The replies to the queries of various prospective bidders given in the Pre-Bid
Meeting held on 16.09.2016 of “ the Tender No: 2016_UDDHP_12810_1 for
“Request for Proposal (RFP) for the Selection of a System Integrator for
Implementation of e-Nagarpalika (Online ULB services Under Public Service
Guarantee Act) for Dharamshala Municipal Corporation Himachal Pradesh at
Dharmashala.”
The replies of the queries were addressed in front of the prospective bidders and
corrigendum no 1 and amendments 1 to 7 are being issued as follows:
Amendment No. 1
The deadline for submission/uploading of e-tender etc. have been revised(Refer
Corrigendum No.01).The revised dates /EMD/Average Annual Turnover shall be
revised & followed as per Corrigendum No. 01.
Amendment No. 2
Sr. No. 8 of Data Sheet “Bidders Eligibility Criteria” appearing at page No.8 of the
RFP be considered as withdrawn and Eligibility/Pre-Qualification Criteria be revised
to the extent of change in EMD from Rs 1 lakh to Rs 3 Lakh at 6.1(b) page 15 of RFP
& annual financial turn over from Rs 10 Crore to Rs 15 Crore in Clause 6.1 page 15 at
Sr. No.2 of table in RFP.
Amendment No.3
a) In view of revision in the average annual turnover, following modified
criteria for Technical Evaluation at Sr. No. 1 page 16 of RFP are followed.
6.2. Technical Evaluation
Bidders who meet the pre-qualification criteria would be considered as qualified
to move to the next stage of Technical and Financial evaluations. The technical
competency of the bidders would be evaluated as per the following criteria.
Technical Evaluation
Criteria
Max
Score
Break up Complianc
e
Document
1. The bidder should have an
average annual financial
turnover of INR 15 Crore
6 15 Crore = 4 marks
> 15 Cr & <=20 Cr :
Extracts
from the
audited
from IT services similar to
those as defined in the scope
of work mentioned in the
tender document in at least
three of the last four
Financial Years (i.e. 2015-16,
2014-15, 2013-14 and 2012-
13)
5 marks
>20 Cr: 6 Marks
Balance
sheet and
Profit &
Loss; OR
Certificate
from the
statutory
auditor
(a) The word “Presentation” on page 17 is substituted with the word “Proposal “in
the Technical Evaluation table at Sr. No. 7. Therefore, there will be no
presentation and instead technical proposal will be submitted/ uploaded as per
requirement at Sr. No. 7 of the RFP and shall be evaluated for the already
allocated marks of 30.
Amendment No. 4
Part sentence, “within 2 month of the project go-live” appearing in the second line of
the clause Section 8.9 Security Audit of RFP may be deleted.
Amendment No. 5
Under Clause 8.10 Training, in the last tabulated para two sentences “One Training
sessions shall be of 5 hour each. Payment for training shall be paid on actual basis”
may be deleted.
Amendment No. 6
Under Clause 9.8 in the fourth line of Deliverables substitute “and’ in place of
“including”.
Amendment No. 7
Under Clause 8.12 Help Desk serial no. d) “Providing assistance to end users for
efficient use of the new system.” May be read as “Providing assistance to end users
of Dharamshala Municipal Corporation for efficient use of the new system.”
S. No.Reference(s) (Section &
Page Number(s))Content of RFP requiring Clarification(s) Points clarification/ amendment sought
Clarification/Reply Given by Dharamshala
Municipal Corporation
1 Data Sheet Clause 8 Page 8Have at least 5 implementation partners in
India
May please amend this to have 5
implementations to Government owned
organizations/large communities in India
Refer
Amendment no 2
26.1 Pre-qualification
Criteria Clause 5. Page 15
Bidder should have experience of
implementing at least 1 governance project
covering citizen centric services
Bidder may showcase government utility
based or large community based
Citizen/customer centric implementations
Yes
36.2 Technical Evaluation
Clause 3 Page 16
The bidder should have been involved in at
least one e-Governance project valued at
minimum Rs. 1 Crore in the last 5 years as
on 31/03/2016
Please clarify if an e-Governance project for
a large Community or utility can be shownYes
48.2 Workflow management
systemFigure , Table WMS
May we request for the number of Users?
Concurrent and Non-concurrent. Required
to arrive at the Server Sizing
System should be for unlimited users
5 8.8 Integration PointsAssume all API’s and required approvals
will be provided by DMCPlease confirm Yes
6 8.10 . Training Page 30
The training duration should be sufficiently
long for effecting meaningful assimilation of
training content by an average user.
This statement conflicts with Project
timeline. Point 4.Project time line to be followed.
7 9.8 Deliverables Third party base software licensesDo we have to provide source code for any
third party licenses also?
No source code is required for third party
but licences are required for the third party
87. Scope of e-Nagarpalika
Page 20
List of Services
5. Water supply/Sewerage
Connection
Apply online for Water supply/Sewerage
connection Completion/sanction letter, Tax
Clearance, Ownership/ site plan and NOC of
owner in case of tenants Tech. report of
JE/AE/ME.
Please confirm if there is a back-office
application available for handling Water
supply/ Sewerage Connection
No
97. Scope of e-Nagarpalika
Page 20
List of Services
7. Property Tax
Online application for submitting property
tax details
Online generation of tax as well as collection
Please confirm if there is a back-office
application available for municipal taxes
generation and water billing system
No
107. Scope of e-Nagarpalika
Page 20-21
The web application will be used in
Dharamshala Municipal Corporation in
Himachal Pradesh and provide access of
several services to all the citizens of
Dharamshala Municipal Corporation. List of
Services provided in Pg 19 and 20
Please confirm if Garbage Collection, Asset
Management, HR Management and
Accounting, Mobile App are part of the
Scope? Are there any additional services not
mentioned in the RFP that will need to be
considered later during Implementation or
Maintenance phases or during AMC?
Scope Shall prevail as per RFP
118. Functional Requirements
Page 22 to 29
The e - Public Services System web
application will have the following list of
modules which enable the Dharamshala
Municipal Corporation, HP.to enhance the
process of providing the above listed
services to all the citizen of DMC.
List of Functional Requirements in Pg 22
and 29
Missing Functional Requirements of the
following modules
Garbage Collection
Asset Management
HR Management
Mobile App
Asset Management Module includes but not
limited to Geographic location, Age and
condition, Organizational unit, Construction
history Maintenance activities, Cost etc.
