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MEMORANDUM CIRCULAR NO. 2020- 06
Series of 2020
September 30, 2020
TO : ALL PRC OFFICERS AND EMPLOYEES
Central and Regional Offices
SUBJECT : GUIDELINES ON THE GRANT OF THE PERFORMANCE-
BASED BONUS (PBB) FOR FISCAL YEAR 2020 INCLUDING
THE PROCESS AND CRITERIA ON RANKING OF DELIVERY
UNITS
Pursuant to Memorandum Circular No. 2020-1 dated June 02, 2020 or the Guidelines on
the Grant of the Performance-Based Bonus for Fiscal Year (FY) 2020 under Executive
Order (EO) No. 80 s. 2012, and EO No. 201 s. 2016 issued by AO 25 Inter-Agency Task
Force (IATF), the following are the guidelines in granting the PBB to all PRC officials and
employees for FY 2020.
1. OBJECTIVE
The herein guidelines are hereby issued to prescribe the criteria and conditions for
the grant of PBB for FY 2020.
2. COVERAGE
2.1. For purposes of this Memorandum Circular, the Commission shall have
twenty-three (23) delivery units (DUs) under the approved organizational
structure.
OFFICE OF THE CHAIRMAN (Office of the Chairman, Office of the
Commissioner I, Office of the Commissioner II, Office of the Assistant
Commissioner, PRB Secretariat, Internal Audit Division, Commission
Secretariat, Legal Appeals Unit, PRB Screening Unit, Public Information
and Media Relations Unit)
PLANNING MANAGEMENT AND FINANCIAL SERVICE (Office of the
Director, Planning Division, Monitoring and Evaluation Division, Research
and Statistics Division, Budget and Management Division, Accounting
Division)
ADMINISTRATIVE SERVICE (Office of the Director, Cash Division,
General Services Division, Human Resource Development Division,
Procurement and Supply Division, Archives and Records Division)
INFORMATION AND COMMUNICATION TECHNOLOGY SERVICE
(Office of the Director, System Development and Maintenance Division,
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Database Management System Division, Network Infrastructure and
Information Security Division)
INTERNATIONAL AFFAIRS OFFICE (Office of the Director, International
Commitments Negotiation Division, International Development Division,
Qualifications Recognition Division)
LEGAL SERVICE (Office of the Director, Hearing and Investigation
Division, Legal Research and Opinion Division, Special Prosecution
Division)
LICENSURE OFFICE (Office of the Director, Licensure Division, Rating
Division, Test Development Division)
REGULATION OFFICE (Office of the Director, Accreditation and
Compliance Division, Continuing Professional Development Division,
Professional Registry Division)
REGIONAL OFFICES National Capital Region (NCR), CAR (Baguio)
Region I (Rosales, Pangasinan), Region II (Tuguegarao), Region III (San
Fernando, Pampanga), Region IV-A (Lucena), Region V (Legazpi), Region
VI (Iloilo), Region VII (Cebu), Region VIII (Tacloban), Region IX
(Pagadian), Region X (CDO), Region XI (Davao City), Region XII (General
Santos City), Region XIII (Butuan)
2.2 All officials and employees of delivery units holding regular plantilla positions.
3. ELIGIBILITY REQUIREMENTS FOR THE GRANT OF PBB
The following are the PBB eligibility requirements:
3.1. Good Governance Conditions (GGCs)
Satisfy 100% of the GGCs for FY 2020 set by AO25.
