Download - Top Ten Trends in Banking 2017
Banking Trends for 2017
2Copyright © Capgemini 2016. All Rights Reserved
Presentation Title | Date | Financial Services
Banking Trends 2017
FinTech firms are Being Considered as Partners Rather than Competitors
Banks are Using Open APIs to Monetize their Digital
Assets and Data
There is a New Shift in the Banking Business Model
where Banks will be acting as a Platform to many
FinTech Firms
Banks are Investing in Cyber Security Systems
with the Increase in Cyber Threats
Banks are Increasingly Adapting Public Cloud Services as it Provides Flexibility and Agility
Banks are Testing Augmented Reality to Provide Enhanced
Customer Experience
Banks are Working Together to Identify and Understand the
Use Cases of Distributed Ledger Technology
Banks are focusing on Cognitive Banking to
provide them an Edge over Competitors
Banks are looking to Increase their Efficiency and
Productivity by Investing in Robotic Process Automation
Banks are using Biometric Authentication Tools to Combat
Identity Thefts and Fraud
Source: Capgemini Financial Services Analysis, 2016
3Copyright © Capgemini 2016. All Rights Reserved
Presentation Title | Date | Financial Services
Banks are collaborating with the FinTechs to drive innovation and meet evolving customer
expectations
59.3%Banking executives agree that FinTechs are setting the bar higher
77.8%Banking executives say that FinTechs provide opportunity to partnership
Incubators/ Accelerators
Investing in FinTechs
Acquiring FinTechs
Innovation Labs
Partnering Collaborating
Source: Capgemini Financial Services Analysis, 2016; World FinTech Report, Capgemini 2017
4Copyright © Capgemini 2016. All Rights Reserved
Presentation Title | Date | Financial Services
Banks using Open APIs with an aim to monetize and improve customer experience
Monetize
Innovation
Agility
Cost Reduction
Source: Capgemini Financial Services Analysis, 2016
5Copyright © Capgemini 2016. All Rights Reserved
Presentation Title | Date | Financial Services
Banks as a platform will be a complete shift in the banking business model
One stop shop for customers
Ability to innovate
Minimal infrastructure
Technology expertise
Increase agility and efficiency
Source: Capgemini Financial Services Analysis, 2016
6Copyright © Capgemini 2016. All Rights Reserved
Presentation Title | Date | Financial Services
Increasing data breaches compelling banks to strengthen their security systems
25%Respondents think cyber risk is the top
threat in financial services industry
$400 bn
Estimated cost to business due to cyber
attacks in 2015
$2.1 bn
Is the estimated cost of breaches in 2019
globally
$202 bn
Is the expected value of market for cyber security by 2020
Source: Capgemini Financial Services Analysis, 2016; SYSTEMIC RISK BAROMETER, DTCC, 2016; Cyber Crime Costs Projected To Reach $2 Trillion by 2019, Forbes, Jan 2016, http://www.forbes.com/sites/stevemorgan/2016/01/17/cyber-crime-costs-projected-to-reach-2-trillion-by-2019/#6d85c2f3bb0c
7Copyright © Capgemini 2016. All Rights Reserved
Presentation Title | Date | Financial Services
Banks are increasingly moving towards public cloud-based banking infrastructure
19.4%CAGR growth in IT spending for public cloud service from
2015 –2019E
$6.8 bn
IT spending for public cloud services for banking in 2015
Scalability
Flexibility
Agility
Source: Capgemini Financial Services Analysis, 2016; Worldwide Public Cloud Services Spending Forecast, IDC, Jan 2016
8Copyright © Capgemini 2016. All Rights Reserved
Presentation Title | Date | Financial Services
More and more use cases emerge for the usage of Augmented Reality applications
Source: Capgemini Financial Services Analysis, 2016; https://thefinancialbrand.com/39309/augmented-reality-place-bank-branches/
Enhancing Shopping Experience
Education and Recruitment
Virtual Branches and Advisors
Location Based Services
Cross-sale Opportunities Enhancing Banking Experience
9Copyright © Capgemini 2016. All Rights Reserved
Presentation Title | Date | Financial Services
Banks are exploring the feasibility of distributed ledger technologies
Source: Capgemini Financial Services Analysis, 2016; https://www.ft.com/content/eb1f8256-7b4b-11e5-a1fe-567b37f80b64
Collaborative Projects
R3CEV
Hyperledger Project
Ripple (Payments)
Eliminating Intermediaries
Enhanced Security
Transparency
Reliable and Error Free
10Copyright © Capgemini 2016. All Rights Reserved
Presentation Title | Date | Financial Services
Cognitive systems are finding application in almost all banking areas
Source: Capgemini Financial Services Analysis, 2016; http://www.ipsoft.com/wp-content/themes/ipsoft_v2/images/v2/pdf/IPsoft_Tomorrow_AI_enabled_banking.pdf; https://www.evry.com/globalassets/insight/bank2020/the-new-wave-of-artificial-intelligence---labs-whitepaper.pdf
Front Office
Customer Facing AI - Chat bots, Cognitive
Agents
Back Office
Cognitive Advisors, Robotic Process Automation
SupportAI and Cognitive Enabled Analytics
Complia-nce
AI Enabled Expert Systems
11Copyright © Capgemini 2016. All Rights Reserved
Presentation Title | Date | Financial Services
Banks are looking increase their efficiency by investing in Robotic Process Automation
Source: Capgemini Financial Services Analysis, 2016; http://ayehu.com/role-robotic-process-automation-banking-industry/
Increased Efficiency
Lower Operational Costs
Productivity Improvement
Shorter Processing Time
12Copyright © Capgemini 2016. All Rights Reserved
Presentation Title | Date | Financial Services
Banks are using biometric authentication to combat identity thefts and fraud
Source: Capgemini Financial Services Analysis, 2016; Technology Insight for Biometric Authentication, Gartner, 2016; https://letstalkpayments.com/7-trends-in-biometric-technology-as-it-applies-to-fintech/
$112 bnAmount identity
thieves have stolen from US consumers in
past 6 years80%
Firms will change their fingerprint biometric
method to combination with behavioral by end
of 2019
Biological Traits
Behavioral Traits
Combat Identity Theft and Fraud
About CapgeminiNow with 180,000 people in over 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2014 global revenues of EUR 10.573 billion. Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business Experience™, and draws on Rightshore®, its worldwide delivery model.
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The information contained in this presentation is proprietary.© 2015 Capgemini. All rights reserved.
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