HR Module includes but not limited to
Employee Basic Details, Leave, Training,
Probation, Dependent, Nominee Details,
Exams, Employee Exit Details, Transfer,
Promotion, Insurance, Allowances
Deduction, Recoveries, Attendance,
Increment, Generating ECS Report, GPF
Report, Pension etc.
Finance & Accounts Module includes but
not limited to, Finance & Accounts,
Company Information Account Groups,
Ledgers, Bank Branch Master, Accounting
Company Unit, Company Year, Supplier
Bill, Cheque Payment, Budgets, Vouchers
Reconciliation of Bank Account etc.
128 Functional Requirements
Page 22
The e - Public Services System web
application will have the following list of
modules which enable the Dharamshala
Municipal Corporation, HP.to enhance the
process of Providing the above listed
services to all the citizen of DMC.
How many Users will be using system?
Concurrent and Non-concurrent.
This information is required to arrive at the
Server Sizing
System should be for unlimited users
138.8 Integration Points
Page 29
The e-Public Services system web
application should be integrated with the
following gateway.
Please confirm if all the required external
gateways are provided by DMCYes
148.9. Security audit
Page 30
The Security Audit of the e-Public Services
system application should be done by the
bidder within 2 month of the project go-live.
The cost of security audit will be borne by
the Implementation Agency
Please confirm during which phase Security
Audit need to be conducted
Is it before the Go-live or after?
The security audit shall be applicable as per
the project timeline Section 8.14
8.14. Project Time LinePage
32
4. Stakeholder Training & Change
Management T1+7 Months
5. Application Software Security Audit T1+8
Months
6. Go-Live Phase-1 T1+9 Months=T2
15 8.10 . Training Page 30
The training duration should be sufficiently
long for effecting meaningful assimilation of
training content by an average user.
This statement conflicts with Project
timeline. Point 4.Project time line to be followed.
16 General ClarificationApplication hosting location is not specified
Is there any existing data centre available?
The hosting shall be on NIC server/ State
Data Centre
17 General Clarification
There is no mention of Consortium or JV in
the RFP. Please confirm JV / Consortium is
allowed / not allowed
Shall prevail as per RFP
18
Page 8
Section 4
Datasheet point 8
Have at least 5 implementation partners in
India
Implementation Partners are generally
required for Proprietary Licensed Software
Packages. As per our understanding of RFP,
this is an e-Governance project where
bidder will design and develop the
proposed solution. Hence, we request you
to remove this clause.
Refer CORRIGENDUM NO. 01 and
amendment no 2 being issued
19
Page 8
Section 4 Datasheet point
13
The validity of the bid security is 90 days.
Bid security shall be refunded to the
successful bidder upon signing of
agreement with Director, Urban
Development
We believe the successful bidder has to sign
the agreement with Commissioner,
Municipal corporation Dharamshala, HP
instead of Director, urban Development.
Please confirm
Further, please confirm, whether the bid
validity period would be calculated from
the last date of tender submission or date of
opening of technical bid.
Yes
Date of Submission & Bid Opening date are
same.
20
Page 8
Section 4 Datasheet point
11 & 12
RFP Cost of Rs. 5000/-
Point 12- EMD of Rs. 100000/-
Registered with National Small Industries
Corporation (NSIC) and hence eligible to get
benefits under Public Procurement Policy
for Micro & Small Enterprises order 2012 as
notified by GoI.
Therefore, we request exemption of tender
fee and EMD submission in lieu of NSIC
Certificate
Not Agreed.
Also Refer CORRIGENDUM no 1
21
Page 15
Section 6.1 Pre-
Qualification criteria
The bidder should have positive Net Worth
in
each of the last three Financial Years (2016,
2015 & 2014)
It is difficult to provide financial certificates
for FY 2016 as audit is in progress. Also, the
average turnover has been asked for at
least three of the last four Financial Years
(i.e. 2015-16, 2014-15, 2013-14 and 2012- 13)
in previous clause.
Therefore, in similar lines we request to
revise this clause as-
The bidder should have positive Net Worth
in at least three of the last four Financial
Years (i.e. 2015-16, 2014-15, 2013-14 and
2012- 13)
Agreed
22
Page 16
Section 6.2. Technical
Evaluation
The bidder must have a valid CMMI
certification as on the date of submission of
bid
CMMi Level 3: 3 marks
CMMi Level 4: 4 marks
CMMi Level 5: 5 marks
We request to consider quality certificates
like ISO 9001 & 27001 also-
CMMi Level 3: 3 marks
CMMi Level 3+ISO 9001: 4 marks
CMMi Level 3+ ISO 9001+ISO 27001: 5
Marks
CMMi Level 4: 4 marks
CMMi Level 5: 5 marks
Not Agreed and Shall prevail as per RFP
23
Page 19
Section 6.3. Financial Bid
Evaluation
The bid price will include all taxes and
levies
We request to accept bid price exclusive of
taxes.Not Agreed and Shall prevail as per RFP
24Page 29
Section 8.9 Security audit
The Security Audit of the e-Public Services
system application should be done by the
bidder within 2 month of the project go-live.
We request you to kindly reconsider these
clauses as they are contradictory in nature.
We suggest you to allow the security audit
of the application before Go-live as
mentioned in the project time line section of
RFP
The security audit shall be applicable as per
the project timeline Section 8.14
25
Page 30
Section 8.14 Project Time
Line
Application Software Security Audit- T1+8
Months
Go-Live Phase-1-T1+9 Months
26
Page 19
Section: List of Services
Sl no. 1 to 4
1. Registration of Birth & Issuance of
Certificates
2. Registration of Death & Issuance of
Certificates
3. Registration of Marriage & Issuance of
Certificates
4. Copy of Birth, Death and Marriage
Certificates
As per our information these services are
already available in e-District Application.
Therefore, please confirm what would be
the bidder responsibility for these services?
Shall prevail as per RFP
27
Page 19
Section List of Services Sl
no. 6
Garbage Collection
We assume that the department will bear
the cost of procurement of GPS devices.
Please confirm
Yes
28
Page 19
Section List of Services Sl
no. 7
Property Tax
We assume that the department will bear
the cost of procurement of GIS devices and
its hardware.
Please Clarify
Yes
29
Page 20
Section List of Services Sl
no. 11
Mobile Application
We would request you to provide the
platforms on which the mobile app needs to
be developed.
Also, please confirm the scope of work for
MobileApp.