a. Maintain/Update the Agency Transparency Seal (TS) pursuant to Section
106 of the general provisions of the FY 2020 General Appropriations Act
(GAA), and should contain the following:
a.1. Agency’s mandate and functions, names of its officials with their
position and designation, and contact information;
a.2. Annual Financial Reports;
a.3. DBM Approved budget and corresponding targets for FY 2020;
a.4. Major Projects and Programs, and Status of Implementation for FY
2020;
a.5. FY 2020 Annual Procurement Plan (FY 2020 APP non-CSE),
Indicative FY 2021 APP non-CSE, and FY 2021 APP for Common-
Supplies and Equipment (FY 2021 APP CSE);
a.6. Quality Management System (QMS) Certification to ISO 9001:2015
issued by any of the certification bodies accredited by the
International Accreditation Forum members or similar standards
relating to Total Quality Management;
a.7. System of Agency Ranking Delivery Units for FY 2020 PBB;
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a.8. The Agency Review and Compliance Procedure of Statements and
Financial Disclosures; and
a.9. Updated People’s Freedom to Information (FOI) Manual signed by
head of agency; Agency Information Inventory; 2020 FOI Registry;
2020 FOI Summary Report.
(See Annex 2: Guideline on Transparency Seal)
b. Update the PhilGEPS posting of all invitations to bids and awarded
contracts pursuant to the Government Procurement Reform Act (RA No.
9184) for transactions above Php 1 million from January 1 to December
31, 2020, including Early Procurement of FY 2021 Non-Common Use
Supplies and Equipment (Non-CSE) items on or before January 29, 2021.
(See Annex 6: Guideline on PhilGEPS Posting)
c. Set-up Most Current and Updated Citizen’s or Service Charter, reflecting
the agency’s improved and streamlined/re-engineered system and
procedures for all government services to citizens, businesses, and
government agencies, pursuant to Section 6 of RA No. 11032 and the
President’s directive to reduce processing time of all public transactions
with government and ensure accessible and convenient delivery of
services to the public.
Departments/agencies shall submit their respective Certificates of
Compliance (CoC) to the Anti-Red Tape Authority (ARTA) and copy
furnish the AO25 Secretariat on or before December 04, 2020. The CoC
based on the format prescribed by the ARTA as stated under the ARTA
Memorandum Circular No. 2019-002 series of 2019, shall be the basis of
validation by the ARTA starting January 2021.
(See MCs No. 2019-002 and No. 2019-002-A: Guidelines on the
Implementation of the Citizen’s Charter in compliance with RA 11032 for
full details for requirements)
3.2. Performance Targets
Achieve each of the Physical Targets, Support to Operations (STO), and
General Administration and Support Services (GASS) requirements for FY
2020.
a. Streamlining and Process Improvement (SPI) of the agency’s Critical
Services covering Government-to-Citizens (G2C), Government-to-
Business (G2B), and Government-to-Government (G2G) transactions as
cited in the agency’s Citizen’s/Service Charter.
a.1. In the government’s effort to further streamline processes and fully
maximize our digital capabilities, as well as our Information and
Communication Technology (ICT) infrastructures and other
resources, department/agencies should undertake digitization,
develop online systems, and/or transform their critical services from
manual to contactless transactions, for faster and more efficient
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public service delivery. Digitization initiatives may vary depending
on the particular requirements of the critical services. (i.e. online
applications, payments, permitting, learning, and development
platforms)
a.2. To promote the periodic measurement of agency performance in
delivering said services, agencies shall determine and report the
following streamlining criteria using Annex 3A Form A:
Number of Steps which refers to the total number of steps that
a particular citizen/client will undergo to ensure the receipt of
the complete service from the government.
Departments/agencies shall report in detail the steps
necessary to complete the service including flow charts
indicating the front end and back end.
Turnaround Time (TAT) which is the sum of the waiting time
and processing time or the total amount of time taken to
complete/deliver a service. TAT starts from the moment the
transacting client enters the queue or fills out the form, and the
waiting time incurred until the service has been
completed/delivered.
Number of Signatures which refers to the number of
signatures and initials from the employees and officers of the
department/agency necessary to complete each service
Number of Required Documents which refers to the total
number of required documents that must be provided by the
transacting client to the government.
Transaction Costs which are the costs incurred by the
transacting client in the course of availing of government
service. For purposes of FY 2020 PBB, these costs are
categorized as follows:
Primary Transaction Costs/Fees which are the fees
declared in the agency’s Citizen’s/Service Charter to be
paid to the department /agency by the transacting client for
availing a government service.
