THE IMPACT OF IMPROVING
DOCUMENT CAPTURE
AND PROCESSING
Scot Laudicina
Dave Doucette
Companies transitioning to electronic forms and transactions yet remain heavily reliant on physical documents
Paper and electronic documents require capture and transformation for entry into business processes
Document processing is essential, requiring
expansive and specialized skills and systems to achieve IT landscape is changing with cloud based solutions
and limited internal resources
PARADIGM SHIFT AND BENEFITS
TYPICAL CHALLENGES
Need for document lifecycle process improvement
In-house process not performing
Internal alignment issues
Dissatisfaction with current process
Budget challenges
SERVICEINEFFICIENCIES
& BUDGETIMPLICATIONS
PITNEY BOWES
INTELLIGENT ENTERPRISE CAPTURE SERVICES
INTELLIGENT ENTERPRISE CAPTURE SERVICES FROM PITNEY BOWES
Enable faster document entry into workflow Reduce document processing costs
Reduce compliance risk
OPERATIONAL RESULTS
Decreased document processing time from 8hrs to 2hrs, saving
Increased imaging accuracy rates from 70% to
FINANCIAL RESULTS
saved in operatingcosts over three years
average annualcost reduction
75%
99%
$3.5M
12%
OUR INTEGRATED APPROACH
SOLUTION DIMENSIONS
➔ Defined service levels to meet business objectives
➔ Deployment options
➔ Leading enterprise content management technology solutions
➔ IT / data security measures in place
➔ Records management services
FINANCIAL SERVICES: DOCUMENT PROCESSING SERVICES
RESULTS
Increased transactions available at start of business day from 0 to 50%.
Reduced turn time by 30%
Reduced costs by 25%
Rapid start-up satisfied customer’s strategic timeline
A leading Specialty Loan Servicing company specializing in “impossible to collect”
mortgages is experiencing SLA challenges due to outdated, highly manual
processes.
BUSINESS CASE
Highly manual processes
Limited, outdated and locally provided technology
Experiencing high growth rates
Rising costs and service level performance challenges
OUR SOLUTION
Based at PBMS NPC
Leveraging technology, space and staffing
Required client specified security
Technology a combination of Captiva and PB Metrix
Company has been able to reduce cost by 25%
THANK YOU
Scot A. Laudicina, CDIA+, ECMs, ERMsPractice Principal, Managed Mail and Enterprise Content [email protected]
Dave Doucette, CDIA+Solution Design ConsultantDocument Processing Solutions716.636.8439 [email protected]
