Download - Urolime Technologies Brochure
IT is not a tough ride anymore
We are…
UROGULF Group consist of 23 Verticals with over 165 o�ces in 6 countries and more than
1200 people on its rolls. UROGULF is eulogized as the pioneer in Certi�cate Legalization. We
work in partnership with Central Government departments like MEA, Human Resource
department and above 70 embassies around the globe. Our Mission is to grow extensively
without compromising in quality. We will continue to operate in all categories catering to
di�erent segment in the market. The term “GROW WITH UROGULF” is applicable to you and
to millions who would like to join hands with us.
Urolime Technologies a Urogulf Group company has made ground breaking
accomplishments in IT Infrastructure services. UROLIME recognizes the importance of
protecting and maximizing your investment in your IT assets by providing a broad array of
services designed to keep you up and running. UROLIME’ s Remote Infrastructure
Management Services provides a �exible, a�ordable suite of services to help you monitor
and manage your infrastructure more e�ciently and cost-e�ectively, either on site or from
our facility in Cochin. We also support your people and technology through our 24x7x365
certi�ed help desk.
SOD Technologies is a Global IT services company providing Technology consulting, Custom Application Development, Enterprise Mobility , Open Source Web Development and Enterprise CMS.
Vision
To be a partners of choice for corporation in crating competitive advantage through
technological excellence. We believe in producing results for our customers by viewing our
relationship with the client as an opportunity to prove our capabilities.
OUR TECHNOLOGY VERTICALS
Urolime’s enterprise cloud services o�ers the best-in-class cloud computing services in India
with its unparalleled expertise in Business solutions on cloud. The platform o�ers a bouquet
of intelligent services for enterprises looking to grow their business based on contemporary
technology with minimal-to-zero capital expenditure on physical hardware, almost
instantaneously, thus leading to a faster time-to-market.
www.urolime.com
Service Portfolio in a Glance
UROLIME have been delivering IT Services and solutions in the dynamic environment for the
past 6+ years where business and technology converge strategically to ful�ll objective
“Adding values to customer”. UROLIME’s diversi�ed portfolio is backed by its ample project
management experience earned through serving global clients.
At UROLIME, every solution delivered is directed by ITIL best practices. Following ITIL
standards have enable us with the capabilities produce reliable solutions, which fully meet
customer requirement and expectations leveraging value addition in every customer
engagement.
Our Services include:
IT infrastructure Support
Managed services
IT Consulting
Disaster recovery
Virtualization as a service
....
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Infrastructure as a service
Dedicated Servers
Public Cloud
Private Cloud
...
IT Sta� Augumention
VoIP Services
Call centre suite
HostedPBX / Dedicated VoIP Server
IVR Solutions
...
VoIP Products
Voice broadcasting
Callfree
...
Cloud Solution
Business Email
Cloud Backup
Hosted application
www.urolime.com
Urolime Managed Services
Urolime Managed services model allows client organization to outsource the IT
management and operations to us thereby ensuring that our client’s IT services are e�ective,
e�cient and aligned to their business objectives. Our managed services model alleviates
many of our client organization’s burdens by taking over operations –including
management, monitoring and maintenance of systems and datacenter infrastructure. With
Managed services organizations can transfer the risk to the service provider, leverage the
provider �exibility and grow without hiring additional employees.
Engaging Urolime to manage your IT services will improve:
. Cost e�ectiveness and �nancial performance: this includes reducing non-discretionary
spending, getting more out of investment and achieving performance
. Business and IT alignment: your business strategy will drive your IT function which in turn
ensures you accomplish your business goals
. Reduced risk through standardized operation
. Improved end-user experience: continuously identifying improvement opportunities and
driving service and delivery metrics
Urolime collaborate with customers to mitigate all the operational hassles of monitoring,
maintaining and managing business applications and infrastructure. This helps our
customers achieve the balance between business and operational priorities.
