Download - User Adoption Do’s and Don’ts
User Adoption Do’s and Don’ts
Lessons Learned
Karen Pheiffer
Background
• SharePoint launched in 2011 amid much fanfare.
• Server not capable of handling load sufficiently.
• Back to the drawing board…
Server upgradeDatacentre Upgrade Roadmap – Phase I, (Q3 2012)
Relaunch 2012
Training
Training
Training
Support?
WIIFM?
Things the
Business Values
Things I Value
Things the collective
Values
Sweet Spot
Benefits the
business so you’ll
probably have to
force me/us
Makes my life
better
Makes our lives better
Social
Mavens
Mavens
Governance
• Define your Governance Policies early on.• Involve key personnel with defining your
policies.• Communicate your policies to the end
users.
Planning
• Lay out exactly what SharePoint can and will do, as well as why it will benefit them directly.
• Support should come from the top. Top executives should each have their own SharePoint sites
• Key people should start a blog for users.
Let end-users in on the discussion early. Not only does this help pave the way for adoption, it cuts down on development and roll-out time.
This will enable you to identify what business processes should be automated first.
Visually Appealing
Customisation
Stick to CI and involve Marketing
Campaigns
• Keep users excited by sending out quick tips and include links to the training material.
• Also remind them of when and where the next course will be.
Competitions
We ran several successful competitions• Edge Valentines Competition 2013• Edge Easter Egg Hunt 2013• Edge Photography Competition 2014
Where to now
Where to now
Questions
