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#TOPdesk_NL
De klant centraal stellen: waarom zou u?
Gökhan Tuna – TOPdesk Consultancy
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Idee van Customer Centric
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Oorsprong van Customer Centric
60’s 80’s 90’s Nupre-60’s
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Oorsprong van Customer Centric
60’s 80’s 90’s Nupre-60’s
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Oorsprong van Customer Centric
60’s 80’s 90’s Nupre-60’s
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Oorsprong van Customer Centric
60’s 80’s 90’s Nupre-60’s
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Oorsprong van Customer Centric
60’s 80’s 90’s Nupre-60’s
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Customer Centricity
Customer focused
leadership
Feedback drives
continuousimprovement
Understanding your customer
Design theexperience
Metrics thatmatter
Empowerfront-line
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Customer focused
leadership
Feedback drives
continuousimprovement
Understanding your customer
Design theexperience
Metrics thatmatter
Empowerfront-line
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Customer Centricity
Customer focused
leadership
Feedback drives
continuousimprovement
Understanding your customer
Design theexperience
Metrics thatmatter
Empowerfront-line
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Inspelen op belevingKlanten begrijpen Meten & Acteren
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Inspelen op belevingKlanten begrijpen Meten & Acteren
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Reactief beheer
Proactief beheer
Nieuwe diensten
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Inspelen op belevingKlanten begrijpen Meten & Acteren
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IT-Support
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Inspelen op belevingKlanten begrijpen Meten & Acteren
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CMO Council & SAS - 2013
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Klanten
ICT FM HRM
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HRM
FM IT
SSM
Shared Service Management
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Hoe stelt u de klant centraal in 2016/17?
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Hoe stelt u de klant centraal in 2016/17?
Inspelen op belevingKlanten begrijpen Meten & Acteren
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Vragen?
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Presentatie terugkijken?
Bekijk deze presentatie online op
www.slideshare.net/TOPdesk