The Cloud Above the Clouds: Ensuring End User Happiness
16 July 2012
By Peter Derycz, CEO @ Reprints Desk
“What The Hell is Cloud Computing?”
http://youtu.be/0FacYAI6DY0
A few cloud computing companies…
…but who isn’t a cloud company?
Source: http://searchcloudstorage.techtarget.com/definition/cloud-washing
The problem with the current dialogue
A few customer happiness companies
What’s this have to do with managing information services?
Example: Document Delivery
Example: Document Delivery
Example: Document Delivery
Example: Document Delivery
Example: Document Delivery
Preparing to Satisfy Users
Delivering End User Happiness
Measuring End User Happiness
End User Happiness at Reprints Desk
So what’s next?
Collaborate with your vendors & review what else you can do.
