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Contents Frequently Used Numbers & Websites ........................................................................................................... 3 Downtown Dallas Emergency Response Plan ................................................................................................. 4 I. INTRODUCTION ........................................................................................................................................ 4 II. SITUATIONS AND ASSUMPTIONS ............................................................................................................. 5

SITUATIONS .............................................................................................................................................. 5 ASSUMPTIONS ......................................................................................................................................... 5

III. DIRECTION AND CONTROL ....................................................................................................................... 6 ACTIVE SHOOTER ...................................................................................................................................... 6 BOMB THREAT .......................................................................................................................................... 7 FIRE ........................................................................................................................................................... 7 FLOOD ....................................................................................................................................................... 8 HAZMAT ................................................................................................................................................... 8 MAJOR UTILITY/POWER OUTAGE ............................................................................................................ 9 SEVERE WEATHER/STORMS ..................................................................................................................... 9 TERRORISM............................................................................................................................................... 9 TORNADO ............................................................................................................................................... 10 WORKPLACE VIOLENCE .......................................................................................................................... 10 IV. TYPES OF EMERGENCY ACTIONS ........................................................................................................ 11 V. ROLE OF PROPERTY MANAGEMENT PERSONNEL .............................................................................. 13 Pre-Incident Planning ............................................................................................................................. 14 Emergency Management ....................................................................................................................... 15 VI. ROLE OF DALLAS EMERGENCY RESPONSE TEAM (DERT) ................................................................... 16 VII. ROLE OF OTHER AGENCIES AND CITY DEPARTMENTS ........................................................................ 17 Dallas Police Department (DPD)............................................................................................................. 17 Dallas Fire-Rescue .................................................................................................................................. 18 Stormwater Management, Transportation, Sanitation and Public Works ............................................ 18 Dallas Independent School District Police Department (DISDPD) ......................................................... 19

Dallas County Community College District Police Department (DCCCD PD) ......................................... 19 Appendix A – Emergency Evacuation Map ................................................................................................... 20 Appendix B – Dallas Area Rapid Transit (DART) Service .............................................................................. 21 Appendix C – Disaster/Emergency Plan – Homeless Populations ............................................................... 23 Appendix D – Hotel & Lodging Association Emergency Guide ..................................................................... 24 Appendix E – – Downtown Tunnel/Skybridge System................................................................................. 24 Acronyms ................................................................................................................................................... 248

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Frequently Used Numbers & Websites

Downtown Dallas, Inc. 214-744-1270 https://www.downtowndallas.com Office of Emergency Management 214-670-4275 www.dallasemergencymanagement.com Dallas Area Rapid Transit (DART) 214-979-1111 https://www.dart.org/about/contactdart.asp DART Police 214-928-6300 – Emergencies Only 214-749-5900 – Non-Emergency https://www.dart.org/about/dartpolice/dartpolicecontact.asp Dallas City Services 311 214-670-3111 https://dallascrm.force.com/public/servicetypes Downtown Safety Patrol 214-741-1151 – Dispatch http://www.downtowndallas.com Dallas Police Department 214-671-4413 – CBD Main http://www.dallaspolice.net/ https://www.dallaspolice.net/division/central/welcome Dallas Fire Department 214-670-5466 – DFR Main http://www.dallasfirerescue.com/ Dallas Independent School District Police 972-925-3700 -Main https://www.dallasisd.org/pd Dallas County Community College District El Centro Campus – 214-860-2000 – Main DCCD PD – 214-378-1500 – Main https://www.dcccd.edu/services/police/pages/default.aspx Dallas County Office of Homeland Security & Emergency Management 214-653-7980 – Main http://www.dallascounty.org/department/osem/osem_intro.php

Texas Division of Emergency Management 512-424-2208 – Main http://dps.texas.gov/dem/ DPS Stranded Motorist Hotline 800-525-5555 https://www.dps.texas.gov/director_staff/public_information/strandedmotoristhotline.htm Texas Department of Transportation 800-558-9368 – Toll free https://www.txdot.gov/ Statewide Road Conditions 800-452-9292 http://conditions.drivetexas.org/current/ Oncor 888-313-4747 – 24-hr. Emergency Reporting http://www.oncor.com/en/pages/i-need-to.aspx Atmos Energy 886-322-8667 – 24-hr. Emergency Reporting http://www.atmosenergy.com/contact/ FBI – Joint Terrorism Task Force 972-559-5000 https://www.fbi.gov/dallas/ Department of Homeland Security www.dhs.gov/index.shtm U.S. Citizenship and Immigration Services https://www.uscis.gov/about-us/find-uscis-office/field-offices/texas-dallas-field-office FEMA 1-800-621-3362 www.fema.gov American Red Cross 1-800-733-2767 214-678-4800 – Dallas http://www.redcross.org/local/north-texas.html

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Downtown Dallas Emergency Response Plan I. INTRODUCTION "It is not if, but when."

