Download - The Interpersonal communication code
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The Communica-on CODE !
Lars Sudmann mail@lars-‐sudmann.com Twi;er: @larssudmann !
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21st Century Skills Cri-cal Thinking, Collabora-on, Crea-vity & Communica-on Source: American Management Associa-on h;p://www.amanet.org/news/AMA-‐2010-‐cri-cal-‐skills-‐survey
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www.flickr.com/ScratchEdTeam
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Not listen
Honesty
Aggression
Boring Misunderstanding
Droning on
Unclear No respect
TLA’s
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Audiences „Led“
Leader
Leadership Lecturer
Organizational Advisor
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CONTENT ORGANIZATION
DELIVERY
EFFECT
INTERNAL REGULATION
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Toothpaste principle
#1
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“The ability to speak several languages is great. But the ability to keep your mouth shut is an asset in any language.”
Anonymous
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W.A.I.T. Why am I talking?
Source: Inspired by the Founder Institute, posted on LinkedIn
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„I have an on-topic contribution“
W.A.I.T. Why am I talking?
„I have something else
to say“ (really important)
long
short
Source: Adapted Anonymous on LinkedIn
complex/deep
N
„Is this the right time?“
Be concise
„Somebody else already made that contribution?“
„Is it your turn?“
N
Y Y
© Lars Sudmann; Inspired by the Founder Institute, posted on LinkedIn
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13 Tocky, h;p://www.nandahome.com/
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“Alright, let me open this email”
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Emo-onal Self-‐Regula-on
#2
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Strategies “Is it really worth it to have this conversa-on now?” “On a scale from 1-‐10, how important is this now?”
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CONTENT ORGANIZATION
DELIVERY
EFFECT
INTERNAL REGULATION
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#3 Watch your words: Short, posi-ve & construc-ve language keeps a conversa-on going
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„The King“
Rambler
Sesame Street
Philosopher
long
short
simple complex/deep
Sen
tenc
es
Choice of Words
© Lars Sudmann, 2015 @LarsSudmann
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“Words are like leaves; and where they most abound, much fruit of sense beneath is rarely found.”
Alexander Pope
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Yes, but… Destruc-ve
Construc-ve
Nega-ve Posi-ve
Communication Patters
Yes, and… No, because
No!
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CONTENT ORGANIZATION
DELIVERY
EFFECT
INTERNAL REGULATION
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Financials - Savings 1 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 1000
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Fight the curse of knowledge
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#4 Helicopter First – Detail later
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Project Financials Current status - Overview
• Result: 1 Mio EUR Savings p.a.
• Net Present Value: 3+ EUR MM
• Sensitivity Analysis confirms soundness
On track to deliver target!
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Back-up: Savings 1 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 1000
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CONTENT ORGANIZATION
DELIVERY
EFFECT
INTERNAL REGULATION
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#5 Open Delivery
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Farm sounds & waiter actions
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Full on / full off
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CONTENT ORGANIZATION
DELIVERY
EFFECT
INTERNAL REGULATION
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600 animals with a deadly disease We have to recommend a treatment
Source: Daniel Kahneman: „Thinking Fast & Slow“; Interviews
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“2” Close your eyes
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A
B
Saves 200 lives
33% chance of saving all 600; 66% chance of saving none
1
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“1” Close your eyes
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A
B
400 will die
33% chance that none will die; 66% chance all 600 will die
2
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A
B
1/2
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A
B
Saves 200 lives
33% chance of saving all 600; 66% chance of saving none
400 will die
33% chance that none will die; 66% chance all 600 will die
1 2
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Avoid Framing –Reframe problems 2-‐3 -mes
#6
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CONTENT ORGANIZATION
DELIVERY
EFFECT
INTERNAL REGULATION
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#1 The toothpaste principle #2 Emotional self-regulation #3 Short & concise & constructive words #4 Helicopter first, then detail #5 Open delivery: fram sounds & waiter actions #6 Reframe often: value different perspectives
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“Both op-mists and pessimists contribute to our society. The op-mist invents the airplane and the pessimist, the parachute.” -‐G.B. Stern
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The Communica-on CODE !
Lars Sudmann mail@lars-‐sudmann.com Twi;er: @larssudmann !