Transform knowledge into practice with
Introduction – Luci Allen
• Head of Service Operations
• ITIL Expert, Consultant & Trainer
• Part of Management Team
We need guidance on the
‘how to’
Make it relevant to solving business
problems
More focus onadopt and adapt
ITIL MASTER
ITIL EXPERT
ITIL INTERMEDIATES
ITIL FOUNDATION
Capability
Modules
Lifecycle
Modules
MALC
ITIL
Practitioner
ITIL Practitioner
Continual Service Improvement
CommunicationMeasurement
and Metrics
Organizational
Change
Management
Introducing The Practitioner
JOIN US IN LONDON 18-19 FEBRUARY 2016 – SPECIAL RATE £645 + VAT
ITIL Practitioner Certification Course Pilot
Transform knowledge into practice with
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