The Central Business District composes the heart of downtown Dallas, which remains the ninth largest city in the nation. Downtown Dallas has a daytime population of well over 130,000 people and is the home of one of the nation's largest convention centers. Special events hosted in the Central Business District attract over a million visitors annually. The Dallas area is the home to over 20 Fortune 500 companies are located within downtown Dallas, along with two entertainment districts, two colleges, and two high schools, several of the largest hotels in the city, and city, county, state, and federal facilities. The Central Business District also boasts a growing full-time resident population. Residents are projected to number about 10,000 by the end of 2016. Emergency planning for any critical incident is essential to ensure safety of those who work, live, and play in downtown Dallas. No matter the size of your property or organization, everyone needs to be prepared to safeguard their workforce and recover business operations in an emergency. The importance of this preparedness was highlighted on September 11, 2001, during the terrorist attacks on the World Trade Center in New York City. Nationwide, the compelling need for effective emergency preparedness and business recovery was clearly illustrated. Increased security has become viewed as an investment as opposed to an expense. Existing Public/Private Partnerships The Downtown Emergency Response Team (DERT) This team formed in April 2001 to address the components of an emergency response plan that specifically addresses the needs of the downtown Dallas stakeholder and to ensure that the stakeholders are educated on the aspects of the plan. This manual is one of the results of the team members’ commitment to mitigating any critical incident in downtown Dallas. The team meets quarterly, or as the need arises if particular security concerns warrant. Dallas Alert Website The website www.dallasalert.org is an additional means for property managers, security directors, and chief engineers to communicate issues of emergency management with the public safety sector and with each other. A fixed message window is used to communicate any information that will assist the downtown community before, during, and after a critical incident. Downtown Security Directors Association (DSDA) members meet on a monthly basis to discuss

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the various security issues affecting their respective properties and businesses in the downtown area. The president of the association is the primary private sector liaison in the Emergency Operations Center (EOC), and therefore, has the responsibility to assist in coordinating private sector activities during a critical incident. DSDA members receive alerts and intelligence updates from the DHS Homeland Security Information Network (HSIN) https://www.dhs.gov/homeland-security-information-network-hsin and the FBI Infragard program ntinfragard.org. The Dallas Police Department (DPD) unit commander of the Central Business District, DART Police, and El Centro Police attend DSDA meetings to discuss issues regarding public safety in the downtown area. II. SITUATIONS AND ASSUMPTIONS

The Dallas Emergency Response Plan and Resource Manual is a living document based on certain situations and assumptions. SITUATIONS The Dallas Emergency Response Team (DERT) promotes pre-incident planning, preparedness, and situational awareness. DERT encourages businesses and residents to be alert to emergencies requiring protection. These emergency situations may include: severe weather, rapidly evolving storm events, explosions, fires, chemical spills, active shooter, and/or biological hazards. Emergency situations poses threats to the safety of residents and guests of Dallas at any time 24/7. Having plans in place maximizes personal and community security as well as the quick return to business as usual to lessen economic loss. ASSUMPTIONS

• In severe or rapid storm events, storm water may overwhelm storm drains and enter underground portions of buildings and garages, the tunnel system, and/or strategic utilities facilities.

• High winds are dangerous and can be either straight line or part of a tornado. High winds can cause significant damage to buildings and roadways. Uprooted trees, flying debris, downed equipment, and other damage can occur from high from high winds to impede safe travel out of the affected area.

• Communication is vital in any emergency situation. An active and robust way to contact employees, residents, and guests with information and instructions. An emergency can, and does, strike when businesses and properties have few personnel on site, have ways to make decisions or be in contact with key decision-makers.

• Telecommunications and utilities to facilities can be disrupted during a disaster. Know if you have, and how to use, any back up resources you many have.

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• Employees, residents, and guests may need to leave the area quickly. Have practiced plans for evacuations to pre-established staging areas.

III. DIRECTION AND CONTROL

Direction and Control is the system for managing resources, analyzing information, and making decisions regarding an incident.

• ACTIVE SHOOTER “An active shooter event involves one or more persons engaged in killing or attempting to kill multiple people in an area occupied by multiple unrelated individuals.” Avoid, Deny, Defend.org Texas ranks high among states in active shooter events, with a majority of shootings happening in businesses. Dallas continues to feel impacts of the July 7, 2016 Dallas Police Massacre, but most are not as high profile as this incident. Active Shooter incidents can be drive by shootings, school shootings, or other types, which makes it more important than ever to be diligent. In the event of an Active Shooter Incident, Dallas Police Department (DPD) and Dallas Fire-Rescue (DFR) will manage both the incident and the consequences of the incident. It’s vital that DPD and DFR are aware of a building’s size pre-incident plans, including blueprints, in order to know the best avenues and capabilities to respond to and mitigate the incident. HOW TO RESPOND TO AN ACTIVE SHOOTER AVOID

Have multiple ways out of your area. If it’s safe to do so, leave the area quickly and quietly. Keep calm and keep your hands visible. Call 911 once you’re safe away from the shooter.

DENY Block any way into your area. Lock or barricade doors. Turn off lights. Silence cellphones, and don’t text so screen lights don’t give away

your position. Do anything necessary to block access.

DEFEND As a last resort, fight. Do and use whatever you can to defend yourself. Remember, anything can be a weapon.

HOW TO RESPOND TO LAW ENFORCEMENT Remember calm and follow instructions. Keep hands visible at all times.

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Keep hands raised with fingers spread. Don’t stop unless instructed until you reach the evacuation point.

