Dr LEE Wing King, Consultant( Psy), KCH

Chairman, HA Workplace Violence Working Group

HA Workplace Violence (WV) Policy

Governance Structure

Incident Management

Training

Preventive Measures

Way Forward

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Statutory Duties under the OSHO, Chapter 509

I. Employer

Under section 6 of the Ordinance, every employer must, so far as reasonably practicable, ensure the safety and health at work of all his/her employees.

II. Employee

Under section 8 of the Ordinance, an employee while at work

(i) must, so far as reasonably practicable, take care for the safety and health of persons (including himself/herself) who are at the workplace; and

(ii) co-operate with the employer or other person so far as may be necessary to enable the statutory requirement to be complied with.

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Policy Formulation

Governance Structure

Incident Management

Training

Preventive Measures

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Top Management Commitment

Promotion of trust, respect and harmony

“Any incident where staff are abused, threatened or assaulted in circumstances related to their work, involving an explicit or implicit challenge to their safety, physical and psychological well-being or health.”

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HA By-law (113A), 7(1)(c) & 7(1)(d)

No person shall, in a hospital

use any language likely to cause offence or annoyance to any person; and

behave in an indecent or disorderly manner.

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First Conviction - HK$1,000 fine

Second or subsequent conviction - HK$2,000 fine & imprisonment for 1 month

Corporate

Cluster

Hospital

Department/ Unit Supervisor

Hospital OSH Coordinator OSH Committee/ Safety

Committee

Q & S Committee/ HMC

Cluster OSH Committee

HA OSH Committee

WV Working Group

CCE/Cluster Management

Committee

Through Cluster OSH Coordinators

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Staff (Victim) Leave in case of immediate danger Call for help Inform Supervisor Incident report

Supervisor Medical care and psychological support Accident investigation & reporting Report to police

Hospital Management/Hospital OSH Coordinator

Refer counseling if needed HA By-law legal prosecution Arrange legal assistance if needed Debriefing Review the current control measures & intervention and reports Employees’ compensation & Return to work

Supervisor Psychological support Accident investigation & reporting Report to police

With no injury With injury

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Oasis – Centre for Personal Growth & Crisis Intervention

[Oasis]

Ward/Unit/ Department

Critical Incident Psychological

Services (CIPS) Centre

[All Clusters]

Critical Incident Support Team

(CIST)

[All Hospitals]

Psychological

Support to

Staff

Supervisors at workplace

Gathering of Evidence

Identifying all potential eye witnesses

WVPLOs in hospital

Preparing of Witness Statements and Reporting

Liaise with Legal Services Department (LSD) for Prosecution

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Psychiatry

Accident and Emergency

Out Patient Services

Security

Outreaching Services

In-patient Areas (especially M&G, O&T)

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Knowledge & Skills

Awareness & Psychological Management

Communication Skills

Conflict Resolution

Critical Incident Management

Anti-WV Drills

Self Enhancement

Positive Psychology

Resilience

Mindfulness

Culture Building

Staff Engagement

Supervisor

Empowerment

Workplace Harmony

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for Professional Staff

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Risk Assessment & Management Guidelines

Infrastructure

Safety Devices

Awareness Promotion

Staff Engagement

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Safety Manual on

WV

Safety Manual on Lone Working Safety

Incident Reporting Guidelines

WV Investigation & Legal Prosecution Guidelines

Security station

CCTV system

Curved mirror

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Forearm protectors Personal safety alarm – CNS, CPNS

Mobile phone – CNS, CPNS

– Psy, AED

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2005

2006

2010

2014

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OSH Council Safety & Health Bulletin

APIs broadcast via Police Magazine on 6

TV Channels

Promotion Video via HA Channel

Promotion Video via Roadshow

Article in Rehab Express

Posters & Banners at MTR

HA OSH

Newsletter

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OSH Website – Workplace Violence Page

Oasis website – Contact of CIST/CIPS Centres and Information on Psychological Support

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Implementation

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Staff Engagement

Physical design

Safety measures

Safety devices

Training

Impleme-ntation

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Increase Staff and Public Anti-WV Awareness

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Strengthen the Prevention & Support of WV Incident

Supervisor Training

Anti-WV Drill

Risk Assessment

Checklist

Critical Incident Psychological Support

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Strengthen Anti-WV Training

Breakaway Techniques

Control & Restraint

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HA OSH Committee

Terms of Reference

1. Provide comments and guidance on the direction of OSH across HA in line with the

provisions and requirements of the OSH Ordinance, subordinate legislation and

regulations.

2. Advise the Human Resources Committee through the minutes of the meetings and

by other reports when appropriate, on OSH issues.

3. Receive reports from members or subject officers on Cluster and HO OSH issues.

4. Monitor Injury on Duty, Incident and Near Miss trends across HA and recommend

necessary action on the findings.

5. Ensure that safety and accident prevention are an integral part of operations and

HA activities.

6. Discuss existing and emerging OSH issues and their resolution.

7. Provide a forum for the exchange of ideas on how OSH issues can be managed.

8. Promote OSH awareness and safe working practices across HA.

9. Provide guidance on OSH programs, including training in relation to their need,

suitability and relevance.

Membership

Head of HR - Chair OSH Managers

CM(HR) Cluster OSH Coordinators

SM(Staff Wellbeing), HR 29

HA WV Working Group

Terms of Reference

1. To review current practices in hospitals and enhance corporate policy, guidelines and

manuals in relation to prevention, management and legal prosecution of workplace

violence.

2. To advise and make recommendations on the workplace violence training needs,

awareness promotion strategies, and measures for continual improvement.

3. To review workplace violence training curriculum and develop e-Learning platform if

required.

4. To provide a platform for communication, sharing of OSH best practices on prevention

and managing workplace violence across HA and aligning practices where appropriate.

5. To review the structure and reporting mechanism of workplace violence incidents and

accidents.

6. To advise workplace violence legal prosecution with the support from HO Legal Service

Section.

7. To coordinate the implementation of initiatives and priorities on prevention and

management of workplace violence and report to the HA OSH Committee.

Membership

Consultant(Psy)- Chair Clinical Psychologist

SM(Staff Wellbeing), HR Cluster Subject Experts

(Psy, AED, Security, OSH, HR) HO Subject Officers (OSH, Nursing, Supporting Services) 30