Other Transaction Costs which are the other costs or fees
incurred by the transacting client to obtain supporting
information from another agency to secure the necessary
primary information. These costs also include other
expenses shouldered by the transacting client until the
service has been completed by the government.
Substantive Compliance Costs which are the incremental
costs other than administrative costs incurred by the
transacting public in the course of complying with a regulation.
These costs can include implementation costs, direct labor
costs, overhead costs, equipment costs, material costs, and
external service costs.
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b. Citizen/Client Satisfaction. To aid departments/agencies in determining
the effectiveness of streamlining and process improvements, and
institutionalizing Service Quality Standards (SQS) in critical services in
the government, agencies should embed feedback mechanisms and
citizen/client satisfaction measurement in their process improvement
efforts. Using the FY 2019 and 2020 improvement action plans that the
agencies reported during the FY 2018 PBB discussions, for each service,
agencies shall report the results of each action plan and the FY 2020
Citizen/Client Satisfaction Survey (CCSS) for each service.
b.1. To further incentivize excellence in providing quality and efficient
public service among government offices, departments/agencies
shall report one (1) agency best practice in service quality or
productivity conducted in FY 2020 including its results. The
showcase of best practices would not only recognize efforts of
agencies in improving their services but would also contribute in
assisting other agencies to develop similar initiatives that could be
implemented, replicated, and/or enhanced.
b.2. Departments/agencies shall prepare and submit a report following
information found in Annex 4: Guide for Conducting Citizen/Client
Satisfaction Surveys.
c. Support to Operations (STO) Targets.
c.1. Initial Certification/ Recertification of the agency’s Quality
Management System (QMS) covering at least one (1) critical
frontline service or core process as mandated under its existing
pertinent laws.
c.2 Standardized Agency-wide Processes for Frontline Agencies.
Frontline agencies shall endeavor that their frontline processes are
standardized, including those implemented at the Regional,
Satellite, and Extension Offices. Beginning FY 2020,
departments/agencies shall secure agency-wide QMS certifications
for these processes, and continue these efforts aimed at achieving
this target by the end of FY 2021.
The AO25 IATF shall conduct the validation of the implementation
of a standardized agency-wide process/es.
d. GASS Targets. The common GASS targets shall include the following:
d.1. Improved Budget Utilization Rate (BUR) from the previous year’s
level of accomplishment, which shall consist of:
Achievement of at least 90% Obligations BUR
Achievement of at least 85% Disbursement BUR
d.2. Sustained Compliance with Audit Findings
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Submission of Annual Procurement Plan (APP-non CSE)
FY 2020 APP-non CSE should have been submitted to the
GPPB-TSO on March 31, 2020, but only for purposes of PBB
compliance. The same should be posted on the agency TS
page no later than one month after the issuance of this Circular.
The APP non-CSE shall be submitted through electronic mail
(email) at [email protected].
Submission of FY 2021 Annual Procurement Plan-Common-
Use Supplies and Equipment (FY 2021 APP-CSE) to the DBM-
Procurement Service on or before December 15, 2020, in the
prescribed format by DBM-PS. The same should be posted on
the agency TS page not later than December 15, 2020.
Undertaking of Early Procurement for at least 50% of the total
value of eligible Procurement Projects included in the proposed
budget of the department/agency in the National Expenditure
Program (NEP). Agencies shall conduct the undertaking of
Early Procurement Activities (EPA) for at least 50% of the total
eligible Procurement Projects as outlined in its Indicative FY
2021 APP Non-CSE consistent with the FY 2021 NEP.
Procurement Projects which will use the following
modalities are excluded in determining the total value
pursuant to Item 1.4 of GPPB Circular No. 06-2019:
1. Repeat Order
2. Shopping
3. Negotiated Procurement-Emergency Cases
4. Negotiated Procurement – Take Over of Contracts
5. Negotiated Procurement – Small Value
Procurement
The Approved Contract and Notice to Proceed for
procurement projects successfully undertaken under EPA
shall be posted in the PhilGEPS within thirty (30) days after
the approval of the GAA.