Urolime SEDEO Methodology
Urolime uses worldwide standards for ensuring consistent quality of its deliverables across
countries and business units. These standards are gathered in the SEDEO Methodology, a
global Managed Service delivery methodology for strategizing, evaluating, designing,
executing and operating complex programmers using the �ve phases in SEDEO. SEDEO
focuses on providing long-term competitive advantage to our clients as a basis for a
long-term relationship with them.
M a n g e d S e r v i c e s
www.urolime.com
Managed Services Portfolio: Urolime provides a comprehensive set of best practices for IT service management, which helps to achieve business e�ectiveness and e�ciency in the use of Information Technology. The detailed service spectrum is given below:-
Methodology for
Managed Services
O
perate Strategize Evaluate Design
E
xecu
te. Strategize : Understand Business Drivers; Set up long
term and Short term goals
. Evaluate: Business Process Set-up; Business practices
Set-up; People plan to realize strategy
. Design: Architecture Hardware/Network/ Application
Security; Vendor identi�cation & Quali�cation
. Execute: Setup People, Process, Technology, Timelines and Dependencies
. Operate: Manage and Operate Infrastructure; Monitor and review for continuous
improvement
Our service delivery model is based on ITIL guidelines and robust transition methodology.
This ensures smooth transitions into steady-state managed support, based on service level
objectives.
www.urolime.com
Our Managed Services Portfolio includes the following:
Email Server Management Remote Monitoring (24X7X365) Support using Automated Tools
Server Management Responsive Help Desk Support Asset Lifecycle Management
Database Management Proactive Maintenance & Hardware Upgrades Network Support Backup and Storage Security, Vulnerability & Patch Management
Management Risk Avoidance
Reporting and Achieve Regulatory Antivirus and Spyware
Administration Compliance Management Hosting Services Client Application Support
Security Services Data Backup / Recovery Virtualization Email Management
Our di�erentiators
Achieved measurable short-term and long-term goals for a given technology domain
30% reduction in cost per incident
Improved service level - 95% of SLAs and 99.99% of OLAs
17% reduction in the number of incidents
E�cient and timely creation of knowledge assets
Approx. 75% increase in �rst call closures
Approx. 20% reduction in total number of support calls
World class Remote Network Operations Center (RNOC)
Service delivery approach driven by ITIL/ITSM framework
Single partner for application development, support, and infrastructure management
..........
www.urolime.com
IT Consulting Services
With a wide range of IT consulting services, we help you drive down costs by serving as an
instrumental partner in your technology planning. We leverage our deep category knowledge,
Market insight and Best-in-class tools to make your IT robust.
Associates at Urolime proactively explore emerging technologies and help organizations achieve
high performance by unleashing the power of technology to simplify business processes. They
identify suitable applications built on current technologies, analyze their impact on existing systems,
address potential risks, select prospective vendors who can supply the necessary hardware and
software, and seamlessly deploy those applications. Focusing on core business drivers, they provide
organizations fresh perspectives and a road map for IT initiatives to drive business forward.
Our IT consulting practice covers myriad services, including:
Strategy and Architecture Risk Management
Disaster Recovery and Business Continuity Security
Commercial Business Services Managed Procurement
Asset Management
....
...
www.urolime.com
Service Continuity & Disaster Recovery Consulting
Urolime IT Service Continuity Management provides a framework for developing IT
infrastructure recovery plans in support of Business Continuity Management (BCM) plans and
timeframes. Urolime IT Service Continuity Management activities include:
Working with Business Continuity Management(BCM) and Service Level Management (SLM) to
determine potential issues and recovery requirements through a Business Impact Analysis
Assessing risks, determining costs to mitigate those risks, and prioritizing which recovery plans will
be developed through a Risk Assessment
Translating recovery requirements into infrastructure options and data storage requirements
Implementing and testing backup and recovery techniques, as well as negotiating and signing
contracts for alternate site arrangements
Periodically reviewing and re�ning plans to ensure they remain e�ective as business events dictate
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www.urolime.com
Virtualization as a Service
Urolime can assist you with all aspects of virtualization. Our range of services support the
design, implementation, and management of virtualization solutions, enabling you to
consolidate resources, manage workloads, automate processes, and optimize delivery with
e�ective results. Leveraging both on-site and o�-site resources, Urolime can o�er you a
compelling combination of competence and a�ordability. Our services use a 'best of breed'
consolidation methodology, crafted through Urolime extensive experience in designing and
managing virtualized environments. This ensures consistency across the globe and provides
access to Urolime's experts and leading practices.
