Choose a path
OpenScape Contact Center
HiPath 500
HiPath 3000
Hicom 300 / HiPath 4000
HiPath DX (1000 - 5000 users)
OpenScape Enterprise
HiPath DX (1 - 1000 users)
Upgrade paths An interactive tool to help you to understand the benefits of upgrading your legacy communications system
For the customer
Your future path starts here...
HiPath 500 HiPath 3000 HiPath DX (1000 - 5000 users)
Hicom 300 HiPath 4000 (v1-v6)
HiPath DX ROLM
OpenScape Enterprise
OpenScape Contact Center
HiPath DX (1 - 1000 users)
Start your journey by clicking on your current legacy system and discover your upgrade benefits
OpenScape Contact Center
HiPath 500
HiPath 3000
Hicom 300 / HiPath 4000
HiPath DX (1000 - 5000 users)
OpenScape Enterprise
HiPath DX (1 - 1000 users)
Choose a path
Like for like Wanting improvement
HiPath DX (1 - 1000 users) Upgrade Path OpenScape BusinessExplore both paths before you decide
OpenScape Contact Center
HiPath 500
HiPath 3000
Hicom 300 / HiPath 4000
HiPath DX (1000 - 5000 users)
OpenScape Enterprise
HiPath DX (1 - 1000 users)
Addresses end of life concerns
Provides a straightforward, no hassle migration to a
futureproofed IP environment.
Easy to use
A familiar solution that provides a simple and cost effective
replacement to existing systems.
Simple to migrate
Low risk migration that leverage existing Unify investments,
including licenses and devices.
Like for like
Choose a path Like for like
Like for likeTotal cost of ownership for this like for like upgrade is over 5 years
Key benefits of OpenScape Business
Wants improvementTotal cost of ownership is over 3 years. Take a look at this in further detail.
Delivers cost savings
A simplified IP-environment environment reduces maintenance and communications costs by using SIP trunking, reducing mobile costs
and homeworking costs by using your existing network to deliver services.
OpenScape Contact Center
HiPath 500
HiPath 3000
Hicom 300 / HiPath 4000
HiPath DX (1000 - 5000 users)
OpenScape Enterprise
HiPath DX (1 - 1000 users)
Like for like Why OpenScape Business?
Integrate with Outlook Bring all your communications tools together in Microsoft Outlook – email, Instant messaging, calendar, presence status, social collaboration, drag and drop conferencing.
Reduce your costsSlash conferencing costs by up to 90% and total voice calls cost by up to 50% with voice over IP (VoIP), and reduce support costs with easy to use web-based management tools.
Enhance mobility Keep remote and mobile employees connected by delivering UC with integrated VoIP functionality on major mobile platforms; supporting Android, iOS and even more mobile operating systems.
Engage with customers Engage with customers on their terms by offering multiple ways to get in touch – email, phone, social collaboration tools and contact centre.
Boost collaboration Bring your virtual teams together anywhere at any time with chat, conferencing, web-collaboration and more.
Why OpenScape Business?
Choose a path
OpenScape Contact Center
HiPath 500
HiPath 3000
Hicom 300 / HiPath 4000
HiPath DX (1000 - 5000 users)
OpenScape Enterprise
HiPath DX (1 - 1000 users)
Extends business value
Adds contact centre, mobility, collaboration
and Microsoft integration capabilities.
Deployment flexibility
Delivers flexible deployment options –
on premise, hybrid or in the cloud
Addresses end of life concerns
Provides a straightforward,
no hassle migration to a futureproofed
IP environment.
Easy to use
A familiar solution that provides a simple
and cost effective replacement to
existing systems.
Simple to migrate
Low risk migration that leverage existing
Unify assets, including licenses and devices.
Delivers cost savings
A simplified IP-environment reduces
maintenance and communications costs.
Improvements
Improvements
Key benefits of OpenScape Business
Choose a path
Wants improvementTotal cost of ownership is over 3 years. Take a look at this in further detail.
Like for likeTotal cost of ownership for this like for like upgrade is over 5 years
Improvements
OpenScape Contact Center
HiPath 500
HiPath 3000
Hicom 300 / HiPath 4000
HiPath DX (1000 - 5000 users)
OpenScape Enterprise
HiPath DX (1 - 1000 users)
Improvements Why OpenScape Business?
Integrate with Outlook Bring all your communications tools together in Microsoft Outlook – email, Instant messaging, calendar, presence status, social collaboration, drag and drop conferencing.
Reduce your costsSlash conferencing costs by up to 90% and total voice calls cost by up to 50% with voice over IP (VoIP), and reduce support costs with easy to use web-based management tools.
Enhance mobility Keep remote and mobile employees connected by delivering UC with integrated VoIP functionality on major mobile platforms; supporting Android, iOS and even more mobile operating systems.
Engage with customers Engage with customers on their terms by offering multiple ways to get in touch – email, phone, social collaboration tools and contact centre.
Boost collaboration Bring your virtual teams together anywhere at any time with chat, conferencing, web-collaboration and more.
Why OpenScape Business?
