The State of Enterprise Asset Management for SAP Customers:
A Recap of our Research
Jeff Smith, Fairfax WaterCarolyn Szczurek, Research Manager, ASUG
February 22, 2021
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About ASUG Research
The ASUG research team uses quantitative and qualitative research methods to capture a unique view of what the largest group of SAP users in North America is thinking, doing, and planning for their road maps.
emerging technologies
industry tech trends
SAP S/4HANAmyths and ROI
cloud strategies
Examples of Topics We Cover
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Enterprise Asset Management (EAM) Insights for 2021
Key Trends and Pressures for SAP EAM Customers
The Secrets Behind Satisfaction for SAP EAM Customers
1
2
What Does it All Mean?3
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Key Trends and Pressures for SAP EAM Customers
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What’s on the Minds of SAP EAM Customers
Source: ASUG State of the Industry research (June 2020; n=54)Size of icon indicates amount trend was noted by respondents
Customer Trends
Transitioning to predictive
maintenance
Innovating via the Internet of Things (IoT)
and integration
Expanding efficiencies and reach through
mobility
Data and analytics/reporting
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Data Management Is a Critical Factor and Expected to Affect Daily Work
Source: ASUG State of the Industry research (June 2020; n=54)
48%of participants predict data analytics/dashboards will
significantly affect their work within the next 12 months
49%of participants note master data management/governance/data
integrity as a critical factor relating to their job
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Pain Points for SAP EAM Customers
Source: ASUG State of the Industry research (June 2020; n=54)Size of icon indicates amount trend was noted by respondents
Pressures They’re Feeling
The rapid pace oftechnology changes
Resource, risk, andcost management
The change management required
for SAP S/4HANA migrations
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Responsibility for Purchasing and Implementing EAM Technology
Source: ASUG State of the Industry research (June 2020; n=54)
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Key Products Used by SAP EAM Customers
Source: ASUG State of the Industry research (June 2020; n=54)
+24% +4%+7%
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SAP S/4HANA Is On Their Road Map
Source: ASUG State of the Industry research (June 2020; n=54)
Top Benefits of Adopting SAP S/4HANA
79%Improved performance
66%Faster access to analytics
66%Optimization of existing
business processes
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Cloud Strategy Developments
Source: ASUG State of the Industry research (June 2020; n=54)
We have a cloud strategy in place.
We have a cloud strategy in place, but we are in
the early stages.
We do not have a cloud strategy in place yet but are
exploring it.
We do not have a cloud strategy in place and are
not exploring it.
31%33% 13%22%
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Where EAM Customers Need the Most Help
Source: ASUG State of the Industry research (June 2020; n=54)
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The Secrets Behind Satisfaction for SAP EAM Customers
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What’s Top-of-Mind and What Drives Satisfaction Behind the Scenes
Source: ASUG State of the Industry research (June 2020; n=54)
Hidden MotivatorsCritical Factor
Master data management/governance/data integrity
Field operations/use of mobile technology in the field
Predictive analytics/maintenance
Data transparency/making data available to more users or stakeholders
Minimum Expectations
Change management/getting users comfortable with new technology
Using planning/scheduling tools to improve efficiency or reduce downtime
Effective communication between IT and Line-of-Business (LoB) users at your organization
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A Breakdown of Industries That Participated
Source: ASUG State of the Industry research (June 2020; n=54)
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What Does it All Mean?
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What Does it All Mean?
Source: ASUG State of the Industry research (June 2020; n=54)
Transition maintenance processes from reactive to predictive
Innovate using IoT, integration, and mobile technologies
Solve challenges like the fast pace of technology changes, cost management, and resources needed to move to SAP S/4HANA
Collaborate across LoB and IT teams to purchase and implement EAM-related technologies
Questions?
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A Copy of the Full Report
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Top things to do next:
• Create or update your ASUG member profile • Browse our library of upcoming and on-demand webcasts on ASUG.com• Register for ASUG Best Practices: SAP S/4HANA Virtual Conference in March• Sign up for the ASUG First Five• Join an ASUG Think Tank• Contact an ASUG Customer Success Manager for more specialized assistance
Don’t miss these upcoming ASUG events:• ASUG Best Practices: SAP S/4HANA Virtual Experience – March 2021• ASUG Best Practices: SAP for EAM Virtual Conference – April 13-14, 2021• ASUG Best Practices: SAP for Supply Chain Virtual Conference – May 11-12, 2021
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Where to Find ASUG Research
Visit asug.com/insights/research
Thank you.
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