We also have started o�ering a Virtualization-as-a-service (Vaasa) o�ering providing
network, storage, server, desktop and datacenter virtualization. In this o�ering, we take over
a client's hardware assets, virtualize them and “rent” them back to the client on a per month
per virtual instance basis
Datacenter Virtualization Server Virtualization
Desktop Virtualization .. .
www.urolime.com
www.urolime.com
Bene�ts
Systems managed by SLA should equate to fewer breaches. Higher return on assets through
higher utilization
1. Reduced cost driven by
a) Less hardware
b) Less �oor space from smaller hardware footprint
c) Higher level of automation from fewer administrators
2. Lower power consumption
3. Able to match consumption to demand.
Urolime Infrastructure as a ServiceSecure, rapidly-available virtual resources
Urolime Infrastructure as a Service (IaaS)—delivers secure and scalable hosted IT
infrastructure with on-demand access to virtual server and storage resources. Utilizing a
best-in-class architecture, Infrastructure as a Service allows its customers to focus on your
core business while letting us provide you with an enterprise-level infrastructure for a �xed,
predictable monthly fee. Our infrastructure utilizes best-in-class architectures and
technologies from Tier 1 vendors, including VMware, Single hop and Parallels.
Urolime Dedicated Server Hosting
Urolime provides dedicated server for our clients which enable the client to lease an entire
server not shared with anyone else. This is more �exible than shared hosting, as organizations
have full control over the server(s), including choice of operating system, hardware, etc.
Urolime also provides Server administration as an add-on service. In some cases a dedicated
server can o�er less overhead and a larger return on investment. Dedicated servers are
housed in our data centers at Chicago USA.
Urolime Public Cloud
Urolime Public Cloud computing platform is a place to run your applications out on the
internet, at scale. With geographically distributed datacenters worldwide, applications can
be built, hosted and managed around the world. With Urolime Public Cloud, you can extend
and even move your datacenter services o�-premises or beyond a hosted environment,
paying only for the resources you use at any given time. The �exible Cloud Computing
platform let you focus on solving business problems and addressing customer needs, not on
the infrastructure.
www.urolime.com
Urolime Private Clouds
Urolime Private Clouds are dedicated pools of resources built from any Urolime dedicated
server con�gurations, and can be scaled in two ways: by adding more dedicated resources to
the Cloud and by scaling within the already allocated resources. A Private Cloud works by
virtualizing the resources within an isolated dedicated server or group of servers. This allows
scaling, but only within the allocated resources. To scale outside these resources, additional
dedicated servers must be added to the Private Cloud.
www.urolime.com
. . .
Communication as a Service (CaaS)
Urolime’s Communication as a Service (CaaS) allows you to implement communications
services like VoIP and Enterprise Communications without the expense of buying, hosting
and managing communication equipment. This emerging cloud service is gaining ground
with enterprise users who want the bene�ts of VoIP Solutions without making the signi�cant
hardware and management investments to run them.
With a CaaS solution, you can leverage enterprise-class communication services without the
complexity, cost and time required to build a premises-based solution. The CaaS services
normally provide reliable basic phone systems and additional advanced Uni�ed
Communications functionality such as Conference, Web collaboration, chat, real-time
presence and instant messaging. We o�er this functionality from one or more remote, secure
and reliable collocation data centers.
