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Welcome
Facilitated byKeith Eades
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Video
Foundation
Introduction
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The International Best-Seller
Foundation
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Getting Acquainted
Foundation
• Name
• Role
• What one thing could I do to become more effective at work or in life?
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The 7 Habits Contract: Weekly Activities
Foundation
1. Plan your week.
2. Live the habit.
3. Teach to learn.
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The Schedule
Foundation
Day 1• Foundation• Habit 1• Habit 2• Habit 3
Day 2• Habit 4• Habit 5• Habit 6• Habit 7
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Video
Foundation
Roots of Effectiveness
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The Stages of the Maturity Continuum
Foundation
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From Dependence to Interdependence
Foundation
Person 1: Share a personalexperience of going from dependence to independence.
Person 2: Share a personalexperience of going from independence to interdependence.
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The Value of Teaching to Learn
Foundation
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The Maturity Continuum
Foundation
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The Three Levels of Effectiveness
Foundation
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See-Do-Get
Foundation
Paradigm
BehaviorResult
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Definition of a Paradigm
Foundation
The way we see,understand, and interpret the
world; our mental map.
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See-Do-Get
Foundation
Paradigm
BehaviorResult
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Video
Foundation
See-Do-Get
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What Do You See?
Foundation
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What Do You See?
Foundation
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What Do You Really See?
Foundation
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Align Paradigms With Principles
Foundation
Paradigm
BehaviorResult
Principle
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Principles
Foundation
Self-evident, natural laws
• Universal
• Timeless
• Objective
• At work whether or not weunderstand or value them
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Video
Foundation
Law of the Harvest
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Video
Foundation
The Goose and theGolden Egg
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Effectiveness
Foundation
ProductionCapability
Production
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Teach to Learn
Foundation
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Habit 1
Be Proactive
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Habit 1: Be Proactive
Habit 1 Be Proactive
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Habit 1—Principle
Paradigm
BehaviorResult
I am free to chooseand am responsible
for my choices.
Habit 1 Be Proactive
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Habit 1—Paradigms
Habit 1 Be Proactive
Ineffective: I am a product of my circumstances.
Effective: I am a product of my choices.
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Video
Habit 1 Be Proactive
Carry Your Own Weather
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Reactive Behavior
Habit 1 Be Proactive
Respond based on moods, feelings,and circumstances.
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Proactive Behavior
Habit 1 Be Proactive
Pause and respond based on principles.
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The Four Human Endowments
Habit 1 Be Proactive
Self-Awareness: Our ability to examine our own thoughts, moods, and behaviors
Imagination: Our ability to visualize beyond our current experience and circumstances
Conscience: Our understanding of rightand wrong
Independent Will: Our ability to act independent of external influences
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“Whine” List
Habit 1 Be Proactive
Round 1: Tell your partner all of your “have to’s” and “must do’s” coming up in the next week.
Round 2: Convert the “have to’s” and “must do’s” into “I choose to” or “I’m going to.”
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Video
Habit 1 Be Proactive
Proactive Language
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Proactive vs. Reactive Language
Habit 1 Be Proactive
I decided to… They made me…
I am going to… I have to…
There’s got to be It can’t be done…
another way…
?_____________ ?______________
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Video
Habit 1 Be Proactive
Circle of Influence
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The Circle of Influence
Habit 1 Be Proactive
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xQ Tells You…
Habit 1 Be Proactive
31%
“People focus on thingsthey can impact rather than
on things they can’t.”
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Become a Transition Person
Habit 1 Be Proactive
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Video
Habit 1 Be Proactive
Stone
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Teach to Learn
Habit 1 Be Proactive 30–31
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Habit 2
Begin With theEnd in Mind
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Habit 2: Begin With the End in Mind
Habit 2 Begin With the End in Mind
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37Habit 2 Begin With the End in Mind
Habit 2—Principle
Paradigm
BehaviorResult
Mental creationprecedes physical
creation.
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37Habit 2 Begin With the End in Mind
Habit 2—Paradigms
Ineffective: I live by default.
Effective: I live by design.
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38Habit 2 Begin With the End in Mind
Video
Two Creations
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38Habit 2 Begin With the End in Mind
The Two Creations
MentalFirst Creation
PhysicalSecond Creation
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39Habit 2 Begin With the End in Mind
xQ Tells You…
15%
How many can stateany of the top three goals of
their organization?