Choose a path
OpenScape Contact Center
HiPath 500
HiPath 3000
Hicom 300 / HiPath 4000
HiPath DX (1000 - 5000 users)
OpenScape Enterprise
HiPath DX (1 - 1000 users)
Choose a path
Like for like Wanting improvement
HiPath 500 Upgrade Path OpenScape Business X1Explore both paths before you decide
Choose a path
OpenScape Contact Center
HiPath 500
HiPath 3000
Hicom 300 / HiPath 4000
HiPath DX (1000 - 5000 users)
OpenScape Enterprise
HiPath DX (1 - 1000 users)
Addresses end of life concerns
Provides a straightforward, no hassle migration to a
futureproofed IP environment.
Easy to use
A familiar solution that provides a simple and cost effective
replacement to existing systems.
Simple to migrate
Low risk migration that leverage existing Unify investments,
including licenses and devices.
Like for like
Delivers cost savings
A simplified IP-environment environment reduces maintenance and communications costs by using SIP trunking, reducing mobile costs
and homeworking costs by using your existing network to deliver services.
Choose a path Like for like
Like for likeTotal cost of ownership for this like for like upgrade is over 5 years
Key benefits of OpenScape Business X1
Wants improvementTotal cost of ownership is over 3 years. Take a look at this in further detail.
Choose a path
OpenScape Contact Center
HiPath 500
HiPath 3000
Hicom 300 / HiPath 4000
HiPath DX (1000 - 5000 users)
OpenScape Enterprise
HiPath DX (1 - 1000 users)
Like for like Why OpenScape Business?
Integrate with your Desktop Bring all of your communications together in a single client - presence, instant messaging, conferencing, favourites, voicemail and web collaboration.
Reduce your costsSlash conferencing costs by up to 90% and total voice calls cost by up to 50% with voice over IP (VoIP), and reduce support costs with easy to use web-based management tools.
Enhance mobility Keep remote and mobile employees connected by delivering UC with integrated VoIP functionality on major mobile platforms; supporting Android, iOS and even more mobile operating systems.
Engage with customers Engage with customers on their terms by offering multiple ways to get in touch – email, phone, social collaboration tools and contact centre.
Boost collaboration Bring your virtual teams together anywhere at any time with chat, conferencing, web-collaboration and more.
Why OpenScape Business X1?
Choose a path
Choose a path
OpenScape Contact Center
HiPath 500
HiPath 3000
Hicom 300 / HiPath 4000
HiPath DX (1000 - 5000 users)
OpenScape Enterprise
HiPath DX (1 - 1000 users)
Extends business value
Adds contact centre, mobility, collaboration
and Microsoft integration capabilities.
Deployment flexibility
Delivers flexible deployment options –
on premise, hybrid or in the cloud.
Addresses end of life concerns
Provides a straightforward,
no hassle migration to a futureproofed
IP environment.
Easy to use
A familiar solution that provides a simple
and cost effective replacement to
existing systems.
Simple to migrate
Low risk migration that leverage existing
Unify assets, including licenses and devices.
Delivers cost savings
A simplified IP-environment reduces
maintenance and communications costs.
Improvements
Improvements
Wants improvementTotal cost of ownership is over 3 years. Take a look at this in further detail.
Like for likeTotal cost of ownership for this like for like upgrade is over 5 years
Key benefits of OpenScape Business X1
Improvements
Choose a path
Choose a path
OpenScape Contact Center
HiPath 500
HiPath 3000
Hicom 300 / HiPath 4000
HiPath DX (1000 - 5000 users)
OpenScape Enterprise
HiPath DX (1 - 1000 users)
Improvements Why OpenScape Business?
Reduce your costsSlash conferencing costs by up to 90% and total voice calls cost by up to 50% with voice over IP (VoIP), and reduce support costs with easy to use web-based management tools.
Enhance mobility Keep remote and mobile employees connected by delivering UC with integrated VoIP functionality on major mobile platforms; supporting Android, iOS and even more mobile operating systems.
Engage with customers Engage with customers on their terms by offering multiple ways to get in touch – email, phone, social collaboration tools and contact centre.
Boost collaboration Bring your virtual teams together anywhere at any time with chat, conferencing, web-collaboration and more.
Why OpenScape Business X1?
Choose a path
Integrate with your Desktop Bring all of your communications together in a single client - presence, instant messaging, conferencing, favourites, voicemail and web collaboration.
OpenScape Contact Center
HiPath 500
HiPath 3000
Hicom 300 / HiPath 4000
HiPath DX (1000 - 5000 users)
OpenScape Enterprise
HiPath DX (1 - 1000 users)
Choose a path
Like for like Wanting improvement
HiPath 3000 Upgrade Path OpenScape BusinessExplore both paths before you decide
Choose a path
OpenScape Contact Center
HiPath 500
HiPath 3000
Hicom 300 / HiPath 4000
HiPath DX (1000 - 5000 users)
OpenScape Enterprise
HiPath DX (1 - 1000 users)
Addresses end of life concerns
Provides a straightforward, no hassle migration to a
futureproofed IP environment.
Easy to use
A familiar solution that provides a simple and cost effective
replacement to existing systems.