Call Centre Suite Hosted PBX/ Dedicated VoIP Server IVR Solutions
VoIP ProductsCallfreee
CallFree is a website based communication gateway, where a customer can call the company
free of cost. CallFree is a new generation communication website gateway, where a new or an
existing customer can contact a company for free of cost. The biggest advantage of “CallFree”
service is that people from anywhere in the world can communicate with a business by just
clicking on a“CallFree” button on a website and the service will be available on a 24x7 basis
without any interruption.
www.urolime.com
Voice Broadcast
Urolime’s Voice Broadcasting is a computerized message delivery service that plays your
pre-recorded voice message on your customer’s mobile phone. The voice on broadcast message
sounds so unbelievably real and unscripted; people believe you actually took the time to
call them personally. The Voice Message can be delivered to a community of users of people or to
a person for emergency announcements, informational noti�cations or to promote products,
events or services. Software has the ability to schedule the messages and also it can reschedules
the system after a particular time (before time period: 30 minutes).So by using this there is only
few chances of losing a message.
IT Sta� AugumentationOptimize Human Capital Management with Urolime’s Sta� Augmentation Services
High priority projects – all with a deadline of yesterday. Ever-growing demands on an IT sta� that
is already stretched to the limit. Little or no budget for new headcount.Sound familiar?
IT professionals are always expected to do more with less. Urolime’s Global Sta� Augmentation
Services can help �ll your short- or long-term skill gaps so you can successfully meet even the
most aggressive project goals. Our deep bench of skilled, certi�ed experts have a successful track
record across multiple industries and client technologies.
Our comprehensive suite of sta� augmentation services include:
Project management Sta�ng planning Resource identi�cation and recruiting
Screening and background checks Ongoing resource management
. . .. .
www.urolime.com
Urolime has a dedicated team with outstanding recruiting skills to assist our clients
whenever they are in the needs of additional team members, whether short or long-term
hiring. In fact, many of our clients have found exceptional value in our services such that we
handle their direct, short and long-term sta�ng needs, locally and worldwide. Additionally,
Urolime provides �exibility and cost value proposition in these hires, thus, besides getting
the best of local & international personnel, you end-up having substantial savings in the long
run.
Your Bene�ts:
Sta� augmentation can help you achieve a number of business goals including:
• Faster speed in GTM (go-to-market) with your products/services.
• Exceptional business and technical experience that accelerates the quality and speed of
development.
• Substantial savings.
• Avoiding wastage of time required for internal training and skill development
Cloud Solutions
Our cloud solutions include cloud based business solutions and IT infrastructure platforms
delivering E-Mail, Mobility, collaboration, Backup and Hosted Application in an easy to
deploy, highly reliable and a�ordable package .There are no large start-up costs and no
upgrade or maintenance fees – just a simple cost- e�ective monthly charge to handle all of
your customer’s and user’s needs .
Urolime Business Email
Urolime Cloud Services hosts and manages email so you can keep your eye on your business and
save a bundle in the process. Our high-quality Email can be customized to meet your needs -
with archiving, security, mobile access, and secure IM - all on an easy-to-use management con-
sole. We sweat the details so you can concentrate on your business, while saving money every
day.
www.urolime.com
Urolime Hosted Application
Urolime Hosted Applications give employees the tools they need to get their job done,
anytime and anywhere. From pushing applications to your mobile workforce, to accessing
any Windows application from O�ce to Quickbooks to Photoshop, to creating virtual
desktops for a workforce whether they are at the o�ce, at home, or on the road, our windows
open doors.
Lime Disk -Cloud Backup
Urolime Cloud Backup is a business –class data backup solution that o�ers a simple and
safeway to backup all your important business data . A copy of your data is stored in SAS 70 II
certi�ed secure datacenter so that in the event of disaster the business data is still retrievable
and your company can get back to work.
www.urolime.com
Shreejee Tower, C.P. Ummer Road,Ernakulam - 682035,Kerala, India. Tel: +91 0484 3000365
Email: [email protected] www.urolime.com
C o r p o r a t e O f f i c e a n d D e v e l o p m e n t C e n t e r
International Sales & Support Centre USA | Australia | UAE | Kuwait | Oman | Qatar | Saudi Arabia