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Veeam Availability Console& ConnectWise Integration
ConnectWise - Bill Morgan, Senior Solutions ArchitectVeeam - Anthony Spiteri, Global Technologist, Product Strategy
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Core functionality
Easily deploy, manage and monitor your customers’ entire
Veeam backup environment
Simplifiedsetup
Flexible discoveryand deployment
Remote monitoringand management
Reportingand billing
Multi-tenantself-serviceability
Core Functionality
Automateand integrate
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Core functionality
Easily deploy, manage and monitor your customers’ entire
Veeam backup environment
Cloud Enabled! Built for VCSPs
Cloud-enabled platform built specifically for VCSPs and resellers looking to launch a managed services business
Ability to remotely provision, manage and monitor virtual, physical and cloud-based Veeam environments without any direct connectivity requirements
Simplified Setup allowing on-premises installs for Remote backup agent management and monitoring
Web-based multi-tenant portal
Native billing and RESTful APIs
Remote discovery and deployment with enhanced support for Veeam Cloud Connect
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Veeam Availability Console
Cloud gateway
Service Provider
Veeam Agentfor Microsoft Windows
(workstation)
Customer B
Veeam Agentfor Microsoft Windows
(workstation)
Veeam Backup& Replication
Customer C
Customer A
Veeam Backup& Replication
Veeam Agentfor Microsoft Windows
(server)
Veeam Agentfor Microsoft Windows
(workstation)
Veeam-powered servicesSingle port (no VPN) | TLS-secured
Veeam Availability Console with Remote Monitoring and Management
Remote managementand monitoring
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Veeam Availability Console
Cloud gateway
Service Provider
Veeam Agentfor Microsoft Windows
(workstation)
Customer B
Veeam Agentfor Microsoft Windows
(workstation)
Veeam Backup& Replication
Customer C
Customer A
Veeam Backup& Replication
Veeam Agentfor Microsoft Windows
(server)
Veeam Agentfor Microsoft Windows
(workstation)
Veeam Cloud Connect repository
Veeam-powered servicesSingle port (no VPN) | TLS-secured
Veeam Availability Consolewith Veeam Cloud Connect Backup
Remote managementand monitoring
Backup/recovery
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Veeam Availability Console
Cloud gateway
Service Provider
Veeam Agentfor Microsoft Windows
(workstation)
Customer B
Customer C
Customer A
Veeam-powered servicesSingle port (no VPN) | TLS-secured
Veeam Availability Consolewith Veeam Cloud Connect Replication
Remote managementand monitoring
Replication
Cloud Connect Host/Hardware Plan
Veeam Backup& Replication
Veeam Backup& Replication
Veeam Backup& Replication
Veeam Backup& Replication
Veeam Backup& Replication
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Cloud Gateway
On-Premises
Infrastructure as a Service
Public Cloud
Service Provider Veeam Backup& Replication
Veeam Agentfor Microsoft Windows
Or Linux (server)
Veeam Agentfor Microsoft Windows
(workstation)
Veeam Cloud Connect repository
Remote managementand monitoring
Backup/recovery
Veeam Agentfor Microsoft Windows
(server)
Veeam Agentfor Linux(server)
Veeam Backup& Replication
Veeam Agentfor Microsoft Windows
(server)
Veeam Agentfor Microsoft Linux
(server)
Veeam Availability Console
Veeam Cloud ConnectSingle port (no VPN) | TLS-secured
Veeam Availability Consolewith Veeam Cloud Connect plus Veeam Agents*
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Enhanced monitoringsupport
Greaterscalability
Newuser role
ConnectWise Manageintegration
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EnhancedMonitoring Support
Achieve greater insights into your customer environments with monitoring support for Veeam Agents managed by
Veeam Backup & Replication™ — including Veeam Agent for Linux.
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GreaterScalability
Grow your business with greater scalability support for remotely
managed virtual, physical and cloud-based workloads.
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NewUser Role
Increase security with the addition of new roles, including an operator role
with delegated access for monitoring and managing of specific customer
data, policies and workloads.