• BOMB THREAT A bomb can be any kind of explosive. The primary goal in any bomb threat is the life safety of residents and

emergency responders. All buildings and facilities should have pre-incident plans in place to aid

emergency responders locate critical infrastructure information. Emergency plans should include training for staff on not only safety and

evacuation procedures, but also how to obtain as much information as possible and how to pass that one to emergency responders.

If you receive the call, first call 911 to report the threat and relay all information to responders. Then notify building security and management. The person in charge of the facility either activate the emergency plans and/or the building’s Incident Management Team (IMT).

Follow all instructions by emergency responders. Emergency plans should have pre-determined criteria for evacuation.

Evacuation plans should be disseminated and practiced. If the decision is made to evacuate, evacuation areas should be secure, danger-free, and not accessible to the general public. If possible, have evacuation routes accessible through routes other than the main, street-level lobby.

Only if directed by police, search should be done in a careful, thorough, and expeditious manner.

If a suspicious package or article, or if a bomb is located, block off and secure the area. The cleared area should extend a minimum of 300 feet in all directions.

If an explosion occurs, assist with the evacuation, first aid, and determine if stairwells are accessible for emergency responders.

• FIRE Pre-planning is essential. Identify critical infrastructure, identify and train

floor wardens and essential personnel to assist their fellow employees and/or be part of the IMT.

The IMT and floor wardens should have regular meetings, training, and hold drills. Each team member and floor warden is responsible for knowing what to do in an emergency.

Share your pre-incident plan with DFR so they have essential information. To learn more go to - https://dallascityhall.com/departments/officeemergencymanagement/Pages/training-and-Education.aspx.

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• FLOOD

A flood is a facility can result from a number of reasons from storm water in lower levels, leaking or broken pipes, clogged drains, open or broken valves, etc. Flood water causes extensive and expensive damage if not addressed quickly. Determine which floors are affected. Evacuate and secure the area as quickly as possible. Cut all utilities – especially power – to the flooded areas. Have plans for back up data storage, access, and recovery. Make sure tenants understand their roles, responsibilities, and resources. Have agreements in place to assist in recovery.

HAZMAT

Hazardous Materials (HazMat) are an ever-present danger. HazMat releases may occur during manufacture, transport, storage, or use. There are thousands of known chemical compounds which are considered hazardous – whether it’s reactive, toxic, corrosive, explosive, or flammable. Included in HazMat plans are Radiological Incidents. Radiological incidents are unintentional or unauthorized release or exposure of radioactive material. Radiological incidents range from theft/loss to fires/explosions. The scope of HazMat emergency plans requires flexibility and comprehensive planning to minimize loss of life and danger to the environment. Call 911 immediately. Then notify building management, security,

and/or the IMT. It may be necessary to evacuate the building and seal it to limit or

prevent spread of the material into or out of the building. Follow all instructions by emergency responders. Don’t take any action

beyond the scope of the instruction, your training, authority, or for which you are not equipped.

Isolate and secure the scene as much and as safely as possible. Prevent bystanders from entering the scene. Evacuate everyone from the scene but have them remain close by until responders arrive to evaluate them for possible contamination.

Talk to any tenants, operators, delivery or transport drivers involved to determine what agent or materials were involved. Also, look for any other information available as well, like: signs, labels, manufacturer safety data sheets (MSDS), or any other paperwork or information indicating what is involved.

If you must approach or enter the scene, use caution. Keep as much

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distance between yourself and the incident. Stay upwind of any gas and uphill of liquids – a good rule of thumb is 2,000 feet from gases and 300 feet from liquids. Try to keep from inhaling gases and fumes, or smoke – which may not be visible, and prevent sparks or other fire ignition.

MAJOR UTILITY/POWER OUTAGE

Utility disruptions and power outages can occur as a result of a storm or other natural disaster, equipment failure, or energy shortage. Have plans in place and – and drill – for what to do in an outage.

Can and how do people evacuate? What do you do to assist with access

and functional needs? Do you have backup generators or other power sources? Create and implement procedures for restoring systems or have backup

systems in place.

SEVERE WEATHER/STORMS

Thunderstorms, hail, wind, snow and ice storms are ongoing threats. Although most storms do not hit with disaster proportions, they can and do. Some require major response operations to keep them from reaching disasters levels. The principal impacts are traveling residents, road conditions, debris, and downed trees and utility – especially power – lines.

Stay alert for changing weather conditions. Have a NOAA capable

weather radio in the management or security office. Designate staff to clear entrances of facilities, parking lots, loading

docks, etc. Have and utilize procedures for early release of employees. Equipment that might be exposed to severe weather needs to be

identified and checked. Have emergency supplies – food, water, blankets, battery-powered

radios, etc. in case employees are stranded. Remember: debris, falling ice, hail, etc. is dangerous – especially falling

from a tall structure or equipment.

TERRORISM

The United Nations General Assembly uses the following description for terrorism: Criminal acts intended or calculated to provoke a state of terror in the general public, a group of persons or particular persons for political purposes are in any

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circumstance unjustifiable, whatever the considerations of a political, philosophical, ideological, radical, ethnic, religious, or any other nature that may be involved to justify them. If there is a large-scale terrorist event – which may be an active shooter or some other event – DPD and DFR will manage both the crisis and the consequences before Federal partners arrive on-scene. IT’s extremely important that all agencies are aware of all capabilities, assets, and responsibilities of all involved.

