dr. pieter c. le roux lecturer, corporate real estate management faculty of international real...

Dr. Pieter C. le RouxLecturer, Corporate Real Estate Management

Faculty of International Real Estate & Facility Management

NHTV Breda University of Applied Sciences

STUDENT-LEAD EVALUATION

OF A NEW WORKPLACE CONCEPT IN AN

ACADEMIC ENVIRONMENT

2

European Real Estate Society (ERES) 2014

21st Annual Conference, Bucharest, Romania, June 25th – 28th

Theme A: Asset, Property & Facility Management Session: A-2

NHTV@Work evaluation study

Involved parties

• NHTV:– 2FM-CREM fast track students– Pieter le Roux (Theme

Manager)

– Mr. Wim Janssen (Commissioner)

• Hospitality Design:– Marco Verhoef

(Concept developer)

– Rick Steinman(Concept developer)

• Project evaluation:– Pieter le Roux (NHTV)

– Wim Janssen (NHTV)

– Steve Lockwood (IFMA)

– Thomas Wehrmüller (ZHAW)3

European Real Estate Society Conference, Bucharest, Romania, June 25 th – 28th, 2014

Stu

den

t P

ost

er 1

Programme Content

1. Theoretical premise

1-1. BPE Process Model

1-2. POE Process Model

1-3. AC-Model

2. Research methodology

2-1. Level 1: Indicative-level POE

2-2. Level 2: Investigative-level POE

2-3. Level 3: Diagnostic-level POE

3. Programme assessment4


Stu

den

t P

ost

er 2

5


1-1. BPE Process Model

• Positioning the research in terms of Post-Occupancy evaluation (POE)

Preiser, W., Schramm, U. (2002) "Intelligent office building performance evaluation", Facilities, Vol. 20 (7/8), pp.279-287.



1-2. Post-Occupancy Evaluation (POE) Process Model

• 3 levels of inquiry

Preiser, W., Schramm, U. (2002) "Intelligent office building performance evaluation", Facilities, Vol. 20 (7/8), pp.279-287.

6



1-2. Post-Occupancy Evaluation (POE) Process Model

• 3 levels of inquiry

• 9 performance criteria (in order of importance):

1. Health

2. Safety

3. Security

4. Function

5. Efficiency

6. Work flow

7. Psychological performance

8. Social performance

9. Cultural performance

7



1-3. Accommodation-Choice model (AC-Model)

• Process model:– Decision-making on organisational

accommodation

• Translating goals and ambitions for/with new work environments to conceptual choices

Voordt, T., van der, Ikiz-Koppejan, Y., Gosselink, A. (2011). “An organization-centered Accommodation Choice Model”, in Enhancing Building Performance (eds. Shauna Mallory-Hill, Wolfgang P. E. Preiser, Christopher G. Watson), pp. 213-222.

8

4

3

2

1


2. Research methodology

RESEARCH MATRIX

Indicative-level POE

Investigative-level POE

Diagnostic-level POE

Desk research

Questionnaire

Observations

Interviews

AC-

Model Process

steps

Why start this project? / The research problem. ● ○ ○ ○ ○ x

Collecting & analysing data on the current situation

● ● ● ● ● x

Determine the intentions ○ ● ○ ○ ○ x

Conceptual choices ○ ● ○ ○ ○ x

Design & implementation ○ ● ○ ○ ○ x

Results ○ ● ● ● ● ◌

9

● Primary source

○ Secondary source

◌ Outcome (tbd)

x Not addressed



What is the problem?

• AC-Model: Step 1– Collecting & analysing data:

– NHTV@Work:• Workplace concept as

implemented in the SIB-Staff Room has to be evaluated.

10

1

4

3

2



What is the problem?


– The NHTV@Work:• Workplace concept as

implemented in the Sibeliuslaan Staff Room has to be evaluated.

Research question

11

What is the level of satisfaction amongst staff members regarding the

current work environment and the thereby provided

experience?



Walkthrough & orientation

• Visual observation• Correctness of the layout

on plan• Determine the number of

types of different workspaces provided

12


Types of workplaces Number

Standard workspaces 27

Management workspaces 2

Flex-work spaces 22

Concentration spaces 13

Total: 64



• Visual observation• Correctness of the layout

on plan• Determine the number of

types of different workspaces provided


13

Start

End


Types of workplaces Number

Standard workspaces 27

Management workspaces 2

Flex-work spaces 22

Concentration spaces 13

Total: 64


a) Desk research


14

1

4

3

2



a) Desk research

15

1

4

3

2



• NHTV Vision & Mission:– Regarding NHTV@Work

• Document analysis:– Progress reports of workshops,

etc. • Current situation SIB Staff Room:

– Research by méét (2012)


a) Desk research

• NHTV@Work:

– Principles of NWoW– Focuses on work processes &

the mobility of employees

16

1

4

3

2


1

4

3

2


a) Desk research

• AC-Model: Step 2– Determining goals &

ambitions:

17



a) Desk research

• AC-Model: Step 2– Determining goals &

ambitions:

18

• Creating flexibility• Improving support for

workplace activities• Diversity of workspace

settings• Improved ergonomics• Upgrading ICT• Improving acoustics• Changing employee

behaviour



a) Desk research

19



b) Questionnaire

• Developed by students

• Primary input:– Organisational goals &

ambitions (AC-Model Step 2)

• Guidance:– NHTV– HD

20

?



b) Questionnaire



ambitions (AC-Model Step 2)

• Guidance:– NHTV– HD

21

• Two weeks• n = 94 employees• Required response:

• 95% (n = 85)• Actual response:

• 57,4% (n = 54)• Focus of analysis:

• Aspects of (dis)satisfaction

• Input for further fine-tuning NHTV@Work



b) Questionnaire

22



c) Observations

23



c) Observations

24

Vacant, in-use or reserved

“Fixed” flex-spaces

The “musical chairs”

phenomenon

Quick-meets & discussions

Clean desk policy

Behaviour: Actual vs.

intended use



d) Interviews



ambitions (AC-Model Step 2)– Outcomes questionnaire

analysis– Outcomes observations

Ability to concentrate

Communication about

NHTV@Work

Noise Behaviour: Actual vs.

intended use

Clean desk policy

(Dis)satisfaction with

NHTV@Work

Indoor climate


2-3. Level 3: Diagnostic level POE

a) Conclusions & Recommendations

26

4

3 1

2


• AC-Model: Step 3:– Making conceptual choices:

• Concentration • Acoustics • Meeting areas • Functional diversity• ICT• Indoor climate • NHTV@Work (general)

Dr. Pieter C. le RouxLecturer, Corporate Real Estate Management

[email protected]

Thank you

27

European Real Estate Society (ERES) 2014

21st Annual Conference, Bucharest, Romania, June 25th – 28th

dr. pieter c. le roux lecturer, corporate real estate management faculty of international real...

Documents

indicativelevel poe2

indicativelevel poewhat

investigativelevel poe2

annual conference

poe process model1

acmodel research methodology2

research problem

bpe process model1