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ConnectWise Manage Integration
Simplify monitoring and management by consolidating all managed services data
into a single pane of glass through nativeConnectWise Manage integration.
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Creating a Resilient Business in an Ever Changing Ecosystem
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Services managed – HTG comparison
Figure 4: Analysis of respondents who say which managed services their organisation provides to business customers, asked to all non-HTG (150) and all HTG (31) respondents
67%
56%
53%
41%
38%
30%
27%
27%
27%
25%
21%
21%
19%
18%
15%
9%
7%
6%
87%
100%
84%
97%
97%
100%
100%
87%
13%
55%
100%
65%
100%
58%
23%
61%
52%
81%
Cloud services (SaaS, IaaS, PaaS)
Server support/management
Security services
Network and connectivity services
Data storage, back-up and recovery
Remote monitoring
Endpoint support/troubleshooting
Mobile device support and remote…
Web services
System integration
Updating/patching
Telecommunications
Helpdesk support
Cloud service monitoring
Managed print services
Internal IT department
Compliance and auditing support
VAR/reselling
all non-HTG respondents all HTG respondents
14 different services
managed, on average
5 different services
managed, on average
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Future offerings
Figure 7: “What service/s that your organisation is not currently offering, are you planning on introducing over the next 12 months?” showing only the ten services most selected, asked to all non-HTG respondents, with respondents only being able to select the services that their organisation does not currently offer to business customers (150)
25%
25%
21%
21%
19%
17%
11%
11%
9%
8%
8%
Cloud service monitoring
Endpoint support/troubleshooting
Remote monitoring
Network and connectivity services
Mobile device support and remote
working
Security services
Cloud services (SaaS, IaaS, PaaS)
Compliance and auditing support
System integration
Updating/patching
My organisation is not planning on
offering any new IT managed services…
Over nine in ten (92%) respondents report that their organisation plans to roll out new service offerings over the next 12 months
2 new services will be added,
on average
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Customer Journey
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Service Delivery ModelService Delivery Model
MANAGED SERVICE PROVIDER
CLOUD SERVICE PROVIDER
VALUE-ADDED RESELLER
SYSTEMS INTEGRATOR
INTERNAL IT
COLLABORATION/ TELECOM
AUDIO/VISUAL
MANAGED SECURITY
PHYSICAL SECURITY
SOFTWARE DEVELOPMENT
Technology Teams
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COPY/PRINTING
SECURITY PHYSICALSECURITY
INTERNET OFTHINGS
AUDIO/VISUAL
COLLABORATION DISASTERRECOVERY
LINE OF BUSINESS
APPLICATIONS
OFFICEAPPLICATIONS
NETWORKINFRASTRUCTURE
ONSITECOMPUTING
CLOUDCOMPUTING
APPLICATIONDEVELOPMENT
BUSINESSINTELLIGENCE
ARTIFICIALINTELLIGENCE
Solution Offerings to ClientsSolution Offerings to Clients
Solutions Menu
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Easily expand your services to include fully-managed backups, BaaS and DRaaS options for any existing ConnectWise Manage accounts and customers.
ConnectWise Manage Integration
Quickly resolve issues before they impact your customer's business through automatic ticket creation within ConnectWise Manage, triggered by alarms from Veeam Availability Console.
Reduce billing complexities for you and your customers with a single invoice for all services provided, integrating Veeam Availability Console’s invoices into ConnectWise Manage.
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ConnectWise Manage Integration
VeeamBackup & Replication
Virtual
Service Provider
ConnectWiseManage
Veeam Availability Console
Cloud gateway
Internet
CompaniesTicketing
Billing Veeam Agentfor Microsoft Windows
Physical & Cloud
Customer B
Veeam Agentfor Microsoft Windows
Physical & Cloud
Customer C
VeeamBackup & Replication
Virtual
Veeam Agentfor Microsoft Windows
Physical & Cloud
Customer A
VeeamBackup & Replication
Virtual
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DEMOS
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Thank you