Dr. Victoria Grady

Academic Director of MBA/MSM Graduate Programs and Assistant Professor of

Management, George Mason University and Principal Consultant, Pivot Point Business

Solutions

Webinar Presenters

Mr. Aris Scarla

Change Management Advisor, Leadership Development Team, Flight Standards Service

U.S. Federal Aviation Administration

Attachment style

Change management

Have you ever had a change initiative that

just wasn’t adopted?

• Technical aspects

• Tools work

• Processes well laid out

Why do you think change doesn’t stick?

Once upon a time….

Combining and practically applying two disciplines

Behavioural psychology

Attachment theory

Change management

Competencies

Skills

Not to be reproduced without permission ©Grady & Grady, Glenhope Ltd – company proprietary

Attachment styles in the workplace

SecureDismissive PreoccupiedFearful

Not to be reproduced without permission ©Grady & Grady, Glenhope Ltd – company proprietary

There is a human instinct to attach in the workplace

Attachment Style Index©

Common approach

When ADKAR® identifies low levels of Desire

Attachment Style Index©

provides insight on potential reasons

Our research findings……..

Attachment from our colleagues perspectives……..

What are your organization’s business change challenges?

Why did your organization decide to pilot this change approach?

What could this mean for your organization’s change program?

• Pilot structured around Awareness and Desire elements of ADKAR model

• Anonymous

• Genentech INC – A Biotechnology firm• Subsidiary of Roche• Circa 14,800 employees

Leveraging cohort attachment style to address change initiative challenges

“…exciting at first as there is action being taken to improve

a process or create a new helpful tool. ”

“…I have enjoyed observing the many perspectives that the

stakeholders have about change. There is tremendous opportunity to enhance our approach using

the attachment style. ”

“…While motivation is high, progress is

tempered by limited reach given limited

funding/resourcing.”

“…. There seems to also be a fear

of failure.”

The Mission remains KEY

• Very highly secure cohort – 73% of responses securely attached

• No significant change in attachment score with tenure

• High ADKAR desire scores regardless of tenure

Secure

Attachment origination and implications

• Secure cohort attachment based on a commitment to organization principles:

– What the organization stands for and what it signifies to the cohort…Commitment to the Mission.

• Alignment of values provides strong grounding

• Enables cohort to accommodate program and change initiative shortcomings

• Pilot structured around Awareness and Desire elements of ADKAR model

• Anonymous

• Cohort - FAA Flight Standards Service Deputy Management

• Lack of definition for Divisional management vision

• Reiterate the message through better communication

• Need to understand the business risk versus benefits

The need for communication

Secure

• High degree of support at the organizational level had not translated into understanding the impact

• Lack of Engagement with Deputies

• Need to Balance change and uncertainty

PreoccupiedFearful

Understanding the impact upon me and my team

Proactive cohort support

The role of Division Managers and the Program business sponsor to assist colleagues with differing attachment styles

Change intervention proof points

FearfulBaseline assessment 2016

12 months later

Secure

• Culture of openness and collaboration

• Starting with and being reinforced by leadership team

• Cohort confident of their own capabilities and the level of leadership support

So what has worked?

Next step…using attachment to inform change interventions

Bridges Transition Model

Interpreting the vision

Revisiting the purpose motive

Intervention workstreams Change approach

The implications…not all organizational commitment is equal

As change practitioners..• We need to build attachment

not just commitment• Attachment styles are unique

and so is the impact on the change process

• The Leader needs to know individual attachment style to understand attachment style of others

Combining and practically applying two disciplines

Behavioural psychology

Attachment theory

Change management

Competencies

Skills

Production of informed outcomes

For Information on Research Contact us….

Dr Victoria Grady

Email: vmgrady@pivotpnt.com

+1 703 577 2741

Twitter- @pivotpnt

Instagram- @attach2change

Ian Noakes

Email: ian@glenhope.im

+44 7856 029234