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39Habit 2 Begin With the End in Mind
xQ Tells You…
12%
How many can tell youhow well they are doing on their
organization’s top goals?
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40Habit 2 Begin With the End in Mind
Personal Mission Statement
Your purpose andmeaning in life.
(Go to slide 159)
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40Habit 2 Begin With the End in Mind
Video
80th Birthday
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40Habit 2 Begin With the End in Mind
Mission-Statement Writing Guidelines
• Relax, it’s confidential.
• Keep your pen moving!
• No need to edit—you’ll refine later.
• Enjoy and respect the quiet time.
• Courage!
• It’s a process.
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Habit 2 Begin With the End in Mind
Video
Masterpiece
48–49
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Habit 2 Begin With the End in Mind
Fast-Write Question
What is your mission?
48–49
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Habit 2 Begin With the End in Mind
Teach to Learn
56–57
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Habit 3
Put FirstThings First
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Habit 3 Put First Things First
Habit 3: Put First Things First
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Habit 3—Principle
Paradigm
BehaviorResult
Effectivenessrequires the
integrity to act onyour priorities.
Habit 3 Put First Things First
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Habit 3—Paradigms
Ineffective: I put urgent things first.
Effective: I put important things first.
Habit 3 Put First Things First
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Video
Habit 3 Put First Things First
The TimeMatrix
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The Time Matrix
Habit 3 Put First Things First
INECESSITY
IIIDECEPTION
IVWASTE AND
EXCESS
IIEFFECTIVENESS
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Video
Habit 3 Put First Things First
QII Policing
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Live North of the Line
Habit 3 Put First Things First
• Preparation• Prevention• Planning• Relationship building• Re-creation• Values clarification
• Trivia, busywork
• Irrelevant phone calls, mail, e-mail
• Time-wasters
• “Escape” activities
• Excessive TV, Internet, relaxation
• Needless interruptions
• Unnecessary reports
• Unimportantmeetings, phone calls, mail, e-mail
• Other people’s minor issues
• Crises
• Pressing problems
• Deadline-driven projects, meetings,reports
Live North of the Line
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xQ Tells You…
Habit 3 Put First Things First
40%
What percentage oftheir time do workers spend
“below the line”?
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Video
Habit 3 Put First Things First
Big Rocks
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Tips for Weekly Planning
When? Before the week begins.
Where? Someplace quiet.
How Long? 20–30 minutes.
Habit 3 Put First Things First
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Video
Habit 3 Put First Things First
WeeklyPlanning
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Plan Weekly
Habit 3 Put First Things First
1. Review mission and roles.
2. Choose big rocks.
3. Schedule the week.
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Weekly Compass
Habit 3 Put First Things First
Project Manager
Parent
Spouse
Friend
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What Is the Most Important Thing?
Habit 3 Put First Things First
Project Manager
Parent
Spouse
Friend
Finalize budgetDraft meeting agenda
Attend parent-teacherconference
Date night
What is themostimportant thing I can do in this role this week?
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Traditional Scheduling
Habit 3 Put First Things First 70–71
M T W Th F Sa Su
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“Big Rocks” Scheduling
Habit 3 Put First Things First 70–71
M T W Th F Sa Su
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Types of Planning Tools
Habit 3 Put First Things First 70–71
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Plan Daily
Habit 3 Put First Things First
1. Check today’s appointments.
2. Make a realistic list.
3. Prioritize (ABC, 123).
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Prioritize
Habit 3 Put First Things First
A = High
B = Medium
C = Low
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Tips for Daily Planning
When? Before the day begins.
Where? Someplace quiet.
How Long? 5–10 minutes.
Habit 3 Put First Things First
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Things to Remember
Habit 3 Put First Things First
• Give presentation in two weeks. Plan on five hours to prepare.
• Jacques will have stats to me five days before presentation.
• Remember Leigh’s birthday on the 1st.
• Complete report for boss within six days.
• Hold team meeting at 1 p.m. on Tuesday. Share market data.
• Rosa committed to send me a list of products for review by next Friday at 2 p.m.
• Bring paper products for Saturday’s fundraiser.
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xQ Tells You…
Habit 3 Put First Things First
33%
“I use an effectiveplanning system for managing
my activities.”
