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I’m going to tell you a story
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... THE story
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Of why I do what I do
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WEDNESDAY
5 O’CLOCK P.M.
8 JANUARY
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I’m finishing up my
working day
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I’m a Senior Lecturer
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I’m a Senior Lecturer
English for Academic
and Professional Purposes
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I’m a Senior Lecturer
English for Academic
and Professional Purposes
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My phone rings
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It’s my boss
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He’s Got Some Bad news
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Some very Bad news
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Someone Had made a BIG mistake
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My Professional communication seminar group
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Executive Presentation Skills
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For the next morning
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Had been accidentally mixed
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With native English speakers ...
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And second-language English speakers!
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It’s a
TOTAL Mess!
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What would you
do if you were
me?
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CANCEL IT, RIGHT?
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Too late for that!
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THURSDAY
9 O’CLOCK A.M.
9 JANUARY
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It was a very grey London morning
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As I walked
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To
THAT
seminar
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So we do the intros
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And I ask the 1st question
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What do you find difficult about presentations?
*
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An Italian executive answers
first
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I always go blank and forget what I’m going to say
*
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Me too! That’s my problem as well.
*
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Says an English
executive
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And me!
*
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Interjects a Brazilian executive
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I said
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It can’t
be the same. Second-
language English speakers have vocabulary and grammar
gaps, but native speakers don’t�
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By the way, I’m a Linguist
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Honours degree from University of LondonBy the way, I’m a Linguist
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Honours degree from University of London
And I know what I’m talking about
By the way, I’m a Linguist
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But they’re ALL
convinced it’s the same
problem
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Sounds a lot like the
same problem!
* (They insisted!)
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And when we started the role play practice tasks
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And their performance stress kicked in
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To MY astonishment
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The native-English speakers
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And the second-language English speakers
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ALL had the
same problem!
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Feel Stressed
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Feel Stressed
BLANK MIND
RACING MIND
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But why?
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It took some serious study
to find this out
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Clear your mind
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Picture a
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Did you see something like this...
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We often look in the
wrong place
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For the right answers
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The French have an idiom for this
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Esprit de l’escalier
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It’s all about our biology
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The heart produces 50 times more electromagnetic energy...
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... than the brain
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Your heart is your body’s power source
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And what happens when you get stressed?
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STR
ESS
TIME
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STR
ESS
TIME
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This overloads your brain
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The problem is with accessing knowledge
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The problem is with accessing knowledge when stress overloads your brain
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My mind was blown
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My career as a communication trainer was completely redirected
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It was a EUREKA moment!
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Think about most intelligent, educated second-language English speaking executives.
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Years and
years of
English study
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At school
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Or college
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Or university
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How can their professional communication problems ...
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Be about a knowledge gap in grammar or vocabulary?
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After
ALL
THOSE
YEARS of English study!
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Communication fails,
because of the communicator’s
anxiety
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Great communication
is art
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IT HAS
GOLDEN RULES
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Important Objectives
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It requires craftsmanship
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Which everyone must study, learn and practice
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To become a true master
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Which is why we established
6 years ago
To offer you
ssential eadership ommunication
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Andy Kovacs
Managing Director ELC Owner
An expert linguist from University of London with over 14-years experience in management communication in the banking and finance sectors.
Interested in intercultural communication competence, universal politeness theory and the impact of new technology on training and communication.
Responsible for creating and managing all of ELC’s training and consultancy projects.
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e:
w: www.elc.com.tr
t:
0216 467 5460
Linkedin: www.linkedin.comAndy Kovacs
Twitter:www.twitter.com@AndyatELC
SlideShare:http://www.slideshare.netELC Consultants