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Welfare Transition
Automated Pre-penalties and Sanctions
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Objectives
Understand Automated Pre-penalties and Sanctions
When they start and how does the client know
What must the Career Manager do
Automated Sanctions and the Forgiveness Policy
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492
Engagement Letter
491
Initial Assessment
Initial Engagement Activity Codes
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The participant has 7 days from the date the Engagement Letter is
mailed to
Complete the Initial Assessment
Meet with a career manager to be
removed from the automated process
When does the pre-penalty start?
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How does the system know when to start?
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How do the 7 days work?
• Customers will have 7 days to complete the NOMA requirements
• Some participants may get more than 7 days if– The end date of the NOMA requirement is on a
weekend– The end date of the NOMA requirement is on a
holiday
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Mail Date
Day 7
NOMA Requirements due
date
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Referral Date
NOMA Requirements due
date
NOMA Mail Date
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Client Screens – Initial Engagement
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OSST
Generates DEO-WTP form 2290
Mails 2290
Sends an alert to case manager
Case Manager
Makes oral attempt
Provide pre-penalty counseling, if
attempt is successful
Enter case note
What happens if the participant fails?
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Case Manager Oral Attempt/Counseling Alert
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Pre-penalty Counseling To-Do
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What does the Pre-penalty letter say?
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What happens if the oral attempt IS NOT successful
System generates 2290
System mails 2290
Case Manager’s oral attempt – unsuccessful
and no contact from customer
System requests sanction (Auto
sanction) on day 11
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What happens after an automated sanction has been requested?
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What must the customer do if the oral attempt is successful?
Log in to OSS
T and Co
mplete the Initial
Assess
ment
Counsel the participant and set an
appointment date/time to
meet with you
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What happens if the oral attempt is successful and…
The client logs in, completes the Initial Assessment
The client attends the appointment
End code 492 – Skill Development Screen
End pre-penalty with complied – Alternative Plan Screen
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What happens if…Client logs in and completes the Initial Assessment
DOES NOT attend the appointment
Case manager notates the failure in case notes
This is a 2nd failure – set alert for 3 days
End Code 492 with “Not Completed”
Manual Sanction Request if no good cause
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Automated Sanctions and the Sanction Forgiveness Policy
OSST
Clearly less than six months
Clearly more than six months
Requests the appropriate level sanction
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Sanction Forgiveness – Alert and Case Note
Alert
Case Note
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To learn more about non-automated Pre-Penalties and Sanction, please visit our website and access the three part “Pre-penalties and Sanctions” series. Click on the hyperlink to visit the program training page• Program Training • [email protected]
End of Automated Pre-penalties and Sanctions