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The Core Four
Habit 3 Put First Things First
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An Effective Planning System Is…
Habit 3 Put First Things First
1. Integrated.
2. Mobile.
3. Personalized.
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Video
Habit 3 Put First Things First
The QIILifestyle
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Teach to Learn
Habit 3 Put First Things First 74–75
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Private Victoryto Public Victory
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The Maturity Continuum
Private Victory to Public Victory
Trust
Trustworthiness
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Video
Private Victory to Public Victory
The Emotional BankAccount
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The Emotional Bank Account
Private Victory to Public Victory
Deposits
• Seek first to understand.
• Show kindness, courtesy, respect.
• Keep promises.
• Be loyal to the absent.
• Set clear expectations.
• Apologize.
• Give feedback(“I” messages).
• Forgive.
Withdrawals
• Assume you understand.
• Show unkindness, discourtesy, disrespect.
• Break promises.
• Be disloyal, badmouth.
• Create unclear expectations.
• Be proud and arrogant.
• Give no feedbackor evaluate character (“you” messages).
• Hold grudges.
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Private Victory to Public Victory
Private Victory to Public Victory
Attitude
Skill Result
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Video
Win-Lose Conditioning
Habit 4 Think Win-Win
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Habit 4
Think Win-Win
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Habit 4: Think Win-Win
Habit 4 Think Win-Win
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Habit 4—Principle
Paradigm
BehaviorResult
Effective, long-termrelationships requiremutual respect and
mutual benefit.
Habit 4 Think Win-Win
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Habit 4—Paradigms
Ineffective: There is only so much, and the more you get, the less thereis for me.
Effective: There is plenty out therefor everyone, and more to spare.
Habit 4 Think Win-Win
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The Six Paradigms of Human Interaction
Habit 4 Think Win-Win
• Win-Win
• Win-Lose
• Lose-Win
• Lose-Lose
• Win
• Win-Win or No Deal
90–91
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Video
Win-Win Thinking
Habit 4 Think Win-Win
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xQ Tells You…
Habit 4 Think Win-Win
33%
“We live by theprinciple that ‘my success
is your success.’”
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When to Think Win-Win
Habit 4 Think Win-Win 93
• In situations of conflict
• In long-term relationships
• In interdependent situations
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The Courage-and-Consideration Grid
Habit 4 Think Win-Win 94
Win-Lose
Lose-Lose
Win-Win
Lose-Win
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Seek Mutual Benefit
Habit 4 Think Win-Win 95
Liz:
New title and promotion
10 percent pay increase
Important project
Liz & Kate
Liz wants responsibility; Kate wants infection rate reduced.
Kate:
Infection down 50 percent
Within 6 months
Within guidelines
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Win-Win Agreements
Habit 4 Think Win-Win 96
• Desired Results
• Guidelines
• Resources
• Accountability
• Consequences
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96
Video
Win-Win Agreements
Habit 4 Think Win-Win
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Win-Win Systems
Habit 4 Think Win-Win 99
• For win-win to work inside a team or an organization, the systemsneed to support it: training, planning, communication, budgeting, information, compensation.
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Teach to Learn
Habit 4 Think Win-Win 100–101
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Habit 5
Seek First toUnderstand,Then to BeUnderstood
105
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Habit 5: Seek First to Understand, Then to Be Understood
Habit 5 Seek First to Understand, Then to Be Understood
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Habit 5—Principle
Paradigm
BehaviorResult
To communicateeffectively with me,
you must firstunderstand me.
Habit 5 Seek First to Understand, Then to Be Understood
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Habit 5—Paradigms
Ineffective: I listen with the intentto reply.
Effective: I listen with the intent to understand.
Habit 5 Seek First to Understand, Then to Be Understood
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xQ Tells You…
Habit 5 Seek First to Understand, Then to Be Understood
48%
“We genuinely listen toeach other, honestly seeking to
understand the viewpointsof others.”
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Video
Habit 5 Seek First to Understand, Then to Be Understood
Diagnose BeforeYou Prescribe
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Autobiographical Responses
Habit 5 Seek First to Understand, Then to Be Understood
Advising: Giving counsel, advice, and solutions to problems.
Probing: Asking questions from our own frame of reference or agenda.
Interpreting: Explaining another’s motives and behavior based on our own experience; trying to figure people out.
Evaluating: Judging, and either agreeing or disagreeing.
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Video
Habit 5 Seek First to Understand, Then to Be Understood
AutobiographicalResponses
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Video
Habit 5 Seek First to Understand, Then to Be Understood
Empathic Listening
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Empathic Listening
Habit 5 Seek First to Understand, Then to Be Understood
Empathic Listening is reflecting what a person feels and says in your own words.