Simple to migrate
Low risk migration that leverage existing Unify investments,
including licenses and devices.
Like for like
Delivers cost savings
A simplified IP-environment environment reduces maintenance and communications costs by using SIP trunking, reducing mobile costs
and homeworking costs by using your existing network to deliver services.
Choose a path Like for like
Like for likeTotal cost of ownership for this like for like upgrade is over 5 years
Key benefits of OpenScape Business
Wants improvementTotal cost of ownership is over 3 years. Take a look at this in further detail.
Choose a path
OpenScape Contact Center
HiPath 500
HiPath 3000
Hicom 300 / HiPath 4000
HiPath DX (1000 - 5000 users)
OpenScape Enterprise
HiPath DX (1 - 1000 users)
Like for like Why OpenScape Business?
Integrate with Outlook Bring all your communications tools together in Microsoft Outlook – email, Instant messaging, calendar, presence status, social collaboration, drag and drop conferencing.
Reduce your costsSlash conferencing costs by up to 90% and total voice calls cost by up to 50% with voice over IP (VoIP), and reduce support costs with easy to use web-based management tools.
Enhance mobility Keep remote and mobile employees connected by delivering UC with integrated VoIP functionality on major mobile platforms; supporting Android, iOS and even more mobile operating systems.
Engage with customers Engage with customers on their terms by offering multiple ways to get in touch – email, phone, social collaboration tools and contact centre.
Boost collaboration Bring your virtual teams together anywhere at any time with chat, conferencing, web-collaboration and more.
Why OpenScape Business?
Choose a path
Choose a path
OpenScape Contact Center
HiPath 500
HiPath 3000
Hicom 300 / HiPath 4000
HiPath DX (1000 - 5000 users)
OpenScape Enterprise
HiPath DX (1 - 1000 users)
Extends business value
Adds contact centre, mobility, collaboration
and Microsoft integration capabilities.
Deployment flexibility
Delivers flexible deployment options –
on premise, hybrid or in the cloud.
Addresses end of life concerns
Provides a straightforward,
no hassle migration to a futureproofed
IP environment.
Easy to use
A familiar solution that provides a simple
and cost effective replacement to
existing systems.
Simple to migrate
Low risk migration that leverage existing
Unify assets, including licenses and devices.
Delivers cost savings
A simplified IP-environment reduces
maintenance and communications costs.
Improvements
Improvements
Wants improvementTotal cost of ownership is over 3 years. Take a look at this in further detail.
Like for likeTotal cost of ownership for this like for like upgrade is over 5 years
Key benefits of OpenScape Business
Improvements
Choose a path
Choose a path
OpenScape Contact Center
HiPath 500
HiPath 3000
Hicom 300 / HiPath 4000
HiPath DX (1000 - 5000 users)
OpenScape Enterprise
HiPath DX (1 - 1000 users)
Improvements Why OpenScape Business?
Integrate with Outlook Bring all your communications tools together in Microsoft Outlook – email, Instant messaging, calendar, presence status, social collaboration, drag and drop conferencing.
Reduce your costsSlash conferencing costs by up to 90% and total voice calls cost by up to 50% with voice over IP (VoIP), and reduce support costs with easy to use web-based management tools.
Enhance mobility Keep remote and mobile employees connected by delivering UC with integrated VoIP functionality on major mobile platforms; supporting Android, iOS and even more mobile operating systems.
Engage with customers Engage with customers on their terms by offering multiple ways to get in touch – email, phone, social collaboration tools and contact centre.
Boost collaboration Bring your virtual teams together anywhere at any time with chat, conferencing, web-collaboration and more.
Why OpenScape Business?
Choose a path
OpenScape Contact Center
HiPath 500
HiPath 3000
Hicom 300 / HiPath 4000
HiPath DX (1000 - 5000 users)
OpenScape Enterprise
HiPath DX (1 - 1000 users)
Choose a path
Like for like Wanting improvement
HiPath DX (1000 - 5000 users) HiPath DX to OpenScape Enterprise Express Explore both paths before you decide
Choose a path
OpenScape Contact Center
HiPath 500
HiPath 3000
Hicom 300 / HiPath 4000
HiPath DX (1000 - 5000 users)
OpenScape Enterprise
HiPath DX (1 - 1000 users)
Addresses end of life concerns
Provides a straightforward, no hassle migration
to a future proofed IP environment.
Easy to use
A familiar solution that provides a simple and cost
effective replacement to existing systems.
Simple to migrate
Low risk migration that leverage existing Unify
assets, including licenses and devices.
Delivers cost savings
A simplified IP-environment environment reduces maintenance and
communications costs.
Choose a path Improvements
Like for likeTotal cost of ownership for this like for like upgrade is over 5 years
Key benefits of OpenScape Enterprise Express
Wants improvementTotal cost of ownership is over 3 years. Take a look at this in further detail.
Feature rich enterprise solution
Delivers a powerful set of business class
features while reducing communications costs.
Like for like
Choose a path
OpenScape Contact Center
HiPath 500
HiPath 3000
Hicom 300 / HiPath 4000
HiPath DX (1000 - 5000 users)
OpenScape Enterprise
HiPath DX (1 - 1000 users)
Why OpenScape Enterprise Express?
