical products, including Google Maps, Google Earth, Zagat, Street View, and local search, for desktop and mobile.During her 13 years at Google, Marissa held numerous positions, including engineer, designer, product manager, and executive, and launched more than 100 well-known features and products.

Sheryl Sandberg Sheryl Sandberg is Chief Operating Officer at Facebook. She oversees the firm's business operations including sales, marketing, business development, legal, human resources, public policy and communications. Prior to Facebook, Sheryl was vice president of Global Online Sales and Operations at Google, where she built and managed online sales for advertising and publishing and operations for consumer products worldwide. She was also instrumental in launching Google.org, Google’s philanthropic arm.

Salesforce1

Available NOW for iPhone, iPad, and Android phones

SalesforceA for Admins

ADP Success Story Video

S1 App Admin Guide

S1 App Developer Guide

S1 Setup

S1 Platform API Services Guide

S1 Blog

S1 Development Class

CREATE AMAZING APPS. CONNECT EVERYTHING.The Salesforce1 Platform accelerates the development and deployment of apps. 100% cloud, it's the Customer Platform that lets you: Create custom apps, fast, with clicks or code, Connect faster to everything, with powerful APIs, Deploy and access any app on Salesforce Get going with over 2,000 apps on the AppExchange

Sales Cloud

DF’13 Sales Cloud Keynote

Salesforce Console for Sales

→ Allow inside sales teams to work smarter, faster.

→ See sales intelligence, detailed company info, and multiple leads on a single screen

GROW SALES FASTER WITH THE WORLD’S #1 SALES APP.Welcome to Sales Cloud, built on the Salesforce1 Platform. A new world, and a better way to sell. Where field sales sells only on mobile devices. And inside sales is fed nothing less than the best leads. It’s sales managers knowing which deals will close. And when. A world where lead and contact information is always fresh and complete. And everyone performs like an “A” player.

Service Cloud

DF’13 Service Cloud Keynote

Embed Service in any device through Salesforce1

Multi-Monitor support for Agent Console

Co-Browsing - allows agents & customers to collaborate and solve cases together

DELIVER AMAZING SERVICE WITH THE WORLD’S #1 CUSTOMER SERVICE APP.Welcome to the Service Cloud. Build customer loyalty. Increase first call resolution and agent productivity. Improve customer satisfaction by 37%. All while delivering fast customer service from anywhere with Service Cloud, built on the Salesforce1 Platform.

Marketing Cloud

DF’13 ExactTarget Marketing Cloud Keynote

→ Part 1, Part 2, Part 3, Part 4, Part 5, Part 6

ExactTarget Marketing Cloud Overview

TRANSFORM CONSUMERS INTO CUSTOMERS ACROSS ALL DIGITAL CHANNELS.The ExactTarget Marketing Cloud, built on the Salesforce1 Platform, allows marketers to create 1:1 campaigns like never before. So you can combine traditional digital channels like email, mobile, social, and the Web with any conceivable product — from toothbrushes to cars — to turn consumers into customers.

Chatter

DF’13 Collaboration Keynote

→ Company Communities

BE MORE PRODUCTIVE WITH COLLABORATION AT THE HEART OF YOUR BUSINESS.Chatter is the leading enterprise social network that allows teams to sync up and take action, and powers Communities to connect like never before. And because it's built on the Salesforce1 Platform, you can create custom actions and deploy instantly to every desktop and device, and access any app from a fast, easy-to-use social feed.

Platform

DF’13 Platform Keynote

Heroku1 Customer Apps

Private AppExchange

Salesforce Identity

CONNECT TO YOUR SALESFORCE DATA, FASTER AND MORE EASILY.Say hello to one, all-encompassing, completely open, Customer Platform. New APIs and platform services make building apps faster to connect with customers, employees, partners, and the next generation of devices and apps.

Data.com

DF’13 Data.com Keynote→ Part 1: Grow Faster with the Right Data→ Part 2: What does the right data mean?→ Part 3: The Right Moment

Data.com now includes → List-clean → Real-time targeted cleanup→ Social keys & API access

THE BEST BUSINESS DATA IN THE #1 SALES APPWith Data.com you get contacts and company profiles from leading data sources from inside Sales Cloud. Connect with key decision makers faster. Easily plan territories. And increase sales and marketing productivity with the latest, most accurate data.

Work.com

DF’13 Work.com Keynote

RESULTS-DRIVEN SALES COACHINGWelcome to Work.com. Coach your team directly within Salesforce CRM. Use coaching to help more reps achieve quota every month, and set goals tied directly to reports in Salesforce.

Salesforce Foundation

How the government of Haiti is rebuilding with Salesforce Foundation

Here’s where you can help

DF’13 Ideas & Conversations→ Petra Němcová, Founder,

Happy Hearts Fund→ Laurent Lamothe

, Prime Minister of Haiti and Sean Penn, Ambassador at Large for Haiti

INTEGRATED PHILANTHROPY.The Salesforce.com Foundation is based on a simple idea: Leverage salesforce.com's people, technology, and resources to help improve communities around the world. We call this integrated philanthropic approach the 1/1/1 model.

Accessing DF’13 Presentations & Videos Visit the Salesforce.com YouTube Channel

→ Check out the Dreamforce YouTube Channel

→ Check out Dreamforce Videos

→ Search for Dreamforce2013

→ Search for a specific session name in YouTube

Visit the Dreamforce ‘13 Session Page in December→ Use filters to narrow your search

→ Select the “watch the video” link

→ Select the “View PDF” link

Check out the Session feed in the Dreamforce App

Call To Action Watch the Opening Keynote

Watch the Product Keynotes→ Salesforce1 Platform Product Keynote→ Sales Cloud→ Service Cloud→ ExactTarget Marketing Cloud

Review 3 other Dreamforce ‘13 Videos of interest

Download the Salesforce1 App for iPhone, iPad, and Android phones

Download the SalesforceA App for iPhone, iPad, and Android phones

Engage your account team to help build your Salesforce roadmap

REGISTER for Dreamforce ‘14

Subscribe to the Salesforce.com YouTube Channel

Check us out on LinkedIn and Facebook

Join the Salesforce Success Community and stay engaged

Visit Developer Zone Library and download the latest DF’13 materials

Register for Dreamforce '14 Here