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November 12, 2015
1:30 – 5:00 pm Sheraton Grand Sacramento Hotel
World Café: Advancing Patient and Family Engagement in California
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STRATEGY
for Improving Quality, Safety & Experience
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Change Domains for P/F Engagement
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The World Café Assumptions:
• People already have within them the wisdom and creativity to confront even the most difficult challenges;
• The answers we need are available to us; • We are Wiser Together than we are alone.
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Join in conversations about what matters
• What are some of the outstanding practices in partnership with patients / families that we already do in California?
• How can we help California hospitals become true national exemplars of patient/family partnership?
• How do we unify and make a deep commitment to this work?
• How do we adequately consider cultural diversity that is present in California?
• How do we achieve equity in engagement?
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Format
Process • 5 rounds of questions • After 3 rounds we will
pause and collect some wisdom and insight in the room, note some patterns
• Summary at end
At your table • Groups of 4 • 1 person is wisdom keeper and
stays at table to transmit insights from previous group. Shares insights and salient points. Wisdom keeper need not repeat this role; it becomes a shared role
• All others – mix yourselves up to promote diversity and relocate.
• Draw on flip chart paper, make notes, doodle. As you talk, scribe insights, patterns, important questions
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Q 1: What’s already working well?
• Achievements • We are proud of . . . • Best practices
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Q 2: What’s our vision of the ideal state of partnering with patients and family?
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Q 3: How can we partner with patients/ families specifically around safety & harm reduction?
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Pause
• 10 minute break • 30 minutes to collect wisdom in the room
• Sense making • Reflections • Hearing what we are
creating together
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Q 4: What will I do to create/enable/encourage partnerships with patients and family?
• My commitment to act • Focusing on my sphere
of influence I will . . . • I wonder if I might . . .
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Q 5: What will we do together?
• “We” is the whole group in this room.
• What is possible for all of us to achieve; how?
• How can we learn from each other as we make this happen?
• How can HQI help to unite the effort?
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Wrap-Up