Vivek Sharma+91-7045622717/ vivek.ib@hotmail.com

B-77, Street No. 1, North Ghonda, Delhi,India - 110053

Personal Statement

Confident, enthusiastic, adaptive and MSc International Business graduate from the University of Birmingham with more than 3 years of experience focusing on business development and customer satisfaction. I have excelled my relationship building and communication skills during my previous experiences. My sales and service experience comes from various industries which includes Textile, E-Commerce, Service, Higher Education and Hospitality. I have worked in business to business environment as well as business to customer facing roles. I have also worked in a startup; working in a startup has given me rich experiences in all the business fields.

Relevant Experience

Hult International Business School, India September2015 – PresentApplications Manager – MBA Programs

Interacting with students and counseling them according to their profiles regarding career and programs

Promoting Hult International Business School as a destination for quality education through various networking and educational events

Recruitment of students for MBA programs at Hult International Business School for their global locations

Coordinating with various educational agents in Indian market for business development

IMBesharam.com, India April2015– September2015Country Manager – Operations

Handled operations for Indian region and assisted COO of the Company Responsibilities included handling Customer service, Delivery Management, Order Fulfillment,

Store Management, Vendor Management, Payment Management and Sales Management Worked on multiple ecommerce platforms such as Shopify, Freshdesk and SnapEngage

Lindstrom Services India Pvt. L.td, India April2014 – April2015Key Accounts Manager

Handled Mumbai region and managed mega accounts such as Unilever, Mondelez, GSK, Perrigo, Abbott, Galaxy, Wartsila, Konecranes, Kellogg’s, Sandoz and many more

Responsible for a portfolio of clients worth more that 2 million Euros Involved into various business functions such as stock management, supply chain management,

production, operations and managed online ordering platform of the company Developed and presented strategic plans to improve the services of company and implemented

company’s values, mission and vision Improvedthe customer service for company in western region during my tenure

Education

University of Birmingham, United Kingdom 2012 -2013MSc International Business

Key modules include International Marketing, International Business Strategies, Issues in Management, Country Manager, Cross Culture Management and Global Talent Management

Worked and communicated with more than fifty nationalities during university education which enhanced my team skills in a diverse environment

Established knowledge on internationalization theory by analyzing national and multinational organizations

Evaluated globalautomobile market for motor bike and motor scooter industry Analyzed, identified and categorized cross cultural issues in joint venture of Peugeot and

Guangzhou municipal government in China Identified strategic issues and developed innovative business strategic solutions for Nintendo Launcheda dummy tooth paste company in Latin American region and run it effectively for a period

of ten years on an interactive software during Country Manager module Dissertation topic focused on consumer behavior towards New Zealand wine in United Kingdom

Institute of Management Education, India 2008-2011Bachelors of Business Administration

Key modules include Principles of Marketing, Strategic Management, Business Communication, International Trade and Entrepreneurship and Small Business Management

Increased and refined digital marketing skills by taking modules such as E-Marketing, E-Commerce and E-Banking

Improved strategic skills by taking Strategic Management module and attained distinction Gained valuable communication and coordination skills through variety of course work,

presentations and group assignments

Extracurricular Activities

International Student Ambassador at University of Birmingham Contributed in design and development of brochure for international students (Student Survival

Guide) at university - http://www.birmingham.ac.uk/Documents/welcome/student-survival-guide.pdf

Assisted Guild of Students and Careers Network in brand building and improving student experience

Student representative of BBA batch 2008 – 2011 at Institute of Management Education Organized several functions, inter and intra college competitions during college education

Skills

IT

MS Office MS word MS Powerpoint MS Excel MS Outlook CRM SoftwaresBasic Knowledge of Photoshop & Coral Draw IBM SPSS for Analysis

Personal Attributes

Leader Team playerQuick learner Efficient Decision Maker Excellent communicator Organized Innovative strategic Optimist Confident Effective ListenerSelf Motivated

Languages

English: Fluent Hindi: Mother TonguePunjabi: Intermediate Urdu: BasicMarathi: BasicInterests

In my spare time I enjoy enhancing my knowledge with new innovations and developments and regularly follow automobile industry

Enjoy a range of genre of music especially Rap& Hip-Hop and follow cricket regularly Enjoy going on long distance tours with my friends when possible