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Page 1: Using the customer journey to inspire business transformation - Bob Powell, Customer Strategy Director, Virgin Trains
Page 2: Using the customer journey to inspire business transformation - Bob Powell, Customer Strategy Director, Virgin Trains
Page 3: Using the customer journey to inspire business transformation - Bob Powell, Customer Strategy Director, Virgin Trains
Page 4: Using the customer journey to inspire business transformation - Bob Powell, Customer Strategy Director, Virgin Trains
Page 5: Using the customer journey to inspire business transformation - Bob Powell, Customer Strategy Director, Virgin Trains
Page 6: Using the customer journey to inspire business transformation - Bob Powell, Customer Strategy Director, Virgin Trains
Page 7: Using the customer journey to inspire business transformation - Bob Powell, Customer Strategy Director, Virgin Trains

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Page 8: Using the customer journey to inspire business transformation - Bob Powell, Customer Strategy Director, Virgin Trains
Page 9: Using the customer journey to inspire business transformation - Bob Powell, Customer Strategy Director, Virgin Trains
Page 10: Using the customer journey to inspire business transformation - Bob Powell, Customer Strategy Director, Virgin Trains

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