Heads of the Procuring Entity (HOPE) of covered
departments/agencies shall submit to the GPPB a
Certification under Oath (see Annex 10) on the compliance
with EPA requirement within one (1) month after the
approval of the GAA to the email address
[email protected]. (Agencies covered by
the EPA requirement but were NOT able to comply may
submit their respective justifications to the AO26 IATF
within the compliance validation period.
The Indicative FY 2021 APP-non CSE consistent with the
FY 2021 NEP, which is the basis for the EPA should be
posted on the agency TS page not later than September
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30, 2020. (Do not submit the indicative APP to the GPPB.
Indicative APP submissions will not be accepted and will
not be assessed as PBB compliance)
Submission of results of FY 2019 Agency Procurement
Compliance and Performance Indicators (APCPI) System, per
GPPB Resolution No. 39-2017, complete with the following
forms: (1) APCPI – Self-Assessment Form; (2) APCPI –
Consolidated Procurement Monitoring Report; (3) APCPI –
Procurement Capacity Development Action Plan; and the
Questionnaire on or before June 30, 2020.
Agency representatives should be able to receive an auto-
acknowledgment from the GPPB-TSO as proof of submission.
In case of non-receipt of the auto-acknowledgment within one (1)
hour after submission, re-submit to the email address provided. If
no acknowledgment is still received, the representatives shall call
the Performance Monitoring Division of the GPPB-TSO at (02) 7900
– 67 – 41 to 44 to confirm whether the submission was received and
if so, request for the acknowledgment of receipt.
e. Other cross-cutting requirements:
e.1. Establishment and Conduct of Agency Review and Compliance of
SALN. The Agency Review and Compliance Procedure of SALN
used by the agency’s SALN Review and Compliance Committee
should be cascaded to all employees. The scanned copy of the
same shall be uploaded in the agency TS page not later than
October 1, 2020. (Should the departments/agencies decide to retain
the previously posted Guidelines, they should indicate or take note
in the website that no changes have been made from the previous
year’s Establishment and Conduct of Agency Review and
Compliance of SALN).
e.2. Comply with the Freedom of Information (FOI) Program.
The Updated People’s FOI manual duly signed by the Head of
Agency and uploaded in the agency TS page on or before
January 29, 2021
The FOI Reports (Agency Information Inventory, 2020 FOI
Registry, and 2020 FOI Summary Report strictly in one (1)
Excel format) uploaded in the agency TS page on or before
January 29, 2021
A screenshot of the agency website’s home page containing a
visible and functional FOI logo linked to the electronic FOI
portal (www.foi.gov.ph) submitted through email:
[email protected] on or before January 29, 2021
http://www.foi.gov.ph/mailto:[email protected]
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Modified One-page FOI Manual (including FOI Receiving
Officer/s and its contact details and the step-by-step procedure
of FOI Requests in standard paper-based and electronic
format) uploaded in the agency TS page on or before January
29, 2021.(For reference, see FOI MC No. 1, s.2020 at
www.foi.gov.ph/resources. )
f. To reinforce fairness in the assessment of the performance of each
delivery unit under operations with those under support services,
agencies should also declare non-frontline services provided to internal
units/employees performed by the latter delivery units.
4. ELIGIBILITY CRITERIA FOR PRC OFFICIALS AND EMPLOYEES
4.1. The eligibility of the Chairman, as Head of the Agency, will depend on the
performance of the Agency.
4.2. Employees belonging to the first and second level positions should receive a
rating of at least “Satisfactory” based on the SPMS.
4.3. Personnel on detail to another government agency for six (6) months or more
shall be included in the ranking of employees in the recipient agency that rated
his/her performance. Payment of PBB shall come from the mother agency.
4.4. Personnel who transferred from one government agency to another shall be
rated and ranked by the agency where he/she served the longest. If equal
months were served for each agency, he/she will be included in rating of the
recipient agency.
