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SALESFORCE CAMPGROUND MAPI N D U S T R I E SRetail Leading retailers are using Salesforce to connect with everyone who touches their brand. Come see how an immersive customer experience across social channels, website, in-store, and post-sale service can create loyalty and elevate your brand.

Manufacturing Learn how leading manufacturers are using social technology to streamline operations, understand their market better, get feedback on new designs, and even connect their products to their customers for a better product experience.

Financial Services Discover how leading financial services companies are using Salesforce to transform client relationships, understand their customers better, and connect people to their brands in new ways.

High Tech The tech industry leads the charge when it comes to adopting new ways to help businesses evolve quickly. Learn how the leaders are listening to social networks to measure customer sentiment, build loyal communities, and align their employees to bring new technology to market faster than the competition.

Communications See how smart telecom companies are becoming more responsive and agile—connecting with customers and employees to drive innovation, win new business, and boost loyalty.

Healthcare & Life Sciences Learn how leading healthcare companies are using Salesforce to understand their customers’ personalized treatment plans, connecting their teams for a better patient experience, and operating in new, more social, ways.

S U C C E S S Z O N ECustomer Success Bring your company’s Social Enterprise to life by talking with experts who will walk you through the key steps to get your organization started on its Social Enterprise transformation.

Ask an Expert Mystified by a few burning challenges? If you have a quick question, come by to talk to a Salesforce expert. No appointment needed.

Success Clinics Get your questions answered during this 30-minute 1:1 private coaching session with a certified Salesforce expert. Walk-up appointments occasionally are available. Visit the Success Clinic Check-in desk to find out more!

ChatterChatter is the engine of the Social Enterprise. Discover how you can super-charge productivity in your organization by making business processes social. See how you can empower employees by helping them find information faster and tap into the intelligence within your organization. Experience Communities, which will revolutionize the way you connect with partners and customers.

Work.com With Work.com, companies align and motivate their people to perform at their very best. See how managers use social goals and real-time coaching to focus their teams on what’s most important. Learn how Social Enterprises engage their people to amplify a great culture with meaningful recognition.

Social Profile The social profile is the linchpin of the Social Enterprise. Learn how to create complete social profiles for your customers and see why social profiles are the key to a successful Social Enterprise transformation.

Service Cloud With Service Cloud, organizations deliver outstanding customer service across all channels and exceed customers’ expectations. See the latest Service Cloud products—including Desk.com for small businesses—in action and learn how to improve productivity in the contact center, build customer loyalty, and use social media to surprise and delight customers.

Platform The Salesforce Platform helps you build radically new social and mobile apps for your business without worrying about hardware or software. Trusted by 100,000+ customers to run 1.6+ million applications, the Salesforce Platform gives you the freedom to innovate with confidence.

Sales Cloud Sales Cloud gives your teams what they need to connect, collaborate, and gain insights to close more deals, faster. Discover the new tools—including powerful technologies like Touch and Data.com—to improve every aspect of the sales cycle and grow your business, no matter your size or industry.

The Campground is your one-stop shop for all of Salesforce’s newest products, features, and services. With hundreds of live demos from Salesforce experts, you’ll experience the products that power Social Enterprises: Sales Cloud, Service Cloud, Marketing Cloud, the Salesforce Platform, Work.com, and Chatter. Learn how to create complete social profiles for your customers and contacts, and let our experts show you the latest and greatest ways to sell, service, market, collaborate, work, and innovate. Join us daily to watch live demos, pick up best practices, hear about the community, and get 1:1 help.

R E A D Y T O G E T S T A R T E D ?

Here’s a list of suggestions to help you touch the Social Enterprise:

• Experience the new Salesforce Touch and Salesforce Touch Platform applications on a larger-than-life tablet.

• Come see Service Cloud Live @ Dreamforce to watch a real customer service contact center in action.

• Visit the new Salesforce Marketing Cloud to learn how social listening and social marketing can help you create connections with customers and turn insight into action.

• Visit our industry experiences to get deep-dives on Salesforce for Manufacturing, Retail, Healthcare & Life Sciences, High Tech, Financial Services, and Communications.

• Catch great presentations from Salesforce customers and employees at our Social Enterprise Lounge.

• Looking for more help? Book a private 30-minute 1:1 clinic with one of our success pros.

Need more help?Ask any Salesforce employee and we’ll help you �nd what you’re looking for.

Welcome tothe SalesforceCampground

C L O U D E X P O M A P O N R E V E R S E S I D E

Marketing Cloud Marketing Cloud helps companies turn insight into action and produce real results. Learn how real-time social listening with Radian6 can uncover customer needs and lead to deeper connections. See how successful Social Enterprises are using Buddy Media’s social applications, publishing, and advertising to engage consumers.

C O M M U N I T YJapanese Demo 日本語でデモを実施する日本ブースに是非お越しください。日本法人のSEチームが Salesforceの新製品、新機能などをご紹介します。

Come see how Salesforce works in a Japanese environment. Our Salesforce team from Japan will demonstrate new product functionality in Japanese.

Next Generation Designs Want to learn how you can impact our future product? Meet the Salesforce User Experience team to get a peek into future designs, and learn how your voice can be heard via the Customer Research Program.

Salesforce Foundation Leveraging Salesforce’s people, technology, and resources to improve communities around the world. Learn how the Salesforce Platform powers social impact organizations and how your company can foster positive change.

GovernmentLet our government industry experts show you how the Social Enterprise is revolutionizing how government operates. Come hear how agencies are transforming government for the social era.

Do.com Do makes it easy to get work done with anyone from anywhere. Do can be used for projects, big or small, at home or work. Do keeps you, and those you work with, in sync, organized, and productive.

RemedyforceThe leading IT help desk is now in the cloud. BMC Software and Salesforce have developed a next-gen help desk app that is social and mobile, offering ITIL-based best practices out of the box.

Social Enterprise LoungeBusiness is social! Discover how socially connected businesses use Salesforce products to connect, share, and collaborate. Join us in the Social Enterprise Lounge to relax and recharge, complete with power stations, an interactive photo booth and fun #DF12 trivia. You can even win a ticket to the Red Hot Chili Peppers concert! Follow #BizSuccess #DF12 for the latest.

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CLOUD EXPO ENTRANCE

CLOUD EXPO &SALESFORCE

CAMPGROUND GUIDE

CLOUD EXPO HOURS

Tuesday, September 18 2:00 p.m. – 8:00 p.m.

Wednesday, September 19 11:00 a.m.* – 5:00 p.m.

Thursday, September 20 9:00 a.m. – 4:00 p.m.

Friday, September 21 9:00 a.m. – 2:00 p.m.

*Cloud Expo will open immediately following the keynote.

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Stop by the Campground to see Service Cloud professionals in action and enter to win a JAMBOX speaker system.

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