TORNADO Texas averages 125 tornadoes each year, more than any other state. Tornadoes can happen at any time of day and in every months of the year. Tornadoes are more common in the spring and summer months and between 3 p.m. and 9 p.m. Closely monitor weather. Have a NOAA weather radio with Specific Area

Message Encoding (SAME) capabilities in the Management and/or Security offices.

Emergency supplies should be stocked -- food, water, blankets, battery-powered radios, etc. in case employees are stranded.

Test life safety equipment and systems including emergency backup power systems regularly.

Maintain emergency fuel supplies. Identify and designate shelter areas – below ground is preferred but not

always available or accessible. Other areas are interior rooms, like restrooms, or hallways that have no windows or exterior building walls.

If a tornado is sighted, hall all occupants move to shelter areas until the all clear sounds. If necessary to evacuate, do so after the storm passes and be careful of debris.

WORKPLACE VIOLENCE

Workplace violence can be anything threatening behavior to verbal abuse to physical assault. Even incidents without assault or physical injury can disrupt the send of security in the workplace. There are several categories of workplace violence:

• Strangers (robbery) • Customers (patients, passengers, etc. • Co-workers (current, former, and perspective) • Personal relationships (current, former, and perspective)

The earlier employers intervene to assist, the sooner the employee and co-workers can re-establish a cooperative and effective team environment.

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If terminating an employee, consider having security present during dismissal.

If an incident occurs, call 911 then security. Never try to reason with an armed or erratic person. Don’t resist

weapons, if possible. Remember: Avoid, Deny, Defend. Clear any bystanders as quickly and safely as possible. Give police as many details as possible on all individuals involved,

locations, conditions, and bystanders.

IV. TYPES OF EMERGENCY ACTIONS In many critical incidents, evacuations may be necessary to preserve life safety and/or property. There are two kinds of evacuations:

Voluntary - A warning given to persons within a defined area that a threat to life and/or property exists. Many individuals will act in their own interest and will evacuate when told to do so.

Mandatory - A warning given within a defined area that an imminent threat to life and/or property exists. Responders cannot remove individuals from the property. Responders will stress the importance of evacuation. Police will control entrances and exits to a disaster area and the movement of residents and occupancy of the premises in the affected area. Designate personnel with the authority to call for a building’s evacuation. Have evacuation directions clearly posted and practiced in your emergency plans. These plans can be drilled by the IMT or and Emergency Action Team. These teams should include: Safety Coordinator – designates volunteers to assist with the emergency. Floor Warden – directs personnel during an emergency. Searcher – checks specific areas for personnel to evacuate. Exit Monitor – stands by the stairwell to assist with evacuation.

All personnel should know the floor layout and stairwell exits. If a total building evacuation is called, personnel should go to the pre-determined safe location and/or assembly area. Be aware of hazards such as falling debris, emergency equipment, etc. Take a count after evacuation – including contractors, vendors, and customers – to ensure everyone is safely out.

Evacuation of Access and Functional Needs (AFN) Individuals

Communicate with and include AFN individuals during evacuation and emergency

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planning to ensure all needs are met in a disaster.

Identify the most effective ways to alert AFN personnel to an emergency. Low-vision individuals may not see flashing lights. Deaf or hard of hearing may not hear alarms/announcements.

Set up a buddy system. Work out who can assist colleagues or customers with

mobility issues – like wheelchairs, scooters, walkers, canes, etc. – to help them down the stairs and to stay with them until the emergency is over.

Site Security and Re-Entry

Emergency responders restrict access to evacuated areas and will deny re-entry

for safety reasons – to prevent further death, injuries, damage/loss, or preserve scenes.

A perimeter will be secured around the incident site. This could be as small as an office space or as large as the Central Business District depending on the size and complexity of the disaster.

Perimeters allow for the orderly flow of authorized personnel from both the public and the private sector to work on assessing damage and working toward normal business conditions. The perimeter also reduces congestion from observers and the potential for looting.

Shelter-in-Place

Instead of evacuation, buildings may be asked to shelter-in-place. Shelter-in-place means to close and lock all windows and doors.

In active shooter cases – turn off all lights and mute phone, music players, and computers to avoid alerting anyone to your presence.

In contamination cases – turn off all ventilation (HVAC, fans, etc.) and seal windows. Keep away from doors and windows to avoid exposure to airborne contaminants.

DERT Building Access

There’s a recognized need for designated individuals to have building access in

case of emergency. DERT, OEM, DPD, and DFR have developed an access plan that includes pre-issued perimeter passes.

Each facility with at least 250,000 square feet gets passes for the property

manager, security director, and operations chief at a minimum. These passes will be electronic and issued when a building’s primary contact list

is updated in the pre-incident plan assessment database program. It is key that buildings work with DFR and OEM to create and update their pre-incident plan in

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order to keep access current. V. ROLE OF PROPERTY MANAGEMENT PERSONNEL

While each property manager will be responsible for the preparation of their property based on responsibilities, positions within each organization should be identified and roles assigned. Facility security, evacuation plan development and maintenance, monitoring and assisting building population, etc. are some examples to match to personnel. Formal emergency response training of selected personnel is recommended.

