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Working with the Local Community to Tackle Graffiti
Love LewishamNigel Tyrell
Head of EnvironmentLondon Borough of Lewisham
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Working with the Local Community to Tackle Graffiti
• Educating the public and raising awareness through innovative initiatives and projects
• Role technology can play in combating environmental crime
• “Love Lewisham” – successes and lessons learnt– Making savings and working more efficiently
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Community Action
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Graffiti Busters• 120 residents trained to
remove graffiti– Given ‘Graffiti Buster’
Kits– 36 Neighbourhood
Action Teams
• Regular ‘Graffiti Buster’ days
Campaigns
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‘My Street Makeovers’
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Campaigns• Getting the Mayor
on the telly and in the papers!
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‘Shop a Yob’
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‘Shop a Yob’
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Campaigns• Local Celebrities help to
publicise fight against graffiti
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Campaigns• Local schools take part
in refuse-truck poster competition
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Campaigns• Businesses targeted for
high-level graffiti
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Campaigns• Councillors take part in
‘Graffiti Challenge Day’
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Campaigns• NTL/Virgin Media fund
proactive graffiti removal work
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Love Lewisham
• Started in 2004 (as Cam2Web, internal pilot)• Launched to public in 2005• New Statesman ‘New Media’ Award 2006• LGC Awards 2007
– Highly Commended
• MJ Awards June 2008– Finalists in 2 Categories
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Simple and effective
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Love Lewisham• Ability to show "before"
and "after" pictures
• Staff can demonstrate what has been achieved
• Councillors and citizens can see that a problem has been dealt with
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Love Lewisham Benefits• Environmental issues are
now far easier to report.– More staff report
problems - fewer issues to irritate residents
• Open resident/Member engagement– Our response is public
and accountable
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Practical Partnerships
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Cross-service collaboration
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Bloggers
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Councillors
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Love Lewisham Results• Dramatic improvement
in the time taken to remove graffiti– From 2.78 days in 2003
(before ‘Love Lewisham’) to 0.50 days to complete now
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Love Lewisham Results• In the same period the
number of graffiti removal jobs reported has trebled. – The resources to do the
job stayed the same.
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Res
iden
t S
atis
fact
ion
Resident Endorsement
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Love Lewisham Results• Reports of graffiti have fallen by
about 30% this year. – Metres removed and the number
of jobs has also fallen.
• Less graffiti has been observed from our own monitoring, down from 18% (05/06) to 9.43% this year
• Independent monitoring (EnCams) shows a similar trend, down from 16% last year to 9.3% this year.
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Resident EndorsementBVPI Indicator
Previous Score
New BVPI Score Change
Confidence Interval
Previous CPA Threshold
New CPA Threshold
BV89 Cleanliness 52 68 +16 2.73 Lower UpperBV90a Waste Collection 67 80 +13 2.36 Lower MiddleBV90b Recycling - 56 - 3.17 Lower MiddleBV119e Parks and Open Spaces 65 76 +11 2.56 Lower Middle
• Resident satisfaction with the Council’s street cleaning services (BV89) has leapt from the lower quartile to the upper quartile since the scheme was introduced.
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Now: Meet in Our Space
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Aim: Meet in Shared Space