The platform shall be Android/ iOS /
Windows. Scope shall be as per RFP
30
Page 20
Section List of Services Sl
no. 9
HR Management and Accounting
We request to specify the objective and
services which needs to be covered by the
bidder for developing HR Management and
Accounting module
HR Module includes but not limited to
Employee Basic Details, Leave, Training,
Probation, Dependent, Nominee Details,
Exams, Employee Exit Details, Transfer,
Promotion, Insurance, Allowances
Deduction, Recoveries, Attendance,
Increment, Generating ECS Report, GPF
Report, Pension etc.
31Page 21
Section: Function
The Application should be integrated with
the SMS gateway. This service enables to
notify the entire user on the application
status. The web application should also
integrate with mail server, payment
gateway. Digital Signature, SSL, Aadhaar,
Rapid Assessment System, Digital Locker,
eSign of GOI etc.
As per the scope, the SI is only limited to the
integration of the services like Mail server
payment gateway, digital signature, SSL,
Aadhar, RAD, Digital locker, eSign of GOI.
We assume all the necessary APIs,
Credentials and other components for
connecting with these servers will be
provided by Dharmasala Municipal
Corporation.
We assume that the necessary costing for
SSL, SMS will be provided by Dharmasala
Municipal Corporation. Request you to
please confirm on the scope purpose of
integration with the above components so
that it would help us to estimate the project
cost.
Yes
32Page 30
Section 8.12 Helpdesk
Selected bidder shall depute minimum one
Help desk Executive to provide support to
post Go-Live
We would request you to specify helpdesk
timing and period of engagement.
Also clarify who will provide the required
infrastructure for the manpower deployed
Help Desk Timing will be 10:00 AM to 6:00
PM and period of engagement will be as per
Project Timeline in RFP
33
Page 33
Section 9.9 Payment
Schedule
We suggest the department to consider the
revised payment schedule which is in
favour both the department and the bidderNot Agreed & Shall prevail as per RFP
34
Page 43
Section 10.7 Bid Format: Bill
of Quantity (BOQ)
Design, Development i/c Data Digitization,
Migration and Data Entry and
Implementation of E-Nagarpalika (Online
ULB services under Public Service
Guarantee Act) in Dharamshala Municipal
Corporation as per scope of work given in
the RFP including O & M support
We would request you to specify the
approx. number of data to be digitized,
migrated and manually entered. Also clarify
in which form the data is available with the
dept. whether in Soft copy or hard copy
The DATA is available in Hard copy and
can be assesed by visiting the DMC
35 General query
We assume that all required environment
(Hardware, System Software, network and
connectivity infrastructure) will be provided
by Dharmasala Municipal Corporation.
Please confirm.
Shall prevail as per RFP
36 General query
We assume that the department is
responsible for providing all the API’s for
the integration of different applications with
the web portal. We suggest that in case there
is any delay in integration for reasons not
attributable to the bidder, bidder should not
be responsible and it should not affect the
payment milestone
Shall prevail as per RFP
37
Clause 3. Objective, 2nd
Para, 6th Bullet Point, Page
7
Providing efficient individual department
services through various delivery channels
either online or across the counter like
Common Service Centres (CSCs) at
Corporation level or online using eDistrict
Portal
Are these services to be provided from
eDistrict Portal as well, apart from other
Delivery channels mentioned like Online &
across the counter like Common Services
Centres (CSCs) at Corporation Level. If Yes,
please provide the details & readiness of the
eDistrict Portal. OR does it mean that the e-
Nagarpalika should be accessible at CSCs
and they will use the application to deliver
services related to MCD?
Yes
38
4. Data Sheet, Point No. 8,
Bidder's Eligibility Criteria,
Page 8
• Have at least 5 implementation partners in
India
• Have successfully implemented at least 5
projects in leading government
organizations / local self-governments
/public sector undertakings in India
The eligibility criteria mentioned here are
completely different from the Pre-
Qualification Criteria mentioned on Page
No. 15-16. Kindly provide the clarity on the
Criteria which woud be followed for
evaluation.
Refer
Amendment no 2
395.4.3 Earnest Money
Deposit (EMD), Page 11
Bidders shall submit, along with their Bids,
EMD of Rs. 1,00,000/- (One Lakh) only, in
the form of a Bank Draft OR Bank
Guarantee issued by scheduled commercial
bank in favour of Commissioner, Municipal
Corporation and drawn on a nationalized
bank/ scheduled Bank, Payable at
Dharamshala and should be valid for 90
days from the due date of the RFP.
Project Value as per the e-tendering Portal is
given as Rs.25 Lacs. EMD sought in this RFP
does not conform to any procurement
guidelines of CVC or any GFR of the State.
Kindly provide the details of the Tentative
Procurement cost of this Project & amend
the Values of EMD accordingly. Our
Suggestions is that the EMD should not be
less than Rs.5 Lacs considering the Scope &
tentative value of this project.
Also, please specify, if there is some particular
format for submitting the Bank Guarantee
against the EMD, or Bidder can use his own
format approved by his Banker.
Refer CORRIGENDUM NO. 01 and
amendment no 2 being issued
40
5.4.4 Submission of
Proposals, Point (a), (i) & (j)
Page 11-12
(a) The bidders should submit their
responses as per the format given in this
RFP in the following manner
- Response to Pre-Qualification Criterion : (1
Original + 1 Copies + 1 non editable CD) in
first envelope
- Technical Proposal - (1 Original + 1 Copies
+ 1 non editable CD) in second envelope
- Commercial Proposal – Only uploaded
online
As per Point (a), it seems that Pre-
Qualification & Technical Bid have to be
submitted in Hard Copy & only
Commercial Bid has to be uploaded Online.
Whereas in Point (i) & (j), it comes out that
all the Pre-Qualification, Technical Bid &
Commercial Bid have to be uploaded online,
apart from submission of 1 Original + I
Copies+ I non-editable CD physically. There
is a confusion & needs the clarification from
the DMC end.
Shall prevail as per RFP
416.1 Pre-Qualification
Criteria, Page 15
2. The bidder should have an average
annual financial turnover of INR 10 Crore
from IT services similar to those as defined
in the scope of work mentioned in the
tender document in at least three of the last
four Financial Years (i.e. 2015-16, 2014-15,
2013-14 and 2012- 13)
This is a very prestigious project for
Municipal Corporation of Dharamshala &
hence would require involvement of System
Integrator having sound financial strength
to execute the Project. Our Suggestion is that
the current Criteria should be read as "The
bidder should have an average annual
financial turnover of INR 50 Crores from IT
services similar to those as defined in the scope
of work mentioned in the tender document in at
least three of the last four Financial Years (i.e.
