THE GAME IS ON!
GAMIFICATION OF
EMPLOYABILITY SKILLS
Welcome to session 4.08
Hall 2H2, Level -1, ACC, 14 September, 16.00-17.00
September 20, 2016 Slide 2
Structure
Employability Matters
How to train Intercultural Competencies?
Best Practice Example
What can an Higher Education Institution do?
Gamification
Let’s play!
NANNETTE RIPMEESTEREXPERTISE IN LABOUR MOBILITY
THE NETHERLANDS
Hall 2H2, Level -1, ACC, 14 September, 16.00-17.00
Expertise in Labour Mobility
enhancing international labour mobility
• businesses• governments• higher education• individuals
• research• writing• presenting
• i-graduate• Careers Made in • CareerProfessor.works
Expertise in Labour Mobility © 2016
September 20, 2016 Slide 5
Employability & Cultural Differences
Employability what is it?
A set of skills & qualities that an employer is looking for in a potential employee. Feeling employable is achieved when a person’s talents are supported to the max.
JOB
HARD SKILLS• industry specific• trained by experts/HEIs
SOFT SKILLS• universal • acquired by experience /
enhanced by study abroad
Source: Expertise in Labour Mobility
the importance of employabilitythe world is the playground of today’s students
www.careerprofessor.works © 2016
E = (Q + WE + S) x C
formula for employability
Expertise in Labour Mobility © 2016
formula for employability
E = (Q + FE + S) x C
Expertise in Labour Mobility © 2016
what are employers looking for?
Source: ERASMUS IMPACT STUDY, European Commission, 2014
“THE TYPE OF SKILLS THAT YOU EITHER BUILD ABROAD OR WHEN ENGAGING WITH DIVERSE PEOPLE (FROM OTHER CULTURES)”
WHAT EMPLOYERS WANT?
Source: http://www.labourmobility.com/employability-matching-employers-needs-student-capabilities/
Interculturally competent people
Sou
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Car
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rofe
sso
r.w
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how to train those intercultural
competences that employers are
looking for?
www.careerprofessor.works © 2016
It’s the use of game elements in educational non-game environments
Examples
- fire drills
- flight simulations
- baby games (colours, shapes)
- frequent flyersmiles/happy meals/etc
- badge collection in addiction battles
Gamificationthe what?
Gamificationthe why?
More than 1.2 billion people are playing games.
Over 700 million people game online around the world.
We spend 3 billion hours a week as a planet playing video games.
The average young person racks up 10,000 hours of gaming by 21.
www.careerprofessor.works © 2016
Gamification makes use of the human desire to compete, against others and against themselves.
Gamificationthe how?
I hear and I forget. I see and I remember. I do and I understand.Confucius
Expertise in Labour Mobility © 2016
Let me show
you what my
UNI did for my
career
Source: International Student Expectations: Career Opportunities & Employability
Expertise in Labour Mobility © 2016
Technology is a game changer in HigherEd
Careers Advice & Gamification
Expertise in Labour Mobility © 2016
Expertise in Labour Mobility © 2016
Expertise in Labour Mobility © 2016
Expertise in Labour Mobility © 2016
Gamificationwhy not …
Optimistic & self motivated: Gamers are characterized by extreme self-motivation.
Keen & productive: Game play makes the gamer happier while working, optimizing their productivity and enjoying it.
Curious & Studious:A game mindset invites students to be more curious & eager to learn.
Expertise in Labour Mobility © 2016
… learning to deal with failure:Gamers build resilience and learn how to deal with failure and ‘happily’ progress to the next step.
Gamifying soft skills
Knowledge, comprehension of cultural differences & skills to apply them develop one’s intercultural competences* that are high in demand by employers.
* Source: Dr. Darla K. Deardorff in Journal of Studies in International Education, Fall 2006, 10, p. 241-266 and in The SAGE Handbook of Intercultural Competence, 2009 (Thousand Oaks: Sage)
The knowledge & understanding gained by engaging with cultural scenarios in games translate into soft skills that are transferrable to real-life situations.