It is not listening to advise, counsel, reply, refute, solve, fix, change, judge, agree, disagree, question, analyze, or figure out.
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“To Listen With a Virtuous Heart”
Habit 5 Seek First to Understand, Then to Be Understood
Ears Eyes
Heart
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Reading the Signs
Habit 5 Seek First to Understand, Then to Be Understood
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Watch the Signals
Habit 5 Seek First to Understand, Then to Be Understood
Stop and listen empathically.
Slow down. Watch and be ready to listen empathically.
Go forward and seek to be understood.
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How to Listen Empathically
Habit 5 Seek First to Understand, Then to Be Understood
Try it!
“You feel ________________________
about
_________________________.”
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Seek to Be Understood From the Other’s Perspective
Habit 5 Seek First to Understand, Then to Be Understood
I’m excited to move into the Latin American marketplace. I honestly don’t think you could find a better supplier than Indiva. Our quality manufacturing standards are second to none, with only a .2 percent defect rate. Our considerable investment in customer service means that we are leaders in product satisfaction.
Please let me know your decision. I look forward to hearing from you by June 10.
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Suggested Revision
Habit 5 Seek First to Understand, Then to Be Understood
You’ll benefit from the high quality of Indiva products. Your customers will experience second-to-none quality with defect rates of only .2 percent and industry-leading customer satisfaction and service.
Please contact us with any issues you may have.
You’ll hear from us by June 10.
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Video
Habit 5 Seek First to Understand, Then to Be Understood
Nobody’s Listening
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Teach to Learn
Habit 5 Seek First to Understand, Then to Be Understood 116–117
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Habit 6
Synergize
121
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Video
Habit 6 Synergize
The Nature of Synergy
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Habit 6: Synergize
Habit 6 Synergize
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Habit 6—Principle
Paradigm
BehaviorResult
The wholeis greater than thesum of its parts.
Habit 6 Synergize
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Habit 6—Paradigms
Ineffective: It’s either your way or my way, or a compromise.
Effective: Together we can create a better way, a higher way.
Habit 6 Synergize
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Mauritius Island Demographics
Habit 6 Synergize
• Varied ethnic groups who maintain differing religious practices and unique cultural traditions.
• A Third-World nation with a rapidly growing population.
• Geographically isolated with virtually no natural resources.
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Video
Habit 6 Synergize
Mauritius
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xQ Tells You…
Habit 6 Synergize
32%
“We actively seek outdiffering viewpoints.”
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Types of Interaction
Habit 6 Synergize
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Getting to Synergy
Habit 6 Synergize
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1. Check Willingness
Habit 6 Synergize
“Would you be willing to search for a solution that is better than what either of us has in mind?”
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2. Reflect Viewpoints
Habit 6 Synergize
“Would you agree to a simple ground rule: I can’t make my point until I restate yours to your satisfaction; you can’t make your point until you restate mine to my satisfaction?”
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The Talking Stick
Habit 6 Synergize
Only the person holding the Talking Stick is allowed to speak.
Once that person feels understood, he or she passes the Talking Stick to the next person.
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3. Create New Ideas
Habit 6 Synergize
Once you’ve achieved mutual understanding, propose and refine alternatives. Keep refining and creating until you reach a Third Alternative.
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How Do You Know?
Habit 6 Synergize
You’ve created a Third Alternative when you both:
• Have a change of heart.
• Feel new energy and excitement.
• See things in a new way.
• Feel the relationship has transformed.
• End up with an idea that is better than what either of you started with.
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xQ Tells You…
Habit 6 Synergize
36%
“Our communicationis energetic and creative, oftenleading to new or better ideas.”
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Teach to Learn
Habit 6 Synergize 132–133
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Habit 7
Sharpenthe Saw
137
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Video
Habit 7 Sharpen the Saw
Sharpen the Saw
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Habit 7: Sharpen the Saw
Habit 7 Sharpen the Saw
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Habit 7—Principle
Paradigm
BehaviorResult
To maintain andincrease effectiveness,
we must renewourselves in body, heart,
mind, and soul.
Habit 7 Sharpen the Saw
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Habit 7—Paradigms
Ineffective: I focus only on gettingthe golden eggs.
Effective: I nurture the goose thatlays the golden eggs.
Habit 7 Sharpen the Saw
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xQ Tells You…
Habit 7 Sharpen the Saw
34%
“I plan activities that allowme to continuously improve my
performance.”