Why OpenScape Enterprise Express?OpenScape Enterprise Express is an all-in-one enterprise communications solution with voice, unified communications, collaboration, mobility and contact centre.
Meeting the needs of today’s teams By integrating all these elements into one solution, OpenScape Enterprise Express meets the needs of today’s dynamic and mobile workforce – delivering a better way work for virtual teams, making them more connected, more engaged, and more collaborative.
Designed for virtual environments OpenScape Enterprise Express is designed to run on the VMware hypervisor for maximum deployment flexibility, scalability and cost reduction.
What’s in the box?• OpenScape Enterprise. A next generation 100%
SIP-based Enterprise VoIP solution.
• OpenScape Unified Communications. Bringing together all the ways that teams communicate – phone, email, chat and social.
• OpenScape Mobility. UC clients for smartphones and VoWLAN and DECT phones for on-campus mobility.
• OpenScape Xpressions. Centralised and searchable inbox for all messages—voice, email, fax and SMS text.
• OpenScape Contact Center. Driving first contact resolution, featuring skills based routing, real-time monitoring, next generation visualisation tools and intuitive agent desktop for blended multi-channel interaction.
• OpenScape Concierge. State of the art attendant console solution for administrative assistants. Featuring call queuing, searchable electronic telephone book and instant status and monitoring of executives’ phones.
• Integrated enterprise communications solution with voice, unified communications, collaboration, mobility and contact centre.
• Designed for growing businesses with 200 to 2,000 users at virtually unlimited sites.
• Centrally manage all locations from your data centre.
• Resiliency options improve business continuity.
• Streamlined installation and setup can save up to 40%.
• Choose managed and professional services to offload IT tasks.
Choose a path Improvements
Choose a path
OpenScape Contact Center
HiPath 500
HiPath 3000
Hicom 300 / HiPath 4000
HiPath DX (1000 - 5000 users)
OpenScape Enterprise
HiPath DX (1 - 1000 users)
Improvements
Improvements
Wants improvementTotal cost of ownership is over 3 years. Take a look at this in further detail.
Like for likeTotal cost of ownership for this like for like upgrade is over 5 years
Key benefits of OpenScape Enterprise Express
Choose a path
Addresses end of life concerns
Provides a straightforward, no hassle migration
to a futureproofed IP environment.
Easy to use
A familiar solution that provides a simple and cost
effective replacement to existing systems.
Simple to migrate
Low risk migration that leverage existing Unify
assets, including licenses and devices.
Feature rich enterprise solution
Delivers a powerful set of business class
features while reducing communications costs.
Extends business value
Provides a platform for a host of additional unified
communications and business applications.
Delivers cost savings
A simplified IP-environment environment reduces maintenance and
communications costs.
Improvements
Choose a path
OpenScape Contact Center
HiPath 500
HiPath 3000
Hicom 300 / HiPath 4000
HiPath DX (1000 - 5000 users)
OpenScape Enterprise
HiPath DX (1 - 1000 users)
ImprovementsChoose a path Why OpenScape Enterprise Express?
Integrate with Outlook Bring all your communications tools together in Microsoft Outlook – email, Instant messaging, calendar, presence status, social collaboration, drag and drop conferencing.
Reduce your costsSlash conferencing costs by up to 90% and total voice calls cost by up to 50% with voice over IP (VoIP), and reduce support costs with easy to use web-based management tools.
Enhance mobility Keep remote and mobile employees connected by delivering UC with integrated VoIP functionality on major mobile platforms; supporting Android, iOS and even more mobile operating systems.
Engage with customers
Engage with customers on their terms by offering multiple ways to get in touch – email, phone, social collaboration tools and contact centre.
Boost collaboration Bring your virtual teams together anywhere at any time with chat, conferencing, web-collaboration and more.
Why OpenScape Enterprise?
Carrier grade resilience OpenScape Voice is a carrier-grade enterprise voice solution with 99.999% reliability – translating to less than 5.5 minutes of downtime a year.
Easy integration and deployment OpenScape can overlay and integrate with existing TDM platforms – providing SIP integration and a further suite of advanced applications. Plus, it can be deployed in a virtualized architecture, and can be delivered as a virtual appliance (vApp).
Hugely scalableOpenScape Voice is a native SIP-based real-time Voice over IP system scalable up to 100,000 users per system and a virtually unlimited number of users when OpenScape Voice systems are networked.
OpenScape Contact Center
HiPath 500
HiPath 3000
Hicom 300 / HiPath 4000
HiPath DX (1000 - 5000 users)
OpenScape Enterprise
HiPath DX (1 - 1000 users)
Choose a product
Hicom 300 / HiPath 4000 (V1 - V6) /
HiPath DX / ROLM
(Legacy TDM switch to similar system) -
OpenScape 4000
Hicom 300 / HiPath 4000 (V1 - V6) /
HiPath DX / ROLM
(Wants increased business capabilities) -
OpenScape Enterprise
Hicom 300 / HiPath 4000 Choose a product
OpenScape Contact Center
HiPath 500
HiPath 3000
Hicom 300 / HiPath 4000
HiPath DX (1000 - 5000 users)
OpenScape Enterprise
HiPath DX (1 - 1000 users)
Choose a path
Like for like Wanting improvement
Hicom 300/HiPath 4000 Upgrade Path OpenScape EnterpriseExplore both paths before you decide
Choose a product
OpenScape Contact Center
HiPath 500
HiPath 3000
Hicom 300 / HiPath 4000
HiPath DX (1000 - 5000 users)
OpenScape Enterprise
HiPath DX (1 - 1000 users)
Addresses end of life concerns
Provides a straightforward, no hassle migration to a
futureproofed IP environment.