Expertise in Labour Mobility © 2016
Gamification of careers advice
www.careerprofessor.works © 2016
Features
Available 24/7
More accessible
Fun element
Additional to careers support offices
Implementation
10 tips on implementing gamification of careers advice to prepare students for a global workplace
- VISTA article, IEAA magazine, Nannette Ripmeester & Veronika Norvaisaite “Gamification and (the
Quest for) Global Employability”
EDILIO MAZZOLENIUNIVERSITÀ CATTOLICA DEL SACRO CUORE
ITALY
Hall 2H2, Level -1, ACC, 14 September, 16.00-17.00
The game is on:
gamification of employability skills
Liverpool 2016
#3 for Employer
Reputation in Italy
#132 for Employer
Reputation worldwide
Source: QS WUR 2016
Italian job market
Italian employers highly value international study experience when recruiting -> soft skills
Source: QS Intelligence Unit – A division of QS Quacquarelli Symonds Ltd.
Strategic framework (2)
Source: QS Intelligence Unit – A division of QS Quacquarelli Symonds Ltd.
# of internships & job placements (undergraduates and graduates):
Around 6,000 every year
10% international
Using the UCSC network Engagement with employers
Qualitative research on:
A.“The value of training and experience abroad as a factor in their hiring practices”
B. “Employers’ perception of the role of Universities in the transitioning process of graduates into the professional workplace.”
Employers interviewed
Source: QS Intelligence Unit – A division of QS Quacquarelli Symonds Ltd.
21 interviews lasting 1 hour - 18 interviews of heads of HR departments in organizations in different sectors- 3 interviews of professionals in personnel selection
Employers answers: Specific vs Anecdotal
Research Findings
THREE MAIN AREAS:
- Students’ Soft Skills
- Perception of the Value of specific International Programs
- Evaluation of and expectations on the role of Universities
ORGANIZATIONAL SKILLS AND SENSE OF RESPONSIBILITY
COMMITMENT and HUMILITY
What companies require and expect of new graduates:
New graduates who haveundertaken an experience
abroad are:
MORE MATURE AND ADULT MORE AUTONOMY FASTER LEARNERS MORE EFFICIENT MORE DETERMINED IN
REACHING FIXED OBJECTIVES MORE ABLE TO DEAL WITH
UNFORESEEN CIRCUMSTANCES AND PROBLEMS
AUTONOMY AND PROBLEM SOLVING
A wish to learn and being prepared to gain knowledge and skills
Respect commitments undertaken: accepttasks complete them efficiently and successfully, within given time limits. Thisincludes work placements or interships.
Know how to manage tasks and unforeseencircumstances without always asking for support from a tutor.
Soft skills (1)
MORE INCLINED TO ACCEPT DIFFERENT AND VARIED TASKS AND RESPONSIBILITIES
MORE INCLINED TO ACCEPT CHALLENGES, LESS FEARFUL OF ACCEPTING TASKS THEY HAVEN’T UNDERTAKEN IN THE BEFORE
BETTER PREPARED TO ACCEPT WORK RUSHES
MORE PROACTIVE, CREATIVE, ABLE TO HAVE ORIGINAL IDEAS AND TO GIVE SUGGESTIONS.
What companies require and expect from new graduates…
New graduates who haveundertaken an experience
abroad are…
FLEXIBILITY
INQUISITIVENESS AND CREATIVITY
Accept different tasks and resonsibilitieseven when not exactly in line with their ownwishes and professional profile. Willing to accept challenges.Adapt to changes in demands at work e.g. manage stress, be prepared to work outsideworking hours.
Liveliness and intellectual curiosity, a thirstfor knowledge, lateral thinking: essential for learning and valuable for the company, for survival in a difficult market wherereinvention is often necessary.
Soft skills (2)
What companies require and expect from new graduates:
New graduates who haveundertaken an experience abroad
are:
RELATIONAL SKILLS
Teamwork skills. Know how to create rapport and interact appropriately with those within and outside the company e.g. clients, suppliers, partners etc.
BETTER AT TEAMWORK BECAUSE THEY ARE USED TO INTERACTING WITH VARIOUS TYPES OF PEOPLE AND THOSE DIFFERENT TO THEMSELVES (THEY ARE ABLE TO LISTEN AND OBSERVE OTHERS, RESPECT THEIR OPINIONS, ACCEPT DIVERSITY ETC.)