• Planning • Public Information and Warning • Operational Coordination • Forensics and Attribution • Intelligence and Information

Sharing • Interdiction and Disruption • Screening, Search, and Detection • Access Control and Identity

Verification • Cybersecurity • Physical Protective Measures • Risk Management for Protection

Programs and Activities • Supply Chain Integrity and

Security • Community Resilience • Long-Term Vulnerability

Reduction • Risk and Disaster Resilience

Assessment • Threat and Hazards

Identification

• Critical Transportation • Environmental Response/Health and

Safety • Fatality Management Services • Fire Management and Suppression • Infrastructure Systems • Logistics and Supply Chain

Management • Mass Care Services • Mass Search and Rescue Operations • On-Scene Security, Protection, and

Law Enforcement • Operational Communications • Public Health, Healthcare, and

Emergency Medical Services • Situational Assessment • Economic Recovery • Health and Social Services • Housing • Natural and Cultural Resources

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Pre-Incident Planning Having information on each building added to the database software used by DFR, DPD, and OEM is vital to response activities. Information cuts down on confusion. General Building Information Type of building – office, residential, industrial, hotel, etc. Occupied or vacant Number of floors Access points including tunnels, sky bridges, etc. Parking garages – under or above ground, number of floors, attached or

detached Management Personnel Information Name, title, phone and email for:

• Building Manager • Security Director • Chief Engineer • 24-hour response number

All information is kept secure and confidential. It’s for use by DFR, DPD, and OEM in emergency situations only. This information should be updated with any change to the building, personnel, or ownership. DFR also notes locations and types of hazardous materials as well as fire control panels and mechanical rooms. For more information on how to put together a pre-incident plan, go to: https://dallascityhall.com/departments/officeemergencymanagement/Pages/training-and-Education.aspx Website DERT has access to multiple resources on the internet. These sites include information on how to prepare, training materials, networking opportunities, etc. The sites include: OEM - https://dallascityhall.com/departments/officeemergencymanagement/Pages/DERT.aspx DSDA - http://dsdaofdallas.org and https://www.facebook.com/DSDADALLAS Downtown Dallas, Inc. - https://downtowndallas.com/ Emergency Alert Systems The City of Dallas has several tools available for emergency alerts. OEM recommends

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properties and their tenants have multiple ways to send and receive alerts. Ways to Receive Alerts: IPAWS – The Integrated Public Alert and Warning System (IPAWS) is the

national warning system that combines the Emergency Alert System (broadcast media system) and Wireless Emergency Alerts (alerts sent to smart phones) and NOAA weather alerts into one system. The City of Dallas is an alerting authority. This system has a strict set of rules that dictates how and when an IPAWS alert can be used and sent.

DALLAS ALERT – Dallas Alert is an opt in system through the OEM website that allows the City to send emergency notification to employees, residents, and companies that sign up to receive them via text message, voice message, or email. Learn more at: https://dallascityhall.com/departments/officeemergencymanagement/Pages/Dallas-Alert.aspx

PROGRAMS – Emergency preparedness and security companies may have alerting or mass notification applications. If this is a system your building uses, make sure to keep your contact list and system updated and current.

PUBLICATIONS – Though not necessarily immediate, OEM provides a weekly event summary via email for situational awareness. There is also a quarterly newsletter that is distributed through email and the nearest DSDA Meeting.

Emergency Management

Threat Assessment Normal • Lobby presence • Courier/delivery/subcontractor access to tenant space • Visitor access • Tenant space entry monitored • Tenant parking via access card • Visitor parking allowed • Open elevator access

Indirect Threat Such as a Threat to a Nearby Building • Lobby presence increased • Courier/delivery/subcontractor access sign-in and badge required • Tenant parking via access card • Visitor access to tenant space unrestricted • Visitor parking unrestricted • Open elevator access

Vague Threat is Directed at the Property • Additional lobby staff required • Courier/delivery/subcontractor access sign-in and badge required

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• Visitor badge implemented • Add personnel to visitor parking entry • Some entries closed to traffic (keep in mind fire code regulations) • Elevator access restricted to tenants and badged visitors/contractors/couriers

Credible Threat is Directed at the Property – Limited Access • Lobby perimeter doors secured - access for tenants via card or authorization • Tenants must pick up packages in lobby or dock - no deliveries to tenant space • Additional staff required • No visitor parking • Elevator access restricted to tenants and badged visitors - no contractors/couriers

Direct Threat or Actual Event – No Building Access • No entry • Security evaluation could be in progress or pending • Only building emergency personnel admitted • Elevators for evacuation only - if not prohibited by critical incident (fire, HazMat

release, etc.) Plan Development and Maintenance

The Downtown Emergency Response Manual, while offering helpful guidelines to prepare for emergencies, is in no way intended as a substitution for or replacement of individual property emergency preparedness plans. The following actions are recommended with regard to each property:

• TRAINING/DRILLS – Conduct at least one event to practice and promote emergency

plan awareness each year to refresh all parties on emergency preparedness. New managers, staff, and tenants should be briefed on plans, roles, and responsibilities.