4.5. Officials and employees who transferred from government agencies that are
non-participating in the implementation of the PBB shall be rated by the
agency where he/she served the longest; the official/employee shall be
eligible for the grant of PBB on a pro-rata basis corresponding to the actual
length of service to the participating implementing agency.
4.6. An official or employee who has rendered a minimum of nine (9) months of
service during the fiscal year and with at least satisfactory rating.
4.7. An official or employee who rendered less than nine (9) months but a minimum
of three (3) months of service, and with at least “Satisfactory” rating(s), shall
be eligible for the grant of PBB on a pro-rata basis corresponding to the actual
length of service rendered, as follows:
Length of Service % of PBB
8 months but less than 9 months 90%
7 months but less than 8 months 80%
6 months but less than 7 months 70%
5 months but less than 6 months 60%
4 months but less than 5 months 50%
3 months but less than 4 months 40%
The following are the valid reasons for an employee who may not meet the
nine-month actual service requirement to be considered for PBB on a pro-
rata basis:
http://www.foi.gov.ph/resources
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Being a newly hired employee;
Retirement;
Resignation;
Rehabilitation Leave;
Maternity Leave and/or Paternity Leave;
Vacation or sick Leave with or without pay;
Scholarship/Study Leave;
Sabbatical Leave
5. EXCLUSIONS FROM THE FY 2020 GRANT OF PBB
5.1. An employee who is on vacation or sick leave, with or without pay, for the
entire year.
5.2. Personnel found guilty of administrative and/or criminal cases by final and
executory judgment in FY 2020 shall not be entitled to the PBB. If the penalty
meted out is only a reprimand, such penalty shall not cause the disqualification
to the PBB.
5.3. Officials and employees who failed to submit the 2019 SALN as prescribed in
the rules provided under CSC Memorandum Circular No. 3 s. 2015; or those
who are responsible for the non-compliance with the establishment and
conduct of the review and compliance procedure of SALN, shall not be entitled
to the FY 2020 PBB.
5.4. Officials and employees who failed to liquidate all cash advances received in
FY 2020 within the required reglementary period, as prescribed in COA
Circular 97-002 dated February 10, 1997 and reiterated in COA Circular 2009-
002 dated May 18, 2009, shall not be entitled to the FY 2020 PBB.
5.5. Office/Division who failed to submit their duly accomplished Office/Division
Performance and Review (O/DPCR) to the Performance Management Team
through the Planning Division within the prescribed deadline.
5.6. Officials and employees who failed to submit their duly accomplished
Individual Performance Commitment and Review (IPCR) Forms to the Human
Resource Development Division (HRDD) within prescribed deadline.
5.7. Officials and employees responsible for the implementation of the prior years’
audit recommendations, QMS certification, or posting and dissemination of the
department/agency system of ranking performance of delivery units, shall not
be entitled to the FY 2020 PBB if the Commission fails to comply with any of
these requirements.
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6. RANKING OF DELIVERY UNITS
The Commission will adopt this Guidelines on the Grant of the PBB for Fiscal Year
2020. The completion of target in each critical service or key processes as indicated
in the approved Office/Division Performance Commitment and Review (O/DPCR) shall
be the basis for performance ranking of delivery units. The delivery units eligible to the
PBB shall be forced-ranked according to the following:
Ranking Performance Category
Top 10% Best Delivery Units
Next 25% Better Delivery Units
Next 65% Good Delivery Units
The distribution of slots for PBB Ranking of twenty-three (23) Delivery Units is as
follows:
Delivery Units (23) Best (10%) Better (25%) Good (65%)
SLOTS 2 6 15
Office of the Chairman
Planning Management and
Financial Service
Administrative Service
Legal Service
Information and Communication
Technology Service
International Affairs Office
Regulation Office
Licensure Office
15 Regional Offices
7. RATES OF THE PBB
The rates of the PBB for each individual shall be based on the performance ranking
of the individual’s delivery units with the rate of incentive as a multiple to one’s monthly
basic salary as of December 31, 2020, based on the table below:
Performance Category Multiple of Basic Salary
Best Delivery Unit 0.65
Better Delivery Unit 0.575
Good Delivery Unit 0.5
8. TIMELINES AND SUBMISSION/POSTING OF REPORTS
8.1 The agency should submit FY 2020 accomplishments using the Form A-
Department/Agency Performance Report, Form A1-Details of Bureau/Office
Performance Report, Citizen/Client Satisfaction Survey, Form 1.0 and the
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PBB Evaluation Matrix. They should submit duly completed and signed forms
and report to the AO25 IATF (two hard copies and e-copies of the above-
mentioned reports and supporting documents) through the AO25 Secretariat
which shall endorse copies to the oversight/validating agencies for
review/evaluation. The forms and reports shall be signed by the agency head
or the duly designated official.