Easy to use
A familiar solution that provides a simple and cost effective
replacement to existing systems.
Simple to migrate
Low risk migration that leverage existing Unify investments,
including licenses and devices.
Like for like
Delivers cost savings
A simplified IP-environment environment reduces maintenance and communications costs by using SIP trunking, reducing mobile costs
and homeworking costs by using your existing network to deliver services.
Like for like
Like for likeTotal cost of ownership for this like for like upgrade is over 5 years.
Key benefits of OpenScape Enterprise
Wants improvementTotal cost of ownership is over 3 years. Take a look at this in further detail.
Choose a path Choose a product
OpenScape Contact Center
HiPath 500
HiPath 3000
Hicom 300 / HiPath 4000
HiPath DX (1000 - 5000 users)
OpenScape Enterprise
HiPath DX (1 - 1000 users)
Why OpenScape Enterprise?Like for likeChoose a path Choose a product
Why OpenScape Enterprise?OpenScape Enterprise allows enterprises to talk—with each other, with customers, with all stakeholders, with immediacy and richness.
Survivability as standard OpenScape Enterprise is designed with ultimate survivability and security built-in. It can be installed in a single data centre with local redundancy. Or, for higher levels of assurance, it can be deployed in redundant data centres, across multiple sites, using virtual options…whatever works best for the customer.
Carrier grade resilience OpenScape Enterprise is a carrier-grade enterprise voice solution with 99.999% reliability – translating to less than 5.5 minutes of downtime a year.
Easy integration and deployment OpenScape can overlay and integrate with existing TDM platforms – providing SIP integration and a further suite of advanced applications. Plus, it can be deployed in a virtualized architecture, and can be delivered as a virtual appliance (vApp).
Reducing enterprise communications costsOpenScape Enterprise delivers a range of costs savings through:
• Private Cloud deployment
• Virtualization Centralized network administration
• Zero touch network element deployment and maintenance
• SIP Trunking consolidation
• Lower PSTN charges.
Hugely scalableOpenScape Enterprise is a native SIP-based real-time Voice over IP system scalable up to 100,000 users per system and a virtually unlimited number of users when OpenScape Enterprise systems are networked.
• Next generation 100% SIP-based enterprise VoIP solution
• Industry leading scalability up to 100,000 users on a system
• Carrier Grade Reliability (5 9s) Active – Active Server architecture
• 100% call failover support – no lost calls on a single node failure
• Carrier Grade Routing and Translation for cloud / overlay deployments (IP-Least Cost Routing)
• Multi-tenant support
• Fits into virtualized architecture (VMware), delivered as a vApp
• Licensing options – Permanent (CAPEX), Subscription (OPEX)
OpenScape Contact Center
HiPath 500
HiPath 3000
Hicom 300 / HiPath 4000
HiPath DX (1000 - 5000 users)
OpenScape Enterprise
HiPath DX (1 - 1000 users)
Extends business capabilities
Provides the platform for a host of advanced unified
communications applications and services to improve team
collaboration and enhance productivity.
Deployment flexibility
Delivers flexible deployment options – on premise, hybrid
or in the cloud.
Addresses end of life concerns
Provides a straightforward, no hassle migration to a powerful, scalable and fully resilient SIP-
based Voice platform.
Simple to migrate
Low risk migration that leverage existing Unify assets, including licenses and devices.
Delivers cost savings
A simplified IP-environment environment reduces
maintenance and communications costs.
Improvements
Improvements
Wants improvementTotal cost of ownership is over 3 years. Take a look at this in further detail.
Like for likeTotal cost of ownership for this like for like upgrade is over 5 years.
Key benefits of OpenScape Enterprise
Improvements
Choose a path Choose a product
OpenScape Contact Center
HiPath 500
HiPath 3000
Hicom 300 / HiPath 4000
HiPath DX (1000 - 5000 users)
OpenScape Enterprise
HiPath DX (1 - 1000 users)
Why OpenScape Enterprise?ImprovementsChoose a path Choose a product
Integrate with Outlook Bring all your communications tools together in Microsoft Outlook – email, instant messaging, calendar, presence status, social collaboration, drag and drop conferencing.
Reduce your costsSlash conferencing costs by up to 90% and total voice calls cost by up to 50% with voice over IP (VoIP), and reduce support costs with easy to use web-based management tools.
Enhance mobility Keep remote and mobile employees connected by delivering UC with integrated VoIP functionality on major mobile platforms; supporting Android, iOS and even more mobile operating systems.