• KEY CONTACTS – A list of key contacts within your building and organization should

be updated every other month. • ANNUAL REVIEW – Each property’s emergency plans should be reviewed and

discussed each year with key personnel for additions, adjustments, and updates. VI. ROLE OF DALLAS EMERGENCY RESPONSE TEAM (DERT)

Emergency Management

Mitigation/Preparedness

Provide awareness and education to property management and employers in

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downtown. Maintain a key contact list of property managers and tenants. Assist in coordinating pre-incident planning to help identify vulnerabilities of

high-risk areas in the city. Response

DERT will initiate communications with properties before an anticipated

event to encourage preparedness on the latest information available. DERT, along with the City of Dallas, will assist in preparing the public areas. Emergency communication may include EAS, media, internet, email, and

other means. Recovery

DERT will also provide a damage assessment regarding public spaces

including streets, parks, sidewalks, streetlights, traffic lights, public art, and signage.

The City of Dallas is responsible for debris removal. Provide properties with guidance on traffic control for return to normal

services. DERT will make no public statements in the aftermath of an emergency event

on the status of a property without authorization of emergency personnel or the property.

VII. ROLE OF OTHER AGENCIES AND CITY DEPARTMENTS

The following represents the role and duties for the listed agencies and departments.

Dallas Police Department (DPD) The Dallas Police Department, in serving the people of Dallas, strives to reduce crime and provide a safe city by: Recognizing that its goal is to help people and provide assistance at every

opportunity; Providing preventive, investigative, and enforcement services; Increasing citizen satisfaction with public safety and obtaining community

cooperation through the Department's training, skills, and efforts; and Realizing that the Police Department alone cannot control crime but must act

in concert with the community and the rest of the Criminal Justice System.

DPD is the lead agency for law enforcement and evacuation. Maintain Law Enforcement Plans in a state of readiness.

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May call for activation of and/or provide representation in the Emergency Operations Center (EOC) for planned and unplanned events.

Provide traffic and crowd control, enforcement of emergency proclamations, protection of essential utilities and critical resources, aerial reconnaissance, bomb disposal, crime control activities, and evacuation coordination.

Dallas Fire-Rescue

The Dallas Fire-Rescue Department is committed to providing effective emergency response to all disasters, whether natural or man-made. The primary mission is to protect and minimize harm to persons and property through effective use of assets and resources at their disposal. Additionally, Dallas Fire-Rescue strives to return control of property to owners or their representatives as quickly as circumstances permit. Dallas Fire-Rescue operates under the Incident Command System. Incident Command (IC) provides a methodology by which one person is in command or control of the incident. An important feature of Incident Command is its modular nature; it can be expanded or contracted to fit the situation encountered. The Incident Commander is responsible for determining and implementing strategic and tactical plans that will effectively deal with the incident. The Dallas Fire-Rescue Department is the lead agency for fire and rescue:

• Provide for fire suppression, control of spilled hazardous material, medical

service, search and rescue, preliminary damage assessment, and radiological monitoring.

• Provide representatives to the Emergency Operations Center when requested. • Maintain fire plans in a state of readiness.

Stormwater Management, Transportation, Sanitation and Public Works

• Assist in monitoring high water levels. • Evaluate structural damage to the public infrastructure and determine the

necessary actions to provide for public safety. • Serve as Floodplain Administrator in accordance with the Federal Emergency

Management Agency to ensure that development or redevelopment of flood prone areas is controlled.

• Provide traffic signal control to assist in evacuations and rerouting traffic and provide damage assessment for traffic signal system.

Provide for expedient replacement of street and traffic signs when necessary.

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Dallas Independent School District Police Department (DISDPD) Dallas Independent School District Police Department protects and serves more than 158,000 students, and 21,000 staff members in 228 schools and numerous administrative and service buildings. The department employs more than 200 police officers, security officers, and administrative staff. DISD PD is responsible for safety and security of the students, staff, and guests of

their campuses, administrative, and service facilities. Maintain Law Enforcement and Campus Emergency Operations Plans in a state

of readiness. Provide traffic and crowd control, enforcement of emergency proclamations,

protection of essential utilities and critical resources, crime control activities, and evacuation coordination of campuses.

Dallas County Community College District Police Department (DCCCD PD) At each of the colleges of DCCCD, our purpose is to provide an environment to assist in your educational endeavors. The College Police Department has the primary responsibility for the security of the college community. We offer a variety of services to the college beyond the detection and prevention of crime on campus. While no campus is immune from crime, with a cooperative effort between you and the College Police, together we can strive to keep crime at a minimum. DCCCD PD is responsible for safety and security of the students, staff, and guests

of their campuses, administrative, and service facilities. Patrols of all campus streets, walkways and interior areas Escorts Battery jumps (not from vehicle to vehicle, but battery packs) Response to injuries and medical emergencies Monitoring of alarms, CCTV systems, access points Security and traffic control at special events and activities Enforce campus regulations, state laws Processing and maintaining reports and records and offering security

survey/audit services to campus administrators. Crime prevention tips and training for the college community Investigate complaints

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Appendix A – Emergency Evacuation Map

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Appendix B – Dallas Area Rapid Transit (DART) Service