2015-16, 2014-15, 2013-14 and 2012- 13)"
Refer CORRIGENDUM NO. 01 and
amendment no 2 being issued
426.1 Pre-Qualification
Criteria, Page 15
Bidder should have experience of
implementing
at least 1 eGovernance project covering
citizen
centric services
Here the work is specific to Urban Local
Body. Hence the criteria should be bidders
experience in providing e-Governance
system in Urban Local Body covering
citizen services and backend workflow in at
least 10 ULBs.
The document submitted can be Work
Order + Completion Certificate OR Work
Order + Evidence of Part Completion / Part
completion testimonial
Shall prevail as per RFP
436.1 Pre-Qualification
Criteria, Page 16
Bidder should have minimum 100 full time
employees working on Software
Development &
IT services
Here the focus may be given to resources
with exp in e-Governance projects. At least
100 employees with exp on e-Governance
domain in India
Shall prevail as per RFP
446.1 Pre-Qualification
Criteria, Page 16
Sustenance of the project is very important.
Hence one of the Pre-Qualification criteria
should be - Bidder should have experience
of providing Post Implementation Support
for at least 3 years in more than 3 ULBs in
India
Work Order for the same should be attached
by the bidder
Shall prevail as per RFP
456.2. Technical Evaluation,
Point 1, Page 16
1. The bidder should have an average
annual financial turnover of INR 10 Crore
from IT services similar to those as defined
in the scope of work mentioned in the
tender document in at least three of the last
four Financial Years (i.e. 2015-16, 2014-15,
2013-14 and 2012- 13)
This is a very prestigious project for
Municipal Corporation of Dharamshala &
hence would require involvement of System
Integrator having sound financial strength
to execute the Project. Our Suggestion is that
the current Criteria should be read as "The
bidder should have an average annual
financial turnover of INR 50 Crores from IT
services similar to those as defined in the scope
of work mentioned in the tender document in at
least three of the last four Financial Years (i.e.
2015-16, 2014-15, 2013-14 and 2012- 13)".
Marks should be allocated accordingly:
50 Cr = 4 Marks
60 Cr = 5 Marks
75 Cr = 6 Marks
Shall prevail as per RFP
466.2. Technical Evaluation,
Point 1, Page 16
The bidder should have been
involved in at least one e-
Governance project valued at
minimum Rs. 1 Crores in the last
5 years as on 31/03/2016
Here the focus should be for ULB projects.
The timelines should be 7 years. Projects
take long time to implement, sustain and
attain maturity. Thus the condition can be:
"The bidder should have experience of
implementing / providing post
implementation projects in ULB in past 7
years where the order value is more than 1
Cr"
1 project = 10 Marks
2 projects= 12 Marks
3 projects= 14 Marks
4 projects= 16 Marks
In case the project is not completed, Work
Order and Testimonial should be submitted
Shall prevail as per RFP and amendments
476.2. Technical Evaluation,
Point 1, Page 17
Bidder should have experience of
implementing project providing online
services
** Only those projects through which a
citizen can apply for services online and the
services follows a workflow process and the
service is delivered to the citizen would be
treated as citizen centric project.
Work order + completion/on going
certificate
There can be some old projects where the
work of online service application, making
payment or delivery could have been done
under Post Implementation Support. There
would be no Work Order for the specific
work. Hence Sign-off from the customer or
Ongoing certificate or testimonial should be
accepted
Shall prevail as per RFP and amendments
486.2. Technical Evaluation,
Point 1, Page 17
5. The Bidder should have prior experience
of implementing projects in Government.
Each project should have minimum value of
Rs. 10 Lakh.
Point no 3 is similar to this.
The bidder needs to have experience of
providing Post Implementation Support
Hence this clause can be:
"The Bidder should have prior experience of
providing post implementation support to
ULBs for e-Municipality software"
5 ULBs: 9 Marks
10 ULBs: 12 Marks
20 ULBs: 15 Marks
Shall prevail as per RFP and amendments
497. Scope of e-Nagarpalika,
Page 18General
There is no clarity upon , Where is e-
NagarPalika Application going to get
hosted, who will be responsible for hosting
the Application on the Server, whose Server
would be used for the same. If there is any
Hardware required to be procured/
Suggested by the Bidder for hosting the
application.
The hosting shall be on NIC server/ State
Data Centre. Rest shall prevail as per RFP
507. Scope of e-Nagarpalika,
Page 18General
Who would be providing the Bandwidth
and bearing recurring cost for the sameDharamshala Municipal Corporation
517. Scope of e-Nagarpalika,
Page 18Name of service and the table given
Modules / Services like Property Tax, Asses
Management, HR, Accounts, Building
Permission etc. needs further clarity. We
request detailed functional requirement for
all services/ modules to be provided
List of services provided in Mobile App
should be provided
Refer Reply of Query at S.No 11
528.7 Integrated Grievance
Redressal SystemIGRS-03 Integration with Email
We understand that MCD will procure and
install email server and software. Bidder's
role would be to integrate the same. Please
confirm.
Yes
53 Section 7 List of Services: Garbage
Collection: Geo tagging of Garbage bins
We understand that providing and actual
tagging and GPS device is not within the
scope of this project. MCD will provide and
do the same.
yes
548.8 Integration Point, Page
28Online Payment Gateway, SMS Gateway
We understand that MCD will get into
agreement with PG/ SMS vendors and bear
all cost related to this. MCD will also
facilitate interaction with PG party. Bidder's
role would be to provide integration.
yes
558.8 Integration Point, Page
28Digital Signature
We understand that providing Digital
Signature is not within the scope. Please
confirm
Only Integration
56
8.8 Integration Point,
Digital Locker, Page
28
Digital Locker to be integrated with the
eNagarpalika solution
Who will be assisting Bidder is getting the
Integration Points for Digital Locker from
DeiTY/NeGD.
will be assisted by DMC
57 8.12. Helpdesk, Page 30
Selected bidder shall depute minimum one
Helpdesk Executive to provide support to
post Go-Live for the following list of
activities
As per our experience, for such projects,
minimum of 2 Helpdesk Executive would
be required for smooth functioning. This
addition of executives may be considered
for change in the RFP.
As per RFP and amendments
58 8.12. Helpdesk, Page 30 h) Will use the module
We understand that the Helpdesk executive
is not expected to operate or do data entry
in the software. Pl confirm
As per RFP
598.13 Non-functional
requirement Page 30
For all the other non-core services the link
should be provided through the e-Public
Services system portal once back end
computerization is over in their respective
departments.