8.2 Submission of agency physical accomplishments and other requirements will
be until February 26, 2021. Agencies shall ensure that all explanations and
justifications are already attached in their submission.
The following offices are tasked to submit compliance with the PBB requirement:
PBB Requirement Deadline of
Submission In-Charge To submit/refer
Physical Targets
Streamlining and
Process improvement of
Agency Services and
digitization initiatives
February 26, 2021 ARTA Committee
(Central and
Regional Offices)
Annexes 3A and 3B
(Forms A/A1)
Citizen/Client
Satisfaction and agency
best practice
February 26, 2021 ARTA Committee
(Central and
Regional Offices)
Annex 4 – Guide for
Conducting
Citizen/Client
Satisfaction Surveys
Report on Ranking
Delivery Units
February 26, 2021 Performance
Management Team
HRDD
Form 1.0 and PBB
Evaluation Matrix
Good Governance Conditions (GGCs)
Transparency Seal October 01, 2020 Performance
Management Team
(PMT)
ICTS
Concerned DUs
Posting/updating of
requirements in the TS
page
Annex 2 – Guideline on
Transparency Seal
Citizen’s or Service
Charter
December 04, 2020 ARTA Committee
(Central and
Regional Offices)
Certificate of
Compliance
PhilGEPS Posting January 29, 2021 Bids and Award
Committee
Secretariat
(Central and
Regional Offices)
Update the PhilGEPS
posting of all invitations
to bids and awarded
contracts
Annex 6 – Guideline on
PhilGEPS Posting
Support To Operations (STO)
QMS Certification December 31, 2020 Quality Management
Representative
QMS Section
Posting of the valid
complete set, i.e.,
including the registration
scheduled and sub-
certificates which could
indicate the scope of
registration, sites
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PBB Requirement Deadline of
Submission In-Charge To submit/refer
covered and validity
period, of QMS
Certification in the TS
page
General Administration and Support Services (GASS)
FY 2020 APP-non CSE March 31, 2020 Bids and Award
Committee
Secretariat
(Central and
Regional Offices)
Submit to GPPB-TSO
Posting in the TS page
Results of FY 2021
APCPI System
June 30, 2020 Bids and Award
Committee
Secretariat
(Central and
Regional Offices)
Accomplish forms from
the APCPI tool
Submit results to GPPB-
TSO
Indicative FY 2021 APP-
non CSE
September 30,
2020
Bids and Award
Committee
Secretariat
(Central and
Regional Offices)
Posting in the TS page
FY 2021 APP-CSE December 15, 2020 Bids and Award
Committee
Secretariat
(Central and
Regional Offices)
Submit to DBM-PS
Posting in the TS page
Sustained Compliance
w/ Audit Findings
December 31, 2020 Accounting Division
All Regional Offices
Early Procurement
Activities
Within thirty (30)
days after the
approval of the
GAA
Bids and Award
Committee
Secretariat
(Central and
Regional Offices)
Annex 10 – Certificate of
EPA Compliance
Posting of all Contracts
and Notice to Proceed
of successful EPAs
Other-cross Cutting Requirements
Agency’s Establishment
and Conduct of Agency
Review and Compliance
of SALN
October 1, 2020 SALN Review and
Compliance
Committee
HRDD
To be posted in the TS
page
Agency’s System of
Rating and Ranking of
Delivery Units
October 1, 2020 Performance
Management Team
HRDD
To be posted in the TS
page
Updated People’s FOI
manual
FOI reports: Agency
Information Inventory,
2020 FOI Registry, and
2020 FOI Summary
Report
January 29, 2021 FOI Committee
Archives and
Records Division
Submission to PCOO
Posting in the TS page
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PBB Requirement Deadline of
Submission In-Charge To submit/refer
Modified One-page FOI
Manual
Screenshot of Agency’s
homepage
9. EFFECTS OF NON-COMPLIANCE
9.1 For FY 2020, agencies that are unable to comply with all the GGCs shall be
considered ineligible for FY 2020 PBB.
