© 2014 Ayehu Software Technologies, Ltd. All rights reserved.
How To Calculate the
Return on Investment (ROI)
of IT Process Automation (ITPA)
starting at
11:00am EDT / 8:00am PDT
Today’s webinar will be presented by:
Guy Nadivi
Business Development Manager
© 2014 Ayehu Software Technologies, Ltd. All rights reserved. slide 2
Company Background
• Leading innovator of IT Process Automation Software
• Founded in 2007, Headquarters in New Jersey
• Concept born out of real customer need
• Product first launched in 2009
• Flagship product: eyeShare™ IT Process Automation v4.6.1
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Sample of eyeShare Users
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Why Is Ayehu Giving This Webinar?
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Secret ROI Formulas
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Don’t Tell Anyone
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OK, Go Ahead & Tell Everyone
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Calculating 4 Types of ROI Savings
• Downtime Reduction
• Task Automation
• Mean Time to Resolution (MTTR)
• Soft ROI
Timespent onsinglemanual task
Frequencyof performingtask per month
Costperhour
12monthsx x x =
YearlySavings
Calculating Task Automation Savings
Example
5 Hoursservermaint.
x 4 Times x $75 x 12 =$18,000
Year
Which Tasks Should I Automate?
• Freeing up server disk space
• Password Resets/Unlock Accounts
• Shutting down remote computers
• Monitoring Files and Folders
• Restarting Windows services
• Automating SQL Queries
• Changing service account passwords
• Monitoring Windows Event Logs
• Automating VMware tasks
• Incident Escalation Process
HourlyLossof
revenuesin $US
Average Durationof system
downtime (in hours)
Outagesperyear
x x =Yearly
DowntimeCosts
Calculating Downtime Savings
Step BYearly
DowntimeCosts
xReduced
Outages (%)due to automation
=YearlySavings
Step A
HourlyLossof
revenuesin $US
Average Durationof system
downtime (in hours)
Outagesperyear
x x =Yearly
DowntimeCosts
Calculating Downtime Savings
Step BYearly
DowntimeCosts
xReduced
Outages (%)due to automation
=YearlySavings
Step AExample
$100,000 1 hour 12 $1,200,000
$1,200,000 10% $120,000
Incidents# permonth
Timeto resolve
each incident
Costof
personnelper hour
x x =YearlyCost of
Incidents
Calculating MTTR Savings
Step BYearlyCost of
Incidentsx
Reduced Timeto Resolve (%)
due to automation=
YearlySavings
Step A
x12
months
Incidents# permonth
Timeto resolve
each incident
Costof
personnelper hour
x x =YearlyCost of
Incidents
Calculating MTTR Savings
Step BYearlyCost of
Incidentsx
Reduced Timeto Resolve (%)
due to automation=
YearlySavings
Step A
x12
months
Example
100 1 hour $75 12 $90,000
$90,000 50% $45,000
Calculating Soft ROI Savings
• Training
• Knowledge Management
• Consistency and Auditability
• Human Errors
• Compliance and Regulation
Calculating Total ROI Savings
Task Automation $18,000
Downtime Reduction $120,000
MTTR Improvement $45,000
Soft ROI $???,???
Total Savings------------$183,000=========
Year 1
$18,000
$120,000
$45,000
$???,???
------------$183,000=========
Year 2
$18,000
$120,000
$45,000
$???,???
------------$183,000=========
Year 3
$549,000
What does an ITPA tool look like?
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Visual Workflow Designer
Rich Toolbox of Pre-Built Activities
Library of Workflow Templates
That’s All There Is To It?
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Homework
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Outsource Your Homework To Us
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Guy Nadivi
© 2014 Ayehu Software Technologies, Ltd. All rights reserved.
Please send any follow up questions to:
Guy Nadivi
www.ayehu.com
slide 23