The system should be designed in such a
way that any relevant functionality can be
accommodated easily as and when required
This para is not clear. Does this mean that
initially only front end services are to be
implemented and backend part has to be
implemented gradually?
Please clarify this requirement and what
would be the impact on project schedule
As per RFP and amendments
608.14. Project Time Line ,
Page 31Project Time Line
Mobilization period should be 1 month as
bidder as well as MCD would require time
to setup teams. MCD will have to identify
Nodal Officer, Core team etc.
Under section 8.9 it is mentioned that
Security Audit should be done within 2
months of Go-Live, however the schedule
shows the plan such that it has to be
completed within 1 month of UAT. We
request to keep this activity in parallel and
can be completed in first 3 months of O&M
support.
The schedule speaks of Phase 1 = there is no
mention of Phase wise implementation
anywhere else in the RFP.
What is other phase and what is the scope of
work under that phase?
As per RFP
618.14. Project Time Line ,
Page 31Go-Live Phase-1 It should be made T1+ 12 Months=T2 Not Agreed. Shall prevails As per RFP
629.3. Performance
Guarantee, Page 32
The Dharamshala Municipal Corporation,
HP will require the selected bidder to
provide a Performance Bank Guarantee
(PBG), within 15 days from the notification
of award, for a value equivalent to 8% of the
total cost of contract amount
The value of PBG should be made 5 % of the
total cost of Contract Amount.Not Agreed. Shall prevails As per RFP
63 9.7 Resource PersonnelThe bidders have to furnish resumes of all
the resource personnel to be engaged.
Are the resumes to be shared during project
implementation or in the bid submission?
CVs of Key resources can be shared during
bid submission. Please confirm
Yes CVs tobe provided during the bid
process
64 9.8 Deliverables
Source and Executable code of Application
Software including any third party base
software licenses (if any).
In case a ready software where IPR is
owned by the bidder is proposed, it is
required that source code for the changes
made should be handed over. And it would
not be possible to hand over source code of
third party tool/ software as it would not be
passed by such party. Please change this
clause.
No source code is required for third party
but licences are required for the third party
65 9.9 Payment Terms We suggest change in payment terms
20% After acceptance of System
Requirement Study
by Dharamshala Municipal Corporation, HP
20% After User Acceptance Testing by
Dharamshala Municipal Corporation, HP
20% Project Go-Live
15% After submission of an application
security audit certificate from CERT-IN
empanelled vendor.
25% in equal instalments each Quarter for
next 24 months during Annual Maintenance
of Application Software & Portal
Shall prevail as per RFP
669.11 Service Levels &
Penalties
Handling the change request (within the
scope of work) during Annual Maintenance
& Operational Support period. - Within 7
working days
from the date of request made by the user
department
The timeline for completion of Change
Request would depend on the nature of
change. Hence we understand that 7 days is
the expected timeline to initiate the work for
Change Request and the completion time
would depend on the mutually agreed
timelines
Shall prevail as per RFP
67 10.4 Bidder Project Profile
Using the format below, provide
information on each reference assignment
along
with a client certificate or suitable
supporting documentation for consideration
for
evaluation.
The for 10.4.1 is for Key Resource. There is
no format for Project details.Shall prevail as per RFP
6810.7. Bid Format: Bill of
Quantity (BOQ), Page 42
Design, Development i/c Data Digitization,
Migration and Data Entry and
Implementation of E- NagarPalika” (Online
ULB services Under Public Service
Guarantee ACT) in Dharamshala Municipal
Corporation as per scope of work given in
the RFP including O&M Support
Please specify the quantity of Data to be
digitized, quantity of data to be migrated,
Amount of data to be entered by Data Entry
Operator as per the BoQ of this RFP. This
would be required for the Effort Estimates
to be done by the bidder.
The DATA is available in Hard copy and
can be assessed by visiting the DMC
6910.7. Bid Format: Bill of
Quantity (BOQ), Page 42Man month rates
We suggest that man-month rates for each
type of resources is taken - which may be
used at a later stage to calculate the cost of
Change Request if any or any other such
additional work
Shall prevail as per RFP
704. Data Sheet (Point 8, Page
No: 8)
Bidders Eligibility Criteria: Applicable
• Company incorporated under the
companies’ act 1956
• Be in business for last more than 5 years
• Have at least 5 implementation partners in
India
• Have successfully implemented at least 5
projects in leading
government organizations / local self-
governments /public
sector undertakings in India
• Not be blacklisted by Central/ State
Government
Department/ PSU/Government Company in
the past 3 years.
Should not be under any legal action for
indulging in corrupt
practice, fraudulent practice, coercive
practice, undesirable
practice or restrictive practice with any
Indian Central/ State
Government Department/ PSU/
Government Company.
Request you to please modify this clause as
follows:
Bidders Eligibility Criteria: Applicable
• Company incorporated under the
companies’ act 1956 or
Limited Liability Partnership (LLP) act 2008.
Limited
Liability Partnership (LLP) act 2008 is an
extension of the
Companies act and is legally permissible
under the
Corporate Law, hence we request you to
allow participation
under Limited Liability Partnership (LLP)
act 2008.
• Be in business for last more than 5 years
• Have at least 5 implementation partners in
India
• Have successfully implemented at least 5
projects in leading
government organizations / local self-
governments /public
sector undertakings in India
• Not be blacklisted by Central/ State
Government
Not Agreed.
Also, Refer amendment no 2
71
5. Instructions to the
Bidders (
5.7 Evaluation Process, 5.7.1
Tender Opening, Page No:
14)
The Proposals submitted up to 29-09-2016,
at 03:00 PM will
be opened at 03:30 PM on 29-09-2016 by
<Nodal officer> or
any other officer authorized by
Dharamshala Municipal
Corporation, HP, in the presence of such of
those Bidders or
their representatives who may be present at
the time of
opening.
There are holidays on account of upcoming
festival of Bakr
Id/Eid ul-Adha. We require some minimum
time to work on the
proposals based on the clarifications which
will be provided
against the above mentioned queries. In
view of the holidays
falling during the submission date, we
request the department
to extend the bid submission by at least 2
weeks as this will
help us in submitting a responsive,
comprehensive and
competitive technical proposal.