9.2 Agencies that are unable to comply with maximum of two (2) Performance
Targets due to controllable factors as determined by the validating agencies
shall be considered ineligible for the FY 2020 PBB.
9.3 In the event the AO25 IATF conducted a random check of submitted SALN
of employees and found non-compliance with the guidelines prescribed by
the CSC and the posted Review and Compliance Procedure of the concerned
agency, such incident could be a cause to disqualify the agency in the
succeeding cycle of the PBB.
9.4 Agency which, after due process by the oversight agency has been
determined to have committed prohibited acts such as misrepresentation in
the submitted reports required for the PBB, and evenly distributing PBB
among employees shall be disqualified from the PBB in the succeeding year
of its implementation. Moreover, the CSC or Ombudsman shall file
appropriate administrative case.
10. EFFECTIVITY
This Memorandum Circular shall take effect immediately.
TEOFILO S. PILANDO, JR.
Chairman
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Professional Regulation Commission
Manila
INTERNAL CRITERIA FOR THE PBB RANKING OF DELIVERY UNITS (DUs)
CRITERIA
MEASUREMENTS ASSESSOR/S
QUANTITY/ EFFICIENCY QUALITY/ EFFECTIVENESS TIMELINESS
1. CORE AND NON-CORE INDICATORS (60%)
1.1 Individual Office/Service contribution to the over-all accomplishments on Agency OPCR
Please refer to OPCR Rating Guide for the rating criteria in evaluating/assessing the commitment performance.
Monitoring and Evaluation Division
1.2 Office/Division Performance Commitment Review (O/DPCR) Targets approved by Performance Management Team (PMT)
5 – Performance exceeded 10% and above of the planned target
4 – 100% of the planned target
were accomplished 3 – 90% to 99% of the planned
target were accomplished 2 – 51% to 89% of the planned
target were accomplished 1 – Performance failed to meet the
planned target by 50% or below
5 – 100% and above accurate/approved upon 1st submission/no revision
4 – 91% to 95% accurate/approved upon 2nd submission with minimal to major changes
3 – 81% to 90% accurate/approved upon 3rd submission with minor to major changes
2 – 71% to 80% accurate/approved after 4th submission with minor changes
1 – 61% and below accurate/approved after 4th submission with minor to major changes
5 – Acted/submitted on or before the set timeline
4 – Acted/submitted 1 to 3 days
after the set timeline 3 – Acted/submitted 4 to 5
working days after the set timeline
2 – Acted/submitted 1 week after the set timeline
1 – Acted/submitted 2 weeks and beyond d the set timeline
Research and Statistics Division (quantity/ quality/ timeliness of submission of monthly reports)
1.3 Posting/Updating of various PBB requirements in the Transparency Seal (e.g. Citizen’s Charter, APP CSE, Non-CSE)
5 – on or before the set deadline 4 – 1-2 days after the set
deadline 3 – 3 days after the set deadline 2 – beyond 3 days after the set
deadline 1 – no posting
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CRITERIA
MEASUREMENTS ASSESSOR/S
QUANTITY/ EFFICIENCY
TIMELINESS
2. FINANCIAL PERFORMANCE (20%)
2.1 Funds Utilization
2.2 Submission of
Budget Proposal, PPMP, Monthly/ Quarterly Cash Program
OBLIGATION (Budget Utilization) 5 – more than 90% utilized 4 – more than 85% utilized 3 – more than 80% utilized 2 – more than 75% utilized 1 – 75% utilization and below
Submission of Final Budget Proposal with complete supporting documents