Engage with customers Engage with customers on their terms by offering multiple ways to get in touch – email, phone, social collaboration tools and contact centre.
Boost collaboration Bring your virtual teams together anywhere at any time with chat, conferencing, web-collaboration and more.
Why OpenScape Enterprise?
Carrier grade resilience OpenScape Voice is a carrier-grade enterprise voice solution with 99.999% reliability – translating to less than 5.5 minutes of downtime a year.
Easy integration and deployment OpenScape can overlay and integrate with existing TDM platforms – providing SIP integration and a further suite of advanced applications. Plus, it can be deployed in a virtualized architecture, and can be delivered as a virtual appliance (vApp).
Hugely scalableOpenScape Voice is a native SIP-based real-time Voice over IP system scalable up to 100,000 users per system and a virtually unlimited number of users when OpenScape Voice systems are networked.
OpenScape Contact Center
HiPath 500
HiPath 3000
Hicom 300 / HiPath 4000
HiPath DX (1000 - 5000 users)
OpenScape Enterprise
HiPath DX (1 - 1000 users)
Like for like
Hicom 300/HiPath 4000 Upgrade Path OpenScape 4000
Choose a path Choose a product
OpenScape Contact Center
HiPath 500
HiPath 3000
Hicom 300 / HiPath 4000
HiPath DX (1000 - 5000 users)
OpenScape Enterprise
HiPath DX (1 - 1000 users)
Addresses end of life concerns
Provides a straightforward, no hassle migration to a
futureproofed IP environment.
Delivers cost savings
A simplified IP-environment environment reduces
maintenance and communications costs.
Like for like
Hicom 300/HiPath 4000 Upgrade Path OpenScape 4000
Easy to use
A familiar solution that provides an enhanced, cost effective
replacement to existing systems. Plus easy UC Application Licensing for customers.
Simple to migrate
Low risk migration that enhances business capability
while leveraging existing Unify assets, including licenses and devices.
Extends business value
Provides the platform for contact centre, mobility,
collaboration and Microsoft integration capabilities.
Deployment flexibility
Delivers flexible deployment options – on premise, hybrid
or in the cloud.
Key benefits of OpenScape Enterprise
Choose a path Choose a product
Choose a path
OpenScape Contact Center
HiPath 500
HiPath 3000
Hicom 300 / HiPath 4000
HiPath DX (1000 - 5000 users)
OpenScape Enterprise
HiPath DX (1 - 1000 users)
Why OpenScape 4000?
Unite business requirements OpenScape 4000 can help businesses adopt new applications such as UC from their own applications or from the Cloud whilst being equally capable of supporting environments which need low cost voice – e.g. analogue/digital/DECT. The power of the OpenScape 4000 is to unite all these separate business requirements into one solution.
With OpenScape 4000 business can rely on the benefit of rock solid communications capability to support their business today and tomorrow.
Business benefit Many businesses know they have a problem with end of life of their communications systems. Their business relies on these systems being available and reliable. Many businesses are looking to upgrade their current solution to something new and better which support their business now, their old system worked for their business 10-20 years ago.
The challenges now are multi-site offices and workers – they need a communications solution which works wherever people are that is reliable and cost effective - that is OpenScape 4000.
With OpenScape 4000 businesses can migrate to a proven and reliable new business system with minimal cost and risk. OpenScape 4000 is flexible - it provides for your needs today and tomorrow, it can scale and flex to support your growing or changing business.
Why OpenScape 4000?
Enhance mobility
Simple to migrate
Addresses end of life concerns
Like for likeChoose a path Choose a product
OpenScape Contact Center
HiPath 500
HiPath 3000
Hicom 300 / HiPath 4000
HiPath DX (1000 - 5000 users)
OpenScape Enterprise
HiPath DX (1 - 1000 users)
Choose a path
Like for like Wanting improvement
OpenScape Enterprise Upgrade Path OpenScape Enterprise V9 Explore both paths before you make a decision
OpenScape Contact Center
HiPath 500
HiPath 3000
Hicom 300 / HiPath 4000
HiPath DX (1000 - 5000 users)
OpenScape Enterprise
HiPath DX (1 - 1000 users)
Like for like
Choose a path Like for like
Like for likeTotal cost of ownership for this like for like upgrade is over 5 years.
Key benefits of OpenScape Enterprise V9
Wants improvementTotal cost of ownership is over 3 years. Take a look at this in further detail.
Addresses end of life concerns
Provides a straightforward, no hassle migration to a
futureproofed IP environment.
Delivers cost savings
A simplified IP-environment environment reduces
maintenance and communications costs.
Easy to use
A familiar solution that provides a simple and cost
effective replacement to existing systems.
Simple to migrate
Low risk migration that leverage existing Unify
assets, including licenses and devices.
OpenScape Contact Center
HiPath 500
HiPath 3000
Hicom 300 / HiPath 4000
HiPath DX (1000 - 5000 users)
OpenScape Enterprise
HiPath DX (1 - 1000 users)
Like for like Key benefitsChoose a path
Integrate with Outlook Bring all your communications tools together in Microsoft Outlook – email, Instant messaging, calendar, presence status, social collaboration, drag and drop conferencing.