Refer CORRIGENDUM NO. 01 and
amendments in RFP
72
6. Bid Evaluation Procedure
(6.1. Pre-Qualification
Criteria,
Point No: 1, Page No: 15)
The bidder must be a company registered in
India under the
Companies Act, 1956
Request you to please modify this clause as
follows:
The bidder must be a company registered in
India under the
Companies Act, 1956 or Limited Liability
Partnership (LLP)
act 2008.Limited Liability Partnership (LLP)
act 2008 is an
extension of the Companies act and is
legally permissible
under the Corporate Law, hence we request
you to allow
participation under Limited Liability
Partnership (LLP) act
2008.
Not Agreed and Shall prevail as per RFP
73
6. Bid Evaluation Procedure
(6.2. Technical Evaluation,
Point No: 1, Page No: 16)
The bidder should have an average annual
financial turnover
of INR 10 Crore from IT services similar to
those as defined in
the scope of work mentioned in the tender
document in at
least three of the last four Financial Years
(i.e. 2015-16,
2014-15, 2013-14 and 2012- 13)
Request you to please modify this clause as
follows:
The bidder should have an average annual
financial turnover
of INR 10 Crore from IT services and total
average annual
turnover of 1000 crore in at least three of the
last four
Financial Years (i.e. 2015-16, 2014-15, 2013-
14 and 2012-
13)
Refer CORRIGENDUM NO. 01 and
amendments in RFP
74
9. General Terms &
Conditions
( 9.6 Service Level
Agreement,
9.6.2 Liquidated Damages,
Page No: 32)
In the event of delay in execution of work,
specified in this
Contract / furnishing of deliverables, the
bidder shall be liable
to a penalty@1%of the value of work order
in respective
phases, for every month of delay up to a
maximum of 10%,after
which Dharamshala Municipal Corporation,
HP shall be at
liberty to cancel the award. For the purpose
of this clause, part
of a month shall be considered to be a full
month.
Request you to kindly delete this clause as
Performance Bank
Guarantee can be invoked in case of Non-
Performance.
Not Agreed and Shall prevail as per RFP
75 Sub-Contracting
Keeping in view of the varied nature of
scope of work and to
provide best solution we request you to
kindly allow subcontracting
of bids/bidding
Not Agreed and Shall prevail as per RFP
76
Section 6.2 , pg no. 16:
Technical Evaluation. Pt no.
2
The bidder must have a valid
CMMI certification as on the
date of submission of bid
CMMi 3: 3 marks
CMMi 4: 4 marks
CMMi 5: 5 marks
As most of the companies
have CMMI level 3 and CMMi
level 5 certification for
software development.
Request you to modify the
point and reframe the marks
as:
CMMi 3: 4 marks
CMMi 5: 5 marks.
Not Agreed.
Shall prevail as per RFP
77Section 9.7, pg. no. 33:
resource Personnel
The bidders have to furnish
resumes of all the resource
personnel to be engaged..
Request you to please
provide the details of
resource deployment
planned at Dharamshala
Municipal Corporation. Also
number of resources
required post development
i.e. during Ops &
Maintenance
As mentioned in the RFP
78Section 9.8, pg. no. 33:
Deliverables. Pt no. 3
Source and Executable code of
Application Software including
any third party base
software licenses (if any)
Who will bear the cost of
Third party software licenses.
Whether bidder has to
include the cost of license in
the financial quote or DMC
will provide the Software
licenses separately. Pls clarify
No source code is required for third party
but licensees are required for the third party
software
79 General Hosting of e-Nagarpalika
Kindly provide the details
where e-Nagarpalika
application will be Hosted
The hosting shall be on NIC server/ state
data centre
80 Generalincluding ISO certificate in Prequalification
criteria
We request you to include
ISO 9001: 2015 certification
in the pre-qualification
criteria
Not Agreed.
Shall prevail as per RFP
81Section 7,pg no. 20: List of
services. Pt. no. 11Mobile App
Kindly clarify whether
separate Mobile App version
will be developed for the e-
Nagarpalika
Same as web portal
82 General total no. of User/Citizen
Pls provide the details of
total no of user/citizen who
going to use and register
themselves in the application
System shall be for unlimited users
83
DMCeNagarpalikaRFP,
Section 8.2, Page 23
Workflow management System We understand the Dharamshala Municipal
Corporation requires a comprehensive
workflow management system and based
on experience of implementing similar
system in other Nagarpalika and municipal
organization our recommendation is the
required workflow solution should
complies to various open workflow
standards such as BPMN, BPEL, WFMC."
Yes
84
DMCeNagarpalikaRFP,
Section 8.2, Page 23
Workflow management System "As per mentioned in the RFP document,
Dharamshala Municipal Corporation has
the requirement for flexible and
configurable workflow engine to handle
complex workflows including multi-level
hierarchical workflows.
So our recommendation is that the
department needs COTS based Business
Process Management (BPM) platform
having the capabilities of graphically
modelling the processes or workflows, in
built Form designer, process simulator,
configurable Business Activity Monitoring
tool (Dashboards) and integrated Document
Management System for storing documents.
Please confirm our understanding is
correct."
Not nessacrarily COTs based /equivalent.
Free to use similar platforms
85
DMCeNagarpalikaRFP,
Section 8.2, Page 23
Workflow management System As per our understanding Dharamshala
Municipal Corporation requires workflow
solution should have an inbuilt form
designer to design Custom forms that can
be attached at one or more stages of
workflow. Kindly confirm our
understanding.
Yes, your understanding is correct
86
DMCeNagarpalikaRFP,
Section 8.2, Page 23
Workflow management System-Dashboards As per our understanding, Dharamshala
Municipal Corporation requires a workflow
solution should have a configurable
Business Activity Monitoring tool to design
reports and dashoards.Kindly confirm.
Confirmed
87
DMCeNagarpalikaRFP,
Section 8.2, Page 26
Document management system As per RFP document Dharamshala
Municipal Corporation requires a
comprehensive Document management
which will manage all documents submitted
to department during application
submission by citizen and then they need to
be scanned, so based on the requirement
given, our understanding is that there is a
key requirement of capture/scanning
solution for scanning physical documents
coming to the department on daily basis as
well as backlog documents with support for
following :
• Both bulk and web scan capabilities
• Document capture through mobile
devices/tablets
• Automatic file and document separation
using blank page separator, barcode
separator and fix page
Please confirm our understanding is correct.
Yes, your understanding is correct
88
DMCeNagarpalikaRFP,
Section 8.6, Page 26
Document management system Since the Document Management System
will be storing critical documents which
need to be archived for long term, so is the
department looking at archiving documents
in PDF/A format which is an open ISO
standard for long term archival and is now
becoming de-facto standard in most
government projects in India.