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The Four Dimensions
Habit 7 Sharpen the Saw
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Sharpen the Saw Success Stories
What?
How?
Why?
Habit 7 Sharpen the Saw
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Physical
Habit 7 Sharpen the Saw
Assume you’ve had a heart attack in the last month. How would you approach exercise
and nutrition?
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Social / Emotional
Habit 7 Sharpen the Saw
Assume that everything you say about people will be heard
by them. How might you choose your words differently?
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Mental
Habit 7 Sharpen the Saw
Assume your knowledge and skills will be obsolete in two
years. What new learning avenues would you explore?
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Spiritual
Habit 7 Sharpen the Saw
Assume you have a year to live. What legacy would you want
to leave?
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The Weekly Compass
Habit 7 Sharpen the Saw
Run three days Dinner with friendsFinish art bookTake walk on parkway
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Teach to Learn
Habit 7 Sharpen the Saw 146–147
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The 7 Habits of Highly Effective People
Habit 7 Sharpen the Saw 148
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Video
Habit 7 Sharpen the Saw
Leave a Legacy
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Why Use a Benchmark?
Benchmark
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Receiving Feedback Proactively
Benchmark
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Discover Your Mission
Habit 2 Begin With the End in Mind
• Priorities: What matters most
• Principles: Character
• Talents: Strengths
• Roles: Key areas of life
• Responsibilities: Key contributions
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Priorities
Habit 2 Begin With the End in Mind
The things that matter most to me are…
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Examples of Priorities
Habit 2 Begin With the End in Mind
Family Wealth Hobbies
Service Personal Renewal Reading
Health Creativity Children
Music / Art Friendships Beauty
Spiritual Fulfillment Community Creating Memories
Career School Sharing Wisdom
Contribution Fun / Enjoyment New Experiences
Financial Security Marriage Nature
Relationships Social Clubs Physical Fitness
Athletics Pets Education
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Principles
Habit 2 Begin With the End in Mind
The principles I will use to guide my life are…
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Examples of Principles
Habit 2 Begin With the End in Mind
Responsibility Innovation Respect
Commitment Flexibility Trust
Humility Diversity Empathy
Courage Organization Passion
Consideration Cooperation Change
Compassion Character Gratitude
Love Competence Hard Work
Service Honesty Challenge
Faith Integrity Honor
Learning Renewal Purpose
Humor Obedience Mutual Benefit
Choice
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Talents
Habit 2 Begin With the End in Mind
I will make a contribution and enjoy life by using my
talents of…
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Examples of Talents
Habit 2 Begin With the End in Mind
Strategic Thinking Creativity Leadership
Athletics Compassion Persistence
Friendliness Writing Playfulness
Public Speaking Reading Decision Making
Teaching Mathematics Patience
Communication Selling Humor
Art / Music Reasoning Mechanical Ability
Analysis Vision Positivity
Organization Enthusiasm
Technical Ability Relationship Building
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Roles
Habit 2 Begin With the End in Mind
My key personal and professional roles are…
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Examples of Roles
Habit 2 Begin With the End in Mind
Professional Companion
Career Athlete
Husband Friend
Wife Sharpen the Saw
Key Relationship Student
Parent Leader
Family Member Community Member
Stepparent Financial Manager
Caregiver Coach
Church Member Manager
Home Manager Employee
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Responsibilities
Habit 2 Begin With the End in Mind
I will live with purpose in the following key roles of life:
As a manager, I will ________,
________, and _________.
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Examples of Responsibilities
Habit 2 Begin With the End in Mind
Inspire Provide Opportunities Entertain
Empower Provide Support Share
Direct Serve Develop
Counsel Have Fun / Enjoy Life Provide Comfort
Make Money Learn Assist / Help
Make a Difference Grow Prepare
Contribute Love Teach
Facilitate Change Develop Relationships Model
Maximize Potential Keep Us Profitable Make Memories
Discover Lead Provide Security
Manage Finances Provide a Foundation
Improve Quality of Life
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Draft of Personal Mission Statement
Habit 2 Begin With the End in Mind
The things that matter most to me are __________, _________, _________, _________, and _____________.
The principles I will use to guide my life are_________, _________, _________, _________, and _______.
I will make a contribution and enjoy life by using my talents of _________, _________, and _____________.
I will live with purpose in the following key roles of life:
As a [role], I will [responsibilities] _________, _________, and _________.
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The 8th Habit
Habit 2 Begin With the End in Mind