Reduce your costsSlash conferencing costs by up to 90% and total voice calls cost by up to 50% with voice over IP (VoIP), and reduce support costs with easy to use web-based management tools.
Enhance mobility Keep remote and mobile employees connected by delivering UC with integrated VoIP functionality on major mobile platforms; supporting Android, iOS and even more mobile operating systems.
Engage with customers Engage with customers on their terms by offering multiple ways to get in touch – email, phone, social collaboration tools and contact centre.
Boost collaboration Bring your virtual teams together anywhere at any time with chat, conferencing, web-collaboration and more.
Why OpenScape Enterprise?
Carrier grade resilience OpenScape Voice is a carrier-grade enterprise voice solution with 99.999% reliability – translating to less than 5.5 minutes of downtime a year.
Easy integration and deployment OpenScape can overlay and integrate with existing TDM platforms – providing SIP integration and a further suite of advanced applications. Plus, it can be deployed in a virtualized architecture, and can be delivered as a virtual appliance (vApp).
Hugely scalableOpenScape Voice is a native SIP-based real-time Voice over IP system scalable up to 100,000 users per system and a virtually unlimited number of users when OpenScape Voice systems are networked.
OpenScape Contact Center
HiPath 500
HiPath 3000
Hicom 300 / HiPath 4000
HiPath DX (1000 - 5000 users)
OpenScape Enterprise
HiPath DX (1 - 1000 users)
Extends business valueAdds contact centre,
mobility, collaboration and Microsoft
integration capabilities.
Deployment flexibility
Delivers flexible deployment options – on premise, hybrid or
in the cloud.
Addresses end of life concerns
Provides a straightforward,
no hassle migration to a futureproofed
IP environment.
Easy to use A familiar solution
that provides an enhanced, cost effective replacement to existing
systems.
Simple to migrate Low risk migration
that enhances business capability while
leveraging existing Unify assets, including
licenses and devices.
Delivers cost savings A simplified IP-
environment environment reduces maintenance and
communications costs.
Improvements
Improvements
Wants improvementTotal cost of ownership is over 3 years. Take a look at this in further detail.
Like for likeTotal cost of ownership for this like for like upgrade is over 5 years.
Key benefits of OpenScape Enterprise V9
Improvements
Choose a path
OpenScape Contact Center
HiPath 500
HiPath 3000
Hicom 300 / HiPath 4000
HiPath DX (1000 - 5000 users)
OpenScape Enterprise
HiPath DX (1 - 1000 users)
Why OpenScape Enterprise V9?
Easy integration and deployment OpenScape can overlay and integrate with existing TDM platforms – providing SIP integration and a further suite of advanced applications. Plus, it can be deployed in a virtualized architecture, and can be delivered as a virtual appliance (vApp).
Reducing enterprise communications costsOpenScape Enterprise delivers a range of costs savings through:
• Private Cloud deployment
• Virtualization Centralized network administration
• Zero touch network element deployment and maintenance
• SIP Trunking consolidation
• Lower PSTN charges
Business BenefitsOpenScape Enterprise provides a highly resilient (99.999 availability) and scalable (100,000 users to 500,000 in a network) business solution for voice, video and web collaboration services and acts as the single engine for your business communications.
It extends voice, video, web and mobility to everyone in the enterprise anytime, anywhere with UC client on every device.
Includes integrations into Microsoft premise and cloud based solutions.
Provides an over-lay solution, with immediate benefits of IP and SIP trunking and connection of your legacy PBXs over time, while migrating your existing PBXs and applications with no impact on your business.
• Next generation 100% SIP-based enterprise VoIP solution
• Industry leading scalability up to 100,000 users on a single system
• Carrier Grade Reliability (5 9s) Active – Active Server architecture
• 100% call failover support – no lost calls on a single node failure
• Carrier Grade Routing and Translation for cloud / overlay deployments (IP-Least Cost Routing)
• Multi-tenant support
• Fits into virtualized architecture (VMware), delivered as a vApp
• Licensing options – Permanent (CAPEX), Subscription (OPEX)
Improvements Why OpenScape Enterprise V9?
Carrier grade resilience OpenScape Enterprise is a carrier-grade enterprise voice solution with 99.999% reliability – translating to less than 5.5 minutes of downtime a year.
Survivability as standard OpenScape Enterprise is designed with ultimate survivability and security built-in. It can be installed in a single data centre with local redundancy. Or, for higher levels of assurance, it can be deployed in redundant data centres, across multiple sites, using virtual options…whatever works best for the customer.
Choose a path
OpenScape Contact Center
HiPath 500
HiPath 3000
Hicom 300 / HiPath 4000
HiPath DX (1000 - 5000 users)
OpenScape Enterprise
HiPath DX (1 - 1000 users)
Choose a product
OpenScape Contact Center V8 -
OpenScape Contact Center V9
OpenScape Contact Center Campaign
Director Outbound Solution -
Campaign Director
OpenScape Contact Center or OpenScape Contact Center Campaign Director Choose a product
OpenScape Contact Center
HiPath 500
HiPath 3000
Hicom 300 / HiPath 4000
HiPath DX (1000 - 5000 users)
OpenScape Enterprise
HiPath DX (1 - 1000 users)
Like for like or new
Delivers cost savings A simplified IP-
environment environment reduces maintenance and
communications costs.
