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WorkplaceBULLYING
Ankush Agrawal
10119006
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Definition-by the Workplace Bullying and Trauma Institute,USA
“Workplace Bullying” can be defined as unwelcome
(overt and subtle) behaviors on the part of one or more
individuals whose actions have the effect of causing
psychological harm thereby hampering the target’s ability to perform his/her job.
According to the Institute, it is more common thansexual harassment or verbal abuse.
It is the deliberate, hurtful, repeatedmistreatment of employees drivenby a desire to control.
Bullying behavior may exist at any level of anorganization.
Bullies can and often are managers and supervisors aswell as co-workers.
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Did you know?
The word “Bully” use to mean the
total opposite of what it means now.
Five hundred years ago, it meant
friend, family member or sweetheart.
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DirectPhysical – hitting, kicking, pushing,
stealing, hiding or ruining someone’sthings.
Making someone do something theydon’t want to do.
Verbal – name calling, teasing,
insulting, threats.
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Indirect
Relationship Bullying – gossiping, spreading rumors and
lies about someone.
Making someone feel left out or
rejected.
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Workplace Bullying Examples
Being shouted at or humiliated
Being the target of practical jokes
Blame without justification
Exclusion or social isolation
Physical intimidation (proximal)
Excessive micro-managing
Purposely withholding vital information
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Examples (cont.)
Setting impossible goals forsubordinates to reach
Blocking potential training andemployment
Tampering with an employee‟s personalbelongings
Removing areas of responsibility withoutcause
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Bullying – You Decide?
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How does it make you feel?
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The Effect of Bullying
-A workplace Manifestation
Absenteeism
Decreased productivity
Manifestation of illness
High turnover
Increased accidents on the job
Violence
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The Effects of Bullying…
When targets believe that they havebeen bullied: Some will cut back on work
Some will contemplate leaving the job Only 10% do
Take it out on innocent family or pets
Others will steal from the job, sabotagework, damage equipment, damage personalproperty of the bully or
Contemplate a violent act and carry it out
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A Bully Prone Organization
The “Good ole boys” club
A culture of arrogance and huge egos
People live in fear of “ticking” someone off
People in some positions (Admins.) are notrespected and treated as “paper pushers”
People who come up with new ideas getsquashed or trivialized
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The “Bully” – Composite Profile
Come from all backgrounds
Are generally competent and
good at what they do.
Relish being at the center of attention, enjoy the limelight
Are ambitious and
aggressive
Tend to have poorinterpersonal skills
Are often arrogant and great
manipulators
Does not like fair competition
Feels that he/she is above the rules
Will hold grudges
Will rarely admit to make mistakes
Is quick to blame, finger – point
Won‟t hesitate to take credit for the
accomplishments of others
Great at “kissing up & kicking down”
Have little integrity
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Who is aTarget?
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The “Target” – Composite Profile
Come from all backgrounds
Are competent
Are often physically attractive
Are non-aggressive
Have a very low tolerance forunfairness and intolerance
Are independent, refuse to join
established cliquesAre helpful to others and
always willing to share
Source: “Bully In Sight ,“ TimFields
Refuse to be subservient,
subjugated or controlled
Have integrity, strong ethics and
values, are honest and trusting
Have high expectations for
authority
Are sympathetic, caring and
trusting, are quick to forgive
Tend to be talented and creative
Are well-liked, popular and
respected
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The Roots of Bullying
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Roots of Bullying
Most targets are high achievers this ismore than likely between peers / jealousy
When bullying is boss to target, it‟susually because the supervisor is
“threatened” by the target (fear)
Bullies may experience enjoymentbecause of your pain (Reuters article)
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Bullying is on the Rise…
According to a recent study by thenational Institute for Occupational Healthand Safety (NIOSH) bullying in the
workplace is on the rise.
24.5% of companies surveyed indicate
that bullying has taken place; 10.5%
involving bullying by externalcustomers
More women are becoming bullies
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Statistics on Bullying
37% of the workplace has been bullied
72% of bullies are bosses
57% of targets are female
Bullying happens four times more than
illegal harassment
62% of employees ignore the problem
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Statistics (cont.)
45% of targets report stress related healthproblems
Panic attacks
Clinicial depression
Post traumatic stress
40% of targets never tell anyone
3% of targets file lawsuits
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Dealing With a Peer Bully
Request the meeting to “discuss something important to
our relationship”….do not share anything more!
Have her/him meet you in your office or in some neutral
place
Take control of the encounter – set a 15 minute time limit
Firmly say that calls, doing email, other interruptions won‟t
be allowed
Avoid any small talk; get right to the point. Be direct.
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If the boss is the bully
Carefully consider his/her personality and how the feedback maybe received.
Start with the good – what‟s positive about the relationship!
Say what‟s not working for you, exact behaviors on his/her partthat has adversely impacted your productivity.
Express what you‟d like to see done differently.
Allow the boss to respond; don‟t get into a debate.
Commit to doing your part to make things work and to maintain aconsistent level of solid performance.
Thank her/him for hearing you out.
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8 Ways To „Bully-Proof‟ Yourself
1) Take an assertive approach early to establish
and enforce your boundaries (bullies bully
those who they think they can bully )
2) Convey clearly that unacceptable behavior isnot acceptable – silence may give the bully
the green light
3) Be forceful when the bully does not respond
to peaceful, reasonable approaches – butnever resort to physical acts
4) Hold the bully accountable for his/her
behavior
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8 Ways To „Bully-Proof‟ Yourself
5) Speak with authority and with a commanding
presence - any perceived weakness makes
you susceptible
6) State your demands using “you” statements -
tell the bully what you want in a firm way;
it will get his attention
7) Don‟t be thrown off by taunts and don‟t
respond in kind – address the bully byname and tell him or her to stop!
8) Avoid giving them long explanations; be clear
that certain things are
non-negotiable and not open to debate!
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Keep in Mind
Conflict Happens.
Situations happen but work
should not hurt.
Remember: The only thingyou can truly control is howyou choose to respond.
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The Power of an Apology
A sincere apology benefits the giverand receiver.
Shows respect and empathy for thewronged person
It is a way of acknowledging an actthat if left un-noticed may
compromise the relationship.
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Some things you can say if someone is
getting bullied.
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The Golden Rule
“Treat others the wayyou want to betreated”
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