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Welcome!2018 User Group Conference
Elevate your game!
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Hi, I am
Randy McIntyre
General Manager
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We understand your business
Agriculture Construction Truck Refrigeration
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Welcome!
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Build Knowledge Base Make it easy to discover Produce timely how-to articles
40% of requests for assistance come via e-mail.
Less than 50% of them could be answered without more information.
Our Goals – Customer Service
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Our Goals – R&D
1. Fix Accounting Batch Issues
1,600 calls/yearAverage time > 1 hour
4. Hire technical writer and introduce new Knowledge Base
2. Improve AP Vendor Lock 3. Streamline Sales Tax Report
Reduce by 60%
500 calls/year
Eliminate 80% What’s the goal?
340 calls/yearAverage time = 2.5 hours
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The Conference Experience
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Meet the team – We are here to help!
Wendell KnightVP, Dealer Services Keystone
Phillip ConophyVP, Development
Steve PrattKim ConoverResponse Line Lead - Network
Services
Jennifer BoucherResponse Line Rep
Mike StanovichResponse Line Rep
Tracy GriffinInstall Manager
Tim Dyck
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Trace AbbottRegional Sales
Jason GrayInside Sales
Jarrod KaruzaRegional Sales
Taras TrofimovContent Marketing Specialist
Ola HallakMarketing Specialist
Bruce Nelson Director of Sales
Steve BeardenRegional Sales
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Ask each other! 80Dealers
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Drop by the Lab
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Tell us what you think
Be a star & win a $500 Amazon Gift Card
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Have a productive conference
&
Enjoy your time!
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KeynoteGarrison Wynn
• Fortune 500 leader & stand-up comedian
• Author of “The Real Truth about
Success” & “The Cowbell Principle”