![Page 1: WRT235: Writing in Electronic Environments User Testing](https://reader036.vdocuments.site/reader036/viewer/2022072016/56649ef25503460f94c04696/html5/thumbnails/1.jpg)
WRT235: Writing in Electronic EnvironmentsUser Testing
![Page 2: WRT235: Writing in Electronic Environments User Testing](https://reader036.vdocuments.site/reader036/viewer/2022072016/56649ef25503460f94c04696/html5/thumbnails/2.jpg)
Why User Research?
Discover user motivations, behaviors, and needs through testing, interviewing, and other feedback methodologies
Reduces development costsDeliver a more effective product/projectRetention
![Page 3: WRT235: Writing in Electronic Environments User Testing](https://reader036.vdocuments.site/reader036/viewer/2022072016/56649ef25503460f94c04696/html5/thumbnails/3.jpg)
Types of User Research
![Page 4: WRT235: Writing in Electronic Environments User Testing](https://reader036.vdocuments.site/reader036/viewer/2022072016/56649ef25503460f94c04696/html5/thumbnails/4.jpg)
Types of User Research
![Page 5: WRT235: Writing in Electronic Environments User Testing](https://reader036.vdocuments.site/reader036/viewer/2022072016/56649ef25503460f94c04696/html5/thumbnails/5.jpg)
Key Concepts
Performance – can users complete the tasks described in an efficient manner
Attitude – what do people feel? How confident do users feel that they have completed the tasks correctly and efficiently?
![Page 6: WRT235: Writing in Electronic Environments User Testing](https://reader036.vdocuments.site/reader036/viewer/2022072016/56649ef25503460f94c04696/html5/thumbnails/6.jpg)
Research PlanResearch Goals – Determine whether or not people understand the OSHA instructions
Identify stakeholders and targets – Who are these instructions for and why?
Research Questions – Operationalize research goals into questions that can be answered through testing
Usability TestingRecommendations
![Page 7: WRT235: Writing in Electronic Environments User Testing](https://reader036.vdocuments.site/reader036/viewer/2022072016/56649ef25503460f94c04696/html5/thumbnails/7.jpg)
Stakeholders and TargetsGo to www.osha.gov and poke around the siteWho are the primary stakeholders?Who is the target audience for OSHA guidelines and instructions?
What kind of people should/would you recruit if this were a full-fledged test?
![Page 8: WRT235: Writing in Electronic Environments User Testing](https://reader036.vdocuments.site/reader036/viewer/2022072016/56649ef25503460f94c04696/html5/thumbnails/8.jpg)
Product Test
OSHA guidelines for setting up an ergonomic work area Configuring the workstation Attaining posture and position suitable for the workstation
![Page 9: WRT235: Writing in Electronic Environments User Testing](https://reader036.vdocuments.site/reader036/viewer/2022072016/56649ef25503460f94c04696/html5/thumbnails/9.jpg)
User Testing Exercise
Setup Get together in your Project 2 Groups Select 1 person to be the Tester of the OSHA instructions The Tester will wait outside until called back in by the rest of the group Those not testing are Researchers; researchers study the instructions so that you are familiar with
the goals and expectations of the instructions and the operation of the site
The Test The tester will follow the instructions on screen for setting up an ergonomic work
environment The tester will think aloud everything that comes to his/her mind about the instructions as
he/she is performing the required tasks Researchers will take notes on the responses and observe behavior
Debrief Researchers compile your notes and create a composite picture of the data you obtained from the
test