Download - UX for the acquired disabilities
HCID2012 City University 12 April 2012
User Experience for the acquired disabilities
UX Consultant | Foolproof Accessibility Chair | UK UPA
Caleb Tang
@calebtang
1 bil People in the world currently living with a disability – 2011 WHO World report on disability
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Disability is real They exist in different forms They can be visible or hidden They can be permanent, corrective or temporary They can be born, acquired or developmental
§ Vision § Hearing § Motor § Cognitive
Many people with disabilities do not consider themselves disabled
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Medical vs. Social model of disability
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Medical Model
Social Model
Many people with disabilities are not born disabled
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§ Disabilities can be acquired through injury, accident, illness or genetic inheritance
§ Disabilities are not homogeneous, they: • may not have the same condition, • may not communicate the same way, • may not use the same tools, • may have different preference
Model of grief - Elisabeth Kübler-Ross
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Denial Acceptance Anger Bargaining Depression
“This is not real” “its not that serious”
Stage 1: Denial
“Why me?” “This is not fair!!!”
Stage 2: Anger
“OK, maybe this is temporary” “I’ll seek a second opinion”
Stage 3: Bargaining
“I’m doomed L” “I’m hopeless”
Stage 4: Depression
“OK, I’ll get on with it” “It’s not the end of the world”
Stage 5: Acceptance
Sudden vs. Gradual change
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§ Sudden change • Takes longer to learn • Comparing to the mental model during the abled days • Frustrated, angry, lack of patience, feeling hopeless etc
§ Gradual change • Unaware of the gradual development of disability • Start preparing and learning new ways to live • Trying to do as much as possible while they can • Swing between “abled” and “disabled”
Born vs. Acquired disability learning model
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§ People who were born disabled may: • Go through formal training and education • Be well connected with the community
§ While people with an acquired disability may: • Go through stages of grief • Take a long time before they are ready to learn new
ways to live • Find learning challenging depending on age,
motivation and personality
Give up on life
Learn to be independent
Rely on others
What does that mean to UX? § Disability is not homogeneous § People with disabilities have emotions too § Disabled is not what people with disability call
themselves
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Labelling: Accessibility or Preferences
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Accessibility § Not everyone with a disability
considers themselves disabled § They may not be aware or even
associate themselves with the features
Preferences § Everyone has a preference § You don’t have to be disabled to use
accessibility features § Users are more likely to try out the
feature
Placement: Visible or hidden
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Visible by default § Users are more likely to use it if its
readily available § It helps educate users that such
functionality exists § People with no disabilities may find it
suits their preference
Hidden under accessibility page § Users have to find it § Users may not aware it exists § It is technically accessible but not
usable
Marketing: Primary or accessibility feature
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§ Siri is marketed as a primary feature but it is actually a tool developed for people with disabilities
BS8878: Step 7 - Degree of user experience
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§ What is BS8878? • British standard to outline a framework for web
accessibility when designing or commissioning web products.
• 16 step process in creating accessible web products
§ Step 7: Consider the degree of user-experience the web product will aim to provide • Technically accessible • Usable • Satisfying or enjoyable
BS8878: Step 7 - Degree of user experience
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Technically accessible
Usable SaMsfying or enjoyable
Blog: Personas – Inclusive requirements
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Start including disability experiences in your personas http://www.foolproof.co.uk/personas-inclusive-requirements/
Questions? Thank you
@calebtang