Download - The A.R.T. of connecting
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The A.R.T. of
ConnectingPaul Kearley
IMPACT Business Communication
Inc.
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The A
.R.T
.AttitudesRelationshipsTechniques
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Who Is
A L
eader?
How many people consider themselves a leader?How do you know?
What does a leader “look like”?
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Em
plo
yee
Com
mit
ment
Pride in the Organization
Belief in Senior Leadership
Satisfaction with Immediate
Mgr.
Disengaged
Fully Engaged
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You can make more friends in 5 minutes by being
interested in them, than you can in 5 years by
trying to get them interested in you.
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Meeti
ng a
nd
Gre
eti
ng Be a good conversationalist,
encourage others to talk about themselves.
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Rem
em
beri
ng
Nam
es Look and listen ImpressionRepetitionAssociation
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Shari
ng Y
our
Ideas
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Sto
ry T
elli
ng
Basi
cs
Have a point or message.
Start with time, place and
who was there.Evoke an emotion, picture, smells or sounds.
Tell THE details, not ALL
the details.Create a clean resolution.
Don’t just tell it, BE it.
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Intr
oduci
ng a
nd
Thanki
ng S
peake
rs Topic. Importance. Speaker.Speaker. Importance. Thank
you
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Sayi
ng “
I’m
Sorr
y”
Part #1: Accepting ResponsibilityOwn it. If you’re wrong,
admit it quickly and emphatically.Try to see things
from their point of view
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Sayi
ng “
I’m
Sorr
y”
Part #2: The Art Of Letting GoWhich is more
valuable? The idea of being right, or the relationship?
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Apolo
gy
Str
uct
ure
Admit it (Be Specific)Apologize (No Excuses)Accountability (Plan
for the future)
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Enco
ura
gin
g
Oth
ers
Write the strength you see.Why is this important?What do you wish
for the other person?
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That’
s It
!!Now, the rest is up to you