Please confirm.
Yes, data archived to be in PDF/A format
89
DMCeNagarpalikaRFP,
Section 8.6, Page 26
Document management system As per mentioned in the RFP,Document
Management System is one of the key
requirements of the project. So we
recommend to include the following
specifications to ensure best of breed
Document Management Solution:
- Categorization of documents in folders-
subfolders just like windows interface.
There should not be any limit on the
number of folder and levels of sub folder
- Document Version Management with
Check Out / Check In
- Extensive document and folder level
operation such as move / copy, email,
download, delete, metadata association etc
- Inbuit view for viewing and annotating
documents
- Repository should be format agnostic
- Indexing of the documents on user defined
parameters
- Association of the key words with the
documents
Yes, your understanding is correct
90
DMCeNagarpalikaRFP,
Section 8.6, Page 26
Document management system DMS as mentioned in the RFP is an
important function of the envisaged
system.As per our
understandingDharamshala Municipal
Corporation requires document
management system that provides
Archival of Documents
- Categorization of documents in folders-
subfolders just like windows interface.
There should not be any limit on the
number of folder and levels of sub folder
- Document Version Management with
Check Out / Check In
- Extensive document and folder level
operation such as move / copy, email,
download, delete, metadata association etc.
- Repository should be format agnostic
- Indexing of the documents on user defined
parameters
- Association of the key words with the
documents
-Full text search functionality for easy and
faster retrieval of information available both
in English and Hindi languages
Kindly confirm if our understanding is
Yes, your understanding is correct
91
DMCeNagarpalikaRFP,
Section 8.6, Page 26
Document management system
Since the Document Management System
will be storing critical documents of various
department functions which needs to be
archived for long term, so is Dharamshala
Municipal Corporation looking at archiving
documents in PDF/A format which is an
open ISO standard for long term archival
and is now becoming de-facto standard in
most government projects. Please confirm
Yes, data archived to be in PDF/A format
92
DMCeNagarpalikaRFP,
Section 8.6, Page 26
Document management system As per the RFP text based search
functionality will be required which should
provide Dharamshala Municipal
Corporation user to access the text based
search over documents.
As per our understanding Dharamshala
Municipal Corporation is looking for a
document management system that should
provide a full text search on documents
both in English and Hindi languages.
Kindly confirm if the understanding is
correct.
Yes, your understanding is correct. The
Search should be bilingual
93
DMCeNagarpalikaRFP,
Section 8.2, Page 23
Workflow management System
The required workflow solution should
have an inbuilt form designer to design
Custom forms that can be attached at one or
more stages of workflow. Yes, your understanding is correct
94
DMCeNagarpalikaRFP,
Section 8.6, Page 26
Document management system The proposed Document Management
System should have at least one live
implementation site in India with more than
10 crores document archived in document
management repository and more than
10000 users using this Document
Management System. Not nessacarily required
95
DMCeNagarpalikaRFP,
Section 7, Page 21
Scope of work, Mobile apps As mobile apps would be used for capturing
various documents/images. So imaging
features become the important requirement
of mobile application framework. So our
recommendation is that mobile application
framework should have below mentioned
features:-
a. Image compression, B/w conversion from
colour images
b. G4 compression for B&W, JPEG for
colour and grey scale
c. Multiple page document capture
d. Auto cropping, Auto orientation,
perspective correction, noise removal, geo
capture
e. Image capture setting ( camera resolution,
image type)
Please confirm.Yes
96
DMCeNagarpalikaRFP,
Section 8.6, Page 26
Document management system, Letter
Management and File Management
"As per mentioned in the RFP document,
department has the requirement of File and
letter management capability suitable for
Nagarpalika and Municipal organization for
managing files, noting with workflows.""
So based on our experience of working with
various Nagarpalika and Municipal
organizations in India, we strongly feel that
Dharamshala Municipal Corporation has
the requirements for File/DAK/Noting
Management system with below mentioned
features:
• File/DAK(Letter) Management System
should be based on Manual of office
Procedure (MOP from DARPG-
Department of Administrative Reforms And
Public Grievances)
• DAK/File Management with features like
online DAK/File register etc.
• Whitehall based file movement (File view
with all Documents are shown on one side
and Green Note Sheet on other side)
• Supports for Green Note sheetYes, your understanding is correct
97
DMCeNagarpalikaRFP,
Section 7, Page 21
Scope of work, Mobile apps As per mentioned in the RFP document, The
solution should include mobile apps, we
suggest that department has the
requirement for enterprise mobility
framework in which mobile applications
and its services can be configured/ managed
centrally. So for the ease of departmental
officials, we recommend that department
requires COTS (Commercial Off the Shelf)
based Enterprise Mobility framework so
that officials can make the changes by just
doing the configurations instead of
writing/modifying the lines of code.
Please confirm our understanding.
Not nessacrarily COTs based free to use any
similar platforms
98
DMCeNagarpalikaRFP,
Section 7, Page 21
Scope of work
Request you to please provide the clarity
about the total no of users who would be
using the Document Management System &
Workflow Management System.Also,what
will be the concurrency of the users
accessing the document management
system and workflow management system?System should be for unlimited users
99
DMCeNagarpalikaRFP,
Section 7, Page 21
Scope of work As per our experience of working with the
other municipal Organisations, RTI
management is of the key administrative
activity in the government departments.
Therefore, we recommend that the
department should have a RTI Management
module based on Business Process
Management platform with the following
features:
• Ability to record incoming RTI queries
into the system.
• Ability to upload the documents along
with the queries.
• Ability to route the RTI queries to
different department users.
• Ability to send the response of the queries
to the Applicant who had filed the RTI.
• Ability to reopen old RTI request in case
of First and Second RTI Appeal.
Please confirm
No features related to RTI is required
100
General Number of Users What is the number of external users who
will be accessing the document management
system ? System should be for unlimited users
101
General Records Management System As per the RFP, the system needs to keep
the records for the long term. Therefore, we
understand that the department would
require a Records Management System for
long term archival of the documents.
So, with this understanding, request you to
include following specifications of the
Records Management System to ensure best
of breed solution:
a. Capability to define retention policy,
disposition policy etc.
b. Capability to capture details about the
electronic as well physical records including
warehouse location, box no etc.
c. Capability to track Physical records
movement
d. Compliance with standards like DoD
5015.2, ISO 15489, VERS etc.