As a public transportation provider, DART’s priority is to provide scheduled service safely and securely to thirteen cities in a 700 square mile service area; however, DART recognizes that public transportation is a key resource in the Downtown Dallas Central Business District (CBD) and may be called upon by the City of Dallas to assist with emergency situations which require mass movement of people in the downtown area. As such, DART works closely with the Downtown Improvement District and the City of Dallas to ensure DART is incorporated into their disaster response planning, training, and exercising. DART has in place an operational response structure that will integrate into the incident command structure used by the City of Dallas and its emergency support units for a coordinated and cohesive disaster response in the downtown area. DART has plans and procedures in place for system disruptions with specific attention to the Central Business District. DART has also created a Customer Response Team that can be deployed during weekday duty hours when specific service disruption thresholds are met. The Customer Response Team will assist customers by directing them to alternate service locations and providing service updates. For purposes of emergency planning, there are two types of emergencies in which DART will be asked to provide assistance: routine emergencies that have little or no effect on DART's normal level of service, and major situations of a greater magnitude that may result in service disruptions. In routine situations, DART resources will not be pulled out of revenue service to support emergency services. DART has ‘service protection’ vehicles and operators that are generally used for these routine situations. In a major disaster, the DART President/Executive Director can direct that in-service vehicles be redirected for emergency support. In the event of a major emergency response, DART will activate its Emergency Operations Plan (EOP). The nature of the emergency or disaster and the time of the incident may affect the level of response DART can provide to Incident Commanders. Although DART strives to support all emergency requests, the disaster may have direct impact at an operating facility affecting the availability of assets or it could damage a critical roadway or rail switch which would limit the movement of resources. DART Media Relations places a high priority on information dissemination and continually liaisons with the media outlets and public information officers (PIOs). DART also has a strong social media presence. Communication with passengers and local stakeholders is critical to DART during any type of service disruption. All DART control centers are manned 24-hours a day. The 24-hour emergency number (214-928-6300) goes to DART Police Dispatch who will work with Rail and Bus Operations to coordinate calls for assistance. Once an Incident Command Post or Emergency Operations Center is established, DART will provide a transportation and police liaison to coordinate requests for assistance.

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The West and East Transfer Centers are strategically located within the CBD for day-to-day operations and movement of large vehicles. Their design and location can also greatly assist responders in effectively moving people from the downtown area. In addition, there are several rail stations within the Dallas CBD that can facilitate egress from the downtown Dallas area. DART will assist the City of Dallas Incident Commander to use these areas, if required. Even when DART physical assets are not available, DART Planners and Transportation supervisors offer specialized knowledge that can assist with route planning for any transportation resource used by the City of Dallas such as overhead clearances and turn angles to successfully plan routes out of downtown.

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Appendix C – Disaster/Emergency Plan – Homeless Populations Metro Dallas Homeless Alliance In disaster preparation, the needs of the homeless population are usually pigeonholed within the needs of all “special populations.” Such general grouping typically fails to consider the distinctive needs of people who are homeless and their families. To unequivocally include homelessness in definitions in pre- and post-disaster planning has resulted in consequences in which people who are homeless have been deprived of and denied needed services and support. Many people facing homelessness do so because of current or past traumatic events in their lives. These events may include any range of domestic, interpersonal, and community violence. People who are homeless before a disaster are a high-risk for needing assistance with basic services after a disaster. Normal access to basic needs such as food, shelter, clothing, and medical care can be temporarily disrupted or relocated. Optimally, all shelters would have an evacuation plan, a generator, a stable supply of basic needs items, continuity of operations plan, and so forth. In spite of the best planning, the basic operations of any shelter or agency could be disrupted due to a disaster event. The Metro Dallas Homeless Alliance (MDHA) is a nonprofit organization leading the development of an effective homeless response system that will make the experience of homelessness in Dallas and Collin Counties rare, brief, and nonrecurring. MDHA brings together more than 85 shelter, housing, and supportive services programs in retooling homeless services into a crisis response system. This plan provides an overview of important issues to consider when planning for the needs of homeless people during disasters and is in support of and ancillary to:

The City of Dallas Master Emergency Operations Plan (MEOP) maintained by the Office of Emergency Management including the Basic Plan and Annexes A through V. The complete Basic Plan can be found by going to the Office of Emergency Management website: http://dallascityhall.com/departments/officeemergencymanagement/Pages/Plans-and-Programs.aspx

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Appendix D – Hotel & Lodging Association Emergency Guide

Hotel Name Address City Zip Code Phone AC Hotel by Marriott Dallas Downtown

1712 Commerce St

Dallas

75201

(214) 290-0111

Cambria Hotel Downtown Dallas

1907 Elm St

Dallas

75201

(214) 220-2900

Dallas Marriott City Center 650 North Pearl St Dallas 75201 (214) 979-9000 Fairfield Inn & Suites by 555 Evergreen St Dallas 75201 (214) 573-6555 Fairmont Hotel Dallas 1717 N. Akard St Dallas 75201 (214) 720-2020 Hampton Inn & Suite - Dallas Downtown 1700 Commerce

Dallas 75201 (214) 290-9090

Hilton Garden Inn Downtown Dallas

1600 Pacific Ave

Dallas

75201

(214) 299-8982

Hotel Crescent Court

400 Crescent Court

Dallas

75201

(214) 871-3200

Hotel Indigo 1933 Main St Dallas 75201 (214) 741-7700 Hotel ZaZa Dallas 2332 Leonard St Dallas 75201 (214) 468-8399

Hyatt House Dallas/Uptown 2914 Harry Hines Blvd. Dallas 75201 (214) 965-9990

Le Meridien Dallas, The Stoneleigh

2927 Maple Avenue

Dallas

75201

(214) 871-7111

Magnolia Hotel - Dallas Downtown 1401 Commerce St.