5 – on or before the set deadline 4 – 1-5 days after the set deadline 3 – 6-10 days after the set deadline 2 – beyond 10 days after the set deadline 1 – no submission Submission of PPMP/Quarterly Cash Program
5 – on or before the set deadline 4 – 1-5 days after the set deadline 3 – 6-10 days after the set deadline 2 – beyond 10 days after the set deadline 1 – no submission Submission of management reports with budgetary concerns as required by DBM, DOLE and Congress 5 – on or before the set deadline 1 – late/no submission
Budget and Management Division (MOOE and CO requirements) HRDD (PS requirements)
2.3 Disbursement Utilization
DISBURSEMENT 5 – 70% utilized and more 4 – 60% - 69% utilized
PRC REGIONAL OFFICE TO PRC CENTRAL OFFICE Submission of Report of Collection within 5 days after the reference Month
Accounting Division
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CRITERIA
MEASUREMENTS ASSESSOR/S
QUANTITY/ EFFICIENCY
TIMELINESS
2.3 Submission of Quarterly Financial and Physical Reports
3 – 50% - 59% utilized 2 – 40% - 49% utilized 1 – below 40% utilized
(1st and 2nd month of the reference quarter) 5 – on or before 5th day after the reference Month 4 – 6 to 15 days after the reference Month 3 – 16 to 25 days after the reference Month 2 – 26 to 31 days after the reference Month 1 – more than 31 days after the reference Month (3rd month of the reference quarter) 5 – on or before 5th day after the reference Month 4 – 6 days after the reference Month 3 – 7 days after the reference Month 2 – 8 days after the reference Month 1 – more than 9 days after the reference Month Liquidated/Settled Cash Advances for MOOE within 30 days from the granting of Cash Advance – REGIONAL OFFICES 5 – Liquidated/ Settled on or before 30 days 4 – Liquidated/ Settled 31-40 days after 3 – Liquidated/ Settled 41-50 days after 2 – Liquidated/ Settled 51-60 days after 1 – Liquidated/ Settled 61-70 days after Submission of Quarterly Report of Actions Taken on 100% Compliance to COA recommendations every 10th day of the month following the reference Quarter – IAS 5 – Submitted on or before the 10th day after the reference Quarter 4 – Submitted 1-5 days after the set deadline of submission 3 – Submitted 6-10 days after the set deadline of submission 2 – Submitted but delayed for more than 10 days 1 – No submission
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CRITERIA
MEASUREMENTS ASSESSOR/S
QUALITY/ EFFECTIVENESS
3. CITIZEN/CLIENT SATISFACTION RATING (20%)
Citizen/ Client Satisfaction Rating (source of data: Client Feedback Form1, President’s Hotline
8888, Presidential Complaint Center2, Contact Center ng Bayan3)
Rating Scale :
5 – Outstanding (0 complaints received and validated) 4 – Very Satisfactory (3-1 complaints received and validated) 3 – Satisfactory (4-5 complaints received and validated) 2 – Unsatisfactory (6-9 complaints received and validated) 1 – Poor (with more than 10 complaints received and validated)
Administrative Service HRDD
Support Offices/Services/Divisions – To be rated based on the internal services rendered as indicated in the Citizens Charter.
Prepared by:
PERFORMANCE MANAGEMENT TEAM (PMT)
JOSE A. ABUNDO
Chairperson (Director, PMFS)
GLORIA L. ASINAS Member
(HRDD)
(VACANT) Member
( PLD)
JANE R. SEVESES
Member (BMD)
RASETES E. RAZONABE
Member (AD)
JESSALEE P. JACOBO-SARANGAY Member
(PRC-Union)
1 Result of the Client Feedback Form 2 Consolidated by ARTA Committee 3 Consolidated by HRDD