Please confirm our understanding.
No
102General Number of MCD office locations in
nagarpalika
Please provide clarity on the number of
MCD locations/offices. there are 2 no of DMC office
103
General Number of Scanning Locations Is scanning activity will be done centrally or
from multiple locations? Please provide
clarity on the number of locations from
where the scanning activity will be carried
out. Scanning activity will be done centrally
104
RFP document fee: Clauses
5.4.2 and 6.1.a
Clause 5.4.2.: The bidders are required to
submit the document fee (non refundable) of
Rs. 5000/-in shape of Bank Draft in favour
of Commissioner, Municipal Corporation,
Dharamshala and drawn on a nationalized
bank/ scheduled Bank, Payable at
Dharamshala along with the proposal.
Proposals received without or with
inadequate RFP document fees shall be
rejected.
Clause 6.1.a.: Non-refundable Tender Paper
cost of Rs. 5000/-, in shape of Bank Draft
from any scheduled bank drawn in favor of
Dharamshala Municipal Corporation, HP .
The two clauses cited in this query mentions
two different names to which the Bank Draft
is to be address to. Request you to please
confirm the correct name.
Refer CORRIGENDUM NO. 01
105
EMD: Clauses 5.4.3 and
6.1.b
Clause 5.4.3.: Bidders shall submit, along
with their Bids, EMD of Rs. 1,00,000/- (One
Lakh) only, in the form of a Bank Draft OR
Bank Guarantee issued by scheduled
commercial bank in favour of
Commissioner, Municipal Corporation and
drawn on a nationalized bank/ scheduled
Bank, Payable at Dharamshala and should
be valid for 90 days from the due date of the
RFP.
Clause 6.1.b.: Interest free Earnest Money
Deposit (EMD) of Rs. 1 lakhs in shape of
Bank Demand Draft / Bank Guarantee from
any scheduled bank drawn in favour of
Dharamshala Municipal Corporation, HP .
The two clauses cited in this query mentions
two different names to which the Bank
Draft/ BG is to be address to. Request you to
please confirm the correct name.
Refer CORRIGENDUM NO. 01
106
Prequalification criteria
(clause 6.1)
6. The bidder should have an average
annual financial turnover of INR 10 Crore
from IT services similar to those as defined
in the scope of work mentioned in the
tender document in at least three of the last
four Financial Years (i.e. 2015-16, 2014-15,
2013-14 and 2012- 13)
Genenally, the financial statements of a FY
are finalized by Oct-Nov of the subsequent
FY. Thus submission of the required
documentary proof against this clause for
FY 2015-16 may be difficult hence, we
request for reconsideration of this clause for
FY 2015-16.
Refer CORRIGENDUM NO. 01
107
Prequalification criteria
(clause 6.1)
7. The bidder should have positive Net
Worth in each of the last three Financial
Years (2016, 2015 & 2014)
Genenally, the financial statements of a FY
are finalized by Oct-Nov of the subsequent
FY. Thus submission of the required
documentary proof against this clause for
FY 2015-16 may be difficult hence, we
request for reconsideration of this clause for
FY 2015-16.
Agreed
108
Prequalification criteria
(clause 6.1)
The bidder must have a valid CMMI
certification as on the date of submission of
bid.
For the benefit of the quality of the final
product as well as considering the capability
and maturity required for such projects, we
request the DMC to increase the pre-
qualification criteia from any CMMi
certification to CMMi level 5 ceritification.
Not Agreed.
Shall prevail as per RFP
109
Prequalification criteria
(clause 6.1)
The bidder should have an average annual
financial turnover of INR 10 Crore from IT
services similar to those as defined in the
scope of work mentioned in the tender
document in at least three of the last four
Financial Years (i.e. 2015-16, 2014-15, 2013-
14 and 2012- 13)
The minimum turnover requirement of INR
10 crores is too less for project of this size,
we request DMC to increase the minimum
requirement to atleast INR 50 crores
Refer CORRIGENDUM NO. 01
110
Not available Not Available We request to incorporate a 'Limitation of
Liability' clause in the RFP: "The aggregate
liability of the selected bidder under this
agreement, or otherwise in connection with the
services to be performed hereunder, shall in no
event exceed the total fees payable to the selected
bidder hereunder. The selected bidder shall not
be liable for indirect/ consequential losses of any
nature whatsoever "
Not Agreed.
Shall prevail as per RFP
111
Section 9.5.1. Compensation
for termination of contract
Upon termination of the contract,
Dharamshala Municipal Corporation, HP
shall be at liberty to get the work done at
the risk and expense of the bidder through
any other agency, and to recover from the
bidder compensation or damages .
We request removal of this line from clause
9.5.1.
Not Agreed.
Shall prevail as per RFP
112
Scope of e- Nagarpalika >>
List of Services
As per the Himachal Pradesh public service
guarantee act, following list of services
needs to reach all the citizen of Himachal
Pradesh. And all the application pretending
to the following services needs to approved
within stipulated time line
For how many services, will a work flow
needs to be implemented? Shall prevail as per RFP
113
Scope of e- Nagarpalika >>
List of Services >> Mobile
App
Mobile Applications of all the online citizen
centric services
Which mobile platforms (eg. Android, iOS
etc.) needs to be supported?The platform shall be Android/ iOS /
Windows.
114
Integration Point SMS Gateway:- e - Public Services System
application should be integrated to the SMS
gateway. All the notification should be
shard to all the stake holder of the web
application as per the requirement
It's assumed that SMS gateway will be
procured by DMC and cost pertaining to
SMS will be incurred by DMC. Please
confirm.
YES
115
Integration Point Online Payment Gateway: - e - Public
Services System web application will be
integrated to online payment gateway. No
cash transaction will be entertained by DMC
officials after the live of the project
It's assumed that payment gateway will be
procured by DMC and cost pertaining for
online transaction will be incurred by DMC.
Please confirm.
YES
116
Integration Point Mail Server integration: - The e-Public
Services system web application should be
integrated with the mail server. This will
help to send notification to all the stake
holder with supportive document attached
for selected applications.
It's assumed that SMTP server and
credential details will be procured by DMC.
Please confirm.
YES
117
Integration Point SSL (Secure Sockets Layer) is the standard
security technology for establishing an
encrypted link between a web server and a
browser. This link ensures that all data
passed between the web server and
browsers remain private and integral. SSL to
be integrated with the eNagarpalika
solution
It's assumed that SSL certificate for web site
domain will be proceured by DMC. Please
confirm.
YES