Dallas 75201

(214) 915-6500

Residence Inn by Marriott Dallas Downtown

1712 Commerce St

Dallas

75201

(214) 290-0122

Sheraton Dallas 400 North Olive Street Dallas 75201 (214) 922-8000

Stay Alfred at The Mayflower 411 N Akard St Dallas 75201 (866) 232-3864 The Joule 1530 Main St, Dallas 75201 (214) 748-1300

The Ritz-Carlton, Dallas 2121 McKinney Avenue Dallas 75201 (214) 922-0200

The Statler Dallas, Curio Collection by Hilton

1914 Commerce St

Dallas

75201

(214) 459-3930

TownePlace Suites by Marriott Dallas Downtown

555 Evergreen St

Dallas

75201

(214) 749-5155

Adolphus Hotel 1321 Commerce Street Dallas 75202 (214) 742-8200

Aloft Dallas Downtown 1033 Young Street Dallas 75202 (214) 761-0000 Courtyard by Marriott Dallas Downtown/Reunion District 310 S Houston St Dallas 75202 (214) 238-6589

Courtyard Marriott 500 Wood St Dallas 75202 Crowne Plaza Dallas Downtown 1015 Elm Street Dallas 75202 (214) 742-5678

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Be Prepared in Advance: Have the following information ready before attempting to locate a room:

• Credit card number with name on card, expiration date, and billing address (some

cards also have security codes/PIN numbers. Locate and have handy). • Access and/or Functional Needs? Bring all assistive devices, spare batteries,

instructions, and manual backups with you. • How many people will be staying in the room with you? • Do you have service animals or pets? Make sure to bring your pet carrier or kennel. • Cell phone number for contact while en-route. • A pen and a notebook to record telephone numbers, names, and confirmation

information.

Finding Available Rooms: Include an updated list of major hotel chains and their 1-800 numbers for easy reference in your family emergency kit. When a city or area is going to have most of its hotel rooms filled due to a large influx of people, planned or unplanned, operators at these reservation centers know what hotels are in a city, what their rates will be, and availability of rooms. Reservations can be made by calling these numbers. Use the internet to pull up hotel websites which may also have links to specific hotels. When coming to Dallas, www.VisitDallas.com provides a map of the city and listings of hotels by each area. Each listing has a link to that hotel for finding availability and making reservations. Other cities have similar websites. These types of websites will show both chain hotels as well as independent hotels. Securing a Room: When a hotel with room availability is located, be specific. How many people are in your party? How many rooms will you need? Are there special needs (handicap access, additional beds, smokers, etc.)? Are you traveling with pets? What day and time will you arrive? How many nights will you be staying? What time may you check in? Reservations: Under normal circumstances, most hotels will hold your reservation until a certain time (usually 6:00 p.m.), after which they will sell the room to someone else. In an evacuation situation, however, it may be difficult to judge actual travel time or for a hotel to hold rooms without guarantees. It is recommended you ask for a Guaranteed Reservation. This will require a valid credit card which will be used at the time of making the reservation to charge you for the first night’s room and tax. Understand this charge will be made whether you use the room or not. Ask about the hotel’s cancellation policy. It is recommended that while in route, you contact the hotel with approximate arrival times. While En-Route: After you have begun on your evacuation route, it is a good idea to call the hotel to reconfirm your reservation and let them know an estimated time of arrival. If conditions change afterwards, notify the hotel again.

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Cancellation: Should you discover you will not use your reserved room, notify the hotel immediately. In an evacuation situation, hotel rooms may be in short supply, and your room could go to someone else in need. Cancellation policies vary per hotel, so learn the policy when you make your reservation. If the hotel agrees to cancel your guaranteed reservation, be sure to obtain a cancellation number. Should there be any question about you canceling the reservation or if you receive an invoice for a Guaranteed Reservation, you can then refer to this cancellation number. Changing Your Stay: When checking in, inquire how to keep your room for more nights than your reservation should you not be able to return home as planned. Understand this may not be possible as your room may have already been reserved for someone else based on your originally scheduled departure date, but their reservation center may be able to help you find available rooms at another hotel.

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Appendix E – Downtown Tunnel/Skybridge System

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ACROYNMS AFN Access and Functional Needs CBD Central Business District DART Dallas Area Rapid Transit DCCCD Dallas County Community College District DERT Dallas Emergency Response Team DFR Dallas Fire-Rescue DHS Department of Homeland Security DISD Dallas Independent School District DPD Dallas Police Department DSDA Downtown Security Directors Association EOC Emergency Operations Center HAZMAT Hazardous Materials IC Incident Command MDHA Metro Dallas Homeless Alliance MEOP Master Emergency Operations Plan MSDS Manufacturers Safety Data Sheet NOAA National Oceanic and Atmospheric Administration OEM Office of Emergency Management SAME Specific Area Message Encoding