BETTER ABLE TO BEHAVE APPROPRIATELY IN DIFFERENT CONTEXTS AND ACCORDING TO THE LEVEL OF THE INTERLOCUTOR
FASTER AT UNDERDERSTANING THE RIGHT STYLE OF BEHAVIOUR TO ADOPT WITH A CLIENTE, SUPPLIER OR PARTNER ETC., WHETHER ITALIAN OR FOREIGN, AND BETTER ABLE TO COMMUNICATE AND ACT IN A SUITABLE MANNER
Soft skills (3)
What companies require and expect from new graduates:
New graduates who haveundertaken an experience
abroad are:
Knowledge of English is by now a prerequisiteKnowledge of other languages may be relevent in some contexts
MORE EFFICIENT WHEN COMMUNICATING IN THE FOREIGN LANGUAGE THEY HAVE STUDIED, WHETHER FACE-TO-FACE, ON THE PHONE, VIA EMAIL ETC)
MORE PREPARED TO ACCEPT WORK TRIPS ABROAD AND LONG TRIPS ABROAD
BETTER ABLE TO ADAPT TO NEW CONTEXTS WHEN ON WORK TRIPS
KNOWLEDGE OF A FOREIGN LANGUAGE
TO BE PREPARED TO TRAVEL
Travelling for work is usual for many rolesand companies
Soft skills (4)
Educators vs employers
Students vs employers
Source: “”Well-Prepared in Their Own Eyes”, AACU, https://www.insidehighered.com/news/2015/01/20/study-finds-big-gaps-between-student-and-employer-perceptions
Are college graduates well prepared in each area?
CareerProfessor.works at UCSC
The system
Career information, platform to connect with
peers & alma mater
Continuous contact & information
CareerProfessor.works is a tool consisting of a website & an app:• For students – interactive career info• For HEI – management info
CareerProfessor.works at UCSC
How it works - Universities
500 invitationsStudents & alumniResponse rate 17%
415
415
0
85
30
55
4
09-09-2016
09-10-2016
CareerProfessor.works at UCSC
Data reports - website
1. Division by graduation date: 2. Division by degree:
Data reports - website
3. Division by gender: 4. Division by nationalities:
Data reports - website
5. How happy are you in hindsight with your study choice?
Data reports - app
Did/Do you receive sufficient help from your university in finding employment?
Data reports - app
Would you like to receive more careers advice from your university?
Data reports - app
How well do you feel you understand the job requirements demanded by prospective employers?
Data reports - app
How well prepared do you feel for the job market?
Student feedback
“Last week I had the chance to use the website for preparing some job interviews.”
F. Settanni, Italy
“I find extremely useful the detailed information about the specific country, especially the cv template.”
T. Hartanto, Indonesia
“My attention was caught by the section "games": this is an interactive and attractive way to learn something new and useful for our future!”
E. Maiocchi, Italy
Conclusion
Employability is here to stay on UCSC’s agenda:— keep monitoring the situation to know where and how to
provide career support efficiently— provide students and graduates with career advice in the
most engaging and innovative ways
Would you like to receive more careers advice from your university? 2015: %?
2016, 2017, 2018…
Close the Gap
gamification of cultural scenarios
Play time!
An informative quiz based on CareerProfessor.works
1. Doing Business – 2 questions
2. Social Interactions – 2 questions
3. Job Hunting – 2 questions
When negotiating in South Africa, interrupting your counterpart is:
Part of the discussion and shows strength of
will.
Considered rude and should be avoided.
Encouraged, and is admired.
A. B. C.
Question 1
How well received is negative feedback in Portuguese business?
Very well, as it gives a chance to improve in
the future.
Somewhat uneasy, but secretly appreciated.
Not well at all and should be avoided.
A. B. C.
Question 2
How do you greet somebody from Singapore?
It depends on their ethnicity and age.
It depends on their religion.
It depends on which part of Singapore they come from.
A. B. C.
Question 3
It is a bad sign in Russian meetings to:
Sneeze while introducing yourself – a
sign of weak personality.
Wear red – the colour of cheating.
Shake hands across the door threshold –
a sign that the friendship won’t last.
A. B. C.
Question 4
What is preferred in an on-line application in the US?
You send both your resume and application
letter as attachment.
You sendyour resume as
attachment and your application letter in
the body of the email.
You send both your resume and
application letter in the body of the
email.
A. B. C.
Question 5
Below are common questions interviewers in Japan might ask,
except:
What kind of job would you want if you joined
us?
What is the range of salary you are
expecting to get?
What other companies are you visiting besides us?
A. B. C.
Question 6
SPEAKERS:
EDILIO MAZZOLENI - UNIVERSITÀ CATTOLICA DEL SACRO CUORE
NANNETTE RIPMEESTER EXPERTISE IN LABOUR MOBILITY
Thank you for joining us!
Hall 2H2, Level -1, ACC, 14 September, 16.00-17.00
September 20, 2016 Slide 63
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