Like for like or newChoose a product
Key benefits of OpenScape Enterprise
Enhanced customer service
Achieve first contact resolution with intelligent
multi-channel contact routing.
Deployment flexibility Delivers flexible
deployment options – on premise or in the cloud.
Addresses end of life concerns
Provides a straightforward, no hassle migration to a futureproofed
IP environment.
Easy to use A familiar solution
that reduces training requirements and provides an enhanced, cost effective
replacement to existing systems.
Increased agent productivity
Improve interaction handling efficiency with intuitive, multi-channel
Agent Desktops.
Improved call management
Streamline contact centre operations with powerful
management and reporting tools.
OpenScape Contact Center
HiPath 500
HiPath 3000
Hicom 300 / HiPath 4000
HiPath DX (1000 - 5000 users)
OpenScape Enterprise
HiPath DX (1 - 1000 users)
Inbound Efficiency Intelligent skills-based routing to get customers to the right person, regardless of agent location.
Administration Centre Add users, modify user profiles, manage agent skills, along with reason codes for work and unavailability.
CRM Integration Pre-packaged integration into leading CRM systems or custom integrations from our professional services team.
Outbound profitability The integrated preview dialling feature (blended with our predictive dialler) maximises the efficiency of outbound staff.
Design Centre A visual, workstyle tool for managers to plan routing strategies and queue processing for voice, email and Web interactions.
Interactive Voice Response Our integrated IVR creates the perfect mix of self-service and agent- assisted contacts.
Report Centre A customizable, visual reporting engine for real-time, cumulative, and historical reports for all channels including Life of Call.
Mobile Supervisor Stay in control at all time with fully-functioning mobility application.
Why OpenScape Contact Center v9?A small to mid-range contact centre that’s able to scale up to 7500 agents, OpenScape Contact Center handles over 25 billion calls across the world every year.
It delivers improved service levels, higher productivity, lower agent turnover and more satisfied customers.
Choose a product Why OpenScape Contact Center v9?Like for like or new
OpenScape Contact Center
HiPath 500
HiPath 3000
Hicom 300 / HiPath 4000
HiPath DX (1000 - 5000 users)
OpenScape Enterprise
HiPath DX (1 - 1000 users)
Like for like or new
Like for like or newChoose a product
Delivers cost savings
A simplified IP-environment environment reduces
maintenance and communications costs.
Key benefits of OpenScape Enterprise
Enhanced customer service
The campaign management platform of the OpenScape
Contact Center Suite.
Deployment flexibility Can be operated behind an
existing communication platform, or directly
connected to the telephony network and operated in
standalone mode.
Addresses end of life concerns
Provides a straightforward, no hassle migration to a futureproofed
IP environment.
Easy to use A familiar solution that
reduces training requirements and provides an enhanced,
cost effective replacement to existing systems.
Increased agent productivity
Improve interaction handling efficiency with intuitive,
multi-channel Agent Desktops.
Improved call management
Streamline contact centre operations with powerful
management and reporting tools.
OpenScape Contact Center
HiPath 500
HiPath 3000
Hicom 300 / HiPath 4000
HiPath DX (1000 - 5000 users)
OpenScape Enterprise
HiPath DX (1 - 1000 users)
Agent Desktop A browser-based, thin client interface with full desktop telephony controls - click to dial, speed dial and directory.
Multichannel Engagement Web chat, email and outbound SMS can be used along with phone calling strategies to increase campaign success rates.
Outbound Call Options Campaign Director delivers preview, progressive, power, predictive and manual outbound dialling. This flexibility makes it ideal in any scenario - proactive customer service, collections, telemarketing, fundraising and market research.
Computer-Telephony Integration Campaign Director delivers an integrated contact and data solution, providing screen pops synchronised with customer information for every call.
Integrated IVR Campaign Director’s agent-less IVR capabilities integrate backend databases and text-to-speech application to support automated campaigns, including payment or appointment reminders, surveys, shipping notifications, sales promotions or change in status/account information.
Agent ScriptingSimplify the process of creating and amending call scripts with VisualScriptor, based on the market leading Dreamweaver scripting tool.
Why Campaign Director? OpenScape Contact Center Campaign Director is a highly scalable all-in-one platform that can be implemented as a standalone, PBX-agnostic campaign management solution. It can also be integrated with OpenScape Contact Center Enterprise to provide a blended inbound/out-bound solution.
Campaign Director System Features
• Outbound Dialing, Inbound Routing, Web Chat, Email, and Outbound SMS
• Automated Call Distribution: Skills- based, Assigned Agent, Last Agent, and Custom Routing
• Manual, preview, progressive, power and predictive outbound dialing modes including patented, highly efficient dialing algorithms
• Integrated IVR for agent-less campaigns, call prompting, call treatment and self service
• Answering machine detection
• Dynamic list and campaign management including graphical contact and scheduling strategies
Choose a product Why Campaign Manager?Like for like or new