Download - Understanding the Nature of Resistance
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Understanding the Nature of Resistance Presented by Alla Zollers@azollers
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Welcome to Therapy
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We are all consultants
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You can advice, recommend, influence
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You can’t make anyone do what you want
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You can advice, recommend, influenceAttend to feelings that are under the surface
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Managing Resistance
Activity: Note down the name of a current or recent project where you faced resistance
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Resistance is futile natural
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Resistance is an emotional process
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Resistance is discomfort expressed indirectly
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Identify itName it
Wait
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Identify it:Use your own
feelings as a gauge
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Activity:Write down how you felt
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Name it:Resistance has
many faces
It’s important to the name the resistance in a neutral way
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Questioning Methods
“You are asking a lot of questions about my methods. Do you have doubts about the credibility of
results?”
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Confusion
“You seem very confused about what we are discussing. Are you confused about the
problem or just not sure what to do about it?”
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Intellectualizing
“Each time we get close to deciding what to do, you go
back to developing theories to understand what is happening”
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Compliance
“You seem to be willing to do anything I suggest. I can’t tell what
you real feelings are”
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Activity:Think about the type
of resistance you were facing and name it in a
neutral way
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Wait:Leave room for the response
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Share Your Feelings
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“Authentic behavior with a client means you put into words what you are experience with the client as you work. This is the most powerful thing you can do to have the leverage you are looking for and the to build client commitment”
Peter BlockFlawless Consulting