Download - world development report 2004
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Making Services Work for Poor People
world development report 2004
Making Services Work for Poor People
Youth Open House, The World BankNew Delhi, March 21, 2005
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Making Services Work for Poor People
Messages
• Services are failing poor people
• But they can work. How?
• By empowering poor people to– Monitor and discipline service providers– Raise their voice in policymaking
• By strengthening incentives for service providers to serve the poor
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Making Services Work for Poor People
The reality of South Asia
• No city in South Asia has 24 x 7 water supply– Delhi & Dhaka: 6-8 hours a day; Hyderabad & Karachi: 3
hours every second day
– intermittent supply and attendant health problems
• Over 50 percent of water not accounted for: South Asian cities are leaking buckets
• Cost recovery only 20 percent of O&M: decaying infrastructure
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Making Services Work for Poor People
Why are you clearing it… any VIP visiting the city?
Why don’t services work?
Source: R K Laxman
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I can’t understand these people. Not a soul here knows how to read or write and yet they want a school.
Why don’t services work?
Source: R K Laxman
Making Services Work for Poor People
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We will shift the garbage temporarily to the other pavement and bring it back later. They are going to dig up this pavement!
By R. K. Laxman
Making Services Work for Poor People
Why don’t services work?
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Making Services Work for Poor People
Outcomes are worse for poor peoplePercent of households who use an improved drinking water source
Source: Analysis of Demographic and Health Survey data
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Making Services Work for Poor People
Outcomes are worse for poor peopleInfant and child deaths per 1000 live births
Source: Analysis of Demographic and Health Survey data
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Making Services Work for Poor People
Outcomes are worse for poor peoplePercent aged 15 to 19 completing each grade or higher
Source: Analysis of Demographic and Health Survey data
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Making Services Work for Poor People
How are services failing poor people?
• Public spending usually benefits the rich, not the poor
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Making Services Work for Poor People
Expenditure incidence
Health Education
Source: Filmer 2003b
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Making Services Work for Poor People
• Public spending benefits the rich more than the poor
• Money fails to reach frontline service providers
– In Uganda, only 13 percent of non-wage recurrent spending on primary education reached primary schools
How are services failing poor people?
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Making Services Work for Poor People
• Public spending benefits the rich more than the poor
• Money fails to reach frontline service providers
• Service quality is low for poor people
How are services failing poor people?
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Making Services Work for Poor People
Examples of low service quality
• India: Absenteeism rates for teachers in government primary schools: 50 percent
• Bangladesh: Absenteeism rates for doctors in primary health care centers: 74 percent
• Zimbabwe: “nurses hit mothers during delivery”
• Guinea: 70 percent government drugs disappeared
• Bangladesh: Arsenic has reduced rural drinking water access from 97 to 75 percent
• India: Delhi & Chennai get 4 to 6 hours of water per day, Hyderabad gets 1.5 hours every other day
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Making Services Work for Poor People
A framework of relationships of accountability
Poor people Providers
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Making Services Work for Poor People
Poor people Providers
Policymakers
A framework of relationships of accountability
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Making Services Work for Poor People
Poor people
Policymakers
A framework of relationships of accountability
Providers
Voice
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Making Services Work for Poor People
Mexico’s PRONASOL, 1989-94
• Large social assistance program (1.2 percent of GDP)
• Water, sanitation, electricity and education construction to poor communities
• Limited poverty impact – Reduced poverty by 3 percent– Even an untargeted, uniform per capita transfer
would have reduced poverty by 13 percent
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Making Services Work for Poor People
PRONASOL expenditures according to party in municipal government
Source: Estevez, Magaloni and Diaz-Cayeros 2002
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Making Services Work for Poor People
Ah, there he is again! How time flies! It’s time for the general elections already!
Why don’t services work for poor people?
Source: R K Laxman
Making Services Work for Poor People
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Making Services Work for Poor People
A framework of relationships of accountability
Providers
Policymakers
Poor people
Compact
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Making Services Work for Poor People
Policymaker-provider:Contracting NGOs in Cambodia
• Contracted out: NGO managed & could hire, fire, & transfer staff, set wages, procure drugs
• Contracted in: NGO managed and could transfer but not hire and fire staff
• Control group: Services run by government
12 districts randomly assigned to each category
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Making Services Work for Poor People
Contracting for Outcomes: health services in Cambodia
Source: Bhushan, Keller and Schwartz 2002
Use of facilities by poor people ill in previous month
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Politics, patronage, and poor network services
POLITICIANS
EMPLOYEESUTILITY
COMPANY
CONNECTEDPOPULATION
Operational subsidiesAppointment of directors
Political favours
Artificiallydepressed
tariffs
Poorquality of
service
Over-staffing
UNCONNECTEDPOPULATION
High prices
CONTRACTORS
Untendered contracts
Making Services Work for Poor People
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Making Services Work for Poor People
A framework of relationships of accountability
Poor people Providers
Policymakers
Client power
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Making Services Work for Poor People
Keeping girls in secondary school in Bangladesh
• Girls to receive scholarship deposited to bank account set up in their name if
• Attend school regularly• Maintain passing grade• Stay unmarried
• Schools receive grants based on number of girls enrolled
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Making Services Work for Poor People
What not to do
• Leave it to the private sector
• Simply increase public spending
• Apply technocratic solutions
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Of course we have progressed a great deal, first they were coming by bullock-cart, then by jeep and now this!
What not to do…
By R. K. Laxman
Making Services Work for Poor People
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Making Services Work for Poor People
What is to be done?
• Expand information
• Tailor service delivery arrangements. One size does not fit all
• Why do democracies fail to deliver services? Think about the politics of service delivery
• Services just for poor people or for all?
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Making Services Work for Poor People
One size does not fit all
• Different sectors & countries need different accountability relationships to be strengthened
• Making just one link more effective may not be enough, & may cause problems: over-supervising curative care, promoting user groups to detriment of local government
• So, a constellation of solutions needed to enhance accountability, each matching a particular set of conditions
• Impact evaluation helps us learn what works, where, and why
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Oh yes, this village has improved a lot, sir – it’s almost like a big city now – no water, no electricity here either!
By R. K. Laxman
Making Services Work for Poor People
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Making Services Work for Poor People
Poor people Providers
Policymakers
Services work for poor people when accountability is strong
Available at: http://econ.worldbank.org/wdr/wdr2004